Ford Mustang Complaints (2015)

439 consumer complaints on file.

#11473432July 11, 2022
SERVICE BRAKES
The contact owns a 2015 Ford Mustang. The contact stated while attempting to drive the vehicle the brake pedal cushion was fractured. The contact stated that the brake light was illuminated. The vehicle was taken to the local dealer and diagnosed with brake pedal failure. The contact stated there was previous recall for the failure and the vehicle was repaired; however, the failure reoccurred. The manufacturer was notified of the failure. The approximate failure mileage was 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473271July 10, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Recall: 22S06 back up camera not available. Took my mustang in for the recall and service rewired back up camera harness/wires. Week later, came went out again and upon self inspection, the dealership's repair of the wiring broke and dealership is demanding I pay for diagnostics and repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471511June 29, 2022
ENGINE
What component or system failed or malfunctioned, and is it available for inspection upon request? Connecting rod in the engine. The car is available for inspection. How was your safety or the safety of others put at risk? I was traveling on a major highway at highway speeds when the engine failed. Luckily there was a wide shoulder on the section of highway I was traveling on. I could not make it to the nearest exit less than a mile away. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes a Ford Dealership Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning messages. I checked every gauge in my car when I began to lose power, and every gauge said it was within normal range. There were no earlier symptoms, and I have been told by the dealership that this is a mechanical defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471035June 26, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Rubber stopper on brake sensor dry rotted and broke off. This caused the car to think I was applying the brakes when I wasn’t. It would cut the throttle while trying to maintain speed and my brake lights were always on even though I wasn’t touching the brakes or in the car for that matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470486June 22, 2022
VISIBILITY/WIPER
The rear view camera is intermittently displaying a blank or distorted image.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470112June 20, 2022
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STRUCTURE:BODY:DOOR
The passenger and driver door open (ajar) occasionally at freeway speeds. It has happened 6-7 times since February.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468823June 11, 2022
STRUCTURE:BODY
While driving my 2015 Ford Mustang 70 mph, my passenger side door opened. I had to reach across to pull it closed and nearly lost control of my vehicle. If I had lost control of my vehicle, other motorists would have been harmed. This has happened multiple times since owning the vehicle. I took it to Ford to get it looked at & found out there were 3 safety recalls; 20S30, 15S16, & 16S30. These recalls were supposed to inspect and fix a defective door latch. If it isn’t fixed, there is potential for the door to unlatch while driving, increasing the risk of injury. This recall affected 2.15 million Ford vehicles. These include the 15 Ford Mustang, 2013-2015 Ford C Max, 2013-2015 FordEscape, 2012-2015 Ford Focus, 2015 Lincoln MKC, & 2014-2016 Ford Transit Connect I spoke with the Ford Service center in Clearwater, FL on June 9th, 2022. They inspected the door latch and stated that it needed to be changed. This defective latch should have been fixed in the previous recall. They only checked the part number. If it wasn’t a certain part number, they marked it as passing and potentially putting thousands or even millions of unsafe vehicles back on the road. My vehicle has a defective door latch and should have been replaced! Ford basically lied to the NHTSA and put millions of drivers at risk on the roads. I contacted Ford Customer Support and asked them to rectify this since it was missed they basically rushed me off the phone and told me to fix it on my own. I’m appalled that Ford would show such a lack of concern for millions of motorists. I sincerely hope the NHTSA can do something about this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466957June 1, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
2015 FORD MUSTANGL. CONSUMER WRITES IN REGARD TO BACKUP CAMERA SAFETY RECALL. THE CONSUMER STATED THE DEALER PERFORMED THE RECALL ACCORDING TO THE NOTICE. THE CONSUMER STATED THE DEALER ONLY REPLACED THE CAMERA, BUT REFUSED TO REPLACE THE CAMERA'S WIRING. THE CAMERA WAS INOPERABLE AFTER BEING REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466448May 27, 2022
LATCHES/LOCKS/LINKAGES, BACK OVER PREVENTION
The contact owns a 2015 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) and 20V331000 (Latches/Locks/Linkages) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact stated that the passenger’s side door ajar warning light was illuminated while the door was securely closed. Additionally, the back over protection camera occasionally went black; however, the camera regained proper function after a message appeared on the instrument cluster. The approximate failure mileage was 105,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466266May 26, 2022
STRUCTURE, UNKNOWN OR OTHER
The contact owns a 2015 Ford Mustang. The contact stated that after it rained, there was water on the rear passenger’s side floor of the vehicle. The vehicle was equipped with a convertible top. The vehicle was taken to the dealer however, the mechanic was unable to determine the cause of the failure. The contact cleaned and drained the water from the vehicle. The manufacturer was contacted and a case was opened. The contact stated that a year later the vehicle was at the dealer for recall repairs and she noticed that there was water inside the vehicle. The manufacturer was notified of the failure but offered no assistance. The manufacturer then transferred the call to the NHTSA. The approximate failure mileage was 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464479May 13, 2022
SERVICE BRAKES
The contact owns a 2015 Ford Mustang, The contact stated while the vehicle was parked in her driveway when the vehicle rolled forward and impacted her second vehicle. The contact stated no one was injured or sought medication. No police report was filed on the incident. The contact took the vehicle to a local dealer and was informed her VIN was associated with NHTSA Campaign Number: 22V011000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The vehicle was not repaired but was pending repairs. The manufacturer had not been informed of the failure. The failure mileage was approximately 116,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11464257May 11, 2022
VISIBILITY/WIPER, POWER TRAIN
The ac on my mustang has gone out 3 times causing my windshield to fog up and making it very hard to see through. From my understanding Ford already knows about this problem and the defective ac compressor and evap. I have been having problems with the ac since 20 thousand miles. I also have oil leaking onto my driver side floorboard from a bad master slave cylinder. This also started around 20 thousand miles and Ford did not want to warranty it even though the car was still under manufacture warranty. They said that it doesn’t fall under power tran warranty which does not make sense. This makes it unsafe to drive when your foot becomes slippery from oil. I also have rust all over my hood that Ford did not want to cover under their 5 year paint warranty. Very disappointed by Ford and the low quality product they knowingly put out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463948May 9, 2022
UNKNOWN OR OTHER
Evap Core has a small leak, which Ford is aware of being defective…. this causes a small leak of Freon/Refrigerant to enter the cabin thru the a/c vents in the vehicle while driving and can cause some dizziness and you can loose focus and can cause an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462784April 29, 2022
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Back in 2019 I took my car to Legacy Ford in McDonough Georgia to get the recall issue for my door fixed. Someone told my husband that it was fixed. I'm riding in my jobs parking lot and the door fly's open. The door will not close. When I called Legacy the guy was not concerned and told me that the recall issue was not fixed. He told me that I could bring my car in on Monday. I have to work and need the issue resolved. I will be contacting an attorney on this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462564April 28, 2022
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
My break light switch pad is broken and is causing the car to not maintain speed and sluggish acceleration. I have seen other drivers report the same failure with their cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460641April 13, 2022
BACK OVER PREVENTION
The contact owns a 2015 Ford Mustang. The contact stated that while reversing, the back over prevention camera was inoperable. The contact stated that the screen was completely black and showed nothing on the display. The contact stated that at the time of failure there was no warning light illuminated. The contact stated that he researched and repaired the camera himself. The contact stated that the dealer should replace the harness, as there was a recall however, the VIN was not included in NHTSA Campaign Number: 22V082000 (Back Over Prevention). The manufacturer was not notified of the failure. The failure mileage was 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460033April 7, 2022
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
The contact owns a 2015 Ford Mustang. The contact stated that while driving at an undisclosed speed, the front passenger's side seat belt and air bag warning lights were illuminated, while there was no passenger occupying the passenger seat. The vehicle was taken to the dealer where it was diagnosed with a faulty Occupant Classification Module (OCM) sensor. The dealer informed the contact that the Occupant Classification Module (OCM) sensor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The failure mileage was approximately 62,000. Contact Additional comments: The seat belt and air bag warning lights will turn on randomly and at all different speeds. There seems to be no correleation when the sensor decides to fail. Richmond Ford West said they had never seen this failure before. They advised that if their was a person in the passenger seat, the lights were illuminated (sensor not working) and the car was to get into a crash, the airbags would not go off. Current, I only drive the car alone. I talked to Ford Customer Service about this clear safety issue and concern, they said they would not offer any help in the repair and it would cost $2000 ($1600 for the part and $400) for the labor. This appears to be a very rare, but significant safety issue for the car for a part to randomly fail through no fault of the owner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458425March 26, 2022
FUEL/PROPULSION SYSTEM
Canister purge valve malfunction stuck in an open position. If this occurs, an excessive vacuum in the fuel system could cause deformation of the vehicle’s plastic fuel tank. Indicator light check engine with fluctuating or inaccurate fuel levels. This could lead to a stall while driving and/or an inability to restart the vehicle, which can increase the risk of a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457831March 22, 2022
WHEELS
Brought in for service. Ford found Swollen distorted lug bolts. Could not rotate tires. Potential safety issue. All need to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457291March 18, 2022
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING:BRAKE LIGHTS
While on vacation (my car was at home) a piece in my brakes broke and caused my break lights to be on constantly. When I tried starting my car the battery was dead. The break likes being on like they were ended up causing my battery to corrode by time I got home from the continuous energy drain. I was able to jumpstart my car but when I went to put my car in drive the vehicle would not accelerate over pretty much idling. When I got my car towed to the dealership (Gary Yeoman's) they told me the break bumper disintegrated and caused my break lights to be on and a vehicle acceleration override to be engaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Mustang