Ford Mustang Complaints (2015)

439 consumer complaints on file.

#11456682March 14, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The backup camera on my 2015 Mustang has been repaired twice and continues to fail to work. The wiring harness for the camera in the trunk lid, was repaired once under warranty and again at my expense. On both occasions it worked briefly and failed. It still does nor work. I see there are many complaints about this problem and there is currently a recall. I have not heard from Ford
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456460March 13, 2022
UNKNOWN OR OTHER
1. Trunk would not open. (We had to get this fixed so we got it fixed.) The wiring to the trunk was broken. Without a trunk that opens the convertible is pretty useless for anything but driving. Luckily we didn't have groceries inside when it stopped opening. I did call the FORD dealership (the 1st one) and was told to use the key to get it to open through the seats. The wiring was broken. Thank GOD no child had gotten in there! 2. 3rd Brake Light was not working. (We had to get this fixed so we got it fixed.) This is a hazard with a lower car. Other cars don't see you stopping without this feature. 3rd Brake light is also on that wiring harness and was fixed at the 2nd dealership. 3. Back-Up camera stopped working. (We wanted to get this fixed however, the cost was more than we had at the time.) It needs to be working. A person can see behind to back up. This is a safety issue for certain! We were told we would need to get another camera as it was also on the same wiring. This is a problem for backing up with a convertible that has a small window. If the top is down in good weather I can see, however,..there is more driving done with the top up. 4. We also have had a problem with our heated/cooled seats. We were they were not on the same wiring. But, could be fixed for $$$. This was started last spring/summer. (2021) We have written FORD MOTOR Co. and they said there weren't problems with any of these items and they wouldn't be fixing them. Yes, there is a problem with them and they should be fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451209February 9, 2022
FUEL SYSTEM, GASOLINE:STORAGE:AUXILLARY TANK
The contact owns a 2015 Ford Mustang. The contact stated that while driving at various speeds, a fuel odor would emit throughout her vehicle as the check engine warning light appeared on the instrument panel. The contact also stated that her vehicle would hesitate up the depression of the accelerator pedal. The contact initially took the vehicle to an independent mechanic who informed her that there was an issue with the fuel tank. The contact then took the vehicle to another independent mechanic who discovered a fuel leak coming from the fuel tank; however, the mechanic was unable to determine the source of the leak. Upon investigation, the contact discovered NHTSA Campaign Number: 15V339000 (Fuel System, Gasoline). The contact then called the dealer and the manufacturer and was informed that the vehicle was not included in the recall. The manufacturer referred her to NHTSA for assistance. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448716January 24, 2022
SERVICE BRAKES
There is a circular pin in the brake pedal that interacts with the brake switch sensor that basically disintegrated. Not having this part does not allow me to brake properly and caused me to get into an accident and would not allow my car to accelerate properly. Also, without this part the car will not turn off. The dealership told me that they had never seen this issue; however, I have found many incidents on the internet where this is a common problem in Ford vehicles. There were no warnings at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446357January 5, 2022
WHEELS
The aluminum top part of my wheel lug nuts rounded off and had to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444741December 22, 2021
BACK OVER PREVENTION: CAMERA SYSTEM
The rear backup camera will periodically fail and not show what is behind the vehicle while backing up. The backup camera monitor will receive a message that states contact the dealer for repair. This is similar to the same recall notice I received for my 2020 Ford Mustang GT, yet I have never received notification of a recall for the 2015 Ford Mustang GT. I reported this same issue to my Ford Dealer when I purchased my 2020 Ford Mustang GT. The lack of a back camera resulted in a collision in a parking lot while driving the 2015 Ford Mustang GT because the other driver was out of my line of sight while I was backing out of a parking space, resulting in a collision.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11442607December 3, 2021
UNKNOWN OR OTHER
This car has been in the shop and repaired almost every year since purchase for the same part/problem. The evaporator assembly has been completely replaced twice. The first time was 6 months after purchase and only 9000 miles on the car. The most recent time this part has went out, 11/23/2021, the cabin filled with smoke while I was driving. Smelled like a camp fire so I was concerned the car was on fire. I believe if I hadn’t pulled over, the car would’ve been engulfed in flames with me inside. This is a definite safety concern, and wonder why there has been no recall on this part. Especially if the car can actually catch fire. No check engine or warning lights appeared. Just a cabin full of smoke. Ford is now saying it’s the evaporator assembly, again, and it will cost $2600 to fix. I feel this should’ve been fixed the first time. This is an ongoing problem with this car from what I’ve read and believe Ford needs to do something about it. How many lives should it cost? Mine is worth more then $2600. Should be an easy fix for a multi billion dollar company!!!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11439329November 4, 2021
SERVICE BRAKES, UNKNOWN OR OTHER
As I was driving on the freeway, out of nowhere my car started losing gas power which almost caused me to get rear ended. Later on that night I almost lost full control of the car when it lost power since I started swerving. through out the night it continued to lose power and then the "hill side assistance" light came on notifying me that it was not available/functioning and my break lights would not turn off at all, even when the car was off and locked. I took it to the dealer and they could not find the problem. Then I took it the a mechanic which he was able to temporarily fix it but it was not a permanent fix. we had to create the part, as the ford company did not have it anywhere. If I would have been on the street I would have lost control and who knows if a pedestrian could have been walking, It could have ended tragic. this is something that needs to be review and fix by ford company. This is a severe safety issues, it seems not only my car is having the same issue but other ford mustangs as well. Since the dealer did not have that small piece, they attempted to sale me the entire part which was $500. not every one can afford the entire part, and for a small piece which should cost no more than $20 that can cause injuries should not be ignored.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436938October 15, 2021
SERVICE BRAKES
Brake switch pad on the break pedal failed and fell out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434387September 26, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Driving in town when the front passenger window began to continually drop about half inch and close again. When I got onto the highway the front passenger door unlatched and the 'door open' alert displayed. This happened several times during one driving trip. I stop and reclose the door and take off again. This has happened several times during different driving trips. In the meantime the window continues to go up and down. That tells me that the door in not latching properly. My VIN number does not appear to be included in the 20V331000 2015 ford mustang recall dated 2020-06-07 as I have not received a recall letter from ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433886September 21, 2021
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
Traveling on highway using cruise control at posted speed limit. Approached slowdown due to accident and applied brakes. Accelerated to limit (manually) after passing accident. I was in middle lane. Vehicle abruptly began to decelerate. Continuous pressure on gas pedal did not increase speed, so I put on hazards and moved to slow lane. No failures on dashboard and quick scan through gages did not identify an issue. Re-applied pressure to gas pedal wanting to get to next exit. Car sped up, but when approaching 50 mph, it decreased again. Found that pumping gas would allow me to maintain highway speed. Pulled into truck stop at exit and turned car off. Message on console "Hill start assist not available". Let vehicle rest 15 minutes, added gas. Quick web search seemed to point to problem with ABS sensor. Seemed to drive ok in parking lot and road leading to highway ramp. Decided to try to get closer to home. Problem occurs immediately after climbing to 50 mph. Cruise control won't work. By carefully monitoring speed and pumping gas into overdrive when needed, I was able to get home. Could not get appointment with dealership until late afternoon next day. Hill start assist message comes on again when stopping. After arriving home and parking in garage I went inside for about 30 minutes. Needed to unload items from car and went back to garage noticing that the strip of lights above trunk are still on. Got back in car, started it (got hill assist message), turned lights on/off and turned off car. Now my rear brake lights are also on. I had seen a post about this, so unhooked battery to prevent drain. Next morning, reattached battery and had same problem. After more internet investigation, Awesome humans who have also had this dangerous issue and provided a $5 fix instead of a $500+ dealership fix. https://www.mustang6g.com/forums/threads/brake-light-switch-near-pedal-failure.122100/pag SUDDEN UNEXPECTED THROTTLE CAUSING SLOWDOWN ON BUSY INTERSTATE IS LIFE THREATENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433217September 16, 2021
LATCHES/LOCKS/LINKAGES
The contact owns a 2015 Ford Mustang. The contact received notification of NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages). The contact stated while driving 80 MPH, the front driver’s and passenger’s side doors opened inadvertently. The contact slowed down the vehicle and was able to close the front driver’s side door. The driver then pulled over and closed the front passenger’s side door. The contact stated that the failure recurred several times. The vehicle was taken to the dealer for the recall repair however after the dealer inspected the latch date codes, the dealer informed the contact that the manufacturer did not approve the recall repair. The manufacturer was made aware of the failure but informed the contact that the latch date codes were deemed safe in their system and no further action was required. The failure mileage was approximately 45,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431844September 6, 2021
UNKNOWN OR OTHER
AC stopped working, evaporator coil was leaking, it is located under dash so repair requires excessive labor charge. cost was $2500 for a $100 part. Online there are many reports of this deflective part. My car was out of warranty so I had to bear the entire price. this is not fair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431114August 30, 2021
UNKNOWN OR OTHER
I was driving on Interstate-95 in Washington, DC going about 55 mph in heavy traffic. Without warning my car lost acceleration and the car almost immediately slowed to approximately 35 mph, despite my foot still being on the accelerator--pushing on the accelerator did nothing. Then after several seconds, the car sped up again, but when I reached around 40 mph, the car lost acceleration again for several seconds. It kept doing this over the course of my entire trip, which was about 5 miles. I had to pull in the shoulder lane driving with my hazards flashing. After I parked my car and turned it off, I noticed my brake lights were still on. I googled the issue, and the source of the problem is a faulty transluscent plastic/rubber brake switch stop pad (that is connected to the brake pedal and when the brake is released the brake switch stop pad pushes in the brakeswitch turning off the brake lights), which broke during my trip. I found the broken pieces on my floorboard (i took a photo of them and kept them). Because the car senses that the brakes are still being applied it cuts power to the accelerator. This was highly dangerous on the interstate and it broke with no warning. Fortunately, it didn't cause an accident. While reviewing the fix (Ford doesn't sell the replacement part; instead they want you to replace the entire brake pedal for about $500) on a Mustang Owner Forum, numerous people echoed the same problem with many having it occur while driving. The fix involves buying a $5-10 part from Dorman which is made for another vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430515August 25, 2021
SUSPENSION, POWER TRAIN
The Aluminum cast Crossmember that supports the transmission is cracked and split in several places .Shifting and or jumping in or out of gear .The dealer wanted $800.00 dollars to replace a $132. part That is hard to find in the marketplace ,because of others buying these faulty parts up ! No warning signs except hard to shift , cracked part was found by Benson ford in Easley S.C. The car has less than 70,000 miles on it . No warnings whatsoever !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428472August 10, 2021
SERVICE BRAKES
Cheap plastic disk between the brake pedal assembly and the plumber rod that should only control lights dried up and broke off. This issue has been reported many times and you have not handled it properly. Not only do the brake lights come on but the uphill traction control goes crazy and the vehicle begins to lose power without notice. This could result in an accident and death as the car could be on a highway and suddenly lose power. Ford doesn't offer a replacement part for this. Other car manufactures have a similar plastic part. Fords solution is to spend nearly $1000 for a > $10 item. This needs to be taken more seriously than some of your other recall items you report.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426779July 28, 2021
FUEL/PROPULSION SYSTEM
Fuel line. There is a sensor that comes on when you put fuel in the vehicle. I think it has to do with the vapor line from past Ford recalls on mustangs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426291July 24, 2021
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
Brake light switch pad broke , So the car thinks the brakes are on so it goes into "limp mode" and it starts turning off assist modes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426077July 23, 2021
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
The issue is the Brake Light switch stop pad on the brake pedal which is a rubber type of plug. At 70,000 miles the brake light switch stop pad cracked and fell into floor board (see pictures). When that happened, the RPMs dropped to idle speed and the car slowed down. After a few seconds, the car would pick up speed again only to repeat the event over and over again. I understand that when the brake light switch stop pad is missing and the plunger on the switch is fully out, the car thinks that you are applying the brakes. I was lucky, I was on a two lane road with no traffic, but I was headed to an inter-state with heavy traffic. Ford (nor does anyone else) does not sell just the rubber plug which fits on the brake pedal, but it will sell the complete brake pedal assembly. Not sure the reason that the brake pedal would require the hole that requires the rubber plug, but think that Ford should be responsible for the replacement or a better solution for the repair (Provide a replacement plug, not just the complete Brake pedal assembly. Thank you for you time in this matter. [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425958July 22, 2021
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
Brake pedal pad failed, causing car to suddenly brake even though brakes were not being applied. Ford Dealership recommended replacing brake light switch assembly. Brake lights stayed on even after the car was turned off. Had to disconnect the battery to prevent drain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Mustang