Forest River Shasta Complaints (2015)

46 consumer complaints on file.

#11142321October 24, 2018
WHEELS
I HAVE A TRAVEL TRAILER WITH 15' WHITE PAINTED STEEL SPOKE WHEELS, AFTER A YEAR ONE HAD A AIR LEAK WHERE THE RIM AND SPOKES ARE WELDED TOGETHER, ABOUT 6 MONTHS LATER ANOTHER WHEEL HAD THE SAME THING HAPPEN, I ENDED UP PUTTING INNERTUBES IN THEM. IN SEPT. OF THIS YEAR WHILE TRAVELING AT 65MPH ON HIGHWAY 80 IN IOWA, WE HAD A WHEEL/TIRE FAILURE SINCE WE NEVER FELT ANYTHING WHEN IT HAPPENED WE DIDN'T PULL OVER RIGHT AWAY, I THOUGHT THE NOISE I HEARD WAS A TRUCK PASSING US BUT AFTER IT PASSED THE NOISE WAS STILL THERE. WE PULLED OVER TO FIND THAT ONE TIRE AND RIM WAS MISSING ONLY THE SPOKES WERE LEFT STILL BOLTED TO THE HUB. THE TIRES WERE INFLATED TO 65 PSI COLD THAT MORNING, THE LUG NUTS WERE CHECKED FOR TIGHTNESS ALSO, WE HAD BEEN ON THE ROAD FOR AROUND 5 HOURS. WE NEVER HEARD ANY NOISE THAT I WOULD THINK WAS A TIRE GOING BAD, THE FLAP, FLAP, FLAP SOUND YOU HEAR WHEN A TRUCK GOES BY WITH A BAD TIRE. THERE WAS NOT ANY DAMAGE TO THE BOTTOM OF THE TRAILER OR MARKS THAT MAY HAVE BEN MADE BY A TIRE COMING APART, THE DAMAGE TO THE TRAILER WAS TO THE PLASTIC FENDER AND METAL IT WAS SCREWED TO. I THINK THAT MAYBE THERE WAS A PROBLEM WITH THE WHEEL MANUFACTURE, THAT THE WELDS WERE NOT AS GOOD AS THEY SHOULD HAVE BEEN. IT WAS SUGGESTED I CONTACT YOU IN CASE THIS PROBLEM IS BIGGER THAN JUST MY WHEELS. I HAVE PHOTOS OF THE AFTERMATH IF NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073560February 19, 2018
UNKNOWN OR OTHER
FRAME IS NOT STABLE. FLEXING OF FRAME ALLOWS FRONT OF TRAILER TO MOVE FORWARD. THE FRONT WALLS SEPARATING FROM FRAME. LAG BOLTS INSUFFICIENT TO HOLD TRAILER ON FRAME. WHILE BACKING ON AN INCLINE, THE TRAILER FLEXED AND MADE CONTACT WITH MY PICKUP TRUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048005November 22, 2017
STRUCTURE:BODY
THE FRAME WELDS WERE INADEQUATE AND HAVE BROKEN AWAY ON THE FRONT PART OF THE TRAILER NEAR THE TONGUE. THE CENTER CROSS MEMBER BETWEEN THE TONGUE IS DANGLING. IT IS A 2015 SHASTA 1961 RE-ISSUE 16 FOOT TRAILER. IT IS CLEARLY AN EXAMPLE OF SHODDY WORKMANSHIP, AND IS DEFINITELY A DANGEROUS SAFETY ISSUE. I AM NOT SURE WHEN THIS HAPPENED. I ONLY BECAME AWARE OF THE PROBLEM AFTER OTHER OWNERS OF THIS SAME MODEL TRAILER BROUGHT THE PROBLEM TO LIGHT. THIS IS NOT THE FIRST SAFETY ISSUE WITH THESE TRAILERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040209October 26, 2017
STRUCTURE:BODY, UNKNOWN OR OTHER
MOVEMENT OF FRAME AWAY FROM TRAILER BODY. MOVEMENT OF TRAILER TONGUE AWAY FROM BODY AND SEPARATION OF BENCHES IN FRONT OF TRAILER INTERIOR. LAG SCREWS SHEARED OFF IN FRONT OF TRAILER WHERE THEY GO HORIZONTALLY THROUGH FRONT BODY AND IN TO FRAME OF TRAILER. WELDS MISSING FROM FRONT FORK OF TRAILER. FORK WELDED ON ONE SIDE ONLY. HORIZONTAL MOVEMENT OF TRAILER TONGUE AND FORK FROM BODY WHEN ON JACK STANDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033416October 15, 2017
STRUCTURE:BODY, SUSPENSION, UNKNOWN OR OTHER
THE 19' FOOT TRAVEL TRAILER HAS SEPARATION OF THE INSIDE WALL AT FLOOR AND DINETTE BENCH FROM THE FRAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971644April 10, 2017
STRUCTURE:BODY, SUSPENSION
AFTER NUMEROUS PHONE CALLS AND EMAILS TO GET LAZY DAYS IN COLORADO TO COMPLETE REQUIRED AND AGREED UPON RECALL WORK DONE ON MY CAMPER, THEY CONTINUE TO FAIL TO DO SO. THEY USE STALL TACTICS TO DISCOURAGE ME FROM GETTING THE WORK DONE. MY CAMPER HAS BEEN SITTING ON THEIR LOT FOR 4 WEEKS NOW AND THEY STILL HAVE NOT ORDERED PARTS. THIS HAS BEEN GOING ON SINCE 2015 WHEN I BOUGHT THE CAMPER NEW FROM THEM. MY CAMPER WAS ON THEIR LOT FOR 5 MONTHS AT THAT TIME FOR RECALL WORK AND OTHER WORK. I DON?T NEED FREE STORAGE, I HAVE 5 ACRES AT MY HOUSE TO STORE IT ON. I HAVE CONTACTED THEM ON 12/14/16, 1/4/17, 1/7/17, 2/17/17, 2/15/17, 2/28/173/1/17, 4/3/17, 4/4/17, 4/6/17, 4/8/17. SOMETIMES I RECEIVE A RESPONSE SOMETIME I DO NOT. MY LAST REQUEST 4/6/17, WAS TO MEET PERSONALLY WITH MANAGERS TO GET AN UPDATE ON PARTS ORDERED AND WHEN I COULD EXPECT THE RECALL WORK ON MY CAMPER TO BE COMPLETED. I HAVE NOT RECEIVED A RESPONSE. I HAVE A MORE DETAILED LETTER, BUT IT GOES OVER YOUR CHARACTER COUNT LIMIT. RECALLS ARE FOR: 2015 FOREST RIVER SHASTA AIRFLYTE CAMPER TRAILER VIN #[XXX] RECALLS: NHTSA # 16V-218 NHTSA # 15V-552 NHTSA # 15V-553 NHTSA # 15V-369 FOREST RIVER TECHNICAL SERVICE BULLETIN- DOCUMENT CONTROL # 53-05112016-0191 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863927May 9, 2016
STRUCTURE:BODY, UNKNOWN OR OTHER
NHTSA RECALL NUMBER:15V553 I TOOK MY CAMPER IN FOR WINDOW RECALL WORK IT SAT FROM JAN TILL MID APRIL AND WAITED FOR THE WINDOWS TO COME IN TO BE REPLACED AND I WAS TOLD THEY ALL WERE REPLACED. THE CAMPER WAS PARKED AND I WHEN I OPENED THE WINDOWS TO LET SOME FRESH AIR IN THE CAMPER THE TOP WINDOW GLASS PULLED LOOSE FROM ITS ALUMINUM HINGE AND WAS DANGLING FROM THE MECHANISM THAT OPENS AND CLOSES THE WINDOW. I CONTACTED SHASTA WARRANTY DEPARTMENT ONCE THE WINDOW FELL OUT AND HE LOOKED UP MY CAMPERS REPAIR HISTORY AND THE ONLY WINDOWS THAT DIDN'T PASS INSPECTION AND HAD TO BE REPLACED WAS BACK WINDOW AND THE 2 UP FRONT. I WILL BE RETURNING FOR A WINDOW REPLACEMENT. SO IT LOOKS LIKE EVEN IF THE WINDOWS PASS THE INSPECTION THEY STILL CAN FALL OUT...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862395May 1, 2016
STRUCTURE:BODY
THIS TRAILER WAS MISSING SUPPORT/BRACING FOR THE FRONT END. THIS ISSUE HAS BEEN LINKED TO COLLAPSING OF THE FRONT END OF THE TRAILER. AFTER BEING "FIXED" THERE IS DAYLIGHT COMING THROUGH THE FRONT END OF THE TRAILER. THE TWO WALL PIECES ARE ALSO PULLING APART. I HAVE RECEIVED NO RESPONSE FROM EMAIL TO FOREST RIVER OR THE DEALER/REPAIR SHOP ASKING THEM TO ADDRESS THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862396May 1, 2016
STRUCTURE:BODY
TRAILER ENTRY DOOR BECOMES JAMMED AND IS NOT ABLE TO BE OPENED FROM THE INSIDE OF THE TRAILER. THIS HAPPENED ON SEVERAL OCCASIONS. THIS POSES A SERIOUS SAFETY RISK FOR ANYONE THAT MIGHT BE TRAPPED INSIDE THE TRAILER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854917April 11, 2016
STRUCTURE:BODY
THE FRONT END OF MY SHASTA IS SAGGING AND BUCKLING DUE TO BEING STRUCTURALLY COMPROMISED. IT HAS BEEN REPAIRED BY THE DEALER 3 TIMES. I WAS TOLD BY THE SERVICE DEPARTMENT THAT IT HAD BROKEN LAG BOLTS AND/OR DID NOT HAVE ENOUGH LAG BOLTS. THE FRONT PANEL IS LEANING ON AND TOUCHING THE PROPANE TANK. I AM CONCERNED ABOUT THE POSSIBILITY OF A LEAK OR EVEN WORSE IT BUCKLING CAUSING THE WORST CASE SCENARIO A FIRE OR EXPLOSION. I AM ALSO AWARE THAT I AM NOT THE ONLY OWNER THAT HAS THIS DEFECT AND CONCERN. I HAD A 550 MILE TRIP PLANNED FOR MAY 5 AND HAVE CANCELLED AND AM RENTING A CABIN BECAUSE I AM FEARFUL TO TOW IT THAT FAR. SAFETY IS MY NUMBER ONE CONCERN, AND I FEEL THAT THIS COMPROMISES THE SAFETY OF MYSELF, MY PASSENGERS, AND OTHER MOTORISTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785358October 22, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2015 FOREST RIVER SHASTA. WHILE PARKED, THE ESCAPE WINDOW OF THE CAMPER TRAILER SUDDENLY DETACHED. THE TRAILER WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ADHESIVE USED FAILED. THE CAMPER WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759735August 27, 2015
STRUCTURE:BODY, UNKNOWN OR OTHER, EQUIPMENT ADAPTIVE/MOBILITY
I WAS WASHING MY CAMPER AND I WAS CUT A FEW TIMES ON ROUGH METAL BURR WHERE THE METAL WAS CUT/BROKEN ON BUMPER, AND A PIECE OF METAL STICKING OUT OF MY WING OF MY CAMPER.. I WAS ABLE TO STOP THE BLEEDING AND DIDN'T GO TO THE DOCTOR...
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10758568August 22, 2015
WHEELS, SUSPENSION
I BOUGHT MY SHASTA AIRFLYTE 16 IT HAD 0 MILES AND CAMPING WORLD IS 40-45 MILES TO MY HOUSE. WE HAD TO PULL OVER 2-3 TIMES BECAUSE WE THOUGHT THE CAMPER WAS COMING UNCOUPLED BECAUSE OF THE BOUNCING OF THE CAMPER AND THE SHAKING OF THE VIBRATIONS OF THE STEERING WHEEL, BUT WHEN WE GOT OUT EVERYTHING WAS FINE WE SMELLED BREAKS AND THEY WERE FINE.. SO WE GOT HOME AND 5HRS AFTER IT BEING HOME MY CAMPER WAS LEAKING THAT CAUSED US TO LOOK OVER THE WHOLE CAMPER CLOSE AND I SEEN DAYLIGHT IN A VENT WHEN SITTING ON THE GAUCHO. I FOUND OUR WHEEL WELLS WHERE BUSTED LOOSE AND GAPED OPEN AND TIRE SKID MARKS IN THE WELLS AND ON THE BACK SIDE OF THE WELLS ON THE FRAME RUB MARKS FROM THE SIDE WALLS. I COULDN'T FIT MY HANDS BETWEEN THE WELL AND THE TREAD OF MY TIRES AND I COULDN'T GET A FINGER BEHIND THE TIRE AND THE FRAME AND MEASUREMENTS IS ABOUT 1/4" SIDEWALL TO CAMPER ON ONE SIDE AND THE OTHER I CAN GET A FINGER BACK THERE BUT IT'S A TIGHT FIT IT MEASURES ABOUT 3/4" SIDE WALL TO CAMPER .. MY CAMPER WENT BACK TO THE FACTORY TO BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758570August 22, 2015
UNKNOWN OR OTHER, STRUCTURE:BODY
WHEN I TOOK MY CAMPER BACK TO THE DEALERSHIP BECAUSE IT LEAKED THE DAY I BOUGHT IT, THE BACK WINDOW POPPED OPEN AND WAS FLAPPING ON THE WAY TO DEALERSHIP. IF IT WOULD HAVE BUSTED OR CAME LOOSE THAT COULD HAVE CAUSE A BAD ACCIDENT... RETURNED TO THE DEALERSHIP TO BE REPAIRED..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758575August 22, 2015
EQUIPMENT ADAPTIVE/MOBILITY, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
WHILE CAMPING IT BEGAN TO RAIN SO WE CLOSED ALL THE WINDOWS AND TURNED ON THE AC IT NEVER REALLY COOLED THE CABIN SO WE THOUGHT MAYBE NEEDED TIME SO THE NEXT MORNING WE HAD IT ON FULL BLAST AND LEFT TO GO SEE THE LITTLE WHITE HOUSE AND WHEN WE GOT BACK LATER THAT AFTERNOON MAYBE 4PM. WHEN THE DOOR WAS OPENED EXTREMELY HOT AIR HIT ME IN THE FACE AND I COULD HARDLY BREATHE IT WAS SO HOT IN THE TRAILER. GOOD THING I LEFT MY DOG AT HOME OR HE WOULD HAVE DIED IN THE TRAILER FROM A HEAT STROKE!!! THE WINDOW UNIT IS IN A CABINET WITH A VENT IN THE BACK BUT THE EXHAUST AIR IS NOT SEPARATED FROM THE INTAKE AIR AND IT RECYCLES ITS OWN HOT AIR! SO THE CABINET ON TOP OF THE AC WAS SO HOT IT MELTED THE BAG OF MARSHMALLOWS TURNED MY BANANAS BLACK, AND THE HANDLES ON ALL THE DRAWERS AND CABINET THAT WAS ON THE SAME ISLAND WITH THE AC WAS VERY HOT TO THE TOUCH! WE RETURNED THE CAMPER A 3RD TIME FOR REPAIRS THEY FOUND THAT SHASTA DID NOT WIRE THE EXHAUST FAN INTO THE ELECTRICAL SYSTEM!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758578August 22, 2015
EQUIPMENT ADAPTIVE/MOBILITY, UNKNOWN OR OTHER
AFTER THE DEALERSHIP WIRED THE EXHAUST FAN INTO THE ELECTRICAL SYSTEM MY A/C STILL ISN'T COOLING PROPERLY. WE HAD TO GO BUY 2 FANS TO PLACE IN THE CAMPER. AND THE CABINET WAS STILL HOT AND THE HANDLES HOT TO TOUCH ... WE SEEN OTHER FIXES DEALERSHIPS HAVE DONE AND WE OPENED THE CABINET AND ADDED INSULATION TO THE CABINET AND PLUG ALL THE HOLES IN THE AC CABINET THAT ALLOWS HOT EXHAUST AIR IN THE CABIN AND BUILD A DUCT TO FUNNEL OUT THE HOT EXHAUST AIR STRAIT TO THE LITTLE FAN AND TO THE VENT.. THE AC STILL DOESN'T COMPLETELY COOL THE CABIN BUT IT IS AT LEAST PUTTING OUT COOL AIR WE STILL HAVE TO USE FANS TO HELP MOVE THE COLD AIR AROUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758579August 22, 2015
EQUIPMENT ADAPTIVE/MOBILITY, UNKNOWN OR OTHER
WHEN WE PARKED THE CAMP GROUND AT THE SITE I WAS GOING TO TURN ON THE RADIO WHILE WE SET UP THE DINETTE WAS IN THE BED POSITION I CLIMBED UP TO TURN ON THE RADIO AND THE BED FELL DOWN LUCKILY I CAUGHT MYSELF FROM FALLING BACK AND DIDN'T GET HURT. THE FACTORY HAD PLACED EXTRA SUPPORT ON THE PASSENGER SIDE BUT NOT ON THE DRIVER'S SO IT WAS STILL ABLE TO FALL. WE HAVE RETURNED THE CAMPER TO DEALERSHIP THEY ARE SUPPOSED TO FIX IT...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758572August 22, 2015
STRUCTURE:BODY, UNKNOWN OR OTHER
THE DAY BEFORE WE WERE TO LEAVE AND GO CAMPING I WAS LOADING CAMPING STUFF INTO THE CAMPER AND THE DOOR BECAME STUCK AND WOULD NOT OPEN IT WAS VERY HOT THAT DAY LUCKILY I WASN'T TRAPPED IN THE TRAILER BECAUSE I WAS HOME ALONE AND MY CELL PHONE WAS IN THE HOUSE! I NOW TRY TO MAKE SURE THE PHONE IS ON ME IF I'M TO BE IN THE CAMPER INCASE THAT EVER HAPPENS WHILE I'M INSIDE. SO INSTEAD OF LEAVING TO THE CAMPGROUND ON TIME WE HAD TO GO 45 MILES IN THE WRONG DIRECTION FOR THEM TO OPEN THE DOOR SO WE COULD USE THIS CAMPER. WE ARRIVED 9:30 AM AND IT TOOK TILL 5:30PM FOR THEM TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758584August 22, 2015
UNKNOWN OR OTHER, WHEELS, SUSPENSION
MY TIRE INFO LABEL HAD 65PSI BUT ON THE TIRE IT HAD 35PSI STAMPED ON THE TIRE... WHEN IT WENT BACK TO THE FACTORY THEY PUT THE RIGHT STICKER ON THE CAMPER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758582August 22, 2015
UNKNOWN OR OTHER, STRUCTURE:BODY, EQUIPMENT ADAPTIVE/MOBILITY
WHEN MY DOOR GOT STUCK AND WOULD NOT OPEN THE SKIN OF THE DOOR ALSO CAME LOOSE AND I HAD TO STOP AND DUCT TAPE THE METAL TO THE DOOR SO IT WOULDN'T RIP OFF ALL THE WAY OFF OR FLOP AROUND WHILE IN TRANSIT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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