GMC Terrain Complaints (2011)

386 consumer complaints on file.

#11417952May 20, 2021
VISIBILITY/WIPER
On Wednesday, May 19th at approximately 8:30pm I was driving east on I-10 leaving Baton Rouge during a torrential rain storm with family members in my car. As we were driving with the wiper blades on, without warning the driver side wiper blade completely! stopped! It went off to the left and rested on the driver’s rearview mirror. It was such a horrifying shock, I had to lean over to the front passenger side to see out of the window with the help of my sister. I tried to slow down to see if we could get off the interstate or whether or not there was an overpass we could stop under and try to fix the wiper. When we stopped under the first available overpass, I tried to adjust the wiper and played with the on off switch to see if I could get the driver side wiper to work again. It never has worked since yesterday. I decided to stay at a safe distance behind an 18 wheeler using its red lights and trailer width to exit at the nearest offramp where we waited out the rain. When we started out again, we encountered rain again on the Bonnie Carr spillway which was extraordinarily dangerous. I’ve NEVER been so frightened driving in my life as the life. No mechanic, police or insurance have looked at the car. I found that GMC has/had a recall for the 2013 GMC Terrains(in Canada?) but no other year. In a forum I found many other GMC owners who have experienced the same thing but haven’t received any recall information to get the problem fixed. I cannot imagine a more dangerous situation than having your windshield wipers go out doing a major storm in Louisiana. As we are heading into hurricane season this is a crucial issue for me. It is my sincere hope that GMC will contact me and allow me to go somewhere to get these wiper blades fixed or replaced. If I get the wiper blades fixed myself, I would like GMC to confirm in writing that they will reimburse me for the cost. Also, I’m concerned that I could be putting more defect GMC wiper products on my car. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417708May 19, 2021
ENGINE
Service stabilitrak pops up, engine goes into reduced power mode. Third time happening and dealership has done nothing to fix it besides charge me money. Car has 96k miles at this point and I’ve spent more money to fix it than it’s worth.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404860March 25, 2021
ENGINE
DUE TO A FAULTY PCV DESIGN MY VEHICLE EXPERIENCED A REAR MAIN SEAL FAILURE. IT WAS EXTERNALLY COLD. THE SAME AS IN BULLETIN 14882. GMC STATES THAT MY VEHICLE IS NOT COVERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402894March 14, 2021
ENGINE, POWER TRAIN
ODB CODE P0014/P0017 IS A GMC RECALL AND I WOULD VERY MUCH LIKE TO BRING IT AND LET YOU GUYS FIX IT BECAUSE IT IS BECOMING A PROBLEM!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400138March 10, 2021
ELECTRICAL SYSTEM
CURRENT KEY IS 10+ YEARS OLD. STEERING LOCKS UP SOMETIMES AND CANNOT START CAR. IT IS HELL TO UNLOCK STEERING. I ORDERED A NEW KEY BOB ABOUT 5 WEEKS AGO. GMC PARTS SAYS GM HAS NOT SNET NEW KEY BOB YET!!! SO, STEERING MAY LOCK UP AND WITH NO NEW KEY BOB CANNOT DRIVE CAR. SO, I'M SUPPOSE TO PUSH CAR???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397978February 25, 2021
ELECTRICAL SYSTEM, ENGINE
CAR RANDOMLY SHUTS OFF WHILE DRIVING IT DOESN'T MATTER IF I AM ON THE HIGHWAY OR DRIVING THROUGH THE CITY, ALSO ENGINE POWER REDUCED MODE. THROWS RANDOM CODES EVEN AFTER CODES HAVE BEEN SERVICED. WE HAVE BEEN DEALING WITH THIS ISSUE FOR CLOSE TO 2 YEARS WITH NO RESOLVE. AFTER FURTHER INVESTIGATION WE HAVE FOUND THERE ARE MULTIPLE COMPLAINTS OF THIS EXACT ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394761February 5, 2021
ENGINE
MY VEHICLE HAD BEEN HAVING TO COMMON OIL CONSUMPTION MEANING I CHECKED THE OIL EVERY TIME I GOT FUEL. THIS LAST TIME I WENT TO CHECK THE OIL LEVEL THE DIPSTICK WAS UNDER SO MUCH PRESSURE IT SHOT TWENTY FEET INTO THE AIR WHEN THE HOOD OPENED. I THEN DROVE THE VEHICLE FROM THE GAS STATION BACK HOME AND THIS TIME TOOK THE OIL FILL CAP OFF AND WHEN I TURNED THE CAP A QUARTER TURN IT BLEW OFF INTO THE AIR FOLLOWED BY BURNING HOT OIL DROPLETS AND STEAM. WHEN I RUN THE VEHICLE FOR ANY AMOUNT OF TIME THE OIL DRAIN BACK SYSTEM BUILDS MORE PRESSURE THEN THE COOLING SYSTEM EVENTUALLY CAUSING THE VEHICLE TO STALL UNDER LOAD SUCH AS WHEN TAKING OFF FROM A STOP. WHEN THE VEHICLE DOES STALL IT WILL TAKE FROM 2-10 MINUETS TO RESTART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394397February 3, 2021
ENGINE
WHILE DRIVING ALONG WITH ONGOING TRAFFIC THE VEHICLE STOPS AND ALMOST CAUSED ME AN SEVERAL ACCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389583January 23, 2021
ENGINE, UNKNOWN OR OTHER
EXCESSIVE ENGINE OIL CONSUMPTION ABOUT A QUAKER OF OIL EVERY 2000 MILES. THIS VEHICLE WAS BOUGHT FROM A NON GMC AS USED CERTIFIED WITH 145450 MILES DATE 01/18/2019. BY THEN THEN VEHICLES WAS CLASSIFIED AS RECALL. WITH ESPECIAL COVERAGE WARRANTY FROM GMC PLEASE SEE BULLETIN NUMBER 15285A. I REACH OUT TO GM CUSTOMER ENGAGEMENT CENTER OF CA, BUT THEY REFUSED TO PAY FOR DIAGNOSES FEES AND REPAIRS , QUOTE THE VEHICLE IS OVER 120000. I HAD ALSO MADE A COMPLAIN TO THE BETTER BUSINESS BUREAU. I WOULD LIKE GMC PAY FOR DIAGNOSES AND REPAIRS TO A CERTIFIED LOCAL GMC DEALERSHIP. THANK YOU FOR YOU HELP RESPECTFULLY, CUSTOMER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389584January 23, 2021
ENGINE, UNKNOWN OR OTHER
EXCESSIVE ENGINE OIL CONSUMPTION ABOUT A QUAKER OF OIL EVERY 2000 MILES. THIS VEHICLE WAS BOUGHT FROM A NON GMC AS USED CERTIFIED WITH 145450 MILES DATE 01/18/2019. BY THEN THEN VEHICLES WAS CLASSIFIED AS RECALL. WITH ESPECIAL COVERAGE WARRANTY FROM GMC PLEASE SEE BULLETIN NUMBER 15285A. I REACH OUT TO GM CUSTOMER ENGAGEMENT CENTER OF CA, BUT THEY REFUSED TO PAY FOR DIAGNOSES FEES AND REPAIRS , QUOTE THE VEHICLE IS OVER 120000. I HAD ALSO MADE A COMPLAIN TO THE BETTER BUSINESS BUREAU. I WOULD LIKE GMC PAY FOR DIAGNOSES AND REPAIRS TO A CERTIFIED LOCAL GMC DEALERSHIP. THANK YOU FOR YOU HELP RESPECTFULLY, CUSTOMER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388916January 19, 2021
ENGINE, UNKNOWN OR OTHER
ON A HIGHWAY WAY HOME AND SAYS REDUCED ENGINE POWER LIKE 3 DAYS AFTER GETTING TRANSMISSION REPLACED HAD TO GET IT TOWED I HAD MY KIDS WITH ME AND MECHANIC TOLD ME IT'S THE ENGINE IT HAD NO OIL IN IT WHEN IT DID HAVE OIL BEFORE THAT HAPPENED IT DIDN'T SHOW LEAKING OR NOTHING NOW I'M OUT OF MY MONEY UNDER 86,000 MILES YET 2011 TERRAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388126January 14, 2021
ENGINE
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT HER VEHICLE WOULD FAIL TO START UP AFTER MULTIPLE ATTEMPTS WITH AN UNKNOWN ENGINE WARNING LIGHT ILLUMINATED ON THE DASHBOARD. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE BUT STATED THAT THE FAILURE WAS LIKELY CAUSED BY A DEFECT INSIDE THE ENGINE. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 115,497.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386340January 4, 2021
ENGINE
PURCHASED A 2011 GMC TERRAIN IN MAY WITH 94K MILES. W?HEN CHANGE OIIL LIGHT CAME ON, TOOK TO A GMC DEALER TO HAVE IT SERVICED. DROVE IT HOME ABOUT 50 MILES, PARKED IN GARAGE AND 4 DAYS LATER STARTED IT. ENGINE MADE A WEIRD NOISE SO I TURNED IT OFF. WOULD NOT START AGAIN AND HAD IT TOWED TO A LOCAL GARAGE WHO TELLS ME THE TIMING CHAIN BROKE AND BENT ALL THE VALVE STEMS AND DAMAGED THE HEADS. THE VEHICLE IS FINANCED SO I'M MAKING PAYMENTS ON A WORTHLESS SUV THAT NOW NEEDS A NEW ENGINE AT A COST OF ABOUT 7500.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384828December 24, 2020
ENGINE, UNKNOWN OR OTHER
ON 08/05/2020 I WAS SOLD THIS VEHICLE WITH A CRACKED MANIFOLD. UPON REPLACEMENT OF THE MANIFOLD IT WAS DISCOVERED THAT TWO MANIFOLD BOLTS WERE SEARED ON THE ENGINE BLOCK SIDE. AFTER CONSULTING MY MECHANIC AND ANOTHER, I WAS ADVISED THAT 1) TO REPAIR THE ENGINE HAS TO BE LIFTED AS THE SPACE BETWEEN THE FIREWALL AND THE ENGINE IS TOO SMALL TO MAKE REPAIRS WITHOUT LIFTING THE ENGINE ( MANUFACTURE DEFECT) . FURTHER, IT WAS ADVISED TO ME THAT COMPLETELY SEALING THE MANIFOLD COULD LEAD TO A FIRE IN THE CATALYTIC CONVERTER BECAUSE ' THESE ENGINES RUN HOT'. AS I EXPRESSED THAT THIS VEHICLES 'ANTIFREEZE' LEVEL IS NOT STABLE AS I HAVE EXPERIENCED WITH OTHER VEHICLES. IN OTHER WORDS THIS VEHICLE BURNS UP ANTIFREEZE QUICKER THAN I'VE SEEN OCCUR IN OTHER VEHICLES. AFTER RESEARCHING THE TOPIC IT WAS DISCOVERED BY CONSUMER REPORTS THAT THESE VEHICLES HAVE MAJOR DEFECTIVE ENGINES WITH REPAIRS TO MANIFOLD BEING NOTORIOUS. AND TO HAVE TO HAVE THE ENGINE LIFTED EACH TIME IS UNREASONABLY COSTLY. AND I NO LONGER FEEL SAFE DRIVING THIS VEHICLE IF A DEFECTIVE ENGINE RUNS HOT AND THERE'S A RISK OF FIRE. THIS IS EXACERBATED BY THE FACT OF THE TINY SPACE BETWEEN THE ENGINE AND FIREWALL WITHIN THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383809December 16, 2020
ENGINE
ENGINE HAD TO BE REPLACED AT 84,000 MILES . STATES ON DOCS AT TIME OF REPLACEMENT TIMING CHAIN AND CAM WORN DUE TO LOW OIL .HAS WARRANTY BUT FOR REPLACING DUE TO 'OIL CONSUMPTION ' BUT SERVICE MANAGER REFUSES TO WRITE THAT ALTHOUGH HE HAS STATED IT.GM REFUSES TO HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378550December 8, 2020
ENGINE
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE VVT SOLENOID WAS REPLACED. THE CONTACT STATED THAT WHILE DRIVING, AND MAKING A SLIGHT RIGHT TURN, THE VEHICLE HESITATED BUT CONTINUED DRIVING. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THERE WAS A COMMUNICATION FAILURE. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO AN AUTHORIZED GMC DEALER. THE VEHICLE WAS LATER TAKEN TO COGGIN BUICK GMC IN JACKSONVILLE (7245 BLANDING BLVD, JACKSONVILLE, FL 32244) WHERE THE CONTACT WAS INFORMED THAT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. ADDITIONALLY, WITHOUT THE CHECK ENGINE WARNING LIGHT BEING ILLUMINATED, THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED AND REMAINED AT THE DEALER. THE FAILURE RECURRED TWICE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377993December 5, 2020
ENGINE, UNKNOWN OR OTHER
PROVEN OIL CONSUMPTION PROBLEM ON MY CAR AS WELL AS MANY OTHERS LEADING TO A CLASS ACT WHICH HAS FAILED JUST ABOUT EVERYONE. CAR IS COMPLETELY UNSAFE AND THESE CARS REQUIRE A NEW ENGINE AMONG OTHER FIXES IN ORDER TO AVOID THE ENGINE BLOWING. MY ENGINE BLEW ON THE HIGHWAY WITH NO WARNING DESPITE REGULAR OIL CHANGES AND MAINTENANCE. THE OIL CONSUMPTION PROBLEM HAS BEEN DOCUMENTED BY GM AND THEY ARE STILL NEGLIGENT TO THE ISSUE. THE CAR WAS IN MOTION ON THE HIGHWAY GOING AROUND 70 MPH WHEN THE ENGINE BLEW. THERE IS SUPPOSED TO BE AN OIL LIGHT SIGNIFYING LOW OIL WHICH DID NOT GO OFF AS WELL AS DOING 3 OIL CONSUMPTION TESTS MANDATED BY GM IN ORDER FOR THEM TO DO ANY REPAIRS. ALL WERE FAILED TESTS AND GM STILL PUSHED FOR MORE TESTS THAT REQUIRED ME TO KEEP DRIVING IT. DESPITE THE FAILED TESTS THEY STILL FOUGHT IT AND THE ENGINE BLEW OVER THIS TIME.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11377827December 3, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I PURCHASED THE VEHICLE IN MARCH 2018. FROM THE DATE OF PURCHASE, THE SERVICE ENGINE AND/OR CHANGE OIL LIGHTS WOULD TURN ON. EVERY TIME I TOOK THE VEHICLE TO MY MECHANIC, IT NEEDED OIL. IN JANUARY 2020, I GOT A NOTICE FROM GMC ABOUT THE SETTLEMENT OF A LAWSUIT REGARDING VEHICLE OIL CONSUMPTION. I TOOK THE VEHICLE TO MY LOCAL GMC AND THE MANAGER READ THE "NOTICE OF APPROVAL OF CLASS ACTION SETTLEMENT AND CLAIM FORM" THAT WAS SENT TO ME. THE LAWSUIT REQUIRES GMC TO PAY FOR REPAIRS OR REIMBURSE CUSTOMERS FOR THE REPAIRS. MY VEHICLE HAD NOT HAD THE NECESSARY REPAIRS DONE TO IT, SO THE MANAGER INSTRUCTED ME TO APPROVE THE NECESSARY REPAIRS AND PAY FOR THEM OUT OF POCKET BECAUSE GMC WOULD REIMBURSE ME. THE REPAIRS WERE COMPLETED ON FEBRUARY 7, 2020. I FOLLOWED ALL THE GUIDELINES PROVIDED TO ME BY GMC IN ORDER TO GET THE REIMBURSEMENT. I MAILED DOCUMENTS TO THEM A WEEK AFTER THE REPAIRS WERE COMPLETED, MONTHS BEFORE THE DEADLINE OF MAY 16, 2020. AFTER WAITING OVER A MONTH AND NOT GETTING REIMBURSED, I CALLED GMC CUSTOMER SERVICES (1-866-790-5600) ON APRIL 11, 2020. I WAS INFORMED BY GMC CUSTOMER SERVICE TO EXPECT A REIMBURSEMENT CHECK FOR REPAIRS AND RENTAL CAR FEES WITHIN TWO WEEKS. AFTER NOT RECEIVING THE REIMBURSEMENT, I CALLED AGAIN IN JUNE AND JULY 2020 AND GIVEN THE SAME INFORMATION-WAIT. THIS CONTINUED THROUGHOUT THE SUMMER. THE DELAY WAS BLAMED ON COVID-19. I CALLED AGAIN IN LATE SEPTEMBER 2020, AND THEY INSTRUCTED ME TO EMAIL ALL THE DOCUMENTS AND THAT THE CHECK WOULD ARRIVE IN TWO WEEKS. ON SEPTEMBER 30, 2020, I EMAILED ALL THE DOCUMENTS TO GMC. AFTER WAITING ANOTHER TWO WEEKS, I CALLED THEM AND THEY AGAIN SAID IT WOULD COME IN TWO WEEKS. ON NOVEMBER 10, 2020, I SENT ANOTHER EMAIL ASKING FOR THE REIMBURSEMENT CHECK. A WEEK LATER, I GOT A LETTER STATING I DID NOT QUALIFY FOR REIMBURSEMENT BECAUSE THE TIME HAD PASSED/EXPIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376243November 24, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
BURNS TO MUCH OIL AND I CAN'T KEEP UP WITH THE SPEED LIMIT IT'S IN AND THE SHOP GOT TO PUT A NEW TIMING BELT ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375990November 23, 2020
ENGINE
THIRD ENGINE IN VEHICLE. NEEDS 2 QUARTS OF OIL IN BETWEEN OIL CHANGE. OIL LIGHT NEVER COMES ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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