Ford Freestar Complaints (2004)

1,227 consumer complaints on file.

#10611377July 17, 2014
POWER TRAIN, ELECTRICAL SYSTEM
WE REPLACED THE TORQUE CONVERTER ABOUT A YEAR AGO, ON OUR OWN; WE WERE NOT FAMILIAR WITH THE RECALL ON THAT PART. THE VAN STARTED TO EXHIBIT SAME ISSUES A FEW WEEKS LATER. WE WENT TO THE DEALER WHERE WE LEARNED OF THE TORQUE CONVERTER RECALL. DEALER STATED THAT THIS TIME, IT WAS A BAD TRANSMISSION, HE INFORMED US THAT DUE TO US PAYING OUT OF OUR OWN POCKET FOR THE TORQUE CONVERTER, HE WOULD TAKE THAT MONEY OFF OF THE PRICE OF REPLACEMENT TRANSMISSION; WE HAD ISSUES WITH THAT DEAL. NOW, ABOUT A YEAR LATER, THE VAN WOULD NOT GO INTO GEAR. WE TOOK IT TO A DEALER WHO GAVE US A HARD TIME WITH THE THREE YEAR WARRANTY WHICH CAME ALONG WITH THE REPLACEMENT TRANSMISSION; THE VAN WAS AT THE DEALER FOR OVER TWO WEEKS. ONCE WE AGREED TO PAY OUT OF OUR OWN POCKET, WE WERE TOLD THAT THE WIRING BETWEEN COMPUTER AND TRANSMISSION WAS DIRTY; THEY STATED THAT IT WAS NOW FIXED. NOW THREE WEEKS LATER, SAME ISSUE; WE TOOK IT TO A MECHANIC WHO FOUND WATER IN THE COMPUTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610262July 14, 2014
ENGINE
I JUST PURCHASED A 2004 FORD FREESTAR FROM A PRIVATE SELLER AND I WAS GETTING THE VEHICLE READY FOR INSPECTION AND SUBSEQUENTLY TAG BY REPLACING FRONT AND REAR BRAKES, TIE END ROD AND TIRES. ON HIGHWAY 495 HEADING BACK TO MECHANIC SHOP, THE ENGINE CUTTING OFF WITHOUT WARNING AND VEHICLE STALLED AND ENGINE STOPPED RUNNING ON LANE NEXT TO FASTEST LANE AND MANY VEHICLES BEHIND ME KEPT BLOWING HORNS AND MISSED HITTING ME AT LAST MINUTE AS THIS HAPPENED SUDDENLY ON BUSIEST HIGHWAY. END OF REPORT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609044July 8, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE LUNGED FORWARD VIOLENTLY AND STALLED. THE CONTACT MENTIONED THAT THE VEHICLE FAILED TO SHIFT INTO REVERSE OR DRIVE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN). THE DEALER STATED THAT THE REPAIR WAS COMPLETED UNDER THE RECALL BEFORE THE CONTACT OWNED THE VEHICLE, HOWEVER THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 172,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607505July 1, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE VEHICLE SUDDENLY DECELERATED AND FAILED TO ACCELERATE WHEN DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606854June 29, 2014
ENGINE, STRUCTURE:BODY, POWER TRAIN
CAR HISTORY: THE TRANSAXLE LIGHT HAS GONE BEFORE WHEN WE TRAVEL THROUGH VT MOUNTAINS, BUT TURNING OFF THE ENGINE AND LETTING IT SIT, AND RESTARTING IT, THE LIGHT WOULD GO OFF. UPON GETTING HOME SAFETY, OUR MECHANICS DIDN'T FIND ANYTHING TO REPAIR AND SO LEFT IT BE, AND WOULD ONLY SOMETIMES SEE IT WHEN WE TRAVELED THROUGH THE VT MOUNTAINS, A FEW TIMES A YEAR. ALL RECALL REPAIRS WERE UP TO DATE. THERE WERE NO OTHER SYMPTOMS. INCIDENT: AS WE NEARING THE TOP OF A MOUNTAIN, THE TRANSAXLE LIGHT CAME ON. UNLIKE THE OTHER TIMES, THE TRANSMISSION SUDDENLY FAILED TO BE IN THE CORRECT GEAR, SO UNLIKE THE OTHER TIMES, WE WERE VERY CONCERNED. WE PULLED OVER IMMEDIATELY, AND AS WE REACHED THE SHOULDER SMOKE BEGAN POURING OUT OF THE VENTS. WE QUICKLY EVACUATED OUR KIDS, AND AS WE WERE GETTING THEM OUT WE NOTICED THAT THERE WAS ALREADY FIRE COMING FROM UNDER THE HOOD, NEAR THE WINDSHIELD, ON THE PASSENGER SIDE. WE ARE SO GLAD OUR KIDS WERE AWAKE, AND ABLE TO UNLATCH THEIR OWN CHILD CARSEATS, AND ABLE TO GET OUT QUICKLY. THE FIRE SPREAD TO THE ENTIRE VAN, CONSUMING EVERYTHING, AT A GREAT EXPENSE TO US. (AND OTHERS; OUR ACCIDENT BLOCKED A SIGNIFICANT AMOUNT OF TRAFFIC FOR ABOUT 3 HOURS.) *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10605788June 24, 2014
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE BACK LIFT GATE ON MY 2004 FORD FREESTAR WILL NOT LATCH. THE DASHBOARD LIGHT INDICATES A DOOR IS OPEN. IT APPEARS THERE IS SOME RUST ETC IN BOTH THE MECHANISM AND THE BOTTOM STATIONARY LATCH PIECE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604842June 20, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 25 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED AND FUNCTIONED NORMALLY HOWEVER, THE FAILURE OCCURRED TWICE. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 12V006000 ( POWER TRAIN) BUT THE REMEDY DID NOT CORRECT THE FAILURE. ADDITIONALLY, AFTER THE VEHICLE WAS REPAIRED FLUID WAS LEAKING FROM THE TRANSMISSION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597165June 16, 2014
POWER TRAIN
2004 FORD FREESTAR. CONSUMER WRITES IN REGARDS TO VEHICLE TORQUE CONVERTER RECALL NOTICE. *SMD THE CONSUMER STATED THE TRANSMISSION FAILED, AS SHE WAS DRIVING. THE VEHICLE HAD TO BE TOWED TO THE DEALER. AFTER THE WORK WAS COMPLETED, THE TRANSMISSION LIGHT CONTINUED TO COME ON AND GO OFF. ALSO, THE TRANSMISSION WAS SLIPPING WHEN THE CONVERTER WAS ENGAGED. THE CONSUMER THEN RECEIVED A RECALL NOTICE IN THE MAIL, REGARDING A PROBLEM WITH THE TORQUE CONVERTER. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR THE RECALL WORK. HOWEVER, IN THE WINTER OF 2013, THE TRANSMISSION FAILED AGAIN. THE VEHICLE WAS TO A LOCAL REPAIR SHOP, WHERE THEY KEPT THE VEHICLE FOR THREE WEEKS. THE MECHANIC STATED THE ORIGINAL CONVERTER, WAS STILL IN THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598060June 13, 2014
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED WHILE DRIVING 70 MPH, THE CHECK ENGINE AND TRANS AXLE LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. IMMEDIATELY AFTER, THE VEHICLE STALLED AND WAS NOT ABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597229June 9, 2014
POWER TRAIN
HELLO MY WIFE AND I WERE DRIVING ON A HIGHWAY AT 55 MPH,AND OUT OF NOWHERE THE TRANSMISSION FAILED I:E NO NOTICE JUST QUIT WORKING.WEHAD TO HAVE IT TOWED BACK TO THE NEAREST TOWN AND TO SPEND $3900 TO HAVE IT REPAIRED!!!@ MONTHS LATER IT WENT OUT AGAIN?/FORD NEEDS TO STEP UP TO THE PLATE AND REPAIR THIS TRANSMISSION AT NO COST TO THE OWNERS.I DID ALOT OF CHECKING ON THIS PROBLEM ON THE INTERNET AND FOUND HUNDREDS OF ARTICLES ABOUT OTHER PEOPLE HAVING THIS SAME PROBLEM WIT THERE 2004 AND 2005 FREESTARS.DO I HAVE ANY RECOURSE IN THIS MATTER ? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596160June 4, 2014
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
IN GOOD WEATHER WITHOUT WARNING THE ENGINE STALLED IN TRAFFIC. RESTARTED, BUT THE ENGINE RAN EXTREMELY ROUGH. ALSO THE TRANSMISSION WOULD NOT GO INTO REVERSE. MANAGED TO GET TO A INDEPENDENT SERVICE SHOP. THERE THE TECHNICIAN FOUND WATER IN THE PCM. DRIED OUT PCM AND CAR RAN FINE. THEN THE TRANSMISSION LIGHT CAME ON. NOW THEY FOUND WATER IN THE TRANSMISSION CONNECTOR. TWO WEEKS LATER THE CAR WOULD OFTEN NOT START, AND WHEN IT DID THE TRANSMISSION WOULD NOT SHIFT OUT OF FIRST GEAR. ON OUR THIRD VISIT THEY REPLACED THE THROTTLE POSITION SENSOR (TPS). ONE WEEK LATER SAME SYMPTOMS, THIS TIME TPS AND MASS AIRFLOW SENSORS HAVE FAILED. THE PROBLEMS ARE ALL RELATED TO THE WET PCM! RECALL THIS CAR, NOW!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594465May 28, 2014
ENGINE, POWER TRAIN, STEERING
FIRST TIME;WHILE DRIVING AROUND A CURVE GOING APPROXIMATELY 40 MILES PER HOUR, THE ENGINE SHUT OFF, AND LOST POWER, AND STEERING. ENGINE LIGHT CAME ON 2ND TIME; ENGINE BUCKED AT ABOUT 40 MILES TO 50 MILES PER HOUR, THEN THE ENGINE SHUT OFF, AND LOST POWER AND STEERING. ENGINE LIGHT CAME ON 3RD TIME; SAME AS THE SECOND TIME, ENGINE LIGHT CAME ON. WENT TO A MECHANIC WHO STATED THAT RAN THE ENGINE ON COMPUTER, AND THE CODE:PO741 CAME UP, TCC CLUTCH PERFORMANCE. WAS TOLD TO GO TO FORD FOR THIS BECAUSE OF CURRENT RECALL. WENT ONLINE TO FORD, AND OUR VIN CAME UP FOR TORQUE CONVERTER REPLACEMENT. AWAITING APPOINTMENT ON TUESDAY, JUNE 3RD. AT FORD DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593631May 23, 2014
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH, THE WINDSHIELD WIPERS FAILED TO WORK. THE FAILURE OCCURRED FOUR TIMES OVER A PERIOD OF TWO MONTHS. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE SMART JUNCTION BOX NEEDED TO BE REPLACED IN ORDER TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592404May 19, 2014
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM, SUSPENSION
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT THE FRONT PASSENGER SIDE WHEEL WAS POSITIONED INWARD. THE VEHICLE WAS TOWED TO A MECHANIC, WHO STATED THAT THE FRONT LOWER CONTROL ARM BECAME COMPLETELY DETACHED FROM THE VEHICLE. THE VEHICLE WAS BEING REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592543May 19, 2014
SEATS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE THIRD ROW SEAT FAILED TO LATCH INTO ITS SEATING POSITION. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE THIRD ROW SEAT LATCH MOUNTING BRACKET NEEDED TO BE REPLACED. NHTSA RECALL CAMPAIGN NUMBER 13V081000 (SEATS) WAS REFERENCED. THE MANUFACTURER STATED THAT THEY WOULD NOT REPAIR THE VEHICLE UNDER THE RECALL BECAUSE THE VEHICLE WAS MORE THAN FIVE YEARS OLD. THE APPROXIMATE FAILURE MILEAGE WAS 68,068.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588352May 14, 2014
POWER TRAIN, ELECTRICAL SYSTEM
RPM'S SURGE, LOSS OF POWER WHILE DRIVING, ALREADY HAD RECALLS DONE AND STILL HAVING PROBLEMS, TRANS AXLE LIGHT COMES ON WHEN DOING HIGHWAY SPEEDS., I THINK THE RECALL NEEDS TO BE ON THE ELECTRICAL SYSTEM AND WHERE THE MAIN COMPUTER IS LOCATED. THE MAIN COMPUTER IS RIGHT BENEATH THE AWNING FOR THE WIPER ASSEMBLY...LOTS OF POTENTIAL WATER DAMAGE AND MANY UNHAPPY CUSTOMERS. THIS IS SUPPOSED TO BE A FAMILY VEHICLE AND IT IS MORE LIKE DRIVING A TICKING TIME BOMB. I WOULD HATE TO BE ON THE HIGHWAY AND THE VEHICLE JUST SUDDENLY STOP. NOT GOOD FORD!!! NOT GOOD! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587819May 12, 2014
WHEELS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE CONTACT SUDDENLY HEARD A LOUD BOOM FOLLOWED BY A BURNING RUBBER SMELL COMING FROM THE VEHICLE. THE CONTACT FRANTICLY PULLED OVER TO THE SIDE OF THE ROAD AND FIRST THOUGHT SHE HAD A FLAT TIRE BUT UPON INSPECTION, THE CONTACT NOTICED THERE WAS SEVERE CORROSION ON THE REAR WHEEL WELL WALL. THE CONTACT TOOK HER VEHICLE TO THE DEALER, WHO STATED THAT THE CONTACT WOULD HAVE TO LEAVE HER VEHICLE FOR 3 TO 5 DAYS HOWEVER, THE CONTACT DECLINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587683May 11, 2014
ENGINE
WHILE DRIVING THE MOTOR STALLS, TWICE IS CUT OFF, THE OTHER 2 TIMES IS SPUTTERED AND JERKED BUT FINALLY STARTED BACK TO NORMAL. ALMOST GOT HIT TWICE BECAUSE OF MOTOR STALLING. OUR CHARITY (WWW.DONATECCA.ORG) BOUGHT THE CAR IN FEB 2014, SINCE THEN THERE HAS BEEN A LOUD GURGLING SOUND COMING FROM THE DASH BOARD, NEVER STOPS. CAR DOES NOT OVERHEAT AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587396May 9, 2014
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE REAR HATCH DOOR WOULD NOT OPEN MANUALLY. THE HATCH BUTTON THAT OPENED THE DOOR WOULD ONLY OPERATE INTERMITTENTLY. A PRIVATE MECHANIC DIAGNOSED THAT THE DOOR LOCKING DEVICES NEEDED TO BE REPLACED. THERE WERE NO REPAIRS COMPLETED ON THE VEHICLE. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584617April 24, 2014
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
PROBLEMS WITH ENGINE SINCE 2005 WITH JERKING, SPUTTERING, ENGINE LOCKUP. TRANSMISSION LOCKS AND JERKS, AIRCONDITIONER STOPPED COOLING AND WON'T HOLD FREON. ELECTRICAL ISSUES ALSO......HAS A MIND OF ITS OWN! SEVERAL TRIP TO THE FORD DEALERSHIP, WAS TOLD "COULD NOT DIAGNOSE, BRING IT BACK IF IT DOES IT AGAIN, WE CAN'T FIND ANYTHING WRONG WITH IT". THE ISSUES ARE SPORADIC. DRIVES FINE ONE MINUTE, NEXT THING YOU KNOW YOU ARE STALLED ON BUSY HWY. NOT ENOUGH SPACE TO LIST "EXPENSIVE" PROBLEMS. EXTENDED WARRANTY? THAT'S A JOKE, WASTE OF $. SCARIEST ISSUE IS WHEN IT LOCKED UP WHILE DRIVING. LOST COMPLETE CONTROL OF STEERING, ACCELERATION, ETC. WAS STRANDED IN MIDDLE OF ROAD. HAVE DISABILITY, VERY SCARY & FRUSTRATING ESPECIALLY SINCE MY HUSBAND BOUGHT IT ONLY A YEAR OLD SO KIDS AND I WOULD HAVE A "SAFE" VEHICLE. DID NOT TAKE BACK TO DEALERSHIP SINCE THEY'D PROBABLY SAY " CAN'T DIAGNOSE". PURCHASED A REBUILT ENGINE HAD SMALL TOWN MECHANIC PUT IT IN. PROBLEMS STILL GOING ON. SINCE THERE ARE STILL SO MANY PROBLEMS WITH ENGINE, TRANSMISSION, ELECTRICAL, AND NO AIR CONDITIONING, I'M AFRAID TO DRIVE IT MORE THAN 5 MILES. IT IS A VERY EXPENSIVE LAWN ORNAMENT. FYI, MY HUSBAND HAD JUST HAD TO REPLACE THE ENGINE IN HIS FORD VEHICLE A MONTH BEFORE MINE WENT OUT, HAD TO SELL HIS VACATION TIME FOR 2 YEARS IN A ROW JUST TO KEEP THOSE FORDS RUNNING FOR OUR FAMILY...HE'S A PUBLIC SAFETY OFFICER. FORD SOLD BE ASHAMED. (DATES ARE APPROXIMATE, PAPERWORK PACKED UP FROM A MOVE....SORRY:-) ) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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