GMC Envoy Complaints (2002)

567 consumer complaints on file.

#10055177January 29, 2004
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
THE JACK ON THE 2002 GMC ENVOY 4X4 IS NOT ADEQUATE FOR THE VEHICLE. IT HAS TO BE PLACED IN A VERY LIMITED NUMBER OF LOCATIONS UNDER THE VEHICLE, AND WILL NOT WORK AT ALL UNLESS THE PAVEMENT IS ABSOLUTELY FLAT (NO CRACKS IN THE CEMENT!). MY VEHICLE WAS SOLD NEW WITH SKID PLATES FOR OFF-ROADING, BUT THE JACK IS TOTALLY UNUSABLE ON A DIRT SURFACE AND IT SOMETIMES EVEN ON PAVEMENT WON'T JACK THE VEHICLE HIGH ENOUGH TO GET THE TIRE OFF THE GROUND.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055972January 28, 2004
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
WHILE DRIVING 40 MPH VEHICLE JOLTED AND SLIPPED INTO ANOTHER GEAR WITHOUT CONSUMER SHIFTING GEARS. VEHICLE WAS SERVICED, TECHNICIAN DETERMINED THAT TRANSFER CASE MODULE NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054530January 20, 2004
EQUIPMENT
WHEN THE VEHICLE IS ON FOR AN EXTENDED ABOUT OF TIME (MORE THAN ONE HOUR) THE SURFACE OF THE RADIO GETS EXTREMELY HOT AND HAS BURNT MY FINGERS. I CONFRONTED THE DEALERSHIP AND THEY SIMPLY SAID TO TURN DOWN THE INTERIOR LIGHTING (WHICH WAS AN INSULT). BY SURFACE I DO NOT MEAN THE BUTTONS, BUT THE SURFACE AROUND THE BUTTONS WHICH IS EASILY ACCESSIBLE. NUMEROUS TIMES I HAVE REACHED DOWN TO ADJUST THE RADIO AND, WHILE KEEPING MY EYES ON THE ROAD, TOUCHED THE SURFACE OF THE RADIO NEXT TO THE BUTTONS. THIS THEN MADE ME JUMP AT WHICH TIME I EASILY COULD HAVE LOST CONTROL OF THE VEHICLE. THIS HAPPENS EVERY TIME I DRIVE THE VEHICLE, THIS IS WHY THE NUMBER OF FAILURES IS 800. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055219January 15, 2004
AIR BAGS
WHILE DRIVING 30 MPH THE VEHICLE WAS IMPACTED ON IT'S PASSENGER SIDE. THE VEHICLE FLIPPED OVER THREE TIMES BEFORE COMING TO A STOP. THE CONSUMER WAS WEARING A SEAT BELT AT THE TIME, BUT NONE OF THE SIX AIR BAGS DEPLOYED. THE CONSUMER SUFFERED CUTS, BRUISES AND BLOOD LOSS. THE MANUFACTURER AND THE DEALER HAVE NOT BEEN INFORMED OF THE FAILURE. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10053173January 14, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
THE WINDSHIELD WIPERS WOULD NOT OPERATE. THERE WERE WET ROADS AND FOG; BUT, IT WAS NOT RAINING. THE WIPERS WERE NEEDED TO SEE ADEQUATELY. WHEN ROADS DRIED AND FOG SUBSIDED, WENT TO DEALER FOR REPLACEMENT OF MOTOR ASSEMBLY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053177January 14, 2004
STEERING:LINKAGES:TIE ROD ASSEMBLY
OUTER TIE ROD ENDS SO BADLY WORN OUT THAT THE VEHICLE COULD NOT TRAVEL IN A STRAIGHT LINE. ALSO HAD TO REPLACE TIRES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053207January 14, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
SERVICE ENGINE CHECK LIGHT KEEPS COMING ON AND DEALER CAN'T SEEM TO FIX. GAS MILAGE HAS DROPPED. ALSO, DOORS RATTLE AND AIR WHISTLES THROUGH WINDOWS. DEALER SAYS THEY CAN'T DO ANYTHING ABOUT IT. INTERMITTENT GRINDING IN TRANSMISSION. DEALER CAN'T FIX.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052743January 9, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
SMELL OF BURNING PLASTIC COMING FROM UNDERSIDE OF VEHICLE. UNKNOWN IF HEAT SOURCE IS EXHAUST SYSTEM OR BRAKES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052498January 6, 2004
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
TRANSFER CASE: WHILE DRIVING AT HIGHWAY SPEED OF ABOUT 65 MPH WITH THE TRANSFER CASE SWTICH SET TO A4WD THE TRRANSFER SWITCH WITHOUT ANY INPUT OR OPERATOR CONTROL SWITCHED TO 4HI (BOTH THE SWITCH POSITION AND INDICATOR LIGHT) AND THE 4LO INDICATOR LIGHT WAS FLASHING AMBER INDICATING THE TRANSFER CASE WAS ATTEMPTING TO SWTICH INTO 4LO. THIS HAS OCCURRED APROXIMATELY 6 TIMES PREVIOUSLY AT VARIOUS SPEEDS, WHILE DRIVING STRIAGHT OR CONDUCTING TURNING MANEUVERS; BUT ONLY WHEN THE ENGINE IS WARM. THE LATEST INCIDENT ON 12/28/2003 (PROMPTING THIS COMPLAINT) OCCURRED AFTER THE DEALERSHIP COMPLETED THE REMEDY SPECIFIED BY SERVICE BULLETIN 02-04-21-002A ON 12/26/2003.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052334January 4, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
ON DEC. 3, 2003, I TOOK MY 2002 ENVOY INTO THE DEALERSHIP BECAUSE I WAS EXPERIENCING SERIOUS SHIFTING ISSUES. REPEATEDLY MY CAR WOULD SHIFT WHILE I WAS DRIVING BETWEEN 2WD AND 4 WD HI. THE CAR WOULD ALSO WOULD MAKE CHUGGING NOISES. FURTHERMORE, THE VEHICLE SHIFTED BETWEEN GEARS ON ITS OWN WHILE I WOULD BE MAKING SHARP TURNS SUCH AS INTO A PARKING SPACE. WHILE IN PARK, IF I DID NOT HAVE MY FOOT ON THE BRAKE PETAL, THE CAR WOULD JUMP FORWARD. THE CAR ALMOST JUMPED THROUGH A STORE FRONT WINDOW. THE DEALER COULD FIND NOTHING WRONG WITH MY CAR. I TOLD THEM TO KEEP IT ANOTHER DAY, THAT THERE WAS SOMETHING SERIOUSLY WRONG WITH THE CAR. THE DEALER KEPT THE CAR ANOTHER DAY, AND STILL FOUND NOTHING. ON DECEMBER 31, 2003, I CONTINUED TO EXPERIENCE THE AFOREMENTIONED PROBLEMS. KNOWING THAT IT WAS NEW YEAR'S EVE AND THAT THE ODDS OF THERE BEING ANY COMPETENT STAFF AT THE DEALER WAS SLIM, I HELD ONTO MY CAR AND PLANNED TO TAKE IT TO THE DEALER AFTER THE HOLIDAY. ON JANUARY 3, 2003, I WAS DRIVING AND MY CAR DIED FOR NO REASON. I WAS NOT ACCELERATING NOR BRAKING. THANK GOODNESS THE ROAD I WAS ON WAS NOT VERY BUSY AS I WOULD HAVE CREATED AN ACCIDENT. THE SITUATION WAS VERY DANGEROUS AND VERY FRIGHTENING. I CALLED ROADSIDE ASSISTANCE TO TOW MY CAR TO THE VERY DEALER THAT COULD NOT FIND ANYTHING WRONG WITH HOPES THAT THEY WOULD FIND SOMETHING WRONG. ROADSIDE ASSISTANCE, BY THE WAY, TOLD ME I NEEDED A FLATBED TRUCK TO TOW MY TRUCK TO PREVENT DAMAGE AS DID THE DEALER. ROADSIDE ASSISTANCE SHOWED UP WITHOUT A FLATBED - SO I MADE THEM LEAVE AND BRING BACK A TRUCK WITH A FLATBED. TWO HOURS LATER, MY CAR WAS FINALLY AT THE DEALERSHIP. THE DEALER FLAT OUT TOLD ME "I DON'T KNOW IF WE ARE GOING TO FIND ANYTHING WRONG WITH YOUR CAR." APPARENTLY CARS THAT STALL IN THE MIDDLE OF THE ROAD IS PERFECTLY ACCEPTABLE FOR THIS DEALERSHIP. THE DEALER TOLD ME HE COULD NOT GET ME A RENT-A-CAR FOR TWO DAYS. THE CAR IS STILL AT THE DEALERSHIP. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050710December 18, 2003
POWER TRAIN:AXLE ASSEMBLY
COLLAPSE OF THE RIGHT FRONT LOWER AXE. AND THE DISLOCATION OF THE RIGHT WHEEL.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10051781December 18, 2003
SUSPENSION:FRONT
WHILE TURNING LEFT AT 1 MPH CONSUMER HEARD A LOUD NOISE. FRONT WHEEL SEPARATED FROM SUSPENSION AXLE, AND ARM AND BALL JOINTS DISCONNECTED FROM THE VEHICLE. DEALER REFUSED TO ADMIT THERE WERE DEFECTS IN THIS VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049312December 6, 2003
ENGINE AND ENGINE COOLING:ENGINE
I HAVE A 2002 GMC ENVOY. IT SUDDENLY DIES AT HIGHWAY SPEEDS. NO ENGINE, NO BRAKES, NO STEERING. AND WON'T RESTART FOR 30 OR 40 MINUTES. THIS HAS HAPPENED 6 TIMES, THE LAST 2 ON I-99 AND THE WASHINGTON BELTWAY, WHERE I WAS NEARLY KILLED BY THE TRUCK BEHIND ME. WHILE SEARCHING THE NET , I DISCOVERED ABOUT 12 OTHER OWNERS OF THE SAME VEHICLE WHO EXPERIENCED THE SAME PROBLEMS. THE DEALER CAN FIND NO PROBLEM AND GM REFUSES TO HELP. AFTER A MONTH IN THE SHOP, MY ENVOY WAS RETURNED TO ME WITHOUT A FIX. THE DEALER SAYS GM WILL OFFER NO CONSIDERATION. I CALLED GM CUSTOMER RELATIONS, TALKED TO A MONICA COX, NO HELP. SUBSEQUENT CALLS TO HER WERE NOT RETURNED. THIS IS A VERY DANGEROUS VEHICLE AS I HAVE EXPERIENCED MORE THAN ONCE. I DON'T KNOW HOW LONG MY LUCK WILL HOLD OUT. THE DATE OF THE EVENT THAT I WILL INDICATE BELOW WILL BE FOR THE LAST EPISODE AND IS APPROXIMATE. THE VEHICLE WAS USED BUT HAD LESS THAN 1000 MILES ON IT WHEN I PURCHASED IT. 953 TO BE EXACT. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048980December 1, 2003
AIR BAGS
REAR END COLLISION SENT 2002 GMC ENVOY INTO FREEWAY CENTER MEDIAN, VEHICLE THEN ROLLED OVER ONTO PASSENGER SIDE. FRONT/SIDE DRIVER AND PASSENGER AIR BAGS FAILED TO DEPLOY. APPROXIMATE SPEED OF VEHICLE AT IMPACT, 40-45 MPH. DRIVER SUFFERED MINOR INJURIES, PASSENGER (14-YR OLD) RENDERED UNCONSCIOUS AND SUFFERED CONCUSSION AND OTHER MINOR INJURIES.*AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10048265November 19, 2003
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
WHEN ENGINE FAN COMES ON VEHICLE SLOWS DOWN AND WON'T SHIFT TO A HIGHER GEAR. THE DEALER SAYS THIS IS NORMAL OPERATION FOR THIS VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045737November 8, 2003
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
ELECTRONIC SIDE MIRRORS KEEP MOVING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046500November 6, 2003
CHILD SEAT
THE OWNER'S MANUAL STATES A CHILD'S SEAT CAN BE INSTALLED IN THE FRONT SEAT OF THE VEHICLE. CONSUMER CALLED THE DEALER, AND THE DEALER DID NOT RECOMMEND SITTING A CHILD IN FRONT OF AN AIR BAG. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042803October 14, 2003
VISIBILITY:REARVIEW MIRRORS/DEVICES
VEHICLE COMES EQUIPPED WITH AN AUTOMATIC REAR VIEW MIRROR ADJUSTING SYSTEM. WHILE DRIVING THE MIRROR GOES OUT OF ITS SETTING AND READJUSTS ITSELF. THIS CAUSES POOR VISIBILITY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040929September 29, 2003
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE HAD MULTIPLE ELECTRICAL AND TRANSMISSION PROBLEMS WITH MY 2002 GMC ENVOY. YESTERDAY MY FAMILY AND I WERE DRIVING ON INTERSTATE 80, WHILE ON CRUISE CONTROL, THE SUV SHUT OFF. I BARELY WAS ABLE TO GET TO THE SIDE OF THE ROAD. I ALMOST HIT A VEHICLE GETTING OFF THE HIGHWAY SINCE I LOST POWER STEERING. AFTER 15 MINUTES OF NOT STARTING, IT FINALLY STARTED. I TOOK THE VEHICLE TO THE DEALERSHIP AND THEY COULDNT FIND ANYTHING. I HAVE WRITTEN MANY LETTERS AND TRIED TO CONVINCE GMC THAT THIS SUV IS NOT SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039583September 26, 2003
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
MY 2002 GMC ENVOY LOST ALL POWER THREE TIMES AT HIGH RATES OF SPEED. THE FIRST TIME WE HAD IT SERVICED AND I WAS TOLD A MODULE NEEDED REPLACED. THE SECOND TIME, THE CAR SHUT DOWN AT HIGHWAY SPEEDS BUT RESTARTED APPROXIMATELY 15 MINUTES LATER BUT THEN THE SAME THING HAPPENED AGAIN THE NEXT DAY WHILE MY WIFE WAS DRIVING HOME FROM WORK TRAVELING AT 65 MPH DOWN A HIGHWAY. WE HAD IT SERVICED AGAIN AND THIS TIME I WAS TOLD IT WAS DUE TO A LOOSE WIRING HARNASS. CAR HAS HAD NUMEROUS PROBLEMS SINCE AND IT IS AN UNSAFE VEHICLE FOR MY FAMILY TO BE TRANSPORTED IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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