Ford Mustang Complaints (2012)

469 consumer complaints on file.

#10598487June 16, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 70 MPH THE VEHICLE SUDDENLY LOST POWER. AFTER TURNING THE VEHICLE OFF AND RESTARTING IT THE VEHICLE FUNCTIONED NORMALLY. THE CONTACT INDICATED THAT THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE THROTTLE BODY ASSEMBLY WAS DEFECTIVE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000. UPDATED 09/02/14*LJ UPDATED 09/8/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597619June 11, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. WHILE DRIVING APPROXIMATELY 60 MPH, THE SPEED DECELERATED TO 10 MPH AND THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO BE RESTARTED AND OPERATED NORMALLY. THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A MECHANIC WHO STATED THAT THE THROTTLE BODY ASSEMBLY WAS DEFECTIVE. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594413May 27, 2014
POWER TRAIN, UNKNOWN OR OTHER, SEATS
THE CLUTCH WILL NOT RELEASE AT HIGH RPMS. THE SPEEDOMETER READS INCORRECTLY. THE DRIVERS SEAT IS LOOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593205May 21, 2014
STRUCTURE:BODY
AFTER WASHING MY CAR, I NOTICED THAT THE PAINT AROUND THE FRONT OF THE HOOD WAS BUBBLING. I TOOK IT TO MY DEALER AND THEY SAID THAT THE HOOD IS ALUMINUM AND THE PAINT HAS BEEN KNOWN TO BUBBLE AND WILL EVENTUALLY START TO FLAKE OFF. FORD HAS NOT DONE ANYTHING ABOUT IT. THE ONLY WAY TO FIX IT WOULD BE TO REPLACE THE HOOD. THIS IS HAPPENING ALL ALONG THE FRONT EDGE OF THE HOOD AT THIS TIME. MY CAR HAS 44,000 MILES ON IT, IS NOT DRIVEN IN THE WINTER AND GARAGED ALMOST EVERY NIGHT. IT REMINDS ME OF THE 1989 MUSTANG I HAD THAT FORD ENDED UP HAVING TO REPAINT BECAUSE OF THE BAD PRIMER. PLEASE MAKE FORD OFFER A RECALL ON THIS. AFTER CHECKING THEIR WARRANTY GUIDE, IT STATES THAT "YOUR VEHICLE?S BODY SHEET METAL PANELS ARE COVERED FOR AN EXTENDED CORROSION COVERAGE PERIOD, WHICH LASTS FOR FIVE YEARS, REGARDLESS OF MILES DRIVEN. THE EXTENDED WARRANTY COVERAGE ONLY APPLIES IF A BODY SHEET METAL PANEL BECOMES PERFORATED DUE TO CORROSION DURING NORMAL USE DUE TO A MANUFACTURING DEFECT IN FACTORY-SUPPLIED MATERIALS OR FACTORY WORKMANSHIP." MY DEALER SAID THEIR HAS TO BE A HOLE IN THE HOOD IN ORDER FOR FORD TO DO ANYTHING ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593208May 21, 2014
STRUCTURE:BODY
AFTER WASHING MY CAR, I NOTICED THAT THE PAINT AROUND THE FRONT OF THE HOOD WAS BUBBLING. I TOOK IT TO MY DEALER AND THEY SAID THAT THE HOOD IS ALUMINUM AND THE PAINT HAS BEEN KNOWN TO BUBBLE AND WILL EVENTUALLY START TO FLAKE OFF. FORD HAS NOT DONE ANYTHING ABOUT IT. THE ONLY WAY TO FIX IT WOULD BE TO REPLACE THE HOOD. THIS IS HAPPENING ALL ALONG THE FRONT EDGE OF THE HOOD AT THIS TIME. MY CAR HAS 44,000 MILES ON IT, IS NOT DRIVEN IN THE WINTER AND GARAGED ALMOST EVERY NIGHT. IT REMINDS ME OF THE 1989 MUSTANG I HAD THAT FORD ENDED UP HAVING TO REPAINT BECAUSE OF THE BAD PRIMER. PLEASE MAKE FORD OFFER A RECALL ON THIS. AFTER CHECKING THEIR WARRANTY GUIDE, IT STATES THAT "YOUR VEHICLE?S BODY SHEET METAL PANELS ARE COVERED FOR AN EXTENDED CORROSION COVERAGE PERIOD, WHICH LASTS FOR FIVE YEARS, REGARDLESS OF MILES DRIVEN. THE EXTENDED WARRANTY COVERAGE ONLY APPLIES IF A BODY SHEET METAL PANEL BECOMES PERFORATED DUE TO CORROSION DURING NORMAL USE DUE TO A MANUFACTURING DEFECT IN FACTORY-SUPPLIED MATERIALS OR FACTORY WORKMANSHIP." MY DEALER SAID THEIR HAS TO BE A HOLE IN THE HOOD IN ORDER FOR FORD TO DO ANYTHING ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593204May 21, 2014
STRUCTURE:BODY
AFTER WASHING MY CAR, I NOTICED THAT THE PAINT AROUND THE FRONT OF THE HOOD WAS BUBBLING. I TOOK IT TO MY DEALER AND THEY SAID THAT THE HOOD IS ALUMINUM AND THE PAINT HAS BEEN KNOWN TO BUBBLE AND WILL EVENTUALLY START TO FLAKE OFF. FORD HAS NOT DONE ANYTHING ABOUT IT. THE ONLY WAY TO FIX IT WOULD BE TO REPLACE THE HOOD. THIS IS HAPPENING ALL ALONG THE FRONT EDGE OF THE HOOD AT THIS TIME. MY CAR HAS 44,000 MILES ON IT, IS NOT DRIVEN IN THE WINTER AND GARAGED ALMOST EVERY NIGHT. IT REMINDS ME OF THE 1989 MUSTANG I HAD THAT FORD ENDED UP HAVING TO REPAINT BECAUSE OF THE BAD PRIMER. PLEASE MAKE FORD OFFER A RECALL ON THIS. AFTER CHECKING THEIR WARRANTY GUIDE, IT STATES THAT "YOUR VEHICLE?S BODY SHEET METAL PANELS ARE COVERED FOR AN EXTENDED CORROSION COVERAGE PERIOD, WHICH LASTS FOR FIVE YEARS, REGARDLESS OF MILES DRIVEN. THE EXTENDED WARRANTY COVERAGE ONLY APPLIES IF A BODY SHEET METAL PANEL BECOMES PERFORATED DUE TO CORROSION DURING NORMAL USE DUE TO A MANUFACTURING DEFECT IN FACTORY-SUPPLIED MATERIALS OR FACTORY WORKMANSHIP." MY DEALER SAID THEIR HAS TO BE A HOLE IN THE HOOD IN ORDER FOR FORD TO DO ANYTHING ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588356May 14, 2014
FUEL SYSTEM, GASOLINE
FUEL SYSTEM PROBLEM: EVAPORATIVE EMISSIONS SYSTEM RELATED FAILURE, FUEL FILL NECK FAILURE (POSSIBLY AT CONNECTION TO FUEL TANK) AND UNKNOWN OTHER LEAK. DEALER CLAIMS NOT COVERED BY CALIFORNIA OR FEDERAL EMISSIONS REQUIRED WARRANTY. DEALER REPORTS SEEING FUEL FILLER NECK PROBLEMS ON MUSTANG AND OTHER FORD VEHICLES. (POSSIBLE CONCERN FOR FUEL OR VAPOR LEAKAGE, SAFETY RELATED CONCERN) MUSTANG USES "NASCAR" STYLE FUEL DOOR THAT IS CLEARLY SUSPECT, DOESN'T STAY SEALED TIGHT, OPENS UNEXPECTEDLY AND ALLOWS RAW FUEL EMISSIONS INTO ATMOSPHERE. PRIOR SOFTWARE PATCH APPLIED TO ECM DUE TO NASCAR STYLE FUEL DOOR AT 2,900 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588116May 13, 2014
VEHICLE SPEED CONTROL
DURING ACCELERATION TO PULL INTO TRAFFIC ON A HWY WITH VEHICLES APPROACHING AT 80 MPH MY GAS THROTTLE STUCK AFTER I REACHED THE SPEED OF 60 MPH. THE PEDAL PULLED AWAY FROM MY FOOT ACCELERATING RAPIDLY. I TRIED TO TAP PEDAL TO RELEASE IT BUT IT JUST STUCK. I QUICKLY HIT THE BRAKE AND IT FINALLY RELEASED. I HAD BEEN TRAVELING WITH THE CRUISE ON PRIOR BUT THIS OCCURRENCE, BUT I HAD BEEN STOPPED FOR 5 MINUTES. I PLAN TO INFORM MY FORD LOT NEXT WEEK WHEN I GET THE OIL CHANGED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583432April 18, 2014
POWER TRAIN
I BROUGHT MY 2012 MUSTANG GT WITH A MANUAL TRANSMISSION IN TO BE SERVICED BECAUSE OF AN AWFUL NOISE OCCURRING WHILE SHIFTING IN AND OUT OF 5TH GEAR. THE SERVICE DEPARTMENT NOW SAYS I NEED A NEW TRANSMISSION AT 38,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566528February 28, 2014
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT STATED THAT THE FRONT PARKING LIGHT LENSES AND BECAME SHATTERED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT BOTH LENSES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 25,000. UPDATED 04/22/14*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568403February 27, 2014
POWER TRAIN
CAR WILL NOT SHIFT INTO GEARS. THE VEHICLE WILL NOT ALLOW ME TO ENTER THE GEAR I DESIRE, CAUSING THE CAR TO SUDDENLY LOOSE MOMENTUM LEAVING ME IN A VERY DANGEROUS SITUATION IN TRAFFIC. THIS HAS HAPPENED TO ME NUMEROUS TIMES CROSSING INTERSECTIONS AND ENTERING THE HIGHWAY ALMOST CAUSING AN ACCIDENT. THE CAR HAS A MANUAL TRANSMISSION. I HAVE HAD ONGOING ISSUES WITH THIS VEHICLE SINCE I PURCHASED IT, AND I CANNOT DRIVE THE CAR WITH THE CONFIDENCE THAT IT IS SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566399February 27, 2014
ELECTRICAL SYSTEM, SEATS
ON 02-25-2014 AT APPROXIMATELY 0800 MY WIFE ([XXX]) WAS DRIVING OUR 2012 FORD MUSTANG GT, SHE TURNED ON THE HEATED SEATS AND WAS TRAVELING NORTH BOUND ON GA HWY 49 WHEN THE SEAT WARMER MALFUNCTIONED OVERHEATING AND BURNING A HOLE THROUGH THE LEATHER SEAT BACK, CAUSING A FIRST DEGREE BURN TO THE BOTTOM LEFT FLANK OF HER BACK. ON 02-27-2014 WE TOOK OUR 2012 FORD MUSTANG GT TO RIVERSIDE FORD/LINCOLN IN MACON, GA WE ADVISED THEM OF THE INCIDENT, THEY CHARGED US $95.00 TO INSPECT THE ELECTRICAL SYSTEM AND DETERMINE WHAT CAUSED THE SEAT WARMER TO MALFUNCTION AND BURN A HOLE THROUGH THE SEAT BACK AND CAUSE A FIRST DEGREE BURN TO MY WIFE'S BACK. RIVERSIDE FORD STATED THE CIRCUIT FOR THE SEAT MALFUNCTIONED/FAILED CAUSING THE SEAT WARMER TO OVERHEAT AND BURN A HOLE THROUGH THE DRIVER'S SIDE SEAT BACK. RIVERSIDE FORD STATED OUR MUSTANG WAS OUT OF WARRANTY AND WE WOULD BE RESPONSIBLE FOR REPAIRING/REPLACE THE DRIVER'S SIDE SEAT OF OUR MUSTANG AT A COST TO US OF $1,142.36 (PARTS $715.76, LABOR $350.00, MISC. $26.50, AND TAX $50.10). I CALLED THE FORD CUSTOMER RELATIONSHIP CENTER (1-800-392-3673) SPOKE WITH A REPRESENTATIVE AND OPENED A CASE (CASE #: [XXX]) THEY STATED THERE WERE NO RECALLS CONCERNING THE SEAT WARMERS IN THE FORD MUSTANG'S AND THERE WAS NOTHING THEY COULD DO FOR US CONCERNING REPLACING/REPAIRING THE DRIVERS SEAT IN OUR VEHICLE BUT THEY WOULD BE LOOKING INTO THE PROBLEM. THEY DID ADVISE US TO SAVE OUR SEAT WHEN WE PAY TO HAVE IT REPLACED IN CASE THERE IS A RECALL AT A LATER DATE. I AM GLAD MY WIFE WAS NOT MORE SERIOUSLY HURT THAN SHE WAS AND THAT SHE TURNED THE SEAT WARMER OFF BEFORE THE VEHICLE COULD HAVE CAUGHT ON FIRE WHILE SHE WAS DRIVING ON THE HIGHWAY AND POSSIBLE CAUSING AN ACCIDENT OR HARMING OTHER MOTORIST AROUND HER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10563371February 7, 2014
VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
I TURNED RIGHT AT TRAFFIC SIGNAL INTO A MERGE LANE AND ACCELERATED TO APPROXIMATELY 45 MPH AND MERGED LEFT. AT THIS POINT THE CAR STARTED JERKING AND MAKING A LOUD NOISE. I PLACED MY FOOT ON THE BRAKE PETAL AND COULD FEEL THE BRAKES BEING ACTIVATED, THE CAR LOST POWER AND CONTINUED THE JERKING FOR APPROXIMATELY 200 YARD. OTHER CARS BEHIND ME BEGAN BLOWING THEIR HORNS. I DO BELIEVE SOME OF THE DASH LIGHT CAME ON BUT AT THE TIME I WAS CONCERNED ABOUT STAYING ON THE ROAD AND WAS NOT LOOKING TOO CLOSELY AT THE DASH. THE SECOND INCIDENCE WAS ON JAN. 16, 2014. ALL THIS WAS REPORTED TO THE FORD DEALER. THEY WERE UNABLE TO DUPLICATE THE INCIDENT AND OFFERED NO HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561803January 28, 2014
STRUCTURE
NOTICED WHILE WASHING MY CAR THAT THE PAINT ON MY 2012 MUSTANG WAS BLISTERED ON THE HOOD . SEARCHED THE INTERNET TO SEE IF THERE WAS A RECALL OR OTHER PEOPLE THAT EXPERIENCED THE SAME THING AND TO MY DISMAY FOUND THAT THERE IS AN ISSUE WITH PAINT BLISTERING AND ALUMINUM CORROSION ON THE MUSTANGS. I HAVE 45,000 MILES ON MY CAR AND HAVE SURPASSED THE BUMPER TO BUMPER WARRANTY. I TALKED TO A LOCAL DEALER AND ASKED IF THIS IS CONSIDERED UNDER THE CORROSION WARRANTY AND HE SAID THE CAR HAS TO BE EATEN CLEAR THROUGH BEFORE THEY CONSIDER UNDER THAT PART OF THE WARRANTY. UNDERSTAND THAT THERE WAS A TECHNICAL SERVICE BULLETIN THAT FORD SENT TO THEIR DEALERS DETAILING THE ALUMINUM CORROSION & PAINT BLISTERING PROBLEM AND HOW TO SERVICE IT. FORD NEEDS TO STEP UP TO THE PLATE AND TAKE CARE OF THEIR CUSTOMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558921January 7, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH WHEN SUDDENLY, A LOUD BANGING NOISE WAS HEARD FROM THE FRONT END OF THE VEHICLE. THE CONTACT STATED THAT THE FRONT BRAKES WERE ERRONEOUSLY BEING APPLIED, CAUSING THE VEHICLE TO DECELERATE. THE CONTACT TURNED THE ENGINE OFF AND ONCE RESTARTED, THE VEHICLE OPERATED NORMALLY. THE FAILURE WAS RECURRING. THE VEHICLE WAS UNABLE TO BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 50.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558025December 31, 2013
FUEL SYSTEM, GASOLINE, SERVICE BRAKES, STEERING
WE WERE DRIVING ON THE FREEWAY AND THE CAR STARTED ACTING LIKE IT WAS RUNNING OUT OFF GAS. THE STEERING WHEEL JERKED AND THE BRAKES LOCKED UP. WE NOW KNOW THE PROBLEM OCCURS ONLY WHEN SOMEONE SITS IN THE BACK SEAT BEHIND THE DRIVER. WE HAVE DUPLICATED THE PROBLEM NUMEROUS TIMES. SITTING IT THE BACK SEAT CAUSES SOMETHING TO SHORT OUT AND THE CAR DIES. THIS WAS VERY DANGEROUS IN REAL DRIVING CONDITIONS AND WE ARE LUCKY NO ONE WAS HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557367December 26, 2013
POWER TRAIN
THE MANUAL TRANSMISSION WILL GRIND WHEN SHIFTING BETWEEN FIRST IN SECOND GEAR UNTIL THE CAR IS FULLY WARMED UP. SOMETIMES IT LOCKS YOU OUT OF SECOND GEAR WHEN YOU WANT TO SHIFT INTO IT. A FORD DEALERSHIP HAS SAID THIS IS NORMAL OPERATION BUT THIS IS A SAFETY HAZARD NOT BEING ABLE TO SHIFT INTO GEAR. FIRST AND SECOND GEAR DO NOT WORK THE SAME WHEN COLD AND WARM. FIRST AND SECOND GEAR BECOME ALMOST IMPOSSIBLE TO SHIFT BETWEEN WHEN IT IS BELOW 30 DEGREES OUTSIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556822December 20, 2013
POWER TRAIN
AFTER DRIVING FOR A TOTAL OF 6 HOURS WITH 1 STOP AT A REST AREA AFTER THE FIRST 3 HOURS OF DRIVING, I MADE ANOTHER STOP TO REFUEL. AS I WAS EXITING THE FREEWAY AND MADE THE FIRST TURN AT 5-10 MPH, MY VEHICLE MADE A LOUD METALLIC CRANKING NOISE FOLLOWED WITH STRONG VIBRATIONS THROUGHOUT MY CAR. AFTER REFUELING, I RETURNED TO THE FREEWAY. IT SEEMED THAT THE NOISE AND VIBRATION ONLY APPEARS WHEN MAKING LEFT/RIGHT TURN AT LOW SPEED (5-10 MPH) AFTER A CONTINUOUS NON-STOP DRIVING OF AT LEAST 2-3 HOURS. I TOOK MY CAR TO THE NEAREST FORD DEALER (JIM WILSON MOTORS) AND THEIR TECHNICIANS ISOLATED THE NOISE AND VIBRATION TO THE REAR AXLE DIFFERENTIAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556843December 20, 2013
POWER TRAIN
TRANSMISSION POPS OUT OF GEAR AT 1ST AND 4TH GEAR. TRANSMISSION GEARS GRIND AT RANDOM TIMES WHEN SHIFTING INTO GEARS. REQUIRES CLUTCH TO BE PRESSED AT LEAST 1 SECOND TO BE PRESSED AND ADDITIONAL EFFORT IN ORDER TO SHIFT INTO GEAR AFTER GRINDING TO MAKE SURE THAT THE GEARS ARE INTO PLACE. MAKES DRIVING UNCOMFORTABLE AND RAISES SAFETY CONCERNS WHILE DRIVING ON THE ROAD. I WAS ABLE TO VERIFY THE ISSUES WITH THE DEALERSHIP AND TOOK 40 DAYS TO COMPLETE REPAIRS. THE PROBLEM STILL EXISTS AT RANDOM TIMES WHEN DRIVING. CURRENTLY DEALING WITH LEMON LAW CASE AGAINST FORD FOR A REPLACEMENT. FORD REFUSES TO REPLACE MY VEHICLE. THIS IS THE ONE OF 2 DEFECTS WITH MY CAR. THE SECOND ISSUE IS WITH THE REAR AXLE DIFFERENTIAL (ODI: 10556822). THE SECOND ALSO HAS ALSO BEEN VERIFIED BY FORD DEALER AND REPAIR ATTEMPTS WERE MADE. PROBLEM STILL EXISTS. RAISES MAJOR SAFETY CONCERNS WHILE DRIVING ON HIGH RATE OF SPEED ON THE ROAD SINCE MY CAR IS A RWD AND THE DEFECT IS IN THE REAR AXLE DIFFERENTIAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555240December 8, 2013
POWER TRAIN
CAR WILL NOT SHIFT INTO GEARS. THE VEHICLE WILL NOT ALLOW ME TO ENTER THE GEAR I DESIRE, CAUSING THE CAR TO SUDDENLY LOOSE MOMENTUM LEAVING ME IN A VERY DANGEROUS SITUATION IN TRAFFIC. THIS HAS HAPPENED TO ME NUMEROUS TIMES CROSSING INTERSECTIONS AND ENTERING THE HIGHWAY ALMOST CAUSING AN ACCIDENT. THE CAR HAS A MANUAL TRANSMISSION. I HAVE HAD ONGOING ISSUES WITH THIS VEHICLE SINCE I PURCHASED IT, AND I CANNOT DRIVE THE CAR WITH THE CONFIDENCE THAT IT IS SAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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