GMC Canyon Complaints

313 consumer complaints on file.

#11689651September 25, 2025
ELECTRICAL SYSTEM
Infotainment system audio not working. Have performed hard reset, dealer reset, dealer service, and still audio is intermintant at best. more than 75% of the time I have no audio or sound at all. No raidio, no sxm, no bluetooth, no onstar. This is a safety issue and there does not appear to be a repair bulletin, and dealships dont know what to do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688508September 19, 2025
VISIBILITY
The contact owns a 2024 GMC Canyon. The contact stated that on several occasions while driving at an undisclosed speed under sunny conditions, light entering through the windshield reflected off the chrome trim around the instrument panel and caused distortion and lines in the driver's side and driver’s mirror, creating a visibility hazard. The contact added that the glare disappeared when the windows were rolled down. The vehicle was taken to a dealer, and the contact was informed that the vehicle was operating normally. The manufacturer was notified of the failure. The failure mileage was 12,604.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688079September 18, 2025
STRUCTURE:BODY
After each rain or hand car washing, the OEM sunroof has a gurgling sound when driving at speeds above 25 mph. This does not clear for miles, or over time (at least 1 day without water). Water appears to be passing through the seal into the drainage gutter, but not completely draining out through the drains. Its been in service twice to have the drain lines cleared, and the issue remains. This has been present on other car manufacturers as a "wind pressure issue" where the force of driving causes wind pressure to push what water hasn't drained back up into the sunroof. Fix was extending the drain lines at output. GMC unable to repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683427August 27, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ALREADY SUBMITTED COMPLAINT BUT NEEDED TO EDIT MILEAGE. *ORIGINAL COMPLAINT NUMBER-11683406. COMPONENT SYSTEM FAILURE-MASTER BRAKE CYLINDER. *SAFETY-PUT AT RISK AS AFTER GOING TO THE DEALERSHIP ON 8/23/25 SERVICE ADVISOR LET ME LEAVE WITH VEHICLE AND SAID IT WAS PROBALY SAFE TO DRIVE AND PROBABLY AN ELECTRICAL GLITCH. THERE WAS NO WARNING/ALERTS PRIOR TO 8/23/25. TAKING THE SERVICE ADVISORS ADVICE I DROVE IT THAT WEEKEND NOT REALIZING MY BRAKES COULD FAIL ANYTIME. TOOK BACK TO DEALERSHIP ON MONDAY 8/25/25. GMC CERTIFIED MECHANIC CONFIRMED IT WAS THE BRAKE SYSTEM CYLINDER. PART IS ON BACKORDER FOR THE FORSEEABLE FUTURE. GIVEN THE MILEAGE AND BEING BRAND NEWAND NOT HAVING THE PART POSSIBLY FOR MORE THAN 30 DAYS, I FEEL AS IF I SHOULD BE GIVEN ANOTHER VEHICLE AS I HAD PAID OFF THE ONE I AM SPEAKING OF 2 WEEKS AGO. ALSO, I THINK THIS WOULD FALL UNDER THE LEMON LAW IF THE PART GOES BEYOND 30 DAYS FROM BEING DELIVERED TO DEALERSHIP AND TRUCK BEING FIXED. MILES ON TRUCK WHEN FIRST OCCURED WAS 2371, WHEN LEFT AT DEALERSHIP ON 8/25/25, MILEAGE WAS AT 2417. HAVE PICTURES CONFIRMING MILEAGE AND ALERTS. CALLED DEALERSHIP ON 8/27/25 ASKING FOR A WORKORDER AS I WAS NOT GIVEN ONE. STATING EVERYTHING THAT HAS BEEN TALKED ABOUT WITH MY VEHICLE WITH THE SERVICE ADVISOR AND MECHANIC. I WAS TOLD FROM SOMEONE WHO CALLED ME THIS MORNING AFTER FIRST SUBMITTING MY FIRST SUBMISSION THAT I NEED THAT WORKORDER IF THINGS PROGRESS FURTHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683406August 27, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
*COMPONENT SYSTEM FAILURE- MASTER BRAKE CYLINDER *SAFETY PUT AT RISK - AS BRAKE SYSTEM FAILURE MEANS THE BRAKES WERE NOT WORKING AS THEY SHOULD. *PROBLEM HAS BEEN CONFIRMED BY GMC AND THE DEALERSHIP AS A KNOWN ISSUE IN NEW VEHICLES. *THERE WAS NO WARNING OR ALERTS PRIOR TO THE DAY 8/23/25. ON THAT DAY WAS THE FIRST WARNING LIGHTS I SEEN. *PART ON BACKORDER FOR THE FORSEEABLE FUTURE. GIVEN THE MILEAGE AND BEING BRAND NEW AND NOT HAVING THE PART POSSIBLY FOR MORE THAN 30 DAYS I FEEL AS IF I SHOULD BE GIVEN ANOTHER VEHICLE AS I THINK IT WOULD FALL UNDER THE LEMON LAW? 2025 GMC CANYON AT4 MILES-2,417
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682905August 25, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
Vehicle brakes stopped working while driving. Dash board lit up and stated system brake failure. Also stated “do not exceed 43mph”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679892August 11, 2025
POWER TRAIN
The contact owns a 2021 GMC Canyon. The contact stated that while driving approximately 50 MPH, the vehicle vibrated and shuddered abnormally. The contact stated that there were no warning lights illuminated. The contact stated that the failure was intermittent at first but became a recurring failure. The contact stated that the check engine warning light had recently illuminated. The vehicle was taken to several independent mechanics who informed the contact of a known transmission failure and a national recall. The contact searched online and related the failure to NHTSA Campaign Number: 24V797000 (Power Train); however, the local dealer was contacted and informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was informed of the failure and confirmed that the VIN was not included, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675992July 24, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2024 GMC Canyon. While the contact’s son was driving approximately 35 MPH, the brake pedal was depressed; however, the vehicle failed to slow for a traffic signal and the brake pedal was stiff. The contact stated that his son needed to use force to depress the brake pedal. There were several unknown warning lights on the instrument cluster. The contact stated that the phone app showed a failure with the ABS. The contact stated that the failure was intermittent. The vehicle was taken to a local dealer. The dealer was not able to duplicate the failure and cleared the codes from the warning lights but provided no information on the fault codes. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675350July 22, 2025
UNKNOWN OR OTHER, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, ELECTRICAL SYSTEM
The Driver Information Center located directly in front of the driver that contains the speedometer, tachometer, oil pressure...etc., has a very distracting background. The background is a geometric patterns of triangles giving a sense of depth. This is very distracting especially at night. Quick looks to see speed, engine temperature or other critical vehicle information is complicated by this unnecessary aesthetic background. I reported this problem and it can be located here: [XXX] I've been advised to mail via USPS my concern to The Office of Defect Investigation Team which I will do today. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672439July 10, 2025
ENGINE
Propulsion of vehicle. Truck lost power as I was trying to pull into traffic at an intersection. Yes, it was confirmed by the dealer; truck was returned after 3 incidents. GM has been inspected the truck. Yes: check engine light immediately came on, and a comment then stated onscreen: "caution. Your vehicle has lost power and is operating at a reduced capacity". First occasion, truck was approx 6 months old. Second was 1 month later. Third and dangerous incident occurred June 11th 2025. Dealer keeps saying the truck is OK. Failure to propel keeps happening. Service supervisor tells me truck needs a new module, but GM won't approve it. Truck is still at the dealer, and issue has been escalated twice. Truck still at dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666012June 10, 2025
UNKNOWN OR OTHER
The vehicle does not have a manual switch for the headlight control. The only way to control the headlights is through the digital control interface on the infotainment console panel. The headlight controller button is so small that a person has to take their eyes off the road for a long time making it a very unsafe condition. If a deer was in your lane you could not turn your lights on and off quick enough to maybe un shine the deer so in would move while honking your horn. It is just totally unsafe as a hole when you’re not looking down the road while driving. If you had the switch you can always feel around for it much safer than taking your eys off the road while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665707June 9, 2025
UNKNOWN OR OTHER
The ignition key intermittently will not extract. I'm seeing a number of complaints on-line regarding this. I have to often restart the truck back up or forward, turn the steering wheel hard left and right, then put in park to extract the key. I believe this is a danger as you would have to leave the key in the ignition of you cannot extract it. This happens multiple times a week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662034May 20, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
While driving a two lane road the adaptive cruise control detects oncoming traffic and improperly slows down or breaks unnecessarily. Most of the time the vehicle breaks so hard it will jolts me forward in my seat. I fear another car will be behind me and this will cause an accident. I have had my vehicle in the shop two (2) times to repair the issue. The dealership/service department has been able to replicate the issue by having one of their technicians drive the vehicle. The front camera has been replaced twice and I have been told every time they plug a new camera in the trucks interior and exterior lights "go crazy and flash". GM's response to this issue is "set the gap to mid" or simply "shut it off". They refuse to see this as an issue. Doing my research I found that the 2023 GMC Canyons have been recalled due to the same issue. I have brought this information to the sales department. However due to not being able to find this on General Motors website I have been told by the dealership/service department, and owner of the dealership that the information I found on NHTSA is insufficient and they can not go off this information.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661680May 18, 2025
ELECTRICAL SYSTEM
When turning right, the turn signal overcancels, causing the left turn signal to come on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659641May 7, 2025
STEERING, FUEL/PROPULSION SYSTEM
Rack and Pinion assembly failure. Steering became “sticky”. Had to pull on the wheel to break it loose multiple times to make a full turn. This occurred while driving on the highway. No warning or lights. Confirmed by dealership. Truck has 2200 miles, under warranty. When I took the truck in they also informed me there was a recall on the fuel injection computer. I found that strange considering I was never alerted of this recall nor can I find it anywhere online with my vin number.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656281April 23, 2025
UNKNOWN OR OTHER
The chrome trim that is on the dashboard has a glare that reflects into the rear-view outside mirrors making hard to see obstructions the problem is all weather conditions sunny or cloudy
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656178April 22, 2025
POWER TRAIN, STEERING, ELECTRICAL SYSTEM
We were traveling not once, but twice at a high rate of speed (75/80mph the legal limit) the vehicle gave one message: Service power steering next message: reduced acceleration. The check engine light turned on, the truck itself jerked and we almost lost control of the vehicle (both times) on the highway. We were thankfully able to pull over and pull to a complete stop. The vehicle was still on, it still ran but I saw an autozone close by both times and received a code for the check engine light. The dashboard both times lit up like a Christmas tree on both occasions before spazzing out. We have taken the truck twice to a nearby dealership and they were able to service and “fix” the problem however they said that the first time, and here we are a second time. The dealerships we took the truck to are aware of all the codes (2 pages worth the first time) but we never received paperwork on what was fixed. The second time we are now going to pick up and hopefully receive paperwork on what was completed. My spouse was driving and myself and my daughter were in the vehicle when the jerking happened with the steering wheel. The vehicle is not safe how can I we be driving at the legal limit and lose control of our vehicle. We were right next to an 18 wheeler with a trailer and multiple vehicles on the road each time. The GMC dealerships are aware they have been working to fix the problem however again this is the second time it happened. The messages occurred both times. Service power steering and reduced acceleration check engine light and also no traction control. The first time it happened was [XXX] going to Killeen Texas and the second was [XXX] going to Albuquerque. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653554April 8, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Trailer braking and stability control randomly disables. This leaves an unsafe condition when towing any trailers that require a trailer brake controller. Has happened on multiple occasions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650324March 24, 2025
EXTERIOR LIGHTING
The dealer did not fix the recall item on my truck as posted here. The dealers service department confirmed with me on multiple occasions that the recall was not fixed as annotated, but since the dealer was paid for the recall (because it was posted to the system) I am still on a waiting list for them to coordinate how to do the recall work (that was already paid for, what?). I would just like the recall work to be completed on my truck and the notification corrected on your database that the work was not done when input, editing to correct the date of service
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650320March 24, 2025
SUSPENSION, UNKNOWN OR OTHER, STEERING
Heat shield over drive train not installed properly. While driving since purchased I’d hear a metal reverberation / clunking sound that seemed to be under the truck. I even had it in for oil change service w/ dealer and no mention of finding anything. On Sat 3/15/2025 I took it back to dealer with the heat shield that was torn from the undercarriage over the drive train, the service person said it did not to appear to have been fastened at the factory before delivery to dealer/me. They were going to re-install it, however it was damaged; and I told them that was not acceptable to put a broken part back on the truck. I still don’t know what other damage has occurred to the vehicle due to the rubbing/clanking around while driving the 12,000 miles I have on it. They told me it was safe to drive and just come back when they get the part in. I have photos and videos; the dealer took the damaged heat shield from me and I don’t know what they did with it. Risk level to other drivers is the heat shield could have flown off truck while driving; to me inside the vehicle could have obstructed drive train and caused damage/accident, and other damage I’m still not aware of. Yes, dealer advised: Harnish GMC Puyallup, WA 253-840-6300 No fix yet. No warnings in vehicle or on any electronic displays. I noticed the sound right away on purchase but couldn’t identify it until it “got so bad” I went under the truck to look, and found it separated and dragging on the drive train.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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