Ford Mustang Complaints (2007)

615 consumer complaints on file.

#11155675December 3, 2018
AIR BAGS
TAKATA RECALL FORD HAS BEEN SENDING ME RECALL NOTICES. URGENT, SCARY BUT FORD LIES AND STILL DOES NOT HAVE THE REPLACEMENTS. I AM BEING HARASSED BY WEEKLY NOTICES. I HAVE BEEN TO MANY DEALERSHIPS, NO PARTS. FORD IS DECEPTIVE ABOUT THESE REPAIRS. PLEASE MAKE THE COMPANY STOP SENDING ME PANIC MAIL UNTIL THEY SUPPLY THE PARTS. THIS IS CRIMINAL, AFTER 3 YEARS!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153789November 29, 2018
AIR BAGS
2007 FORD MUSTANG. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144968November 2, 2018
AIR BAGS
TAKATA RECALL BASED ON MY EXPERIENCE, FORD MOTOR COMPANY IS DISSOLVING ITSELF OF ANY RESPONSIBILITY AFTER SENDING A LETTER OUT THAT STATES PARTS ARE AVAILABLE. HOWEVER AFTER NOTIFYING DEALER OF LETTER FROM FORD OVER THREE WEEKS AGO AND HEARING NOTHING, CALL FORD WHOSE REPRESENTATIVE SAYS IT IS MY RESPONSIBILITY TO GET DEALER TO GET THE PART AND SCHEDULE THE REPAIR. SINCE CALLING THE DEALER OVER 3 WEEKS AGO WITH WHAT APPEARS TO BE NO ACTION WHAT AM I TO DO NEXT. IT IS EVIDENT THAT THE GOVERNMENT HAS LEAD FORD TO BELIEVE THEY HAVE DONE ALL THEY NEED TO DO WITH A LETTER "CAMPAIGN" SO WHERE DOES THAT LEAVE THE INDIVIDUAL THAT MAY BE INJURED WITH DEFECTIVE EQUIPMENT. WILL A LETTER CAMPAIGN PAY MEDICAL BILLS OR LOOK AFTER MY FAMILY DEATH. ANY SUGGESTIONS??????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144613November 1, 2018
AIR BAGS
TAKATA RECALL CALLED STARTING IN MAY 2018 LABELLE FORD IN LABELLE, FL TO ARRANGE THE RECALL REPAIR AND WAS CONTINUALLY PLACED AND LEFT ON HOLD OR HUNG UP AFTER NOTIFYING THEM IT WAS ABOUT THE RECALL. IN JUNE 2018 I CALLED SAM GALLOWAY FORD IN FT. MYERS, FL AND THEY TOOK MY INFORMATION AND SAID THEY WOULD CALL WHEN THEY HAD PARTS. AS OF NOVEMBER 1 2018 I HAVE NOT GOT A RESPONSE FROM THEM. I CONTINUALLY RECEIVE NOTIFICATIONS FROM FORD CLAIMING THAT PARTS ARE IN AND TO SCHEDULE THE REPAIRS, YET THE DEALER CLAIMS NO PARTS AVAILABLE YET. ENOUGH IS ENOUGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143854October 29, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT RECEIVED AN INTERIM REPAIR A YEAR AND 1/2 AGO. RIVERTOWN FORD (1680 WHITTLESEY ROAD, COLUMBUS, GEORGIA 31904, (706) 653-7420) WAS MADE AWARE OF THE RECALL IN 2016 AND STATED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT WAS PLACED ON A WAITLIST. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT TO NHTSA. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION DISCONNECTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143442October 27, 2018
AIR BAGS
TAKATA RECALL I AM A FORD MUSTANG OWNER OF A 2007 AND THERE IS A AIR BAG RECALL ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143020October 26, 2018
AIR BAGS
TL* THE CONTACT OWNED A 2007 FORD MUSTANG. WHILE DRIVING 30 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE BACK AND HEAD, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A TOW LOT AND DEEMED DESTROYED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 111,000. THE VIN WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11131296October 3, 2018
AIR BAGS
2007 FORD MUSTANG. CONSUMER WRITES IN REGARDS TO SAFETY RECALL NOTICE 17S01. *AS NO SAFETY RECALLS APPLICABLE TO THIS VEHICLE PER VIN LOOKUP TOOL. *EA *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133049October 3, 2018
AIR BAGS
I HAVE CALLED TWICE THE FORD SAMES DEALERSHIP IN BASTROP TX TO GET THIS REPAIR DONE. THE FIRST TIME I ACTUALLY WENT IN AS I WAS INFORMED TO DO SO. WAITED OVER AN HOUR TO BE INFORMED THAT THE PART WASN'T IN THE SHOP AND THEY WOULD CALL WHEN IT WAS. I HAVE NOW CALLED TO GET BOTH AIRBAGS REPAIRED AS EACH TIME I TAKE OFF I LOSE PAY. ARE YOU GOING TO PAY FOR MY TIME OFF OR A RENTAL CAR? I WAS INFORMED BY THE DEALERSHIP THAT THE PARTS WERE ON BACKORDER AND THAT THERE WAS NO ETA AND AS SOON AS THEY WERE AVAILABLE THEY WOULD CALL ME. I MADE THE CALL ON AUGUST 27, 2018 HERE IT IS OCTOBER 3 WITH STILL NO CALL BACK. HOW AM I SUPPOSED TO GET THE REPAIRS DONE WHEN THE REPAIR SHOP CAN'T GET THE PARTS IN AND CALL THEIR CUSTOMERS!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124258September 4, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD MUSTANG. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BURDICK FORD (3004 NEW YORK 49, CENTRAL SQUARE, NY 13036, (315) 668-7102) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE UNTIL OCTOBER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 112,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123921September 1, 2018
AIR BAGS
I HAVE BEEN TRYING TO GET THIS FIXED SINCE 4/2018 ALL STAR FORD IN PRAIRIEVILLE LA REPEATEDLY TELLS ME IT WILL TAKE 60 TO 90 DAYS FOR PARTS TO ARRIVE. I HAVE GONE ALL THIS TIME WITHOUT THE USE OF THE CAR.ANY SUGGESTIONS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122086August 24, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD MUSTANG. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER (HUNTINGTON FORD, 333 W. JERICO TURNPIKE, HUNTINGTON, NY), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121922August 23, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE DEALER (KOEPPEL FORD, 57-15 NORTHERN BLVD, WOODSIDE, NY 11377, 888-405-1138) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119654August 13, 2018
POWER TRAIN
AFTER FEWER THAN 25,000 MILES MY CLUTCH BEGAN SLIPPING SEVERLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118354August 7, 2018
AIR BAGS
THE PASSENGER SIDE AIRBAG DEPLOYED WHILE I WAS DRIVING THE VEHICLE. THE VEHICLE WAS NOT INVOLVED IN AN ACCIDENT NOR DID IT CONTACT ANY OBJECT, VEHICLE OR OTHERWISE. I WAS SIMPLY DRIVING THE VEHICLE AT THE POSTED SPEED, UNDER DRY CONDITIONS, ON A STRAIGHT ASPHALT 2 LANE PUBLIC ROAD WHEN THE PASSENGER AIRBAG DEPLOYED. I CONTACTED MY LOCAL FORD DEALER AND EXPLAINED WHAT HAPPENED. THE FORD DEALER INSTRUCTED ME TO BRING THE VEHICLE TO THE DEALER WHERE THEY WOULD SERVICE IT BY REPLACING THE AIRBAG AND DEFECTIVE INFLATOR, WHEREBY THE INFLATOR IS UNDER A RECALL. AFTER DROPPING OFF MY VEHICLE I WAS CONTACTED BY THE DEALER TO TELL ME FORD MOTOR COMPANY WOULD NOT REPAIR OR REPLACE THE AIRBAG MODULE; AND IT WAS MY (THE CONSUMER) RESPONSIBILITY TO REPLACE THE AIRBAG MODULE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113421July 24, 2018
AIR BAGS, SUSPENSION, WHEELS
I AM REPORTING SHIMMY IN FRONT DUE TO STRUTS. I RESEARCHED AND NOTICED THE STRUTS ARE BEING RECALLED AND REPLACED FOR THIS MODEL OF FORD MUSTANG. I WOULD LIKE TO HAVE THESE FRONT STRUTS REPLACED UNDER THE NHTSA RECAL, ALONG WITH A PASSENGER REAR TIRE MONITOR. I CAN NOT GET THE TIRE MONITOR LIGHT TO GO OFF. MY CELL NUMBER IS (XXXXX). ALSO THE PASSENGER AIR BAG IS NOT OPERATIVE PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113449July 24, 2018
AIR BAGS
"TAKATA RECALL" - I HAVE BEEN WAITING FOR MORE THAN 10 MONTHS FOR MY LOCAL DEALER, COURTESY FORD, POCATELLO, IDAHO TO GET IN THE PARTS FROM FORD MOTOR COMPANY. I HAVE PERSONALLY CALLED FORD MOTOR COMPANY IN DEARBORN, MI FOR THEM TO TELL ME THERE IS NOTHING THEY CAN DO, "PLEASE CALL YOUR LOCAL FORD DEALER AND SCHEDULE AND APPOINTMENT TO HAVE THE RECALL SERVICE PERFORMED". PLEASE HELP ME GET THIS SAFETY ISSUE RESOLVED! THANK YOU, *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112938July 22, 2018
AIR BAGS
SINCE FEBRUARY 2017, I HAVE WRITTEN REGULARLY VIA EMAIL WITH THE SERVICE MANAGER OF PACIFICO FORD OF PHILADELPHIA PA ABOUT HAVING NHTSA RECALL 16V384 (PASSENGER AIRBAG) APPLIED TO MY VEHICLE, A 2007 MUSTANG SHELBY GT. OVER A PERIOD OF 17 MONTHS, I HAVE NOTICED RESPONSES THAT INDICATE THE DEALER IS EITHER OVERWHELMED WITH THESE INQUIRIES, IS HAVING TROUBLE GETTING PARTS TO SATISFY THE GOVERNMENT'S RECALL, OR IS OTHERWISE UNWILLING OR UNABLE TO PERFORM THEM. IT HAS BEEN 17 MONTHS SINCE I HAVE ASKED THE DEALER ABOUT APPLYING THIS RECALL. IT HAS BEEN 25 MONTHS SINCE RECALL 16V384 WAS ISSUED BY THE GOVERNMENT. FORD MOTOR COMPANY HAS SENT ME A LETTER INDICATING THAT I MUST AVOID PLACING PASSENGERS IN THE FRONT PASSENGER SEAT. I NEED NHTSA'S HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105350July 3, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V384000 (AIR BAGS) AND 15V319000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER (HAWK FORD OF OAK LAWN, 6100 W 95TH ST, OAK LAWN, IL 650453, (888)-437-7057) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDIES. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104981July 1, 2018
AIR BAGS
TAKATA RECALL. SINCE FIRST RECALL 3 YEARS AGO, I HAVE TAKEN THE NOTICE TO GLAVEN FORD IN CLAY CENTER, KANSAS NOW 4 TIMES WITH NUMEROUS FOLLOW-UPS. THEY HAVE NEVER RESPONDED TO ANY INQUIRIES AND WHEN I CONTACTED THEY SAID THEY WOULD ORDER IT. NEVER CONTACTED AGAIN. THEY DO NOT EVEN SEEM CONCERNED. I DO NOT EXPECT TO HEAR FROM THEM AGAIN. NHTSA HOTLINE NOT HELPFUL, AND FORD MOTOR COMPANY AND FTC COMPLAINT LINES ALWAYS ON HOLD. PLEASE EXPLAIN LIABILITY IF AN ACCIDENT HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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