GMC Envoy Complaints (2002)

567 consumer complaints on file.

#10021368June 10, 2003
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
OUTSIDE MIRRORS DO NOT RETURN TO THE PRE-SELECTED POSITION SET BY THE MEMORY WHEN DOORS ARE UNLOCKED WITH THE REMOTE CONTROL KEY FOB.THEY CONSTANTLY SEARCHE FOR THE CORRECT POSITION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022617June 9, 2003
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
VEHICLE WAS VANDALIZED AND BROKEN INTO, BUT SECURITY SYSTEM DID NOT ENGAGE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022664June 9, 2003
ELECTRICAL SYSTEM:IGNITION
THERE IS A PROBLEM WITH THE ELECTRICAL SYSTEM. VEHICLE SHUTS OFF INTERMITTENTLY. VEHICLE HAS EXPERIENCED THIS PROBLEM FIVE TIMES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021137June 6, 2003
AIR BAGS
I WAS INVOLVED IN AN ACCIDENT MAY 28, 2002 IN WHICH BOTH VEHICLES MADE CONTACT AT THEIR LEFT FRONT CORNERS. TOTAL VEHICLE SPEED WAS AT LEAST 40 MPH AT CONTACT AND MAYBE HIGHER. THE OTHER VEHICLE'S AIRBAGS BOTH DEPLOYED WHILE NEITHER ONE OF MINE IN A 2002 ENVOY DID. THIS WAS NOT A DIRECT HEAD ON CRASH, BUT THE ANGLE OF IMPACT WAS SUCH THAT BOTH VEHICLES STOPPED IMMEDIATELY. THE ONLY MOVEMENT AFTER IMPACT WAS A PIVOTING AROUND WITH THE REAR OF BOTH VEHICLES. IN OTHER WORDS, WE STOPPED UPON CONTACT. BOTH VEHICLES WERE A TOTAL LOSS AND THERE WERE INJURIES IN MY VEHICLE. THEY WERE NOT SEVERE, BUT HAPPENED NONETHELESS. MY 8 YEAR OLD SON HAD SEVERE SEAT AND SHOULDER BELT MARKINGS AS WELL AS BRUISES FROM HIS LEG HITTING A PHONE HOLDER. I RECEIVED SOME NECK INJURIES THAT ARE STILL BEING TREATED AND AT THIS DATE WE DO NOT KNOW HOW LONG TREATMENT WILL TAKE. I HAVE PHOTOS OF BOTH MY VEHICLE AND THE INJURIES TO MY SON. MY QUESTION AND COMPLAINT INVOLVES THE REASONS THE AIRBAGS DID NOT DEPLOY. I BELIEVE THAT IN AN IMPACT OF THIS NATURE, THEY SHOULD HAVE DEPLOYED. THERE WAS A RECALL FOR THIS MODEL YEAR FOR AN AIRBAG, AND I RECEIVED A NOTICE IN THE MAIL, BUT WHEN THE DEALER RAN MY VIN MY VEHICLE DID NOT SHOW UP AS NEEDING THE FIX. I DO NOT BELIEVE THE RECALL INVOLVED THE DEPLOYMENT MECHANISM.*AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
1
#10022482June 5, 2003
AIR BAGS:FRONTAL, EQUIPMENT:MECHANICAL
THE CONSUMER WAS NOT NOTIFIED BY GMC ABOUT THE RECALL FOR THE AIR BAG 02 V 222 000 AND MECHANICAL OVER RIDE 03 V 075 000, ALTHOUGH THE RECALL APPLIED TO THE VEHICLE IDENTIFICATION NUMBER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022079June 3, 2003
ENGINE AND ENGINE COOLING:ENGINE
VEHICLE STALLS INTERMITTENTLY WHILE DRIVING. DEALER HAS SERVICED 4 TIMES, BUT HAS NOT BEEN ABLE TO DUPLICATE OR DIAGNOSE CAUSE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021929May 30, 2003
ENGINE AND ENGINE COOLING:COOLING SYSTEM
CONSUMER WAS COMPLAINING ABOUT HAVING PROBLEMS WITH THE ENGINE. ALSO, WHILE DRIVING VEHICLE HAS LOST COMPLETELY POWER AND HAD NO BRAKES OR STEERING POWER. DEALER WAS CONTACTED, AND HAD NO IDEA AS WHY THIS WAS HAPPENING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10020326May 21, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING 5 MPH THE BRAKES FAILED AND AS A RESULT THE VEHICLE WAS INVOLVED IN AN ACCIDENT IN WHICH THE FRONT OF THE VEHICLE WAS DAMAGED. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016974May 3, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER, VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
FIRST, RAINSENSE WINDSHIELD WIPER EQUIPPED VEHICLE HAS WINDSHIELD WIPERS STOP AND STUTTER AT LEAST THREE TIMES ON EACH FORWARD AND BACK CYCLE WHEN IN INTERMITTENT MODE. WIPERS NOW DELAY UP TO 30 SECONDS AT TOP OF CYCLE (STRAIGHT UP ON WINDSHIELD) AND ARE GETTING PROGRESSIVELY WORSE. NEARLY CAUSED A COLLISION WITH VEHICLE IN FRONT. DEALER ATTEMPTED TO REPLACE "PULSE RELAY" WHICH DID NOT WORK AND THEN TECH STATED THEY OPERATE NORMALLY AND CUSTOMER DOES NOT UNDERSTAND FUNCTION OF RAINSENSE FEATURE DESPITE OWNING VEHICLE FOR 2 YEARS WITHOUT PRIOR ISSUE. SECOND, RIGHT PASSENGER OUTSIDE MIRROR RANDOMLY CHANGES SETTING CREATING A SAFETY HAZARD DURING MANEUVERING OF VEHICLE. DEALER STATES THERE IS NO PROBLEM DESPITE FIXING AT LEAST 5 TIMES PRIOR. PLEASE NOTE PRIOR 19 COMPLAINTS WITH NHTSA ONLINE OUT OF 200 LISTED. THIS WOULD SEEM TO REQUIRE A RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015259April 7, 2003
VISIBILITY:REARVIEW MIRRORS/DEVICES
THE VEHICLE'S REMOTE CONTROL REAR VIEW MIRRORS ADJUST THEMSELVES. THE DEALER HAS ATTEMPTED TO REPAIR THE PROBLEM SIX TIMES. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015131April 3, 2003
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
THE EXTERIOR MIRRORS MALFUNCTIONED, WHEN THE VEHICLE WAS PUT INTO REVERSE, THE MIRRORS MOVED DOWNWARD, HOWEVER WHEN THE VEHICLE WAS PUT INTO DRIVE, THE MIRRORS FAILED TO RETURN TO ITS ORIGINAL POSITION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014988April 2, 2003
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
THE SIDE MIRRORS WORKED AT RANDOM, WHICH MADE IT DIFFICULT TO SEE WHILE DRIVING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014989April 2, 2003
ENGINE AND ENGINE COOLING:ENGINE
THE VEHICLE STALLED WITHOUT WARNING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015039April 2, 2003
STEERING
THE STEERING MADE A SQUEAKING NOISE WHILE TURNING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10013787April 1, 2003
ELECTRICAL SYSTEM
THE GMC ENVOY'S ELECTRONICS FAIL. NO DASH INSTRUMENTS OR RADIO CONTROLS. HAPPENS INTERMITTENTLY. OCCURS WHEN DRIVING. THE ENGINE RACES UNEXPECTEDLY. THIS HAS HAPPENED 10 TO 12 TIMES. THE SLV-TRUCK IS CURRENTLY AT THE DEALER WHO IS ONCE AGAIN ATTEMPTING TO REPAIR IT.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10013684March 30, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM, SEATS, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TRANSMISSION DOES NOT WORK PROPERLY. HAVE HAD IT REPAIRED TWICE, BUT STILL VIBRATES, AND FAILS TO MOVE VEHICLE FORWARD AT TIMES, FROM A DEAD STOP. IS VERY DANGEROUS AT INTERSECTIONS WHERE MOVING QUICKLY IS IMPERATIVE. ALSO WIRING PROBLEMS WHICH OPERATE VARIOUS REMOTE INSTRUMENTS (MIRRORS, SEATS, ETC.) FEAR OF FIRE. REAR DOOR LATCH WAS REPLACED - CLICKS "LOCKED/UNLOCKED" WHILE DRIVING. SEATS MOVE ON THEIR OWN WHILE DRIVING. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10010994March 25, 2003
ENGINE AND ENGINE COOLING:ENGINE, STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID
I AM CONCERN ABOUT SAFETY DEFECT THAT EXIST IN MY GMC ENVOY 2002. I OWN THIS VEHICLE SINCE MARCH 2002 (1 YEAR) AND IT STALLED 5 TIMES ALREADY WHEN DRIVING. IT HAPPEND 3 TIMES WHEN I STOPPED MY VIHICLE AT RED TRAFFIC LIGHT AND 2 TIMES WHEN BREAKING TO SLOW DOWN, DRIVING DOWNHILL BEFORE A CURVE. THIS 2 TIMES HAVE SCARED ME SO MUCH THAT I AM AFFRAID TO USE THIS CAR AGAIN. I DRIVE CARS FOR 28 YEARS AND NOTHING LIKE THAT HAS HAPPEND TO ME IN MY LIFE. ENGINE STOPS WORKING, ALL LIGHTS GO OUT AND THERE IS NO CONTROL OVER THE CAR WHATSOEVER. I AM HAPPY NO ONE GOT HURT IN THOSE INCIDENTS. THIS CAR HAS ONLY 16K MILES ON IT AND HAS BEEN IN SERVICE NUMEROUS TIMES ALREADY, INCLUDING POWER STEERING LEAK - 2 TIMES REPAIRED. I DO NOT THINK DRIVING THIS CAR IS SAFE AND FOR THAT REASON I CANNOT USE IT ANYMORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10012292March 24, 2003
AIR BAGS
THE VEHICLE EXPERIENCED PROBLEMS WITH THE AIR BAG. THE DEALER INDICATED THAT THERE WAS CORROSION AROUND THE AIR BAG. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10010951March 24, 2003
FUEL SYSTEM, GASOLINE
GM ADVERTISES GAS MILEAGE OF 16/22 MILES PER GALLON. I AM GETTING 10.5/12.5. I HAVE TAKEN THE CAR BACK TO THE DEALER TO NO AVAIL. I HAVE REPORTED THIS TO GM CUSTOMER SERVICE TO NO AVAIL. WHAT NEXT???. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10010503March 15, 2003
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
UNCOMMANDED MOVEMENT OF OUTSIDE REAR VIEW MIRRORS. DRIVERS AND PASSENGERS OUTSIDE REAR VIEW MEMORY MIRRORS WANDER AND DO NOT GO BACK TO A PREVIOUSLY SET POSITIONS. PRESSING KEY FOB TO UNLOCK DOORS, INSERTING KEY INTO IGNITION OR PRESSING MEMORY RECALL BUTTON CAUSES MIRROR MOVEMENT FROM PRESET POSITIONS REQUIRING MANUAL READJUSTMENTS EVERY TIME VEHICLE IS DRIVEN. WHEN USING TILT IN REVERSE FUNCTION, MIRRORS DO NOT RETURN TO INITIAL DRIVING POSITION. MIRRORS ALSO DRIFT OUT OF POSITION WHILE HIGHWAY DRIVING FOR EXTENDED PERIODS OF TIME (MAINLY DRIVER'S SIDE). VEHICLE HAS BEEN TO DEALER SERVICE DEPARTMENT 6 TIMES FOR THIS PARTICULAR PROBLEM. BOTH MIRRORS HAVE BEEN REPLACED, PASSENGER MIRROR CURRENTLY OPERATING PROPERLY AFTER REPLACEMENT. PRESENTED SERVICE DEPARTMENT WITH A COPY OF GM SERVICE BULLETIN 02-08-64-008 DATED APRIL 2002 DURING MY LAST VISIT (MAR 2003) TO HAVE DRIVERS MIRROR CORRECTED. THEY STATED SEVERAL OTHER CUSTOMERS HAVE THE SAME PROBLEM AND GM HAS DIRECTED THEM TO NOT REPLACE MIRRORS DESPITE THE GM SERVICE BULLETIN. THEY COULD NOT PROVIDE ANY TIME FRAME THEY EXPECT A RESOLUTION FROM GM IF ANY AND DID NOT OPEN A SERVICE TICKET FOR MY VEHICLES DISCREPANCY DURING THE LAST VISIT. PROPERLY ADJUSTED REAR VIEW MIRRORS ARE A REQUIRED SAFETY ITEM FOR ALL VEHICLES LICENSED TO BE DRIVEN ON PUBLIC ROADS. MALFUNCTIONING MIRRORS CLEARLY JEOPARDIZE PUBLIC SAFETY AND IT IS OBVIOUS FROM THE INFORMATION AVAILABLE, GM HAS A SAFETY PROBLEM WITH THEIR PRODUCT REQUIRING IMMEDIATE ATTENTION AND RESOLUTION. ANY ADDITIONAL INFORMATION AND HELP RESOLVING THIS SAFETY ISSUE WILL BE APPRECIATED. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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