Honda Passport Complaints (2025)

48 consumer complaints on file.

#11755360August 6, 2026
ENGINE
Description: The vehicle suffers from an intermittent and dangerous "no-restart" defect involving the Auto-Idle Stop (AIS) system. When the vehicle comes to a complete stop and the automated stop-start system shuts off the engine to conserve fuel, the engine frequently fails to automatically restart upon release of the brake pedal. This results in a sudden, unexpected loss of engine power and complete immobilization in live traffic or intersections. This exact failure mode is the subject of an active federal Engineering Analysis by the National Highway Traffic Safety Administration (NHTSA EA25004, covering ~2.2 million Honda and Acura vehicles). Prior manufacturer service bulletins and part-replacement attempts have proven ineffective at permanently resolving the hazard, creating an ongoing and unacceptable collision risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753210July 28, 2026
ENGINE, ELECTRICAL SYSTEM
For several months before the failure, the Auto Idle Stop (engine stop-start) system became progressively slower to restart the engine after stopping. Each restart sounded sluggish, as though the starter was dragging, and the vehicle would remain stopped for several extra seconds before moving. This occurred repeatedly at traffic lights and other stops creating a safety concern as drivers behind me expected my vehicle to begin moving when traffic started. The unexpected delay increased the risk of being rear-ended or causing confusion in traffic. The failure eventually became complete. While stopped on a two-lane road waiting for another vehicle to turn left into a driveway, the engine shut off as expected with the Auto Idle Stop system engaged but did not restart when I released the brake. Instead, the vehicle entered what appeared to be a neutral state and could not be driven. I was unable to restart the vehicle for several minutes, leaving it disabled in the travel lane while other vehicles had to drive around it. This created a safety hazard because the vehicle was stranded in an active roadway. The vehicle had not previously displayed any warning messages related to this condition. Looking back, the progressively slower and dragging engine restarts appear to have been warning signs before the complete failure to restart. The vehicle is scheduled for inspection the Honda dealership this week. The failed components should be available for inspection if requested.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750811July 16, 2026
ELECTRICAL SYSTEM
The contact owns a 2025 Honda Passport. The contact stated that on several occasions, the Auto START/STOP intermittently failed to operate and the vehicle shut off while depressing the accelerator pedal. The contact stated that a battery warning light was displayed on the instrument panel. The contact was able to restart the vehicle. Due to the failure, the contact was forced to manually turn off the feature each time after starting the vehicle. Upon investigation, the contact's husband discovered NHTSA Action Number: EA25004; and associated the failure with the Action Number. The husband also associated the failure with the fuel injector or a possible software update. The vehicle was taken to the dealer; however, the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 15,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750353July 14, 2026
ENGINE, ELECTRICAL SYSTEM
Got to red light, auto stop idled down car, when going to move car shut off and stalled out. Also happened two times in a drive thru. All times messages popped up auto stop interruption and vehicle in accessory mode
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745789June 22, 2026
ELECTRICAL SYSTEM
While waiting at a stoplight, the car was in Auto Idle Stop System mode. When the light turned green, I stepped on gas pedal and the vehicle shut off. The brake was hard and I could not turn off the vehicle for a minute. I opened the drivers side and passenger front door and closed, then was able to turn off vehicle. After a few seconds, I was able to start vehicle with push start button. The vehicle has sounded sluggish when starting up lately but battery tested good.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744542June 16, 2026
FORWARD COLLISION AVOIDANCE: WARNINGS
Collision Mitigation Braking System ( CMBS) on occasion orange dash brake light illuminates doesn't stop vehicle , has occurred since purchase on 02/25/2025 at least 150 times , current mileage to 06/16/2026 6877 miles, ref Honda Case # 1641332 , now every time on short drives this occurs 1-2 times, contacted Holman Honda Centennial Co several times , again last week " told there is no fix, you can turn off CMBS each tine vehicle is started " this is a safety feature , there are numerous complaints on line also with NTSB , am concerned that at some point the brakes could be slammed on without warning and cause another vehicle to rear end me
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744324June 15, 2026
UNKNOWN OR OTHER
Idle stop has not engaged motor at intersection. This has happened three times in the last 2 months. Honda Passport has 29024 miles on it. All three incidents required shutting down the Passport and restarting the SUV. Each time there was a backup of cars behind me and I put on warning flashers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743922June 13, 2026
POWER TRAIN
With only 7688 miles, have been having transmission issues like hard shifting, not shifting when needing to speedup especially when trying to pass or on highway. In city hard shifting occurs constantly now. I had tried contacting Honda and the dealership to get the gaps issue resolved for past 2 years and nothing. This has been a poor experience for a Honda, which we have been very loyal for over 40 years. This transmission issue will only get worse and needing a resolution or fix as I have tried both dealership and Honda for help without being told my case has been transferred over and over.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743183June 10, 2026
ELECTRICAL SYSTEM
Idle Stop has failed to restart on more than once occasion. Battery tested low @ 25,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11740940May 29, 2026
ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The Idle-Stop feature is malfunctioning, the vehicle is equipped with an "Auto Idle Stop" feature that has a dangerous defect. The engine frequently fail to restart after shutting off at stops, unexpectedly leaving the driver stranded or immobile, with the risk of being hit from behind by incoming traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735943May 5, 2026
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
At red light, foot on break, car in drive. Light turns green, I go to drive off. Car puts itself in neutral, dash says “shift to park”, I try to press to put it in drive, it won’t shift to “D”. I put it in park. Turned the vehicle off, car wouldn’t restart. Kept trying, wouldn’t start. Held my finger on the push to start for ~1 minute, it did not want to start at all. It was spitting trying to start, very very hesitant *car was in accident on 2/26/26 L front (driver side) was damaged Since accident, I have had issues even though car was repaired
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11733550April 24, 2026
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
25 Passport Black edition only 27k miles at a stop my vehicle won’t start back up kicks it from D to N will start flashing to put in P. Vehicle will not start back up until I turn off and back on. The second time it did this it wouldn’t even start back up battery light flashing. I try to remember to turn that stop/start button off. Very dangerous. Went to dealership. Says they can’t do nothing unless warning are on at the time of check. 4/24 was the second time this has happened. When I start the passport it’s like it has troubles and not wanting to start. Lights will start flashing braking system and blind spot all the safety feature lights. Something is wrong with these passports.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727303March 26, 2026
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
car transmission issue not getting enough power while putting foot on gas pedal rpm goes upto 5k for getting speed not shifting gear properly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725780March 20, 2026
ENGINE
Vehicle has stalled multiple times at stop lights after the automatic engine stop engaged. Vehicle will not restart when accelerator is pressed and has to be placed in park before the engine can be started again. This happened (4) times on the most recent trip yesterday 3/19/2026.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722734March 7, 2026
ENGINE
The car has an auto stop capability that engages during red light stops (etc.). The auto stop function automatically engages every time you start a new trip. Unfortunately, the car occasionaly fails to restart and displays emergency alerts. To restart the engine, the car must be put back into Park. This essentially results in the vehicle stalling out and it creates a significant safety risk. It happens on a somewhat regular basis. In addition, when starting the vehicle, it sounds as though the starter is having a difficult time powering up the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720807February 26, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
2025 Honda Passport with 10k miles ***Braking issues - -Collision Mitigation System going off randomly and often, with no oncoming traffic, no obstacles or obstructions. -Phantom braking and “BRAKE” warning/steering wheel shake. Occurs often on windy, hilly roads with sharp curves, often to the right. Branches, guard rails, etc will activate the system at high speeds 50 mph and over, causing serious safety concerns of the vehicle stopping for no true cause. -White cars in oncoming traffic seemingly activate the “BRAKE” warning on occasion. -“BRAKE” warning went off and significantly slowed the car when a water filled pothole was to the right. -Issues have occurred with no cars ahead of the Passport. ***Engine issues after getting fuel - -After getting gas, check engine, power steering, and battery light will sometimes turn on. Only resolution is to restart the vehicle. -Brake pedal was also hard/stuck after getting gas, and vehicle could not be turned on until brake was pushed extremely hard/pumped. Power steering light came on after this incident. ***Lights- -Automatic adjusting high beams turn on and off erratically. Cannot use the automated system. ***Transmission- -Engine braking downhill on one or two occasions would not allow car to shift back up. Had to use paddle shifters to get the car moving again. Dealership cannot replicate these issues on a short ride with their tech, therefore the vehicle is “fine.”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720031February 23, 2026
STRUCTURE:BODY
There are major gaps on both top non rail tracks, this is the base exl model without rails. I have been having to remove debree and dirt where gaps located rear top spoiler where I was told by service manager that it looks defective but never got reply. Its been over a year now and honda keeps saying to contact dealership which I have done many times. There shouldn't be any gaps that would cause this issue that would cause dirt and possibly rust. I have owned several vehicles that had no gaps on top trim and am a loyal honda/Acura customer for decades. I just want this defect confirmed and fixed. The suv only has 6k and had nothing but problems with support from honda and dealership. They said due to no models of 2025 exl on lot would take pics and call me about this. Its been a year with only honda rep saying this is dealerships issue to diagnose? Always had great support from honda, but shouldn't honda know specs of this issue? Plan on keeping this great suv for decades but not wanting rust of body problems years down the road. Honda I am disappointed in how this has not been resolved in a timely matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713248January 25, 2026
UNKNOWN OR OTHER, EXTERIOR LIGHTING
I am reporting a serious nighttime visibility and driver-assistance safety issue with my 2025 Honda Passport. During evening driving, approximately 60% or more of the upper portion of the windshield appears blacked out or severely dimmed, significantly impairing forward visibility. This condition worsens on downhill grades, where an even greater portion of the windshield darkens. Visibility improves when high beams are manually activated; however, driving continuously with high beams is unsafe and inappropriate. This creates an unreasonable risk of collision, particularly on unlit roads and downhill grades, as pedestrians, road curvature, and hazards are difficult or impossible to see without improper use of high beams. In addition, multiple ADAS systems operate erratically. Adaptive cruise control delays braking on downhill grades until the vehicle accelerates approximately 9–10 mph above the set speed, delays acceleration after braking and resuming, and disengages with minor steering inputs. Automatic high beams operate inconsistently. These issues persist despite recalibration. The condition has existed since early ownership and continues at approximately 20,000 miles despite multiple service visits. A Honda field technician confirmed all systems were calibrated but did not perform a nighttime drive. A dealership shop foreman conducted a nighttime drive but did not share findings, and I was told he was unavailable and had already spent “enough time” on the vehicle. My initial service record included the notation “do not diagnose.” I was initially told the dealership had never encountered this issue; later I was told they had seen it on other vehicles but did not know how to fix it. A dealership-recommended nighttime comparison drive with a 2026 Honda Passport did not exhibit these issues. I also regularly drive a 2024 Honda CR-V that shows none of these nighttime visibility or ADAS problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708947January 5, 2026
SUSPENSION, STEERING, POWER TRAIN
Vehicle has 11,500 miles on it and constantly pulls to the right. Pulls harder under hard acceleration, requiring steering correction when accelerating hard and again correcting when backing off the accelerator. Have had to dealer multiple times. They claim they can't fix. Correcting to the left under load and back to the right can cause car to weave at highway speeds and cause it to be unstable. Car is available for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706181December 19, 2025
POWER TRAIN
The auto stop/start feature caused my vehicle to stall in the middle of the road. I had stopped at an intersection and just as the engine shut off, traffic cleared and I went to accelerate, and the engine shut off completely. I had to shift to Park to start the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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