GMC Sierra Complaints

15,732 consumer complaints on file.

#10904878September 8, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM
BRAKE LIGHTS STAY ON. DUE TO BRAKE LIGHTS STAYING ON CRUISE CONTROL IS DISABLED. VEHICLE BRAKE OPERTATION IS DOING THE OPPOSITE, WHEN IN MOTION STAY ON AND WHEN SLOWING DOWN OR STOPPED BRAKE LIGHTS TURN OFF. CALLED GMC AND INFORMED THERE IS A RECALL FOR THE SAME YEAR BUT FOR THE CHEVY MALIBU. TOOK VEHICLE IN FOR REPAIR TO REPAIR AND PAID TO HAVE THE BODY CONTROL MODULE REPLACED ON 02/15/2016, ALMOST 7 MONTHS LATER THE ISSUE HAS RETURNED. ATTEMPTED TO HAVE DEALERSHIP THAT REPLACED PART LOOK AT BUT TOLD THERE IS ONLY A 12,000 MILE OR 12 MONTH WARRANTY AND VEHICLE HAS REACHED OVER THE 12,000 SO NO LONGER UNDER WARRANTY. WE WERE ALSO INFORMED THE WAS ONLY A "TEMPORARY FIX, AND THE BCM DOESN'T FIX THE BREAKS." DEALERSHIP CLAIMS THE SECOND PART THAT NEEDED TO BE REPLACED,WHICH WE DECLINED, WOULD HAVE PERMANENTLY FIX THE ISSUE. PART HAD ALREADY BEEN PURCHASED AT $10 AND WAS GOING TO BE CHARGED BY DEALERSHIP $150 FOR THEM TO PROVIDE AND INSTALL. CALLED GMC CUSTOMER SERVICE FOR ASSISTANCE TO CORRECT THIS SAFETY ISSUE. GMC CALLED TO INFORM US THAT AS A COURTESY AND THE APPROVAL BY THE MANAGERS AT DEALERSHIP, WILL BE ABLE TO GIVE A $2000 VOUCHER TOWARDS A NEW VEHICLE OR USED. CALLED DAYS LATER AS VOUCHER DID NOT COME THROUGH VIA EMAIL AND INFORMED UNFORTUNATELY VOUCHER AS THE VEHICLE MUST BE UNDER 100,000 MILE FOR TRADE IN. PER GMC CUSTOMER SERVICE AT THIS TIME UNABLE TO RESOLVE CORRECTING THE SAFETY ISSUE WITH BODY MODULE CONTROL AND IT WOULD BE THE EXPENSE OF CUSTOMER TO REPLACE AGAIN AFTER ITS BEEN REPLACED A LITTLE OVER 7 MONTHS AGO. VERY FRUSTRATED AS DRIVER OF THE VEHICLE IS 8 MONTHS PREGNANT AND DUE TO BREAK LIGHTS NOT WORKING MAY GET INTO AN ACCIDENT. WE WERE NOT INFORMED THIS WOULD ONLY BE A TEMP FIX. GMC CASE INFORMATION VALERIE-CUSTOMER ASSISTANCE CENTER SERVICE REQUEST NUMBER 8-2334730961 PHONE NUMBER 1-866-790-5600 EXT 5911198
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904473September 7, 2016
ELECTRICAL SYSTEM
THE DOOR LOCK ACTUATOR ON THE DRIVER'S DOOR WILL NOT WORK OR ONLY PARTIALLY WORK AT TIMES. SOMETIMES IT WORKS, SOMETIMES IT DOES NOT WORK AND SOME TIMES IT HALF ENGAGES SO THE DOOR CAN BE HALF WAY OPENED, BUT THE LATCH IS STILL ENGAGED SO IT CANNOT BE OPENED ALL THE WAY. MY CONCERN IS THAT THE DOOR WILL NOT BE LOCKED WHEN I THINK IT IS IF I DEPEND ON THE ELECTRIC LOCK. IT DOESN'T MATTER IF I USE THE KEYLESS ENTRY OR THE ELECTRIC BUTTON ON THE INTERIOR IF IT'S NOT WORKING, NEITHER OPERATE THE LOCK. I AM CONCERNED ABOUT THEFT OF PERSONAL BELONGINGS, OR WORSE, MY ENTIRE VEHICLE IF THE ACTUATOR DOES NOT LOCK THE DOOR AS INTENDED. IF THE ELECTRONIC PORTION DOESN'T WORK AND I HAVE LEFT THE VEHICLE RUNNING WHILE LOCKED, I MUST USE THE KEYLESS ENTRY TO UNLOCK THE OTHER DOORS AND ENTER THE VEHICLE VIA ANOTHER DOOR AND REACH OVER TO MANUALLY UNLOCK MY DRIVER DOOR. ANOTHER CONCERN IS THAT THE OTHERS WILL STOP WORKING AS THE DRIVER DOOR HAS AND I WILL NOT BE ABLE TO GET INTO MY VEHICLE. THESE SCENARIOS HAVE PRESENTED THEMSELVES AFTER THE VEHICLE HAS BEEN SITTING, AFTER A SHORT OR LONG DRIVE AS WELL. THERE DOESN'T SEEM TO BE ANY TIME THAT YOU ARE SAFE FROM IT NOT OCCURRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904575September 7, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
REDUCED ENGINE POWER AND ENGINE LIGHT. HAVE HAD JUST ABOUT EVERYTHING REPLACED I HAVE MY REPAIR BILLS. TRUCK WILL RUN FINE AFTER BEING IN SHOP THEN STARTS ALL OVER AGAIN. THROTTLE BODY HAS BEEN REPLACED TWICE. IT WILL DROP ME DOWN TO 20MPH ON THE HIGHWAY AND I AM AFRAID IT IS GOING TO CAUSE A BAD WRECK. IT HAPPENED TO ME TODAY AND I AM OUT OF TOWN I HAVE DROVE 600 MILES WITH A HORSE TRAILER TO PICK UP A RESCUE HORSE AND AM AFRAID TO START HOME WITH NO CLUE WHAT IS WRONG WITH THIS TRUCK WHEN I RESET THE BATTERY IT WILL WORK FINE BUT I AM TELLING YOU THAT IT IS GOING TO CAUSE A BAD WRECK. I DON'T MIND PAYING FOR IT JUST TELL WHAT THE HELL IS WRONG SO I CAN GET IT FIXED PROBABLY BEFORE SOMEONE GETS HURT OR KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904272September 7, 2016
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, STEERING
THE PROBLEM STARTED WHILE BACKING A TRAILER AND TURNING. THE STABILTRACK LIGHT CAME ON AND THE STEERING WHEEL JERKED OUT OF MY HAND. IT HAPPENED A FEW MORE TIMES AND THEN THE TRUCK DIED. LATER WHILE DRIVING THE STABILITRACK LIGHT WOULD FLASH ON AND THE DIC WOULD GO BLACK. THE A.C. WOULD ALSO GO OUT AND COME BACK ON. IT WOULD ALSO DO THIS WHEN TURNING ON THE SIGNAL LIGHT OR STEPPING ON THE BRAKE PEDAL. I WAS IN A PARKING LOT TODAY DRIVING SLOWLY AND THE ST MESSAGE CAME THEN THE DIC WENT BLACK AGAIN. WHEN I TRIED TO TURN THE WHEEL IT STARTED JERKING BACK AND PULLED OUT OF MY HAND. IT SEEMS THAT SHUTTING THE TRUCK OFF AND RESTARTING SOLVES THE PROBLEM FOR A DAY OR TWO. THIS IS A VERY UNSAFE ISSUE AND I HAVE SEEN AND READ MANY COMPLAINTS. I HAVE BEEN A HUGE FAN OF GM AND ALL I HAVE EVER OWNED WERE GM VEHICLES, BUT THIS ISSUE IS MAKING ME WONDER IF I SHOULD HAVE BOUGHT A FORD INSTEAD. IT SEEMS THAT GM IS NOT WORRIED ABOUT RECALLING BECAUSE OF THIS SAFETY ISSUE, WHICH THERE ARE MANY COMPLAINING OF THE SAME THING, AND MY WARRANTY IS ABOUT TO RUN OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904311September 7, 2016
SERVICE BRAKES
TOTAL BRAKE FAILURE WHILE TRYING TO STOP ON A RESIDENTIAL STREET. VEHICLE TOWED TO DEALERSHIP & WAS TOLD BRAKES HAD RUSTED OUT. COST OF REPAIRS WAS AROUND $2000.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904382September 7, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 GMC SIERRA 1500. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS SHORTED RANDOMLY SINCE 2011. THE VEHICLE WAS TAKEN TO THE DEALER TWICE, BUT WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND RECOMMENDED THAT THE VEHICLE BE TAKEN TO A SECOND DEALER. THE CONTACT HAD BEEN WAITING FOR YEARS FOR THE MANUFACTURER TO PROVIDE A REMEDY. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904431September 7, 2016
UNKNOWN OR OTHER
I NOTICED A CRACK IN THE DASH ON THE LEFT SIDE OF THE GAUGE CLUSTER STARTING AT THE FRONT SEAM THAT RUNS LEFT TO RIGHT AND WORKING ITS WAY BACK UP TOWARDS THE STEERING WHEEL. I NOTICED THE CRACK ON A MONDAY AFTER BEING STATIONARY OVER THE WEEKEND. MY PICKUP IS GARAGED ALMOST ALWAYS AND OTHER THAN TIME DURING A WORK DAY IS NOT EXPOSED TO EXTREME HEAT OR PROLONGED TIME OUTDOORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903689September 6, 2016
AIR BAGS, ELECTRICAL SYSTEM, STRUCTURE
MY DASHBOARD HAS SEVERAL CRACKS EXPOSING THE ELECTRICAL COMPONENTS WITHIN THE DASH. THESE CRACKS ARE IN VARIOUS PLACES ACROSS THE ENTIRE DASH. I PURCHASED THIS VEHICLE BRAND NEW AND IT IS CURRENTLY IN EXCELLENT CONDITION (WITH THE EXCEPTION OF THE DASH) I AM CONCERNED THAT IF THE AIR BAG WERE TO BE DEPLOYED THE PLASTIC DASHBOARD WOULD EXPLODE AND EXPOSE MY PASSENGERS OR MYSELF TO ADDITIONAL HAZARDS WITHIN THE VEHICLE. I AM ALSO CONCERNED THAT THE ELECTRICAL SYSTEM IN MY DASH BOARD IS NOW EXPOSED TO ADDITIONAL HAZARDS DUE TO THE ADDITIONAL EXPOSURE TO THE SUN. I AM FILING THIS INCIDENT WITH THE HOPES THAT IT WILL HELP A RECALL TO BE ISSUED. I NOTICED THE FIRST SMALL CRACK IN 2011. I HAVE KEPT AN EYE ON IT OVER THE YEARS AND AS OF TODAY, THERE ARE EXPOSED OPENINGS IN THE DASH IN SEVERAL PLACES. UNTIL TODAY, I THOUGHT THAT I MIGHT HAVE JUST BEEN UNLUCKY, HOWEVER AFTER DOING SOME RESEARCH ONLINE, IT IS APPARENT THAT I AM NOT ALONE, AND THIS SHOULD BE RECALLED UNDER A MANUFACTURERS DEFECT. THANK YOU FOR TAKING THE TIME TO FILE THIS REPORT ON MY BEHALF. FEEL FREE TO EMAIL ME WITH ADDITIONAL INFORMATION AS NEEDED. BEST REGARDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903903September 6, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 GMC SIERRA 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903641September 5, 2016
UNKNOWN OR OTHER
THE DOOR LOCK ACTUATORS ON BOTH DRIVER AND PASSENGER DOORS FAILED BEFORE THE TRUCK HAD 35000 MILED ON THE ODOMETER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903478September 3, 2016
AIR BAGS, STRUCTURE:BODY, UNKNOWN OR OTHER
DASH IS CRACKED AROUND PASSENGER AIR BAG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903197September 2, 2016
UNKNOWN OR OTHER
MY DASH HAS CRACKED IN 2 PLACES!! ONE BEING BY THE AIRBAG. I'M AFRAID IF THE AIRBAG DEPLOYS DEBRI WILL BE THROWN AT THE PASSENGER!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903147September 1, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 GMC SIERRA 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V324000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/26/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903007September 1, 2016
AIR BAGS, UNKNOWN OR OTHER
DASHBOARD CRACKED OVER INSTRUMENT PANEL AND AIRBAG SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903119September 1, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 GMC SIERRA 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899725August 31, 2016
SEAT BELTS
GM SEAT BELT RECALL WAS PERFORMED BUT THE DEALER AT GM'S DIRECTION HACKED THE INTERIOR TRIM PIECE TO CORRECT DEFECT. THIS IS A DIFFERENT FIX THAN THEY PERFORM ON THE UNSOLD MODELS AND IS NOT ACCEPTABLE OR ETHICAL ON A TRUCK THAT COST +30,000.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899788August 31, 2016
UNKNOWN OR OTHER
I PURCHASED THIS 2011 GMC SIERRA DENALI IN JULY OF 2014 FROM AN INDIVIDUAL, AND THERE WAS A SMALL CRACK ON THE DASH ALONGSIDE THE PASSENGER SIDE AIR BAG. IN THE LAST 2 MONTHS, THIS CRACK HAS ENLARGED SO THAT THE CRACK IS WIDE OPEN IN THE DASH AND I AM AFRAID IN A COLLISION THAT THE DASH WILL CRACK FURTHER AND SHARDS OF PLASTIC WILL SPRAY ON MYSELF OR PASSENGERS. THIS IS A SAFETY CONCERN, AND THIS NEEDS TO BE ADDRESSED AND REPAIRED. SEE ATTACHED PHOTO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899831August 31, 2016
WHEELS
WITHIN ONE YEAR OF PURCHASING THIS VEHICLE, AND OCCURRING NUMEROUS TIMES OVER THE COURSE OF 15,000 MILES, THIS VEHICLE SUDDENLY AND WITHOUT WARNING COMPLETELY LOST CONTROL IN WET CONDITIONS. VEHICLE WAS ALWAYS OPERATED WITH ALL SAFETY MECHANISMS INCLUDING TRACTION CONTROL ON. VEHICLE WAS ALWAYS OPERATED AT OR BELOW THE POSTED SPEED LIMITS AND WELL BELOW SPEED LIMITS IN WET CONDITIONS. ACCELERATING FROM A STOP AND TURNING ONTO ROADS EITHER FROM A STOP SIGN OR RED LIGHT, THE VEHICLE REPEATEDLY SPUN 90 TO 180 DEGREES FOR NO REASON. THE VEHICLE ALSO ON SEVERAL OCCASIONS COMPLETELY LOST CONTROL LATERALLY AND SLID SIDEWAYS AS IF ON ICE; SOMETIMES IN TRAFFIC AND FORTUNATELY NO DAMAGE OR INJURY OCCURRING. VEHICLE HAS BEEN TO THE DEALER WITH TIRES AND SUSPENSION FOUND TO BE WITHIN LIMITS. SINCE NO INDIVIDUAL COMPONENT WAS DEFECTIVE EITHER THE VEHICLE, TIRES, OR THE COMBINATION MUST BE INTRINSICALLY UNSAFE. GM CUSTOMER CARE WAS CONTACTED AND CASE [XXX] OPENED. GM WILL NOT PERFORM ANY ACTION OR REPLACE TIRES SINCE THEY CANNOT DUPLICATE THE LOSS OF CONTROL ON DRY ROADS. GM'S OFFICIAL RESPONSE TO ME WAS TO TAKE THE VEHICLE TO THE DEALER DURING A RAIN STORM AND WITH ONE OF THEIR TECHS IN THE VEHICLE, I WAS TO REPLICATE MY PROBLEM FOR THEM TO WITNESS. GM'S OFFICIAL RESPONSE TO ME, INCLUDING CUSTOMER CARE CONSULTANT AND DEALER SERVICE MANAGER WORKING THROUGH HIS DISTRICT MANAGER, WAS TO INTENTIONALLY MAKE THE VEHICLE LOSE CONTROL ON A PUBLIC ROAD. THIS SEEMS COMPLETELY IRRESPONSIBLE AND POTENTIALLY CRIMINALLY TO ME SHOULD ANY PROPERTY DAMAGE OR INJURY OCCUR AS A RESULT. I HAVE REPLACED THE TIRES AT MY OWN EXPENSE OF NEARLY $1000 ON A NEARLY NEW $50K+ TRUCK IN ORDER TO DRIVE SAFELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899856August 31, 2016
SERVICE BRAKES
ABS SYSTEM IS KICKING IN AT SLOW SPEEDS, AS IN A CRAWL LIKE YOU WERE DRIVING NEXT TO A WALKING PERSON. LIKE I AM PUSHING ON THE BRAKE PEDAL AND IT IS PUSHING BACK AND NOT ALLOWING ME TO STOP TRUCK. VERY SCARY
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10899429August 30, 2016
AIR BAGS, UNKNOWN OR OTHER
I HAVE A COUPLE CRACKS ON MY DASHBOARD AROUND THE PASSENGER AIRBAG. I ASKED THE DEALER TO REPLACE IT FOR FREE. THEY WANT TO CHARGE ME 300 DOLLARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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