GMC Envoy Complaints (2002)

567 consumer complaints on file.

#10230053June 5, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, SEAT BELTS, EXTERIOR LIGHTING, VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
TL*THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE IT WILL RANDOMLY JUMP FROM 2 WHEEL DRIVE TO 4 WHEEL DRIVE WITHOUT WARNING CAUSING THE CAR TO BECOME IDLE AND YOU MUST TURN THE CAR OFF COMPLETELY. SHE TOOK THE VEHICLE INTO A LOCAL MECHANIC WHERE HE REPLACED THE BRAKES AND CHECKED THE WHEELS AND STATED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. SHE IS ALSO EXPERIENCING PROBLEMS WITH THE FRONT PASSENGER SEAT BELT IT LOCKS WHEN FASTENED. SHE TOOK THE CAR TO THE DEALER AND THEY INFORMED HER THAT IT WAS NO LONGER COVERED UNDER WARRANTY AND ANY REPAIRS MADE WOULD BE AT THE OWNER'S EXPENSE. THE VEHICLE IS ALSO EXPERIENCING EXTERIOR LIGHT FAILURE, BOTH HEADLIGHTS BURNED OUT WITHIN WEEKS APART AND THEY WERE REPLACED AT OWNER'S EXPENSE. THE FAILURE MILEAGE WAS 38,000. THE CURRENT MILEAGE WAS 86,000 (SC) UPDATED 06/25/08. *CN THE CONSUMER ALSO STATED WHEN DRIVING PAST 70 MPH, THE VEHICLE WOULD SHAKE. THE WINDSHIELD WIPERS WERE REPLACED. THE CONSUMER STATED THE MOTOR FAILED. UPDATED 06/25/08
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229568May 29, 2008
AIR BAGS:SIDE/WINDOW
2002 GMC ENVOY. CONSUMER COMPLAINT FOR GM SIDE IMPACT AIRBAG SENSOR SYSTEM. CONSUMER STATES THAT THIS SYSTEM DOES NOT DEPLOY THE AIRBAGS IF THE VEHICLE HITS A TREE, UTILITY POLE OR OTHER NARROW OBJECTS. *KB LAWYER WROTE IN ON BEHALF OF THE CONSUMER. THE CONSUMER WAS INVOLVED IN A HEAVY SIDE IMPACT CRASH IN WHICH HIS VEHICLE CRASHED INTO A STEEL POLE PRECISELY ON THE DRIVERS SIDE DOOR THAT CAUSED CATASTROPHIC AND PERMANENT BRAIN DAMAGE. THE CONSUMERS LAWYER SUGGESTED THAT GM ISSUE A RECALL FOR THE DEFECTIVE SIDE AIRBAG SENSOR. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10228042May 16, 2008
FUEL SYSTEM, GASOLINE
GAS TANK LEAK AT FILLER NECK TUBE CAUSED FUEL LEAK. NO FIRE OR DAMAGE OCCURRED. REPAIRED REQUIRED REPLACEMENT OF THE ENTIRE FUEL TANK. IT IS NOTEWORTHY, THAT THE REPLACEMENT TANK IS REINFORCED AT THE FILLER NECK TUBE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225088April 16, 2008
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
2002 GMC ENVOY WITH SEVERAL RECALLS AND REPAIRS. CONSUMER STATES THAT THE DEALER SAID THE ONLY RECALL ON HER VEHICLE WAS FOR THE INSTRUMENT PANEL. MECHANIC STATED THE WARRANTY EXPIRED AND SHE WOULD HAVE TO PAY FOR THE RECALL REPAIR. *KB RECALL # 03V096000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224419April 14, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2002 GMC ENVOY XL. WHILE DRIVING 70 MPH, SMOKE APPEARED FROM THE VENTS ON THE DASHBOARD. THE CONTACT STOPPED THE VEHICLE AND CALLED THE POLICE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT THE PANEL CLUSTER GAUGE MELTED. THE POWERTRAIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 97,000 AND FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10220958March 12, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
56,779 MILE AND TRANSMISSION FAILED ON MY 2002 ENVOY. DEALER TOLD ME THEY HAD NEVER SAW THIS HAPPEN. WE HAD JUST MADE A 2300 MILE TRIP TO THE 'NO MAN LAND' OF COLORADO. THE NEXT DAY MY WIFE CAME TO A STOP SIGN, SAID THE CAR MADE A WEIRD NOISE AND WOULD NOT GO. NO REVERSE OR DRIVE BUT CRIPPLED IT HOME IN LOW. WAS VERY SURPRISED THAT THE GM DEALER WOULD NOT BACK THE TRANSMISSION. $2,903.94 TO REPLACE WITH A 1 YEAR GUARANTEE WHICH IS ABOUT UP AND I REFUSE TO DRIVE ON A LONG TRIP AGAIN IN THIS AUTO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219367February 28, 2008
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2002 GMC ENVOY. UPON ENTERING THE VEHICLE, THE CONTACT SMELLED AN EGG ODOR AND DETECTED FUMES ALONG WITH A BURNING SMELL. THE CONTACT DID NOT DRIVE THE VEHICLE. THREE WEEKS LATER, THE VEHICLE WAS TAKEN TO A DEALER AND THEY DISCOVERED THAT THE FRONT DOOR MULTI-FUNCTION SWITCH BURNED, MELTED, AND NEEDED TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 60,000. UPDATED 4/16/08 *CN
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10219015February 24, 2008
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
I WAS DRIVING ALONG INTERSTATE 75 AT NIGHT WITH MY 3 YEAR OLD, 16 YEAR OLD, AND 18 YEAR OLD NEPHEW RETURNING TO COLLEGE AFTER WINTER BREAK ON JAN. 2,003. WE WERE LEFT STRANDED ON THE SIDE OF THE HIGHWAY, AFTER WE ALMOST WRECKED. THE GEARS WERE JUMPING BACK AND FORTH FROM 2 WHEEL TO WHEEL DRIVE. I TOOK TO A LOCAL GM DEALER AND THEY TOLD ME THAT IT WOULD COSTS ME 2500 TO REPAIR-THE PROBLEM THE FRONT DIFFERENTIAL. I CONTACTED THE 1800 GM SERVICE LINE AND THEY SAID THAT THEY WOULD NOT BE ASSISTING WITH REPAIRS DUE TO MILEAGE. I ASKED AROUND AT DIFFERENT AUTO REPAIR AND TRANSMISSION SHOPS AND THEY SAID THAT GM KNOWS THEY HAVE A PROBLEM WITH THE DIFFERENTIAL IN ENVOYS, TRAILBLAZERS, AND ISUZUS. EVEN IF THE PROBLEM GETS FIXED, IM TOLD THERE IS NO GUARANTEE THAT THE PROBLEM WILL NOT HAPPEN AGAIN UNTIL GM ADDRESSES THE ACTUAL PROBLEM WITH THE DIFFERENTIALS. I BELIEVE MY GEAR PROBLEM CAUSED THE DIFFERENTIAL TO FAIL. MEANWHILE I AM STUCK WITH A CAR THAT I HAVE TO PAY FOR ANOTHER YEAR AND A HALF ON. IT IS REALLY AN INCONVENIENCE TO ME. I CANNOT AFFORD THE REPAIR, THE CAR SITS IN THE DRIVEWAY. IM BEHIND ON MY CAR PAYMENT, HAVING TO RENT A CAR TO DRIVE TO WORK. GM SHOULD BE HELD ACCOUNTABLE. OTHER PROBLEMS INCLUDE THE CLUTCH FAN GOING OUT, COSTING ME OVER $500 TO REPAIR ON MY OWN. GM REFUSED TO HELP. THIS WENT OUT AT 33,000, SHORTLY AFTER PURCHASE. I AM REALLY BURDENED RIGHT NOW AND DON'T KNOW WHAT TO DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218854February 22, 2008
AIR BAGS, SEAT BELTS:FRONT
I WAS INVOLVED IN A ACCIDENT ON 2/21/08 AT 2:00PM THE ACCIDENT INVOLVED THREE CARS. I WAS DRIVING A 2002 GMC ENVOY 1ST CAR CROSSED THREE LANES OUT OF CONTROL I HIT THE CAR AND ANOTHER CAR HIT ME FROM BEHIND THE APPROXIMATE SPEED WAS 45 MILES AN HOUR. MY AIRBAGS DID NOT DEPLOY NOR DID MY SEATBELTS LOCK CAUSING ME GREAT BODILY INJURY BY HITTING THE STEERINGWHEEL AND FORCING MY LEGS UP UNDER THE DASHBOARD. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10218022February 14, 2008
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
TL*THE CONTACT OWNS A 2002 GMC ENVOY. WHEN THE CONTACT APPLIES THE BRAKES, THE FRONT END OF THE VEHICLE MAKES A RATTLING NOISE. THE DEALER STATED THAT THE CONTROL ARM BUSHING WAS THE CAUSE OF THE FAILURE AND REFERENCED NHTSA CAMPAIGN ID NUMBER 01V126000 (SUSPENSION:FRONT:CONTROL ARM:LOWER ARM). THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 88,000 AND FAILURE MILEAGE WAS 85,000. UPDATED 4/2/08 *CN UPDATED 04/02/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217568February 10, 2008
FUEL SYSTEM, GASOLINE
WE HAVE A 2002 GMC ENVOY WITH APPROX 77,000 MILES, THE TRUCK HAS STRONG SCENT OF FUEL IN THE GARAGE AND OUT DOORS. I UNDERSTAND THAT THE FUEL PUMP MODULE CORRODES AND IS COMMON PROBLEM ON THESE VEHICLES. I BELIEVE THAT GM SHOULD COVER THIS UNDER RECALL COULD HAVE SERIOUS FIRE. I BELIEVE IT IS AN ENGINEERING DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217345February 7, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
NORMAL DRIVING CONDITIONS. EXITING FROM PARKING LOT, HEARD LOUD BANG, CAR JERKED, CAME TO A COMPLETE STOP. LIMPED CAR HOME(1/2 MILE). UPON FURTHER INSPECTION 2002 GMC ENVOY HAD NO REVERSE GEAR. RESEARCHING ONLINE SHOWS 4L60E TRANSMISSION, REACTION SUNSHELL & REACTION SUNGEARS PREMATURELY FAIL DUE TO SUBSTANDARD PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217403February 7, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 GMC ENVOY. WHILE MAKING A LEFT HAND TURN AT 5 MPH, THE VEHICLE MADE A WHINING NOISE AND CATAPULTED FORWARD. THE VEHICLE SHIFTED GEARS AND THE SPEED DECREASED. THE GEARS RETURNED TO NORMAL AND THE CONTACT WAS FINALLY ABLE TO PULL OVER. THE VEHICLE WAS TOWED. THE CONTACT STATED THAT THE REVERSE GEAR FAILED AND THE FIRST AND SECOND GEARS WERE BARELY FUNCTIONING. THE DEALER STATED THAT THE SUNSHELL IN THE TRANSMISSION NEEDED TO BE REPLACED IN THE TRANSFER CASE. THE PREVIOUS DAMAGES LED TO THE ENTIRE TRANSMISSION NEEDING TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBERS 03V075000, 01V283000, AND 01V334000. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216176January 26, 2008
FUEL SYSTEM, GASOLINE
IN LATE 2007, MY WIFE BEGAN SMELLING A STRONG ODOR OF GASOLINE COMING FROM IN AND AROUND OUR 2002 GMC ENVOY XL. THE ODOR IS PRESENT WHETHER THE TANK IS FULL OR NEAR EMPTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215780January 23, 2008
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS:TANK VALVE/GAUGE
GAS SMELL BOTH IN AND OUT OF VEHICLE. WITHIN A COUPLE OF DAYS GAS WOULD LEAK AFTER CAR WAS DRIVEN. FUEL PUMP LEAKED DUE TO RUSTED PIPE ON FUEL PUMP TO FUEL LINE. IT IS THE ONLY EXPOSED STEEL FITTING AND SITS ON TOP OF THE GAS TANK WHERE WATER AND MOISTURE CAN COLLECT, WHICH IS THEN CONDUCIVE TO RUSTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215416January 19, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:CLUTCH ASSEMBLY
2002 GMC ENVOY SLT 60K...WENT OUTSIDE TO START CAR AND HAD A LOUD SWISHING SOUND...TRIED TO PUT IN REVERSE...WOULD NOT GO...HAD TO PUSH OUT TO GET TO WORK...EXTREMELY HIGH RPMS (3500-4500) TO GET THROUGH FIRST...IT ALSO IS JUMPING GEARS...IF YOU TRY TO GO OVER 50 MPH THE CAR WILL REDLINE...WAS TOLD REVERSE REACTION SHELL/SUN SHELL GEAR...THEY HAD A BUNCH OF NAMES FOR IT...WAS DEFECTIVE AND FAILED...WE NEVER TOWED W/ THIS VEHICLE, NEVER GOT STUCK (THE GM SERVICE PRO STATED THAT THIS WAS POSSIBLY THE REASON FOR FAILURE)...THE VEHICLE IS MAYBE DRIVEN 10K MILES A YEAR...WE HAVE HAD NOTHING BUT PROBLEMS W/ THIS THING...WE ALREADY HAVE REPLACED THE CLUTCH FAN LAST YEAR...AND HAD NUMEROUS LITTLE PROBLEMS SINCE...ALL THE POSTS I HAVE READ CLEARLY SHOWS THERE NEEDS TO BE A RECALL...THE PRICES I HAVE SEEN ON POSTS IS RIDICULOUS TO REPAIR THE TRANSMISSION...$2K TO $3K...SO FOR NOW IT IS SITTING IN MY DRIVEWAY...I WILL GET THE QUOTE THIS WEEK FROM MY MECHANIC AND AM NOT LOOKING FORWARD TO IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215190January 16, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE AT 60,000 MILES DUE TO DEFECTIVE PARTS INSTALLED DURING THE ORIGINAL MANUFACTURING PROCESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212568December 22, 2007
FUEL SYSTEM, GASOLINE:STORAGE
I HAVE A 2002 GMC SLT, WHICH IS LEAKING GAS. I HAVE HAD MY VEHICLE TOWED TO MY MECHANIC, WHICH IS IN PROCESS OF GETTING A PART FROM THE CHEVROLET DEALER TO FIX THE LEAK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211793December 13, 2007
AIR BAGS
TL*THE CONTACT OWNS A 2002 GMC ENVOY. WHILE DRIVING 20 MPH UPHILL IN ICY WEATHER, THE VEHICLE SLID OFF THE ROAD. NONE OF THE AIR BAGS DEPLOYED AND THE VEHICLE WAS COMPLETELY DESTROYED. THE PASSENGER WAS SEVERELY INJURED. THE CONTACT FILED A FORMAL COMPLAINT WITH THE MANUFACTURER. HE HAS A COPY OF THE POLICE REPORT. THE CURRENT AND FAILURE MILEAGES WERE 115,000. UPDATED 01/07/08 *BF UPDATED *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10211396December 10, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
TL*THE CONTACT OWNS A 2002 GMC ENVOY. WHILE APPLYING PRESSURE TO THE BRAKE PEDAL, THE CONTACT HEARD A LOUD NOISE COMING FROM THE FRONT END OF THE VEHICLE. A MECHANIC STATED THAT THE CAUSE OF THE FAILURE WAS THE SUSPENSION SYSTEM. SHE TOOK THE VEHICLE TO AN AUTHORIZED LOCAL DEALER AND THEY STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 01V126000 (SUSPENSION:FRONT:CONTROL ARM:LOWER ARM). THE VEHICLE HAS NOT BEEN REPAIRED. THE CONTACT DID NOT FILE A FORMAL COMPLAINT WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS 79,000 AND CURRENT MILEAGE WAS 79,350.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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