Honda Crosstour Complaints

162 consumer complaints on file.

#11281503November 21, 2019
POWER TRAIN, UNKNOWN OR OTHER
WHEN STARTUP A GRINDING OR WHINING NOISE FROM THE STARTER AREA. ITS COME AND GOES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281044November 19, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 HONDA CROSSTOUR. WHILE DRIVING 65 MPH, THE VEHICLE SEIZED AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO PARK ON THE SIDE OF THE ROAD FOR THIRTY MINUTES WHERE IT TOOK MULTIPLE ATTEMPTS TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO TEAM HONDA (LOCATED AT 4613 E LINCOLN HWY, MERRILLVILLE, IN 46410, (219) 947-3900) WHERE IT WAS DIAGNOSED WITH NEEDING TWO ENGINE VALVES REPAIRED. THE VEHICLE WAS REPAIRED. RECENTLY, THE CONTACT EXPERIENCED A FAILURE STARTING THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIMING BELT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 170,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278432November 6, 2019
ENGINE
MY CAR IS EXPERIENCING EXCESSIVE OIL CONSUMPTION AND REPLACED THE SPARK PLUGS FOR THE SECOND TIME A YEAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269356October 18, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I PURCHASED A USED 2010 ACCORD CROSSTOUR FROM HANOVER HONDA IN PA, IN NOVEMBER, 2018.HAVEN'T HAD IT QUITE A YEAR, IN MARCH OF 2019, THE ENGINE LIGHT CAME ON, AND THE CAR STARTED TO MISFIRE INTENSELY.CODE P0301 CAME UP.I TOOK IT TO MARTIN HONDA IN DE AND THEY TOLD ME THAT THE COMPUTER SOFTWARE HAD TO BE UPDATED AND A FEW OF THE SPARK PLUGS HAD TO BE CHANGED. $345.00 LATER, THEY SAID THAT THIS WAS A "TWO-PART" REPAIR AND WHEN IT HAPPENS AGAIN, THEY WOULD DO THE 2ND PART WHICH HAD TO DO WITH THE PISTONS & SOLENOIDS.IT HAPPENED AGAIN.OCTOBER, 2019, THE ENGINE LIGHT CAME ON AND MY HUSBAND FOUND THE CAR TO BE MORE THAT 2 QUARTS LOW ON OIL.THE CODE NOW IS P3497.TOOK IT BACK TO MARTIN HONDA, AND THEY TOLD ME EXACTLY WHAT ALL OF THE OTHER COMPLAINTS SAY. ROCKER ARM SWITCHES NEED REPLACED.THEY SAID "LET'S TRY AN OIL CHANGE AND RE-CHECK IT IN ABOUT 1000 MILES". THIS LEADS ME TO BELIEVE THAT ALL HONDA SERVICE CENTERS KNOW ABOUT THESE COMPLAINTS.THE DEALERSHIP WHERE I PURCHASED THE CAR, WOULDN'T HELP ME AT ALL. RICHARD AT HONDA HEADQUARTERS AGREED WITH THE SERVICE DEPARTMENT AT MARTIN HONDA IN DE, AND DENIED MY CLAIM.ALL I WANT IS FOR HONDA TO TAKE RESPONSIBILITY FOR THEIR ENGINE DEFECT, AND MAKE IT RIGHT.I PAY TOO MUCH FOR THIS VEHICLE, JUST TO HAVE TO PAY FOR SOMETHING THAT IS A KNOWN DEFECT.I HAVE ESCALATED MY CONCERNS WITH HONDA.THEY ARE GOING TO HAVE A HUGE LAWSUIT, IF SOMEONE DIES BECAUSE OF A DEFECTIVE ENGINE THAT BLOWS UP.IT WOULD BE EASIER AND CHEAPER FOR THEM TO RECALL THESE MODELS. IN THE PAST, THEY HAVE HAD MANY COMPLAINTS AND CLASS ACTION LAWSUITS SETTLED FOR THESE EXACT ISSUES WITH THE V6 ENGINES.THIS IS ALL GREED. IT DOESN'T MATTER WHAT TYPE OF STREET, OR WHERE THIS ISSUE HAPPENS.THE OIL CONSUMPTION TEST IS JUST COVER UP AND A WAY FOR HONDA TO SAY "YOU'RE PAST THE WARRANTY". THAT SHOULDN'T MATTER EITHER. I THOUGHT HONDA WAS BETTER THAN THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268419October 14, 2019
POWER TRAIN
AT ACCELERATION BETWEEN 25-45MPH EXTREME SHAKING. WENT TO GET VEHICLE DIAGNOSTICS AND DETERMINED IT WAS FAILED AXEL DUE TO HISTORY FROM OTHER HONDA CROSSTOUR OWNERS. BOTH AXELS REPLACED AT OVER $1200 AND SHAKING IS GONE. THE CAR HAS ABOUT 56000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268011October 11, 2019
ELECTRICAL SYSTEM:STARTER ASSEMBLY
TL* THE CONTACT OWNS A 2015 HONDA CROSSTOUR. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TOWED TO SHEEHY HONDA (LOCATED AT 7434 RICHMOND HWY, ALEXANDRIA, VA 22306, (703) 660-0100) WHERE IT WAS DIAGNOSED THAT THE STARTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267372October 9, 2019
ENGINE
TL* THE CONTACT OWNS A 2010 HONDA CROSSTOUR. THE CONTACT STATED THAT THE OIL INDICATOR DISPLAYED THAT THE OIL LEVEL WAS AT 15%. THE FOLLOWING DAY, AFTER EXITING THE DRIVEWAY AND STOPPING AT A STOP SIGN, THE CONTACT NOTICED SMOKE UNDER THE HOOD OF THE VEHICLE. THE SMOKE WAS LIGHT IN COLOR AND THEN TURNED DARK BLACK. THE CONTACT PULLED THE VEHICLE OVER AND REMOVED HERSELF AND HER GRANDCHILD FROM THE VEHICLE. THE CONTACT NOTICED A LEAK UNDER THE FRONT END OF THE VEHICLE. SHORTLY AFTER, FLAMES APPEARED UNDER THE HOOD. THE FIRE DEPARTMENT ARRIVED AND EXTINGUISHED THE FIRE. A FIRE REPORT WAS FILED. THERE WERE NO INJURIES. SOUTHERN MOTOR HONDA (10300 ABERCORN ST, SAVANNAH, GA 31406, SAVANNAH GA) WAS CONTACTED AND STATED THAT DUE TO THE DAMAGE, THE VEHICLE HAD TO BE INSPECTED BY THE INSURANCE COMPANY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11267512October 9, 2019
POWER TRAIN
AFTER TAKING MY VEHICLE TO HOLMAN HONDA SUNRISE FOR AIRBAG SAFETY RECALL A VIBRATION STARTED HAPPENING. TOOK BACK IN TO THE DEALERSHIP WAS TOLD AIR RECALL FIXING WOULDN'T CAUSED IT THEN THEY DID AN INSPECTION PROVIDED THREE RECOMMENDATIONS FOR REPAIR FRONT PASSENGER AXLE, BRAKES AND ROTATOR, AND ALL NEW FOUR WHEELS. COMPLETED ALL RECOMMENDATIONS GIVEN BY THE DEALERSHIP VIBRATIONS STILL NOT FIXED. HAD A SECOND INSPECTION ON THE VEHICLE BY PRIVATE MECHANIC WHO SEEN THAT THE AXLE PART IS BAD. WENT BACK TO HOLMAN HONDA SUNRISE MADE THEM AWARE AND ASKED THEM TO INSPECT THEIR AXLE PART TO SEE IF IT WAS FAILING; THEY REFUSED TO CHECK THE AXLE PART AND JUST WANTED TO ISSUE A REFUND TO NOT DEAL WITH THE SAFETY OF MY SON AND ME. CONTACTED HONDA MANUFACTURER ABOUT THIS SAFETY CONCERN ON A MANUFACTURER DEFECTED PART THEY REFUSED ASSISTANCE AND RECOMMENDED TO CONTINUE WORKING WITH THE DEALERSHIP WHO REFUSED TO TAKE LIABILITY ON A PARTY THEY SOLD TO ME. ALSO HONDA MANUFACTURER REFERRED ME TO GO DEAL WITH ANOTHER DEALERSHIP AND PAY MORE MONEY OUT OF POCKET AFTER ALREADY WORKING WITH A DEALERSHIP ASSOCIATED WITH THEM THAT HAS BEEN NEGLIGENT ABOUT MY SAFETY. DUE TO AXLE VIBRATION HAS CAUSED THE AXLE SEALS TO LINK. THIS HAS BEEN A FRUSTRATION AS THE DEALERSHIP AND MANUFACTURE HAS NOT SHOWED ANY SAFETY CONCERNS ON A VEHICLE THAT COULD CAUSE INJURIES. THIS HAS BEEN A HORRIBLE EXPERIENCE TO SEE HOW THE DEALERSHIP AND MANUFACTURE TREAT PEOPLE FAMILIES AND LIFE OF OTHER BECAUSE OF THEIR BAD MALPRACTICE AND REFUSES TO ASSIST CONSUMERS FURTHER THEY AVOID THE LIABILITY AND PUSH IT ON THE CONSUMER AFTER THEIR SERVICE. HONDA ONCE WERE TRUSTED VEHICLES NOW I PUT NO TRUST IN THEM AS THEY HAVE LITTLE CONCERNS OR NO REMORSE ABOUT THE SAFETY OF CONSUMERS DRIVING THEY VEHICLE. ITS LIKE MONEY OVER SAFETY. ITS SAD WHEN A CONSUMER HAS PAID OUT OF POCKET SPENT SO MUCH TIME TRUSTING HONDA STILL NO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266648October 6, 2019
ELECTRONIC STABILITY CONTROL (ESC)
THE VCA LIGHT IS ON AT ALL TIMES, THIS ISSUE STARTED ALL THE SADDEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258525September 27, 2019
POWER TRAIN
2013 HONDA CROSSTOUR ATTEMPING TO START THE VEHICLE, A GRINDING NOISE WAS HEARD FROM THE STARTER. ERROR ON DASH INDICATED STARTER SYSTEM FAILURE. ATTEMPING AGAIN, VEHICLE STARTED NORMALLYE. THE FAILURE RECURRED NUMEROUS TIMES.THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STARTER NEEDED TO BE REPLACED. COST 599.54 + 50.00 DIAGNOISTIC CHARGE. THE VEHICLE WAS REPAIRED WITH MANUFACTURER PARTS 12/11/2018 107277 MILEAGE. 9 MONTHS LAST SEPTEMBER 2019, STARTER BEGAIN SAME FAILURE. 118100 MILEAGE. DEALER TO REPLACE STARTER AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258536September 27, 2019
ENGINE
VEHICLE FOULING SPARK PLUGS ABOUT EVERY 3-6 MONTH DUE TO OIL GETTING INTO THE CYLINDER(S) CAUSING SHUTTERING, LOSS OF POWER AND STALLING. IN MY CASE IT'S MY 3 BACK CYLINDERS. HAVE NOT BROUGHT TO HONDA DUE TO BEING A ASE MECHANIC MYSELF. STARTED HAPPENING AT ABOUT 80'000 MILES IN 2018 AND HAS HAPPENED 4 TIMES SINCE HAPPENING PROGRESSIVELY FASTER. HONDA TECH FRIEND OF MINE SAID HE'S DONE A LOT OF THESE REPLACING PISTON RINGS AT THE DEALER HE WORKS AT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253570September 6, 2019
ENGINE
THE ENGINE IS CONSUMING EXCESS OIL,AND CODE P3497 SHOWS UP.LOW OIL LIGHT DOESN'T COME ON,ALTHOUGH THERE IS NO OIL ON DIPSTICK.SERVICE BULLETIN SAYS SOFTWARE UPDATE NEEDED,BUT MY DEALER CLAIMS MY ENGINE NOT ON THERE.LEFT BANK STUCK IS SECOND INDICATOR OF FAILURE IN VARIABLE TIMIMING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253674September 6, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 HONDA CROSSTOUR. WHEN THE START BUTTON WAS PRESSED TO START THE IGNITION, IT FAILED TO FUNCTION AND MADE AN ABNORMAL NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED LUTHER BROOKDALE HONDA (LOCATED AT 6800 BROOKLYN BLVD, BROOKLYN CENTER, MN 55429, (612) 424-7830) AND SCHEDULED AN APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244702August 17, 2019
POWER TRAIN
EXCESSIVE SHAKING/VIBRATION AT 40 MPH AND AROUND 70 MPH DUE TO WARPED AXELS. THIS STARTED AT ABOUT 100K MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242439August 8, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2015 HONDA CROSSTOUR. WHILE DRIVING 20 MPH AND CLOSING THE SUN ROOF, THE INSTRUMENT PANEL LIGHTING AND HEADLIGHTS BEGAN TO DIM. WHILE PULLING UP AT HOME, THE DRIVER NOTICED THAT THE VEHICLE WAS DECELERATING, AND THE VEHICLE STALLED AND FAILED TO RESTART. THE INSTRUMENT PANEL LIGHTING TURNED OFF AND ON. THE FOLLOWING DAY, THE VEHICLE WAS JUMPSTARTED AND DRIVEN TO HERITAGE HONDA PARKVILLE (9213 HARFORD RD, BALTIMORE, MD 21234, (877) 366-2776), BUT WAS NOT DIAGNOSED OR REPAIRED. ON SEVERAL OCCASIONS IN THE PAST, THE VEHICLE WOULD NOT START WHEN PRESSING THE START BUTTON, THERE WAS A WHINING/GRINDING SOUND COMING FROM THE ENGINE, AND THE INSTRUMENT PANEL INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER TO BE DIAGNOSED, BUT THE FAILURES COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234106July 23, 2019
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL* THE CONTACT OWNS A 2014 HONDA CROSSTOUR. WHEN THE CONTACT PRESSED THE START BUTTON, SCRATCHING AND GRINDING NOISES WERE HEARD UNDER THE HOOD. THE VEHICLE WAS TAKEN TO GENTHE HONDA (15100 DUREKA RD, SOUTH GATE, MI) WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED FOR THE SAME FAILURE AND THE STARTER WAS REPLACED. THE FAILURE MILEAGE WAS 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231134July 11, 2019
STEERING
UPON DRIVING HOME I TURNED A CORNER AND IMMEDIATELY MY STEERING WENT OUT AND I COULD NOT STEER THE CAR AT ALL. THE CAR HAS ELECTRONIC POWER STEERING AND THE SYSTEM WENT OUT. IF I WOULD HAVE BEEN ON THE HIGHWAY IT COULD HAVE BEEN A VERY BAD SITUATION. I HAD I TOWED TO HONDA WHICH SAID THIS IS NOT UNDER WARRANTY AND WILL COST $3000. THE WORST PART IS THEY CAN'T SEEN TO FIX IT, THEY PUT IN A NEW SYSTEM BUT CAN'T SEEM TO GET THE COMPUTER TO ACKNOWLEDGE IT. I HAVE RESEARCHED THIS AND FOUND MANY COMPLAINTS FOR THE ACCORD/CROSSTOURS WITH THIS ISSUE FROM 2013-2015 WITH THE ELECTRONIC POWER STEERING GOING OUT. HONDA REFUSES TO ACKNOWLEDGE THE PROBLEM. TWO WEEKS LATER I STILL HAVE NO CAR. THIS WAS A PRE-OWNED CERTIFIED CAR AND I HAVE HAD MULTIPLE ELECTRICAL ISSUES AND IT ONLY HAS 72,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221846June 22, 2019
STEERING
PURCHASED IN 2016. IN 2018 WITH ABOUT 80K ON THE ODOMETER I BEGAN TO EXPERIENCE INTERMITTENT EPS FAILURE. THE FIRST TIME I WAS DRIVING ON THE HIGHWAY AND FELT THE STEERING GET HEAVIER. I PULLED OVER AND TURNED THE CAR OFF. CHECKED FOR DAMAGE UNDER THE HOOD AND SAW NOTHING. RESTARTING THE CAR, THE ISSUE WENT AWAY. IT OCCURRED THE NEXT DAY AND WAS INTERMITTENT FOR ABOUT TWO WEEKS, BUT NOW SEEMS TO BE IN FAILURE 100% OF THE TIME. WHEN THE FAILURE OCCURS THE EPS WARNING LIGHT COMES ON AND THE STEERING BECOMES VERY HEAVY, AS IF THERE IS ZERO POWER ASSISTANCE FROM THE EPS SYSTEM. THE STEERING IS STILL FUNCTIONAL, SO THE ISSUE DOES NOT SEEM TO BE MECHANICAL WITH A 100% STEERING FAILURE, IT'S ONLY THE POWERED STEERING ASSISTANCE THAT IS FAILING. CAR IS STILL OPERABLE BUT VERY CUMBERSOME WHILE PARKING, HOWEVER MY WIFE CANNOT DRIVE THE CAR SAFELY BECAUSE THE STEERING IS TOO HEAVY FOR HER. THIS FAILURE HAS BEEN REPORTED IN THE 2013 ACCORD AS PE14033. THE ACCORD IS THE SISTER CAR TO THE CROSSTOUR (A PREVIOUS MODEL OF CROSSTOUR WAS CALLED THE ACCORD CROSSTOUR), SO IT SEEMS LIKELY THEY SHARE THE SAME CAUSE AND IN MY OPINION THE CROSSTOUR SHOULD BE COVERED BY THE SAME TSB 15-055 ISSUED BY HONDA FOR 2013/2014 ACCORDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219305June 11, 2019
UNKNOWN OR OTHER
VEHICLE DID NOT START X2, WITH TYPICAL STARTER-RELATED GRINDING NOISE. HONDA HAS A STARTER PROBLEM IN A MODEL YEAR WITH A DOCUMENTED SERVICE CAMPAIGN FOR STARTER PROBLEMS. APPARENTLY MY VIN IS NOT INCLUDED IN THE CAMPAIGN. SERVICE BULLETIN TSB 16-002
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218204June 5, 2019
STEERING
NO NOTABLE PREVIOUS PROBLEMS. LEAVING A RESTAURANT LATE IN THE EVENING, GOT INTO MY CAR STARTED AND IMMEDIATELY THE STEERING (EPS) INDICATOR LIGHT WAS ON AND THERE WAS NO POWER IN THE STEERING AND THE BRAKES WERE HARD. I SHUT OFF ENGINE AND TRIED TO RESTART TWO TIMES TO SEE IF SYSTEM WOULD RESET. NO LUCK. NEXT DAY. WENT BACK TO PARKING LOT, STARTED CAR AND HOPING POSSIBLE RESET-NO LUCK. I WAS PARKED- WHEN THIS OCCURRED THANKFULLY. I HAD TO HAVE CAR TOWED TO HONDA. I AM NOW LOOKING AT MORE THAN $ 3000 REPAIR BILL AND $700 RENTAL DUE TO TWO WEEKS OF DIAGNOSING AND WORK TO REPAIR. I AM NUMBER 10 IN THE 2013 CROSSTOUR STEERING COMPLAINTS THAT ARE ALL SIMILAR. AND HAVE BEEN REPORTED. ARE THERE MORE UNREPORTED OCCURRENCES? THIS IS A BIG PROBLEM THAT NO ONE HAS BEEN INJURED. WHAT HAS TO HAPPEN BEFORE A RECALL IS ADMINISTERED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Honda Crosstour