Honda Passport Complaints (2020)

105 consumer complaints on file.

#11675755July 23, 2025
ELECTRICAL SYSTEM, POWER TRAIN
The auto idle stop failed to restart at a traffic light. This happened at a busy intersection in heavy traffic. The date given below is the most recent incident; it has happened twice now. Usually I try to remember to disable the idle stop feature, but this time I forgot, and it failed. The first time it happened was November 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673247July 14, 2025
ELECTRICAL SYSTEM, ENGINE
The Passport is equipped with an auto stop/start engine feature. In the last week, while stopped in traffic in the roadway the engine shut off, but did not turn back on causing the car to stall in traffic for several minutes before I was able to restart it. The vehicle shifted to neutral and wouldn't restart until the power was fully off and the door was opened and closed. Both times I was stuck in a travel lanes for approximately 3-5 minutes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673255July 14, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Numerous times over the past year, the Passports forward collision warning system and automatic braking system have incorrectly alerted and automatically braked the vehicle when it was not warranted in the situation. This occurs most frequently when on a two lane undivided road (with one lane traveling in each direction). While driving on these roads, the vehicle is frequently incorrectly judging a head on collision will occur with oncoming traffic, and start the audible and visual warning system and sometimes also automatic braking. In these instances both vehicles are well within their side of the roadway and no collision is remotely close to occurring. However the automatic hard braking could cause a rear end collision with the vehicle behind me. Seems to be most common on curvy sections of roadway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669243June 25, 2025
ENGINE
Auto Idle Stop feature fails and I can not get the engine to start for a few minutes. I get stuck in traffic with horns honking behind me and people mad and passing me in an unsafe manner. I have replaced the battery and have had the battery and starter retested; they are OK. I brought it to Easy Honda, in Houston, and they say they can't find anything wrong, since it only happens intermittently. My problem has existed since I bought the vehicle new. I have 55,000 miles on the vehicle. Also, intermittently, the engine will not crank over when it is a hot engine. I live in Houston, so it is hot a lot. I read that this is a problem with millions of Honda and Acura vehicles. When can we get some help on a fix? [XXX] cell [XXX] or [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667999June 19, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
TODAY, I WAS MERGING OFF [XXX] TO [XXX] WITH NO CARS OR OBSTACLES AROUND AND THE AUTOMATIC BRAKING SYSTEM DEPLOYED AND THE CAR BRIEFLY SLAMMED ON THE BRAKES AND WHEN I PRESSED DOWN ON THE GAS IT RELEASED ITSELF. LUCKY NO CARS WERE BEHIND ME AT THE TIME BUT IT DID SCARE MY WIFE AND I AT THE TIME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652033April 1, 2025
ENGINE
While stopped at a busy intersection under a red light our 2020 Honda Passport's 'Auto Idle Stop Function' had automatically stopped the engine with the brakes applied, upon releasing the brakes the engine did not restart as it was supposed to. I reapplied the brakes which were no longer 'powered brakes' and tried ot restart the vehicle but it would not start. A message came up on the dash to put the vehicle in park which I did. At that point when starting the vehicle it did start, put it in 'D' and drove past the interection to the relief of all those behind me. Had this been my wife I doubt she would have been able to do this as quickly as I did. This is a safety hazard and Honda needs to have a recall to fix this issue. Currently we are trying to remember to keep the 'Auto Idle Stop Function' in the 'OFF' position. We bought this vehicle new and have kept it in great condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646843March 6, 2025
UNKNOWN OR OTHER
On a cold winter day the vehicle would not start. With dangerous windchills this could have been very bad had the vehicle been further away from home. The battery and all systems in the vehicle were good. The Honda dealership diagnosed it as having a frozen starter (see attached doccument). Upon warming up the vehicle inside the dealership garage, it started without issues. The dealership said the starter had froze due to condensation inside the starter and that a new version of the starter is available that prevents this from happening. The new starter cost $1600. As shown in the photos the starters are exactly the same but the new version is better sealed to prevent condensation. I feel this should be a recall due to the original part being defective and not sealed properly which caused failure. I have contacted Honda and they refuse to pay for any portion of this defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643187February 17, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Every time I am on a two lane road and am navigating a right hand curve at any speed and a white car or truck is in oncoming traffic, in their lane, the vehicle alerts me to brake. The system beeps and flashes BRAKE! on the instrument panel. This happens each time as if the cameras are not calibrated correctly. It's incredibly annoying and happens every time even with the system turned down as low as Honda will allow. This could be very distracting to many drivers. I have chosen to just ignore the system which is not a good situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639151January 28, 2025
VEHICLE SPEED CONTROL, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On Nov 9, 2024 I was pulling into a parking spot in a public parking garage, after turning 2 tight corners to approach the parking spot. About half way into the parking spot, the car suddenly lurched and accelerated and I crashed into a 90 degree concrete corner wall! It happened SO fast, without any warning sounds or ABS brakes deploying. The entire front passenger corner of my car was badly damaged. Luckily I was not injured, nor were there any other vehicles or persons involved. It is just not possible that I could have personally pulled into a parking spot at such a high speed as to cause such extreme damage to the vehicle! I drove the vehicle to a body shop on 11/11/24, which was one recommended by my insurance company. The vehicle was inspected by the body shop, which was directly in contact with my insurance company. I did ask the shop to make sure the mechanic checked for any safety issues during repair, as I was concerned as to the cause of the accident. I have an impeccable driving record and I cannot explain how such an accident could happen! I had no issues with the car previously. Upon further inspection into the damage, on 1/3/25 it was finally evaluated as a total loss, as there was damage to the frame and other issues! I did receive a statement on 1/3/25 from the body shop that there was a "fault in the system, causing gas pedal lock, which might be cause of accident". I felt I had to report this possible issue that resulted in a total loss and obviously could have injured myself, others or other vehicles!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11638107January 23, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2020 Honda Passport. The contact stated that while driving at an undisclosed speed, the Forward Collision Avoidance system activated and briefly applied the Automatic Emergency Braking system before returning to normal functionality. The vehicle returned to normal functionality, but the failure became a regular occurrence. The Forward Collision Avoidance warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637647January 22, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
We are currently experiencing very cold weather in my area. I have a Honda Passport that uses a camera for its braking, LKAS, ACC, and other features. During extreme cold, the camera shorts out causing safety systems to fail. Others report the same issue on Honda cars: [XXX] No accident or injury resulted - merely trying to avoid a future safety issue INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632202December 23, 2024
ELECTRICAL SYSTEM
Problem with automatic idle. Car will randomly turn off when the idle-stop is engaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631801December 20, 2024
UNKNOWN OR OTHER
When the auto-start stop feature has stopped the engine at a red light, the engine will not start sometimes. The problem occurs at random and leaves me stalled at a red light and I cannot start the vehicle. Traffic behind me is held up; horns are honking. If I wait a couple of minutes I can start the 2020 Honda Passport that I bought new. This has been a problem since I bought it new. I brought the Honda into the dealership and they can not fix it. It is a safety problem that the manufacturer will have to figure out and recall the vehicles. These Honda Passports are stalling in traffic without any warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627676November 27, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING, BACK OVER PREVENTION: WARNINGS
Front radar camera is broken after 100000 miles. Errors include: adaptive cruise control, lane keeping assist, brake system, road departure mitigation system, auto high beam, collision mitigation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627680November 27, 2024
ELECTRICAL SYSTEM
Audio screen reboot issue - the audio screen turns off while driving and takes several minutes to reboot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623873November 6, 2024
AIR BAGS
The contact owns a 2020 Honda Passport. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and two other dealers, Buena Park Honda (6411 Beach Blvd, Buena Park, CA 90621) and Norm Reeves Honda Superstore Cerritos (18500 Studebaker Rd, Cerritos, CA 90703), were made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623606November 5, 2024
FUEL SYSTEM, GASOLINE
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618781October 8, 2024
ENGINE, ELECTRICAL SYSTEM:STARTER ASSEMBLY
The contact owns a 2020 Honda Passport. The contact stated while attempting to stop at a red light, the vehicle lost motive power and stalled. The vehicle was restarted after the third attempt however, the failure persisted. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the starter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587103May 6, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2020 Honda Passport. The contact stated that the Forward Collision Avoidance braking system light was flashing. While driving 5–10 MPH, the brake pedal depressed without driver input. The brake light flashed. While driving at 70 MPH, the Forward Collision Avoidance braking system light illuminated and started to flash. The brake pedal engaged without driver input. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587079May 5, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The braking alert system frequently engages even though there isn’t any threat or danger. This often happens during turns or on two lane highways. The latest was in a residential neighborhood with bends in the street. There weren’t any cars approaching or parked on the street
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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