Ford Freestar Complaints (2004)

1,227 consumer complaints on file.

#10824833February 8, 2016
POWER TRAIN, UNKNOWN OR OTHER
MY VAN SUDDENLY WENT OUT OF GEAR AND THE VAN LURCHED FORWARD, WHILE DRIVING AT ABOUT 35 MPH. THANKFULLY WE WERE IN TOWN, AND NOT GOING A FASTER SPEED OR ON A MAJOR HWY! AFTER COASTING TO A SAFE PLACE, WE FINALLY MANAGED TO GET IT TO GO BACK INTO GEAR FOR A SHORT TIME. AFTER SEVERAL ATTEMPTS, WE MANAGED TO GET IT HOME. IT REFUSES TO GO INTO GEAR NOW AND HAS BEEN PARKED SINCE THEN. I KNOW THERE HAS BEEN A RECALL ON THE TORQUE CONVERTER FOR THIS MAKE AND MODEL, AND THOSE CUSTOMERS HAVE EXPERIANCED THE EXACT SAME SYMPTOMS AS MY VAN. THIS IS OBVIOUSLY A PROBLEM WITH A LOT MORE VANS THAN ORIGINALLY THOUGHT AND THE RECALL NEEDS TO BE EXTENDED TO OTHER VIN #S, INCLUDING MINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823348January 31, 2016
SUSPENSION
THE FRONT SUBFRAME IS SEVERELY CORRODED. MECHANIC SAYS IT'S UNSAFE TO DRIVE. FORD RECALLED 425,000 1998-2003 FORD WINDSTARS FOR THE SAME PROBLEM. IT DOESN'T APPEAR THE PROBLEM WAS CORRECTED.I DON'T WANT TO WAIT FOR IT TO FAIL BEFORE IT'S REPORTED AND I CAN'T, IN GOOD CONSCIENCE, SELL IT SOMEONE ELSE. IS THERE ANYTHING I DO TO RECTIFY THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821058January 19, 2016
FUEL/PROPULSION SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 70 MPH AND SUDDENLY ON AN ELEVATION, THE VEHICLE SHOOK, DECELERATED, AND LOST POWER WITHOUT WARNING. THE CONTACT PULLED INTO AN INDEPENDENT MECHANIC'S SHOP WHERE THE TECHNICIAN CHANGED THE FUEL FILTER. THE FAILURE RECURRED A FEW DAYS LATER. THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC WHO DID NOT DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VIN WAS UNKNOWN. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820510January 15, 2016
ELECTRICAL SYSTEM
THE POWER CONTROL MODULE (PCM) GETS WET . THE CAR WILL THEN EXHIBIT VARIOUS FAILURES INCLUDING ENGINE STOP, TRANSMISSION FAILURE TO ENGAGE, ENGINE CODE INDICATORS. THIS CAN HAPPEN WHEN STATIONARY (TRANSMISSION WON'T ENGAGE ) OR IN MOTION( ENGINE WILL SHUT OFF ABOVE CERTAIN SPEEDS, MAY BE 35-45MILES PER HOUR) OR THE TRANSMISSION WILL BEGIN SLIPPING. FORD HAS ISSUED A TECHNICAL BULLETIN TSB 06-14-10 ON THIS ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809450December 10, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING AT ANY SPEED, THE VEHICLE JERKED BACK AND FORTH WITHOUT WARNING. THE CONTACTED RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN) AND THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHO INSISTED THAT THE RECALL REPAIR WAS PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE RECALL REPAIR WAS PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809515December 10, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT TOOK THE VEHICLE TO THE DEALER TO HAVE IT REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 13V081000 (SEAT BELTS); HOWEVER, IT WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN). AFTER THE RECALL WAS PERFORMED, THE TRANSMISSION FLUID LEAKED AND THE GEAR SHIFT HESITATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 219,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809002December 8, 2015
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN). THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786176October 26, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING 55 MPH, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT DISCOVERED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 142,004.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780044October 6, 2015
SEATS
FORD IS RECALLING 04-07 FREESTAR FOR THIRD ROW SEAT LATCH STRIKER MOUNTING BRACKETS. I CALLED FORD MOTOR COMPANY REGARDING THIS ISSUE AND THEY SAID MY VAN IS NOT INCLUDED IN THIS RECALL. MY THIRD ROW STOWABLE SEAT IS EXPERIENCING CORROSION AND STRUCTURAL DEGRADATION AT THE SEAT ANCHOR MECHANISM MOUNTED TO THE REAR WHEEL WELLS. AND I KNOW THAT THIS WILL NOT FULLY LATCH INTO ITS SEATING POSITION. WHAT CAN BE DONE REGARDING THIS ISSUE. FORD MOTOR COMPANY GAVE ME A CASE # NUMBER BUT I DO BELIEVE THAT MY VEHICLE SHOULD BE INCLUDED IN THIS RECALL( 13V081000) RECALL ID 92589
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779926October 5, 2015
SEATS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE VEHICLE JERKED VIOLENTLY. THE CONTACT DISCOVERED THAT A LARGE PIECE OF METAL WAS PROTRUDING FROM UNDER THE REAR PASSENGER SEAT. THE VIN WAS INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 13V081000 (SEAT). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 223,040. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763618September 14, 2015
VISIBILITY, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE REAR DOOR LATCH WAS LOOSE. THE LATCH REQUIRED READJUSTMENT IN ORDER TO CONNECT THE LATCH. THE CONTACT ALSO INDICATED THAT THE PLASTIC PIECE ON THE REAR SEAT LEVER FRACTURED AND THE BOTTOM LATCH WAS USED AS A TEMPORARY OPTION TO LIFT THE SEAT UP AND DOWN. THE FRONT PASSENGER SIDE WINDOW ALSO FAILED TO OPEN AND CLOSE. THE MOTOR FOR THE WINDOW REGULATOR WAS REPLACED BUT THE FAILURE RECURRED AND THE WINDOW ON THE PASSENGERS SIDE STILL WOULD NOT OPEN AND CLOSE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761507September 4, 2015
SEATS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE'S THIRD ROW REAR SEAT WAS UNATTACHED TO THE ANCHOR. THE CONTACT STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS). THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. MA 10/5 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759366August 26, 2015
SEATS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. AFTER INSPECTING THE VEHICLE, THE CONTACT DISCOVERED THAT THE THIRD ROW SEAT BRACKETS WERE CORRODED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT BRACKETS WERE CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO BE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS) BUT THE DEALER DECLINED TO PERFORM THE REPAIR DUE TO EXCESSIVE CORROSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748736August 14, 2015
WHEELS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING AT APPROXIMATELY 2 MPH TURNING INTO THE DRIVEWAY, THE TWO REAR WHEELS DETACHED WITHOUT WARNING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 210,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747444August 10, 2015
ELECTRICAL SYSTEM
WHILE DRIVING MY 4 CHILDREN ALL BUT ONE IN A CAR SEAT, MY CAR JUST DIED WITHOUT WARNING, MY CAR STARTING ROLLING BACKWARDS BEFORE I HAD EVEN REALIZED IT SHUT DOWN. IN PANIC I GOT THE CAR STOPPED AND PUT INTO PARK AND GOT HAZARDS ON AND THEN TRIED STARTING CAR AND IT FIRED RIGHT BACK UP. I BROUGHT IT TO MECHANIC TO BE TOLD ITS THE AIR FILTER, CHANGED THAT THEN GOT TOLD ITS THE MASS AIR FLOW SENSOR, REPLACED THAT THEN WAS TOLD THAT'S NOT IT. FINALLY SOMEONE SAID ITS THE PCM!! NO ONE CAN DO IT BUT FORD SO I CALLED FORD, FORD SAYS THAT CANNOT DO IT!! GO FIGURE, SO I AM NOW SCRAMBLING FOR THE MONEY AND FOR THE PARTS AND FOR THE MECHANIC TO FIX THIS. AND FROM WHAT I CAN FOLLOW FROM THE OTHER COMPLAINTS ITS NOT JUST ME THIS HAPPENING TO OVER AND OVER AGAIN. THIS IS A FAULTY MAKE AND SHOULD NOT HAVE TO COME OUT OF THE CUSTOMERS POCKET ANYMORE. FORD SHOULD PICK UP THE PIECES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747205August 8, 2015
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
MY CAR HAS SPENT 10 DAYS AT FORD TO BE SERVICED AFTER HAVING THE SAFETY RECALL SERVICE FOR THE TORQUE CONVERTER PERFORMED. THE VEHICLE WAS BEHAVING UNPREDICTABLY, SOMETIMES STALLING OUT WHILE IDLED, STALLING OUT WHILE IN MOTION, SOMETIMES IDLING WITH HIGH OR LOW RPMS. THE DEALERSHIP TOOK IT BACK IN TO CHECK THE TORQUE CONVERTER, THEY THEN SAID IT WASN'T THE TORQUE CONVERTER BUT THE THROTTLE BODY, THEY THEN CLEANED THAT AND SAID IT'S NOT THE THROTTLE BODY, IT'S THE PCM. THE PCM IS TAKING ON WATER FROM A FLAWED DESIGN OF THE ABOVE PCM WHERE WATER IS RETAINED AND EVENTUALLY LEAKS ON TO THE CONNECTOR. THIS OF COURSE IS NOT COVERED BY FORD, AND CAN COST UP TO $1200 TO REPLACE. THIS ISSUE CREATES A NUMBER OF DIFFERENT SYMPTOMS MAKING IT HARD TO IDENTIFY THE ORIGIN OF THE PROBLEM. CAUSING EXTENDED STAYS FOR MAINTENANCE. THIS SHOULD BE RECTIFIED BY FORD AND NOT IT'S CUSTOMERS AS THERE'S NO WAY THIS FLAW CAN BE CAUSED BY USER ERROR, IT'S A DESIGN FLAW THAT SHOULD NOT EXIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747028August 7, 2015
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
2ND TIME THAT THIS HAS HAPPENED. WAS DRIVING WHEN THE VAN STARTED BUCKING/SPUTTERING/SURGING. IT WOULD DIE AND THEN FIRE RIGHT BACK UP JUST TO DO IT ONCE AGAIN. SOAKED PCM CONNECTOR WAS TO BLAME BOTH TIMES. THIS IS OBVIOUSLY A DESIGN FLAW BY FORD AND NEEDS TO BE TAKEN CARE OF. I'M GLAD I WAS NOT ON THE INTERSTATE OR IN THE MIDDLE OF AN INTERSECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746636August 6, 2015
POWER TRAIN
FOLLOWING THE SAFETY RECALL REPLACEMENT OF MY 2004 FORD FREESTAR'S TORQUE CONVERTER MY VAN LOST ALL POWER WHILE APPROACHING AN INTERSECTION GOING APPROXIMATELY 15MPH. THE VEHICLE WAS IN MOTION AND THERE WERE NO INDICATIONS OF A PROBLEM (NO LIGHTS ON THE DASHBOARD, NO ODD NOISES, NOTHING). THE VEHICLE JUST LOST ALL POWER AND CAME TO A STOP, LUCKILY I WAS JUST SHY OF THE CROSS-TRAFFIC. THERE ARE MAJOR PROBLEMS WITH THE TRANSMISSION OF THIS VEHICLE IF IT DIES AFTER GETTING THE PROBLEM PART, THE TORQUE CONVERTER, REPLACED AS A RESULT OF A SAFETY RECALL. UPON BRINGING IT BACK TO A FORD DEALERSHIP TO HAVE THE REPLACEMENT PART REINSPECTED, I WAS TOLD THERE ARE NO CODES BEING THROW BY THE COMPUTER AND THE CAR IS FINE. CLEARLY THE CAR IS NOT FINE IF IT'S STALLING OUT WITHOUT WARNING WHILE IN MOTION. I'M VERY FRUSTRATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745406July 31, 2015
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I WAS DRIVING THE VEHICLE AND IT WAS RAINING OUTSIDE AND AS I WAS DRIVING ALL OF A SUDDEN MY CAR JUST DIED IN THE MIDDLE OF THE FREEWAY NO WARNING ,NO NOTHING JUST DIED I ALMOST WAS REAR ENDED, I TOOK IT TO A MECHANIC WHO SAID THE PCM IS NOT SEALED PROPERLY AND GOT WET AND FRIED OUT THIS IS UNBELIEVABLE THAT FORD WOULD SEE TONS OF THESE COMPLAINTS LIKE I HAVE SEEN ONLINE SAME PROBLEMS AND PUT PEOPLE LIVES AND THEIR CHILDREN'S LIVES IN DANGER WITH THIS POOR MANUFACTURING. WHAT CAN I DO ??? THANK YOU [XXX] VIN UNAVAILABLE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743457July 25, 2015
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
STARTED SPUTTERING, JERKING, AND STALLING PCM WAS WET CAUSING ALL KINDS OF HAVIC LOST POWER GOING INTO A TURN AND ALMOST WENT INTO A DITCH FORD NEEDS TO RECALL THIS ONGOING PROBLEM AND GET IT FIXED BEFORE SOMETHING MAJOR HAPPENS ALOT OF PEOPLE ARE COMPLAINING AND FORD KNOWS IT IS THERE FAULT AND THEY HAVE A PROBLEM BUT REFUSES TO TAKE CARE OF IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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