GMC Terrain Complaints (2011)

386 consumer complaints on file.

#11067216February 6, 2018
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT HEARD A LOUD NOISE COMING FROM THE ENGINE COMPARTMENT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THERE WAS A FUEL ODOR COMING THROUGH THE VENTS FROM THE EXHAUST MANIFOLD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE EXHAUST MANIFOLD DETACHED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,707. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062611January 13, 2018
POWER TRAIN
I WAS HAVING PROBLEMS WITH MY BRAKES MAKING NOISE SO I TOOK THE CAR IN FOR SERVICE, I WAS TOLD THE BRAKES WAS FINE; HOWEVER THE NOISE CONTINUED AND A MONTH LATE I TOOK IT BACK AND WAS TOLD I NEEDED PADS, ROTORS AND THAT THE LEFT CV AXLE WAS RUSTED AND NEEDED TO BE REPLACED. 2 DAYS LATER I WAS TOLD MY CAR WAS READY AND THAT THE CV AXLE WAS REPLACED. I LEFT AND WITHIN 30 MINUTES AS I WAS ABOUT TO GET ON THE HIGHWAY, I HEARD A POP AND LOSE ALL CONTROL OF THE TERRAIN, MY THE ONLY WAY I COULD STOP THE VEHICLE WAS BY PLACING THE EMERGENCY BRAKES, THE CAR WAS MAKING A LOUD NOISE. I PUT IT IN PARKED AND IT CONTINUE TO ROLL UNTIL I TURNED IT OFF. EVEN THE TOW TRUCK DRIVER STATED THAT THE CAR WAS ROLLING IN THE PARK POSITION. I'M THANKFUL THAT I AND MY KIDS WERE NOT KILLED BECAUSE I LITERALLY HAD NO CONTROL OF THE CAR. NOW THAT THE CAR HAS BEEN TOWED BACK TO THE DEALERSHIP, I WAS TOLD THE NEW CV AXLE WAS MALFUNCTIONED. HONESTLY, I'M STILL PAYING FOR THIS VEHICLE AND DO NOT FEEL SAFE DRIVING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062131January 11, 2018
ELECTRICAL SYSTEM, SUSPENSION
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. ON SEVERAL OCCASIONS, WHILE ATTEMPTING TO DRIVE, THE KEY WAS LOCKED IN THE IGNITION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TUMBLERS MAY NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO GEM CITY MOTORS (406-433-3120, 701 S CENTRAL AVE, SIDNEY, MT 59270) WHERE NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE CONTACT WAS ADVISED TO CALL NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 42,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061328January 8, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
I WAS DRIVING ON THE HIGHWAY AND THE CAR CUT OFF AS SOON AS I SLOWED DOWN GETTING OFF THE EXIT. I STARTED THE CAR BACK UP AND IT SAID THAT THE STABILITRACK WAS OFF AND THAT I WAS LOSING ENGINE POWER. I GOT TO SAFETY, CHECKED MY FLUIDS AND I HAD NO OIL IN THE CAR. BUT I CHANGED THE OIL RECENTLY AND HAD 3,000 MORE MILES TILL MY NEXT OIL CHANGE. I TOWED THE CAR TO MY MECHANIC AND DESCRIBED WHAT HAPPENED. HE TOLD ME THAT THEIR WAS AN INTERNAL ENGINE FAILURE THAT CAUSED THE TIMING BELT TO BREAK. I CALLED MY INSURANCE AND THEY HAD A FIELD ADJUSTER LOOK AT THE VEHICLE AND HE NOR THE MECHANIC COULD FIGURE OUT WHY OR HOW THIS HAPPENED ON SUCH A WELL MAINTAINED VEHICLE. THEY BOTH STATED THAT THERE IS NO WAY THAT I SHOULD HAVE HAD 2 MAJOR SYSTEM FAILURES (I JUST REPLACED THE TRANSMISSION) WITH THE CURRENT VEHICLE MILEAGE. I CALLED GMC AND THEY WILL NOT SO ANYTHING TO HELP ME. THEIR ONLY SOLUTION IS FOR ME TO TOW IT TO A GMC DEALERSHIP AND THEY WILL LOOK AT IT. I COULD'VE DIED IN THIS CAR, I STILL OWE ON THIS CAR AND THEY WON'T HELP ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057888January 1, 2018
ENGINE, POWER TRAIN
WHILE DRIVING ON THE HIGHWAY AT 45 MPH, THE VEHICLE REMAINED RUNNING BUT ABRUPTLY STOPPED. I COULD HAVE BEEN HIT FROM BEHIND WITH SERIOUS CONSEQUENCES. IT LEFT ME STRANDED ON A 2 LANE ROAD UNABLE TO MOVE OUT OF THE LANE. THIS IS A SERIOUS PROBLEM WITH THIS VEHICLE. GM NEEDS TO ADDRESS THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056654December 26, 2017
ENGINE
I WAS DRIVING ON A CITY STREET AND THE STABILITRAC WORDS CAME UP ON MY DASH. THEN IT SAID POWERING DOWN. THEN MY VEHICLE STARTED RUNNING ROUGH AND I PULLED OVER AND SHUT IT OFF. I WAITED A MINUTE AND SHUT OFF TRACTION CONTROL BUTTON. THEN STARTED AGAIN AND A FEW MINUTES LATER THE WORDS CAME ON AGAIN AND IT STARTED RUNNING ROUGH. I SHUT IT OFF AGAIN AND WAITED AND GOT IT HOME SLOWLY ABOUT 3 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055826December 20, 2017
UNKNOWN OR OTHER
I SMELLED FUMES. THE CHECK ENGINE LIGHT DID NOT GO ON. I BROUGHT TO MY MECHANIC WHO SAID IT HAD A CRACKED EXHAUST MANIFOLD. CO IS LEAKING INTO MY CAR. I WILL PAY $1000 TO HAVE THIS FIXED. NO ACCIDENTS. JUST A FAINT SMELL OF GAS. I HAVE 2 KIDS AND ROUTINELY BRING OTHER PEOPLES' KIDS INTO MY CAR. UNACCEPTABLE GMC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053443December 8, 2017
ENGINE
ENGINE HAS BURNED 2QT. OF OIL BETWEEN OIL CHANGE WHICH I DIDN'T KNOW. ENGINE SEIZED UP. IT JUST STOPPED. HAD IT TOW TO DEALER THEY WANT 9000.00 DOLLARS TO FIX. STILL HAVE SUV BUT DOSE NOT RUN. DO BUY GMC TERRAIN .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045409November 12, 2017
UNKNOWN OR OTHER
I BOUGHT MY CAR USED IN 2014. THERE WAS NO MENTION OF THE CAR BURNING SO MUCH OIL! I PUT 3 QTS IN MY CAR EVERY 3 WEEKS! IT BURNS OIL LIKE CRAZY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044055November 7, 2017
POWER TRAIN
VEHICLE(AUTOMATIC) WILL STALL WHILE DRIVING, HAS HAPPENED MULTIPLE TIMES ON FREEWAY. MECHANICS ARE NOT DISCOVERING ANY ISSUES, VEHICLE HAS REGULAR MAINTENANCE. THERE HAS BEEN TIMES WHERE THE VEHICLE WOULD NOT GO INTO REVERSE AND WOULD JERK THEN SHUT OFF, IT SEEMS THERE IS AN ISSUE WITH GEARS/TRANSMISSION. HAVE RESEARCHED ONLINE AND THERE ARE MANY SIMILAR COMPLAINTS OF STALLING VEHICLES WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040958October 29, 2017
UNKNOWN OR OTHER
VEHICLE KEEPS SHUTTING OFF WHEN DRIVING. I WAS AT STOP SIGN VEHICLE JUST SHUT OFF I STARTED IT BACK AND TRY TO GO PARK IT BACK HOME IT SHUT OFF 4 TIMES BEFORE IT GOT IN MY DRIVEWAY. THE TRUCK RECENTLY DID THE SO SAMETHING TWO WEEKS AGO AND I TOOK IT TO THE DEALERSHIP AND WAS TOLD THEY COULDN'T FIND ANYTHING WRONG WITH IT. I JUST RECENTLY GOT THE FUEL PUMP CHANGED, THIS IS WHEN THE ISSUE STARTED RIGHT AFTER HAVING THE FUEL PUMP CHANGED. WE WENT BACK TO THE SAME DEALERSHIP AND HAD THEM CHECK THE FUEL PUMP BUT I WAS TOLD THAT IT WAS ON PROPERLY. THERE ARE NO INDICATORS THAT POP UP, NO CHECK ENGINE LIGHT. THIS IS VERY DANGEROUS IF ON BUSY HIGHWAYS/INTERSTATES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034364October 18, 2017
SEAT BELTS, UNKNOWN OR OTHER
THE BELT NEEDED TO FASTEN IN MY GRANDSONS CARSEAT IN THE MIDDLE OF THE BACK SEAT DID NOT HOLD WHILE MAKING A SHARP LEFT OR RIGHT TURN. THE SEAT SLID OVER SIDE WAYS. THERE IS NO UPPER STABLIZING DEVICE TO KEEP THE SEAT FROM TILTING TO THE RIGHT OR LEFT. I LIVE IN LADYLAKE AND SOMETIMES PEOPLE PULL OUT IN FRONT OF YOU AND WHILE THIS HAPPENED TO ME AND I HAD TO VEAR TO THE RIGHT MY GRANDSON SLID SIDEWAYS CARSEAT AND ALL, SCARED MY GRANDBABY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030327September 28, 2017
STEERING
STEERING GROANS AT LOW SPEEDS AND WHEN STATIONARY. THERE IS ALSO SPORADIC VIBRATION IN THE STEERING WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013470August 7, 2017
POWER TRAIN
I PURCHASED MY CAR BRAND NEW IN APRIL OF 2011. I DIDN'T EVEN HAVE IT A YEAR AND I HAD TO TAKE IT IN 3 DIFFERENT TIMES FOR STALLING. THE ENGINE LIGHT NEVER CAME ON THEREFORE THEY COULDN'T PULL A CODE TO KNOW WHAT EXACTLY WAS WRONG BUT BECAUSE IT WAS UNDER WARRANTY, THEY JUST STARTED REPLACING PARTS. THE VERY FIRST TIME IT STALLED THEY TOLD ME TO WATCH WHAT KIND OF GAS I WAS PUTTING IT. THEY TOLD ME TO TRY ONLY GOING TO MOBIL, BP OR SHELL. I SHOOK MY HEAD THE WHOLE TIME THEY WERE SAYING THIS BUT TO RULE IT OUT FOR THEM, THAT'S WHAT I DID. OBVIOUSLY THAT WASN'T THE PROBLEM. THEN, UPON A COLD START, THE ENGINE WAS VERY LOUD AND MADE A RATTLING NOISE. AGAIN, NO ENGINE LIGHT. THE WHOLE TIME I'VE HAD THE VEHICLE IT HESITATES WHEN PULLING INTO TRAFFIC SOMETIMES. SOMETIMES THE KICK BACK IT GIVES OFF IS SO BIG THAT IT ACTUALLY JERKS YOUR BODY FORWARD. I'VE HAD THE CAR FOR 6 YEARS AND HAVE OVER 10 RECEIPTS FROM DEALERSHIPS FOR TAKING IT IN OVER THE YRS.THEY HAVE "REPLACED/FIXED" CAM AUCTOR SOLONOIDS, ACTUATOR, TENSIONER, TIMING CHAIN, CATALYTIC CONVERTER, GASKET, MANIFOLD AND PISTON..TO NAME A FEW.THE OTHER DAY I NOTICED A SLIGHT GRINDING NOISE WHEN TURNING RIGHT.I WENT STRAIGHT HOME AND WAS GOING TO HAVE MY FRIEND LISTEN TO IT SO WE COULD FIGURE OUT WHERE IT WAS POSSIBLY COMING FROM.WITHIN 2 HRS JUST SITTING IN THE DRIVEWAY THE GRINDING BECAME 20X WORSE AND EXTREMELY LOUD! I COULDN'T EVEN BACK IT OUT OF MY DRIVEWAY WITHOUT IT SOUNDING LIKE MY WHOLE ENTIRE ENGINE WAS GOING TO FALL OUT.WE WERE THINKING IT WAS THE TRANSFER CASE/TRANSMISSION.I HAD TO HAVE IT TOWED TO THE DEALERSHIP WHERE THEY CALLED ME A FEW HRS LATER ONLY TO CONFIRM IT WAS THE TRANSFER CASE AND IT WILL BE $2,400 BC IT'S NO LONG UNDER WARRANTY.I HAVE NUMEROUS RECEIPTS SHOWING ONGOING ISSUES WITH THIS AND OTHER THINGS.I'M FURIOUS AND DISAPPOINTED.I BOUGHT A NEW CAR TO FEEL SAFER IN AND I HAVEN'T FELT THAT ONCE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013540August 7, 2017
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
WHILE I WAS DRIVING 35-45 MILES PER HOUR THE TRUCK TURNED OFF ON ITS OWN SO I PARKED TRUCK ON THE SIDE OF THE ROAD. I WAITED A FEW MINUTES AND TRIED TO TURN VEHICLE ON AGAIN, IT TURNED ON AGAIN AND I CONTINUED DRIVING 20-30 PER HOUR. THEN AFTER BEING STOPPED AT A RED LIGHT WHEN IT TURNED GREEN I STEPPED ON THE GAS AND THERE WAS A LOUD SOUND PLUS WE FELT LIKE IT HAD JUMPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006201July 18, 2017
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
THE VEHICLE IS CONSUMING UP TO 2 QTS OF OIL EVERY 1000 MILES. THE LOW OIL LEVEL LIGHT DOES NOT ILLUMINATE, EVEN WHEN THE OIL LEVEL FALLS BELOW 2 QTS LOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005230July 14, 2017
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
THE ENGINE WILL RANDOMLY STALL AND SHUT OFF. THERE ARE SEVERAL COMPLAINTS OF YOU GOOGLE THE PROBLEM. THIS IS A SERIOUS SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002798July 3, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. WHILE DRIVING 50 MPH, THE VEHICLE JERKED WITHOUT WARNING. UPON STARTING THE VEHICLE, THE SERVICE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSTIC TESTING OR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. UPDATED 09/06/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995317June 15, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 65 MPH, THE VEHICLE DECELERATED INDEPENDENTLY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994914June 13, 2017
ENGINE
EXHAUST MANIFOLD CRACKED, ALLOWING FUMES INTO CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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