GMC Acadia Complaints (2021)

156 consumer complaints on file.

#11574020February 26, 2024
UNKNOWN OR OTHER
The exhaust resonator failed only a few hundred miles after warranty (60,300) and not covered by dealer under warranty. It creates a noise and reduces power/performance, which could inherently create a safety concern. The vehicle was inspected by an independent service center. The following code for the rattle noise is PIT5863.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571391February 12, 2024
AIR BAGS, SEAT BELTS
Service safety restraint system notice comes on constantly and disappears at random times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570147February 5, 2024
UNKNOWN OR OTHER
The fabric on my headliner/ceiling is coming unglued or the clips are not holding it. It is a danger to my driving the car as it is continually loosening; which could potentially fall while I am driving the car. It is making an irritating squeaking noise which distracts my concentration from driving carefully. I took the car to Walker GMC in Alexandria, Louisiana. The mechanic and the service advisor both told me GMC has issued an instruction form on how to fix this problem as GMC has had complaints with this happening to the Acadias. I contacted GMC customer service. They will not let me know if they will cover the cost of the repair until I get an estimate. Walker is wanting to charge approximately $188 for the estimate. Since this is a safety issue, I am reporting this problem to your agency so that others may be protected and GMC will take care of this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567287January 23, 2024
BACK OVER PREVENTION
The contact owns a 2021 GMC Acadia. The contact stated that while reversing, the back-over prevention camera failed to display an image. The vehicle was taken to the local dealer who diagnosed that the back-over prevention camera was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 22V709000 (Back Over Prevention). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558936December 7, 2023
FUEL/PROPULSION SYSTEM
Vehicle lost power and died during normal driving. Luckily it occurred on a low traffic road and not the interstate. Prior to this there were no check engine lights or other signs of failure or degradation in performance. Was unable to start the vehicle and had to have it towed to my local dealership for service. Failure was due to the Fuel System Control Module GM part 13543075. This part is currently back ordered nation wide and the dealership cannot give an ETA on part availability or repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550751October 19, 2023
FUEL/PROPULSION SYSTEM, ENGINE, STEERING
The car stopped working all of a sudden, I was driving the car with no issues that morning and parked & shut off car to go to my appt. I turned the car back on and worked fine as I was putting in my address on the GPS my car just stopped and shut off by itself. I pushed the start button and it sounded like it wanted to start but it wouldn't and the whole engine shooked. Called GM and car still under warranty had it towed to the nearest GM. They diagnosed it and said it was the fuel injector module that went bad. It's 2021 with only 23800 miles. After a week, just got it back for a day and now the cooling fan has a loud noise, check engine light on, coolant stays on C even after driving it more than 10 mins, ac blows hot air, I get an alert with steering assist is reduced and to drive with care.....seems like something is wrong with the thermostat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548564October 6, 2023
SEAT BELTS
My grandson used the safety restraint in the middle second row seat. He pulled the belt out to put it on and it would not retract. I have taken it to the dealership to have it fixed but there is a fee of $515 to fix it. I do not feel I should have to pay the since it seems to be an ongoing problem with the Acadia model. I purchased a 2018 model before this one and the same thing happened with the middle safety restraint in the second row seat. I have contacted GM and they informed me there is nothing they can do to waive the fee of fixing this defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546941September 27, 2023
LANE DEPARTURE
The contact owns a 2021 GMC Acadia. The contact stated that the software update was performed under NHTSA Campaign Number: 22V709000 (Back Over Prevention). After the software was updated, the Lane Departure Assist system failed and was no longer alerting the driver when the vehicle was drifting into the other lane. The vehicle was taken back to the dealer who completed the software update however, the cause of the failure was undetermined. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 17,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546197September 23, 2023
ELECTRICAL SYSTEM
My 2021 Acadia digital dash goes out (completely black). I took it to the dealership on Friday August 25, as the issue was happening more frequently. I was told the software was not current. This was attributed to parking in a garage each night. Yesterday September 22 while driving, the dash again went out for a much longer timeframe (several miles). I called the dealership. Service was closing but was told by the receptionist that one of the sale people said to (1) park the car, (2) turn off the engine, (3) open the drivers door and leave open for 5 minutes to reset the system and everything should be fine. The black dash prevents the driver from seeing current MPH. I am uncertain if it also disengages adaptive cruise control and auto-braking. Is it acceptable for the digital dash to routinely go black while being operated? Is there a more sustainable resolution for the dash going out? Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544492September 14, 2023
STRUCTURE:BODY:TRUNK LID
The contact leased a 2021 GMC Acadia. The contact stated water had leaked into the trunk compartment on a rainy day. Additionally, the contact stated that he pressed the power release button to close the trunk; however, while the trunk lid was in the process of closing, the driver's side trunk lid spring fractured. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540522August 24, 2023
TIRES
Driving at 70mph on Interstate 69 near Charlotte Michigan at around 10 pm on Wednesday 8/23/2023. Passenger side front tire suddenly deflated. Limped the SUV into a store parking lot at interchange. Continental 235/65R18 106H tire was changed by road side service and spare installed. This morning , while examining tire and rim , found two long radial cracks approximately 50 to 75 mm in length on the outboard surface of the tire. The cracks are about 90 degrees apart. The vehicle has just under 34000 miles on the OEM installed tires. The reason I am contacting NHTSA is that the cracks do not look like road hazard/debris, rather a split in the sidewall. I have not taken the tire back to the dealer or a tire store. I did photo document the failure and cracks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538420August 14, 2023
ELECTRICAL SYSTEM
The IPC goes out while driving. GM is aware of this issue in several models they make starting in 2020. They failed to call a recall on the issue and when you take it in to be looked at there is a service bulletin out to have the dealership to do a software update on the IPC to resolve the issues that some customers may be experiencing. This issue costs 189.99 to diagnose the first hour then the dealership spends another 2.5 hours diagnosing the known issue to charge customers for a total of 3.5 hours in repair costs. GM does not assist in anyway with covering the cost of the repair to the vehicle that is a 2021 make and model. In all to make your car safe to drive again the repair costs 474.88 and there is no guarantee after the software is updated that the issue will not come back and then I will be left with taking it back in for troubleshooting to be charged another 474.88 as long as the price does go up for electrical diagnostics charges. It’s pretty convenient on GM and their dealerships to charge customers a to fix a safety concern that can happen again and charge 3.5 hours of labor charged even when there is a service bulletin out telling repair technicians to do the software update when a customer stated the IPC goes out while driving and comes back on. If there is a know. Issue then my issue should be been resolved with just having to pay for time it took the repair technician to do the software update. Not waste time tracing all wiring just to run up all labor rates first.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535170July 29, 2023
FUEL/PROPULSION SYSTEM
Car stalled on major roadway. Could not restart of shift to neutral. Car blocked traffic for 3 hours until tow. Faulty fuel control module was the cause. Car was almost hit numerous times by passing traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532590July 16, 2023
UNKNOWN OR OTHER, STRUCTURE:BODY
I opened my power lift gate to load groceries in the trunk. It opened without issue. As I loaded the groceries the lift gate came crashing down on my head. This happened in the festival foods parking lot around 5:05 pm today (7/16/23). Once I moved out from under it I saw the left arm was popped off. I popped it back in , there is a metal piece that was messed up. It came/ happened out of nowhere. I’ve never had an issue with it.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11522455May 17, 2023
ENGINE
I have a really loud buzz & rattle noise. I can feel vibration on the passenger floor board real bad. The loud noise usually around 2,000-2,500 rpms. I have 39,000 miles on my car. It has always made a noise at take off but we thought it was normal untill now it's extremely worst. I took it into the dealship they diagnosed as something broken inside the muffler / resonator / weld inside muffler. So I did my research on the internet and I see alot of people complaining about this same issue on there cars. There was even a BULLETIN NUMBER (PIT5863) Pulished on 11/2/2021 the correction review # (21-na-118) all my issues are identical to bulletin. My year,make,model and issues with my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519345April 27, 2023
SERVICE BRAKES
Breaks make loud noises when cold. OEM PADS and ROTORS. New with 8k of miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517264April 16, 2023
SERVICE BRAKES
Brakes will start Grinding on front wheels
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514619March 30, 2023
FUEL/PROPULSION SYSTEM
Was driving when the vehicle engine completely lost power. Very dangerous situation in heavy traffic. Had difficulty pulling to the side of the road and ended up blocking traffic. Vehicle needed to be towed and is less than 2 years old with less than 10k miles. Diagnosis is failure of fuel pump control module. I see there is an identical GMC Acadia incident already logged by someone else and the dealer said they have seen this multiple times. After 1 week at dealer, they are unable to secure part for repair and don't know when they will. A RECALL was issued for other GMC 2021 vehicles for this exact problem. GMC RECALL N212332040: POWER CONTROL MODULE MAY CAUSE FUEL PUMP FAILURE. However this recall does not include the Acadia. The Acadia needs to be recalled as well before people are killed and the replacement parts need to be made available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509088February 25, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Vehicle has previously been brought in to GMC dealership at least 2-3 times for the dash turning on and off while driving. Started happening around 5,000 miles here and there. First took it in just over 7,000 miles as it was happening more and more frequently. It was last in for the issue on 2/6/23. The dash turned completely off WHILE driving going approx 45-50 mph, is not turning back on, unable to see speed while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505626February 5, 2023
UNKNOWN OR OTHER
GM recall N222378380 Vehicle was taken to dealer for the recall for "Surround Vision". Dealer performed the recall yet the backup camera continues to work intermittently. Not having a reliable back up camera is a serious safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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