GMC Terrain Complaints (2012)

364 consumer complaints on file.

#10985740May 15, 2017
ENGINE, POWER TRAIN
VEHICLE WAS STARTED AFTER SITTING IN A PARKING LOT FOR 8 HOURS WHILE I WAS AT WORK. SEASON WAS WINTER. VEHICLE NOTED TO BE RUNNING ROUGH, BARELY DRIVEABLE, CHECK ENGINE LIGHT ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984174May 8, 2017
VISIBILITY/WIPER
WHILE DRIVING 70 MPH ON AN INTERSTATE HIGHWAY IN THE RAIN THE WIPERS STOPPED WORKING. THE WIPER MOTOR WORKS BUT IT IS NO LONGER ATTACHED TO THE BLADES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984194May 8, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING IN THE RAIN AT ABOUT 60 MPH, THE WIPERS STOPPED FUNCTIONING WITHOUT ANY WARNING. THE VEHICLE WAS PULLED OVER TO THE SIDE AND THE CONTACT REPAIRED THE WIPERS. THE REPAIR PERFORMED WAS UNKNOWN. THE DEALER WAS INFORMED ABOUT THE FAILURE AND CONFIRMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983305May 3, 2017
VISIBILITY/WIPER
WINDSHIELD WIPER ARE NOT WORKING, I WAS DRIVING HOME IN A STORM AND I COULD HAVE KILLED SOMEONE AND OR MYSELF. IT ALL HAPPENED WITH OUT WARNING. I HAD TO WAIT UNTIL THE STORM LET UP SOME AND DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983308May 3, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. DURING A HEAVY STORM, THE WINDSHIELD WIPERS STOPPED WORKING WITHOUT WARNING. UPON INSPECTION, THE CONTACT NOTICED THAT THE BUSHING DETACHED FROM THE WIPER BLADE. THE DEALER DIAGNOSED THAT THE ENTIRE WIPER BLADE WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972141April 12, 2017
ENGINE, POWER TRAIN
TIMING BELT STRETCHED AND JUMPED. CYLINDER HEAD BROKEN. TIMING BELT JUMPED WHILE DRIVING, BEGAN MAKING A VERY LOUD RATTLING NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970782April 5, 2017
ENGINE
I BOUGHT MY VEHICLE BRAND NEW AND HAVE RECORDS OF EVERY MAINTENANCE DONE IN A TIMELY MANNER. ON 03/31/2017, I DROVE 38 MILES TO A FURNITURE STORE WITH MY 11 MONTH OLD BABY AND WIFE. WHEN I RETURNED TO MY CAR, IT WOULD NOT START. WHEN I TURN THE CAR ON, IT CLICKS BUT NO POWER GOES TO THE ENGINE. THERE WAS NO ENGINE LIGHT ON AND NO INDICATION THAT SOMETHING WAS WRONG WITH THE VEHICLE. I ENDED UP TOWING IT TO A GMC DEALERSHIP. THEY DID INSPECTION AND ADVISED THE TIMING CHAIN BROKE AND HAD A CHAIN EFFECT BRAKING RODS IN THE ENGINE. THEY ALSO MENTIONED SOMETHING ABOUT THE ENGINE OIL BURNING. I WAS ADVISED BY THE GM DEALERS THAT THE WHOLE ENGINE WILL NEED TO BE REPLACED AND ADVISED MY WARRANTY EXPIRED ON 1/14/2017. I CONTACTED GM CUSTOMER SERVICE AND HAVE OPENED A CASE FILE BUT I AM NOT SURE IF THEY WILL DO ANYTHING TO ASSIST ME. I DID SOME RESEARCH ONLINE AND IT APPEARS MULTIPLE CUSTOMERS WHO HAVE OWNED GMC TERRAIN HAVE HAD SIMILAR ISSUES. IF THE TIMING CHAIN BROKE WHILE I WAS DRIVING, IT IS QUITE POSSIBLE THERE MIGHT HAVE BEEN A FATALITY AND I OR MY FAMILY MIGHT NOT BE ALIVE TODAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970412April 4, 2017
UNKNOWN OR OTHER
MY COMPLAINT IS IN REGARDS TO TIRES. SPECIFICALLY MICHELIN LATITUDE TOUR. MY TERRAIN IS 5 YEARS OLD WITH 27K MILES ON IT, NOT EXACTLY A LOT OF USE. HOWEVER I JUST FOUND OUT THAT THE TIRES ON THE VEHICLE, NOT THE ORIGINAL TIRES ARE FALLING APART. THE TREAD IS SEPARATING FROM THE TIRE BODY. AND THE TIRES ARE DRY ROTTED. IF YOU MEASURE THE TREAD DEPTH, THESE ARE ALMOST NEW TIRES. I AM AGHAST THAT AN EXPENSIVE TIRE LIKE THESE SHOULD JUST FALL APART. MICHELIN HAS GIVEN ME A RUN AROUND. THE TIRE TECH AT COSTCO TOLD ME THIS WAS A COMMON PROBLEM WITH THIS MODEL TIRE. HOW IN GOOD CONSCIENCE CAN A COMPANY LIKE MICHELIN CONTINUE TO SELL A DEFECTIVE DESIGN? CAN ANYTHING BE DONE TO MAKE THE PUBLIC SAFE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970424April 4, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT THE VEHICLE OPERATED ABNORMALLY. THE DEALER DIAGNOSED THAT THE MALFUNCTION WAS DUE TO EXCESSIVE OIL CONSUMPTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 105,649.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969032March 28, 2017
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING 55 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED. ALSO, THE VEHICLE WOULD OCCASIONALLY FAIL TO START WITH THE REMOTE STARTER. THE VEHICLE WAS TAKEN TO AN AUTO PART STORE AND DIFFERENT FAILURE CODES APPEARED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967913March 23, 2017
VISIBILITY/WIPER
WIPERS STOPPED WORKING ON ME TWICE AND BOTH TIMES I WAS DRIVING DURING HEAVY RAIN. ALTHOUGH I COULD NOT SEE, LUCKILY I WAS ABLE TO PULL OVER EACH TIMES THE OCCURRENCE HAPPENED. I WAS SO SCARED BECAUSE I WENT FROM VISIBILITY TO NON IN SECONDS AND TO PULL OVER IN AN AREA UNFAMILIAR TO ME THE FIRST TIME. I HAVE BEEN TO HENNESSY GMC SERVICE TWICE, AN ON BOTH OCCASIONS; I WAS TOLD ABOUT RECALL AND THAT PARTS HAS TO COME FROM CANADA SINCE CAR ORIGIN IS FROM CANADA. I ALSO WAS TOLD THE WIPERS ARE TEMPORARILY REPAIRED. NO WIPERS ARE NOT. THE FIRST TIME I DID NOT HAVE TO SIGN PAPERS BUT THE 2ND TIME I DID WHEN I WENT BACK TO THE DEALERSHIP BOTHIN ANGER AND NERVOUSNESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958820March 6, 2017
ENGINE, POWER TRAIN
TIMING CHAIN JUMPING OFF OF SPROCKETS AND EATING AWAY AT THE CHAIN GUIDES AND TENSIONERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957893March 1, 2017
ENGINE
I HAVE A GMC 2012 SLT 1 WITH 2.4 CYLINDER CAR THAT I BOUGHT IN 2011. IT HAS 75K MILES NOW. RECENTLY GOT TO KNOW FROM MY DEALER THAT THERE IS A ISSUE WITH THE ENGINE OIL CONSUMPTION AND PISTON NEEDS TO BE REPLACED AND WAS REFERRED TO A SPECIAL COVERAGE INFORMATION FOR 2011 VEHICLE WITH SIMILAR ISSUE BUT NOT FOR A 2012 VEHICLE - HTTP://GM.OEMDTC.COM/3953/15285-EXCESSIVE-ENGINE-OIL-CONSUMPTION-2011-CHEVROLET-EQUINOX-GMC-TERRAIN IF MY 2012 CAR BOUGHT IN 2011 IS ALSO GIVING THE SAME PROBLEM AS CONFIRMED BY CERTIFIED GMC SERVICE DEALER, THEN WHY IS IT NOT COVERED UNDER GM'S SPECIAL COVERAGE. VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957571February 28, 2017
ENGINE
EXCESSIVE OIL CONSUMPTION 3K MILES 2 QUARTERS OF OIL CONSUMPTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957706February 28, 2017
ENGINE
EXCESSIVE ENGINE OIL CONSUMPTION 2 QUARTERS PER EVERY 3000 MILES. VEHICLE IS NOW 71K MILES I CHANGED THE OIL 3 WEEKS AGO AND IT WAS MISSING 2.5 QUARTERS OF OIL I HAVE DRIVEN THE CAR AROUND 800 MILES AFTER THE OIL CHANGE AND IS HALF WAY ON THE DEEP STICK AM AFRAID IF I KEEP DRIVING IT FOR 3 TO 4K MILES IT WILL BE VERY LOW ON OIL AGAIN AND I PURCHASED THIS CAR 7 MONTHS AGO FRO THE DEALERSHIP AND IT HAD 55K MILES AT THE TIME I ALWAYS NOTICED TO BE LOW OF MOTOR OIL AND I THOUGHT IT WAS NORMAL BUT IT'S GETTING WORSE BY THE TIME GOING BY. I THINK IS TOO SOON TO BE BURNING MOTOR OIL AT THOSE LOW MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957110February 26, 2017
ELECTRICAL SYSTEM, ENGINE
I HAVE HAD THIS CAR FOR LESS THAN A YEAR, BOUGHT FROM A DEALER, AND I HAVE CHECKED THE BACKGROUND TO WHICH THERE HAVE NOT BEEN ANY TYPE OF ACCIDENT OR DAMAGE FROM WHAT WAS PROVIDED TO ME. IT RANDOMLY STARTED SHAKING UNCONTROLLABLY AND SHUTTING OFF WHILE I WAS DRIVING. NOW MIND YOU, AS A PREGNANT WOMAN DRIVING ON THE HIGHWAY, THIS IS NOT SAFE. MY ENGINE LIGHT TURNED ON. THOUGH I COULD HAVE GOTTEN IN AN ACCIDENT, BY THE GRACE OF GOD PEOPLE MOVED OUT THE WAY AND ALLOWED ME TO GET OFF AND TO THE SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950442February 9, 2017
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SUDDENLY LOST ACCELERATION POWER. THE CONTACT ALSO STATED THAT WHILE AT A STOP THE ENGINE STALLED. THE FAILURE OCCURRED ON TWO DIFFERENT OCCASIONS. THE VEHICLE WAS TOWED TO THE DEALER BOTH THE TIMES WHERE IT WAS DIAGNOSED THAT THE ENTIRE ENGINE AND THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT STATED THAT ONLY THE ENGINE WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 106,122.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949133February 2, 2017
ENGINE
THE VEHICLE HAS EXCESSIVE OIL CONSUMPTION. I HAVE TO ADD 3 QTS BETWEEN EVERY OIL CHANGE TO BRING IT BACK TO THE CORRECT LEVEL. I KNOW WHEN IT NEEDS THIS BECAUSE THE VALVE TRAIN GETS VERY LOUD AS IT IS STARVED FOR LUBRICATION. IT ALSO WILL HAVE IRREGULAR RPM LEVELS FROM TIME TO TIME AS WELL AS HARD STARTS. VEHICLE HAS 40K MILES ON IT. I HAVE BEEN HAVING TO DO THIS FOR THE LAST 10-12K MILES UNTIL I HEARD OF THIS BULLETIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947773January 26, 2017
ENGINE, POWER TRAIN
OIL CONSUMPTION ISSUE: I REALIZED ABOUT 3 MONTHS AGO THAT MY CAR ENGINE WOULD SHAKE A BIT ON START UP AND DURING IDLE. I TOOK IT INTO THE DEALERSHIP FOR A DIAGNOSTIC TEST AND WAS TOLD THAT THERE WAS VERY LITTLE OIL IN THE CAR AND THAT IT WAS BURNT. I WAS VERY SURPRISED BECAUSE I HAVE NEVER HAD AN ISSUE LIKE THIS BEFORE. SO WE GOT AN OIL CHANGE AND THAT WAS THAT. ENGINE STILL SHOOK ON IDLE AND DURING STARTUP. 5000 MILES LATER I REALIZE THAT IT IS TIME FOR AN OIL CHANGE AND CHECK THE DIP STICK AND FIND THAT NOTHING APPEARS ON IT, INDICATING THAT IT IS SHORT AT LEAST 1.25 QUARTS. I FILL IT UP WITH 0.5 QUARTS AND STILL NOTHING ON THE DIP STICK. I HAVE LOOKED ONLINE AND SEEN THAT MANY OTHERS HAVE HAD THIS ISSUE OF OIL CONSUMPTION WITH 2010-2013 TERRAINS AND THAT THERE IS A BULLETIN ON IT (BELOW): HTTP://GM.OEMDTC.COM/1893/EXCESSIVE-OIL-CONSUMPTION-2010-2013-BUICK-CHEVROLET-GMC#COMMENT-1224 I CALL THE DEALERSHIP AND THE GMC CUSTOMER SERVICE LINE, CHECK MY VIN AND THEY SAY THERE ARE NO RECALLS ON MY CAR. WHAT AM I TO DO? THIS IS AN ONGOING ISSUE THAT MANY OTHERS HAVE COMPLAINED ABOUT IN BULLETINS AND ON THE WEBSITE ABOVE. I FEEL THAT THIS ISSUE HAS DONE ITS DAMAGE ON THE ENGINE AND IS GOING TO COST ME THOUSANDS TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945723January 17, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT THE AIR CONDITIONING WAS NOT WORKING AND LEAKED INSIDE THE VEHICLE ON BOTH SIDES DURING THE SUMMER MONTHS. THE CONTACT ALSO STATED THAT THE HEATER DID NOT WORK IN THE WINTER. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC WHO COULD NOT DETERMINE THE NATURE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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