Genesis GV80 Complaints (2021)

57 consumer complaints on file.

#11655976April 22, 2025
EXTERIOR LIGHTING
The component that failed is the driver side headlamp and blinker. It collected condensation from a manufacturer defect that Genesis will not take accountability for. They over tightened the screws which caused hairline cracks in the assembly, which then causes condensation in the housing. The condensation cause the headlight and blinker to stop working altogether. This is a major safety issue and put me at risk of danger from cars not knowing where I am turning, or not being able to see me at all without a headlight. No, it doesn't need confirmed. It is not hard to tell when a headlight is out. There is literally no light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655243April 17, 2025
FUEL/PROPULSION SYSTEM
Subject: Safety Complaint – Fuel Door Malfunction on Genesis Vehicle Dear NHTSA, I am writing to formally file a safety-related complaint regarding a fuel door malfunction on my Genesis vehicle. This defect has left me unable to access the fuel tank, presenting a serious safety risk—particularly the possibility of being stranded without fuel, which poses a threat to both driver and passenger safety. I have been informed by both Genesis Customer Care and the Genesis dealership in Huntsville, Alabama that this issue is common and recurring across multiple Genesis models. It is not the result of wear and tear, and is unrelated to mileage. This is a design or mechanical flaw that directly compromises vehicle operability. Despite acknowledgment that this is a known defect, Genesis has refused to resolve the issue under warranty, even though it is clearly a safety-related failure. I have attempted to escalate the matter internally, but have encountered delay, avoidance, and a refusal to take accountability. If this defect were to leave me or my family stranded without access to fuel—especially in extreme weather or on a busy highway—it could result in severe consequences. I believe this issue merits formal investigation and potential recall consideration. I respectfully request that the NHTSA review this issue and consider initiating an investigation to determine whether a recall or safety bulletin is warranted. Thank you for your attention to this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652864April 4, 2025
UNKNOWN OR OTHER
I have genesis GV 80 3.5 AWD. They gave 3 year connected service feature then after we have to pay every year. I not took this service, I realize it not showing any maintenance or oil change notification. When I contacted genesis on 844-340-9741 then they even don't pull when last oil change done. They said you must pay for connected service then maintenance service will show. This is basic feature it must show without additional charge. When contacted them on toll free number they told me you have manual so calculate by your self every 7500 miles need to change oil. It's written in manual. Otherwise it will not show until you not pay money. Who going to check manual? This is basic feature "MAINTENANCE REQUIRED" even coming in my Toyota corolla.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635937January 14, 2025
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
The contact owns a 2021 Genesis GV80. The contact stated while attempting to refuel the vehicle, the fuel tank door switch failed to function as intended. The contact stated that the fuel tank door switch failed to unlock the fuel door. Additionally, the contact stated that the failure had occurred while on a road trip. The contact stated that he and his family were stranded for hours. The contact ripped the fuel tank door off and was able to refuel the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The vehicle was scheduled for an upcoming inspection. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635093January 9, 2025
LANE DEPARTURE: ASSIST
As I was exiting a driveway onto a 4 lane highway(2 lanes, divider, 2 lanes) I was attempting to enter into the nearest lane when my car completely pulled the wheel into the outer lane where an oncoming vehicle was and there was impact deploying airbags. I did not have the driving assist engaged. My vehicle was totaled and I had injuries requiring emergency care.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11632806December 28, 2024
FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving approx 15 MPH i drove through a S turn in a residential area at slow speed . Suddenly my vehicle lost power and I hit a parked car . The right front corner was damaged. The driver side airbags, deployed the passenger side air bags did not deploy automatic break did not work. The safety warning did not go off . The vehicle was taken to my yard where it was later taken to a body shop, I found out later this shop was not an approved Allstate shop which was a mistake with Repair was done poorly, and not completeld I don’t think it’s safe to drive. The air bags have not been replaced . There is a headlight still Not working since the accident There is no reason for me to crash that day. I was wide awake just woke up. The car just did not handle properly. Something went wrong and now I find out that this vehicle make model is being recalled for fuel pump failures, which is causing loss of power in accidents. That’s exactly what happened in my car. Genesis needs to take responsibility for this vehicle as it has with other similar vehicles. This Vehicles has not been inspected for this with the dealership. I’ve taken it to them. They say there’s nothing wrong.That would be Genesis of Las Vegas .
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11626839November 22, 2024
FUEL/PROPULSION SYSTEM, AIR BAGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving my Genesis GV 80 in January and in the Trac near my work and I came out of a s turn and the car seemed to over correct and lost power.. I hit a parked car and it was pushed onto 2 other cars .My front end was damaged and airbags deployed. My seatbelt jerked me and was damages . There have been recalls on this vehicle for fuel pump problem which causes crashes. There's been a recall in this vehicle for the seatbelt explodes. There's also a problem with the headlight doesn't work and it's full of water. The seals are bad in the headlight has not been recalled yet. I want Genesis to take responsibility for this accident and compensate me. I'm taking my car into the dealership today Las Vegas with Las Vegas Genesis to discuss this issue and have them take a look at this car. I don't feel comfortable with this car anymore. My insurance could be with Allstate and the car is still not fixed right . I mistakenly attached a photo of a VIN number for a different vehicle. Please omit photo 5832. That's my Volvo. There's nothing to do with this case. Sorry I didn't know how to remove it.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11614097September 11, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Battery begins discharge without warning while driving the vehicle. System begins complete shutdown without warning. Experiencing clunking and or jerking while driving no matter if speed acceleration/deceleration. Infotainment system goes out of function without notice - radio, sound, navigation, and safety cameras included. I feel unsafe during driving this vehicle as it does not give any warning when these issues occur. Once in traffic I had to slam on breaks after the truck just shot off after lightly pressing the gas to move forward. Whenever the vehicle is taken in for inspection, no issues are found. I reported the clunking before, the dealer claimed it was a faulty fuel pump. This is a brand-new vehicle and none of these issues should be happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603574July 20, 2024
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, POWER TRAIN
The car is not accelerating or needs hard acceleration to move. It is also losing power intermittently. The car can not accelerate to pass a vehicle. The transmission is behaving erraticly. Causing severe back pain accelerating the car in normal city driving. The RPMs exceed 4000 reaching a speed of 45 miles an hour making the car engine very noisy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588796May 14, 2024
EXTERIOR LIGHTING, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
There are cracks on the driver side headlamp due to design flaw. My light went completely off causing the front headlamp to turn off and disable certain things that are crucial forndriving. the dealer will not replace the headlamp saying it is external factors. Other have the same issue. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577476March 14, 2024
ELECTRICAL SYSTEM
Safety Issues: • Battery runs out of charge within one day without any rational reason (i.e., no lights, no alarm, no equipment in use) which put me at risk since the car would stop at any time without any warning. • Then, the Genesis Connected Services will sent alert messages every three (3) minutes for minor events (e.g., washer fluid low, window open, door unlocked…). Those same two problems were reproduced at HYUNDAI RICK CASE DAVIE FL – Official Agent even after two GENESIS FIELD SERVICE ENGINEERS changed the following parts (between May 203 and August 2023): i.JUNCTION BOX ASSY (Ref. 91950-T6032): The junction box assemble is the main fuse box on the driver’s side under the dash. ii.JUNCTION BLOCK-SUB (Ref. 91957-T6500): The junction box sub assembly is the fuse box location in the rear of the vehicle on the driver’s side. iii.AUDIO UNIT (Ref. 96560-T6600): The radio and navigation unit. iv.EXTERNAL AMP ASSY (Ref. 96370-T6700): The power amplifier for the audio unit. Timeline: On [XXX] [XXX] and [XXX] , my SUV (2021 GV80 3.5T Prestige, V6, AWD) was dropped at GENESIS official agent facility (RICK CASE DAVIE, FL) to be inspected and repaired based on the non-conformities described above. On [XXX], BBB AUTOLINE ARBITRATION rules for a REPLACEMENT that manufacturer (GMA) refused to execute. On [XXX], after arbitration, FLORIDA ATTORNEY GENERAL BOARD ordered to manufacturer (GMA) to provide a REPLACEMENT vehicle. The 40-day notice ended on [XXX]: The manufacturer still did comply with the order, and did not provide any replacement. FYI: Manufacturer did not appeal any of the arbitration decisions (BBB & FL STATE ATTORNEY GENERAL). My Lemon Car vehicle (subject of this claim) is still immobilized at the official agent (RICK CASE DAVIE, FL) since [XXX], totaling 310 days, without getting any loaner of replacement as clearly requested since [XXX] when I filled my initial claim with the MANUFACTURER (GMA). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577131March 13, 2024
FUEL/PROPULSION SYSTEM
On two occasions in the last month the car has suffered a loss of power with the accelerator unresponsive to input. After 5-10 seconds of this still actively occurring the car began to shake violently while I was trying to find a safe place to stop the car out of the traffic lanes. Within a minute or so things would go back to normal. The first time I was in a 35mph zone so the car was relatively controllable but unable to keep at speed. The second time was on the interstate at 70mph in heavy traffic. The car reacted much more dangerously at this speed. The loss of power was more severe and the violent bucking and shaking of the car was very severe. I thought parts would start falling off the car at any moment, it was that violent. With my emergency flashers on I was able to exit the interstate without accident or injury but there was a bit of luck involved. It could have just as easily gone very badly in the heavy traffic. There is an open recall on the Genesis GV80 for the fuel pump needing replaced for this exact type of occurrence. [XXX] ). While my VIN is not part of the formal recall I feel 100% certain that this is the same exact issue. Numerous others with GV80's have had and are still having the exact issue. The car was dropped at the dealer (Genesis Bedford OH) last week. They kept the car for a week but were unable to duplicate due to the randomness of the issue. They returned the car without fixing the issue. They never mentioned anything about the GV80 fuel pump issue. I have an open case ([XXX]) with Genesis but they are refusing to replace the fuel pump or rectify the issue in any way. As is noted in the recall of the fuel pump this issue does not cause any check engine lights to activate nor is Genesis storing any type of code from the issue. The recall clearly states that a car with this fuel pump issue should not be driven. Genesis is currently refusing to assist me in getting the car fixed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567858January 25, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS
While driving at low speeds (less than 50mph) the Forward Collision Warning randomly activates. Sometimes its just a warning and sometimes its a warning and forced braking. I was able to capture a video of this. Please see link below. The first occurrence was in November 2023 after I the I took it to the dealership to address Recall Number: [XXX] 2022MY GV70, 2021-22MY GV80, 2021-22MY G80 LOW-PRESSURE FUEL. [XXX] Thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Thanks, Anthony
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566479January 19, 2024
SERVICE BRAKES
The contact owns a 2021 Genesis GV80. The contact stated that while driving at an undisclosed speed, the service brakes independently engaged. The contact stated that the brakes independently engaged a total of four times while the contact was driving on a major highway. The contact’s son was a passenger in the vehicle. The contact stated that he was almost rear-ended several times. The vehicle was taken to the dealer four to five times previously regarding the proximity sensors. The contact stated that the proximity sensors had been illuminated several times in the past. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565337January 13, 2024
EXTERIOR LIGHTING, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Left LED Headlamps & intergral camera sensor assembly has failed due to moisture penetration behind the lenses. In addition to no left headlamps or left front turn signal, we have lost the emergency braking, forward collision warning, the lane departure warning and the lane keeping assistance features. Service advisor has advised on 01/08/24 that this is a common problem & parts are not readily available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556254November 21, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Genesis GV80. The contact received notification of NHTSA Campaign Number: 23V630000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted and determined that the next appointment the have is for mouths away. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue and confirmed that parts were not available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555930November 19, 2023
STRUCTURE:BODY
THE 2021 GENESIS GV80 REAR BUMPER COVER VIBRATES WHILE DRIVING AS IF IT WANTS TO BLOW OFF. THIS PART OF THE BUMPER INCLUDES THE TAG AREA AND THE LOWER BUMPER COVER. WHILE DRIVING, THE TAG ALSO VIBRATES. IT SEEMS TO APPEAR THAT THERE IS NOTHING SUPPORTING THIS BUMPER. THIS VEHICLE COSTS TOO MUCH FOR IT TO HAVE THIS TYPE OF DEFECT. SAFETY IS PUT AT RISK BECAUSE THE BUMPER COVER COULD POSSIBLY BLOW OFF WHILE DRIVING AT HIGHER SPEED. I HAVEN'T TAKEN IT TO THE DEALER YET BUT I WILL HAVE IT INSPECTED BY THE DEALER. THIS FIRST APPEARED TO BE NOTICED ON FRIDAY, NOV. 17, 2023 WHEN DRIVING HOME FROM OUT OF TOWN. MY HUSBAND TRAILED ME AND NOTICED THE VIBRATION OF THE BUMPER COVER. HE TOLD ME TO PULL OVER AND EXPLAINED TO ME WHAT WAS HAPPENING TO THE BUMPER COVER WHILE I WAS DRIVING. HE EXPLAINED THAT THE REAR BUMPER COVER AND TAG AREA WAS VIBRATING WHILE I WAS DRIVING IT. THERE WERE NO WARNING LAMPS OR MESSAGES WHILE DRIVING. THIS CAR IS EXPENSIVE AND SHOULD BE BETTER MADE THAN IT IS. I WILL CONTACT GENESIS CORPORATE AND SHARE THIS SAME INFO WITH THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555312November 15, 2023
VEHICLE SPEED CONTROL, ENGINE, FUEL/PROPULSION SYSTEM
Please see uploaded document for full description.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552628October 30, 2023
ELECTRICAL SYSTEM
Child window and door locks malfunction along with mirror controls and all window controls from driver door panel. Repeated random events have occurred
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544326September 13, 2023
FUEL/PROPULSION SYSTEM, ENGINE, UNKNOWN OR OTHER
I bought my 2021 GV80 used with 15,500 miles. After driving not even 100 miles, we experienced the vehicle stalling and having no power. Giving it gas, the RPM's would not rise and the engine then shut off. The engine light briefly turned on but did not stay on. After the car shut down and turned back on, we kept driving. We took the vehicle immediately to the dealer where they proceeded to tell us there is nothing wrong because the diagnostics came back fine. But now this exact same thing has happened on 7 different occasions after driving a little over 1,000 miles. This has happened on the freeway, on busy intersections and feel unsafe to drive. On one occasion, we were almost hit from behind because we stalled making a left at a buy intersection. I took it back to a Genesis dealer and one week in their service, we were told they can't duplicate it and we should pick it up. Again, I do not feel safe driving this vehicle. There are no recalls but many complaints about this same problem and no recourse to fix this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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