Ford Focus Complaints (2002)

971 consumer complaints on file.

#10334799June 6, 2010
STRUCTURE:FRAME AND MEMBERS
FRONT CROSS MEMBER ON MY 2002 FORD FOCUS ROTTED THROUGH. FAILED RI STATE INSPECTION. WAS ADVISE BY RHODE ISLAND ATTORNEY GENERAL WHO FORWARDED THIS COMPLAINT TO YOU AND ADVISE ME TO FOLLOW UP ON IT. I HAVE PICTURES & DVD TO SHOW THE SEVERITY OF THE ROT. THE REST OF THE UNDERCARRIAGE WAS STILL IN EXCELLENT CONDITION. UPDATED 06/22/10.*JB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334703June 5, 2010
ELECTRICAL SYSTEM:IGNITION
2002 FORD FOCUS SE: THE KEY WILL NOT COME OUT OF THE IGNITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10333916May 31, 2010
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM:IGNITION
KEY STICKS IN IGNITION. 2002 FORD FOCUS, 83,000 MILES. WE JUST PURCHASED THIS CAR USED ON SATURDAY AND HAVE ALREADY EXPERIENCED THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330191May 12, 2010
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2002 FORD FOCUS. WHILE DRIVING AT SPEEDS OF 30 MPH, THE VEHICLE WOULD NOT SHIFT GEARS. THE VEHICLE FELT AS IF IT WAS ATTEMPTING TO STALL. IN ADDITION, THE CHECK ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER WAS CONTACTED AND ADVISED THERE WAS NOTHING WRONG WITH THE VEHICLE. THE VEHICLE WAS DIAGNOSED BY A SECOND MECHANIC WHO ADVISED REPLACING THE ALTERNATOR. THE ALTERNATOR WAS PREVIOUSLY REPLACED A TOTAL OF 3 TIMES. THERE WERE NO ADDITIONAL REPAIRS MADE TO THE VEHICLE. THE FAILURE MILEAGE WAS 50,000 AND CURRENT MILEAGE WAS 83,000. UPDATED 8/9/10 *CN UPDATED 08/11/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329976May 11, 2010
AIR BAGS
DRIVING MY 2002 FORD FOCUS ZX5. IT WAS EARLY IN THE MORNING AND I LIVE NEAR MANY WOODS - I HIT A DEER GOING ABOUT 45 MILES PER HOUR. THE FRONT OF THE CAR WAS COMPLETELY TOTALED, AND THE AIRBAG DID NOT DEPLOY. THE AIRBAG LIGHT FLICKERS ON AND OFF WHEN YOU START THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330024May 11, 2010
ELECTRICAL SYSTEM
WE JUST RECENTLY BOUGHT THIS CAR (2002 FORD FOCUS) AND SO I DO NOT KNOW THE HISTORY OF IT, HOWEVER THE CAR JUST STARTED LOCKING UP OUT OF NOWHERE. THE FIRST TIME IT HAPPENED WAS WITH MY HUSBAND AND LUCKILY HE DID NOT HAVE ANY OF OUR CHILDREN WITH HIM. THE IGNITION KEEPS LOCKING AND WE HAVE TO KEEP ON HAVING IT TOWED HOME. WE HAVE HAD THIS CAR FOR ABOUT 2 AND 1/2 MONTHS AND SO FAR IT HAS HAPPENED 4 TIMES. SO WE HAVE HAD TO PAY $160 IN TOWING COSTS. WE HAVE A FRIEND THAT SOMEHOW FIXED IT AND MY HUSBAND SPENDS HOURS OUTSIDE MESSING WITH IT TO GET IT WORKING. THIS TIME IS WONT START AT ALL AND ITS THE WORST TIMING EVER WE HAVE A PREMATURE BABY AND 4 OTHER CHILDREN THAT NEED TO GET TO SCHOOL AND DAYCARE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328678May 3, 2010
ELECTRICAL SYSTEM
I BOUGHT MY 2002 FORD FOCUS JUST 5 MONTHS AGO (DECEMBER 2009). WHEN TRYING TO START MY CAR AT A RESTAURANT THE STEERING WHEEL WAS COMPLETELY LOCKED, AND THE KEY WOULD NOT TURN IN THE IGNITION. AFTER A FULL HOUR OF TRYING TO FIX IT, I HAD TO HAVE THE CAR TOWED TO A FORD DEALER, WHO REPLACED THE IGNITION WITH A FORD PART THAT I FEAR HAS THE SAME PROBLEM. THE REPLACEMENT IGNITION COST ME OVER $400, AND DOES NOT APPEAR TO BE A LONG-TERM SOLUTION. ACCORDING TO MANY ONLINE COMPLAINTS, THE NEW IGNITION WILL FAIL TO THE SAME PROBLEM IN TIME. I AM LIMITED BY OTHER OPTIONS, AS NON-FORD PARTS AND LOCKSMITH WORK DOES NOT COME WITH THE 12 MONTH-WARRANTY THAT FORD OFFERS. MY BEST OPTION IS TO SELL THE CAR AGAIN BEFORE IT HAPPENS, OR BEFORE MY WARRANTY IS UP-- NEITHER OF WHICH ARE A SOLUTION, BUT PUTTING THE PROBLEM ONTO SOMEONE ELSE. THIS IS A SERIOUS TRAGEDY AND IN FAULTY DESIGN. I WAS LUCKY TO HAVE FRIENDS TO HELP ME IN THIS SITUATION, BUT THE EMBARRASSMENT AND FEAR OF IT HAPPENING AGAIN ARE NOT WORTH IT. THIS PART NEEDS TO BE RECALLED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327372April 20, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, AIR BAGS, ENGINE AND ENGINE COOLING, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
2002 FORD FOCUS SE STATION WAGON. CONSUMER STATES PROBLEM WITH AUTOMATIC TRANSMISSION. ENGINE HAS STRONG NOISE. THE CONSUMER STATED IT TOOK THREE TIMES TO FIX THE TRANSMISSION. THE WINDOW REGULATORS WERE REPLACED FOUR TIMES, THE THERMOSTAT HOUSING FAILED TWICE WHICH CAUSED COOLANT LEAK. ALSO, THERE WAS A PROBLEM WITH THE AIR BAG SYSTEM AND THE COVER ON THE PASSENGER SIDE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321962April 2, 2010
FUEL SYSTEM, GASOLINE
2002 FORD FOCUS. CONSUMER REQUESTS REIMBURSEMENT FOR TOWING AND REPAIR EXPENSES RELATED TO PROBLEM THAT SHOULD HAVE BEEN TAKEN CARE OF UNDER RECALL. *TGW THE CONSUMER MENTIONED RECALL #03V482000 THE FUEL PUMP WAS REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319592March 14, 2010
ELECTRICAL SYSTEM
2002 ZTS HAD PROBLEMS WHERE IGNITION GOT STUCK COULD NOT REMOVE OR START THE CAR HAD TO HAD THE IGNITION REPLACED IT COST ME IN EXCESS OF $300.00 EVIDENTLY THIS IS A MAJOR PROBLEM THAT FORD IS NOT DEALING WITH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10318790March 11, 2010
ELECTRICAL SYSTEM:IGNITION
FAULTY IGNITION IN 2002 FORD FOCUS WAS STRANDED FOR FIVE HOURS HAVE NOT YET FIXED THE PROBLEM DUE TO FORDS HIGH COST TO FIX THERE DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314781February 27, 2010
ELECTRICAL SYSTEM:IGNITION, LATCHES/LOCKS/LINKAGES
IGNITION LOCKS UP, WILL NOT TURN REGARDLESS OF EFFORT, PUSHING, PULLING, BEATING, OR TWISTING YOUR TONGUE JUST THE RIGHT WAY. HOWEVER, ONE TAP ON THE EDGE OF THE KEY WHILE IT IS IN THE IGNITION WORKS. NO AMOUNT OF WD-40 OR PARTS CLEANER FIXES THE PROBLEM THOUGH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312539February 21, 2010
FUEL SYSTEM, GASOLINE
FUEL PUMP IN MY 2002 FORD FOCUS FAILED SUDDENLY AS I WAS MERGING ONTO A 50MPH HIGHWAY IN JANUARY 2010. THE CAR JUST LITERALLY DIED, WITHOUT WARNING. FUEL INTAKE STOPPED AND SO DID THE CAR. I WAS LUCKY IT WAS EARLY ON A SUNDAY MORNING AND TRAFFIC WAS LIGHT. IF I HAD BEEN IN HEAVY TRAFFIC, THIS SUDDEN FAILURE WOULD HAVE POSED A GRAVE SAFETY RISK. THE REPAIR COST $700. FORD REFUSED TO COVER ANY OF IT. IN A SEARCH OF INTERNET ARTICLES AND YOUR WEB SITE, I FOUND THIS FUEL PUMP FAILURE TO BE A WELL-DOCUMENTED PROBLEM IN 2000 - 2002 FORD FOCUS'. I AM CONCERNED THAT THEY REPLACED THE ORIGINAL DEFECTIVE PUMP WITH AN EXACT REPLICA OF THE ORIGINAL PUMP, EXPOSING ME TO CONTINUED DANGER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10311139February 16, 2010
AIR BAGS:SIDE/WINDOW
I WAS DRIVING DOWN CALIFORNIA 130 WHEN MY DRIVER SIDE AIR BAG THAT IS LOCATED IN THE SEAT DEPLOYED I DID NOT HIT ANYTHING IT JUST WENT OFF FOR NO REASON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10310358February 14, 2010
PARKING BRAKE
I HAVE A 2002 FORD FOCUS ZX3 WITH A THEORETICALLY WORKING PARKING BRAKE, I'VE HAD THE BRAKES REPLACED ONLY ONCE AS I WAS BUSY AND COULDN'T DO IT MYSELF. NOW THAT I HAVE BRAKING PROBLEMS AND TIME I WENT TO REPLACE THEM MYSELF. THE FRONT DISC BRAKES LOOK ALMOST BRAND NEW, SO I CONTINUED TO REMOVE AND INSPECT THE REAR DRUM BRAKES. WHEN I TOOK THE DRUMS OFF THEY WERE TIGHT AS IF THE BRAKES WERE ENGAGED SO I DOUBLE CHECKED AND MADE SURE ALL THE BRAKES WERE DIS-ENGAGED. I CONTINUED TO WORK ON THE BRAKES AND THE FORD DEALERSHIP ASSURES ME THEY REPLACED THESE BRAKES BEFORE, HOWEVER THE SHOES WERE WORN AND CRACKED DOWN TO BARE METAL AS IF THEY HAD NEVER BEEN REPLACED. I THEN NOTICED THAT MY PARK BRAKE APPEARED TO BE ENGAGED. I DOUBLE CHECKED AGAIN AND IT WASN'T, I HAD SOMEONE WATCH THE BRAKE AS I ENGAGED AND DIS-ENGAGED THE BREAK AND IT WORKS FINE, COME TO FIND OUT THE SPRING/WIRE FOR THE PARKING BREAK IS TO SHORT FOR THE CAR'S HUB, ABOUT TWO INCHES INFACT. I CONTACTED THE DEALERSHIP AND THE TECHNICIAN I TALKED TO SAID THAT IT WAS COMMON WITH MY CAR AND I NEED TO HAVE THEM REPLACE THE WHOLE BREAK ASSEMBLY. SO I'VE BEEN DRIVING THIS CAR FOR ALMOST TEN YEARS NOW WITH THE PARKING BREAK ENGAGED AND FORD KNOWS ABOUT IT, BECAUSE THEY BUILT IT THAT WAY AND I HAVE TO PAY THEM TO FIX SOMETHING THAT WAS ENGINEERED THAT WAY. IF I BROKE IT OR IT'S WEAR AND TEAR I UNDERSTAND, BUT I BOUGHT A CAR TO BE FULLY FUNCTIONAL OFF THE LOT NOT SO I CAN BRING IT IN AND PAY FOR THEM TO FINISH BUILDING IT PROPERLY AFTER I OWN IT. I CANT AFFORD THEIR OUTRAGEOUS PRICES FOR THIS WORK SO I DIS-ENGAGED THE CABLE AND AM NOW DRIVING A CAR WITHOUT AN EMERGENCY BRAKE, THANKS FOR THE SAFETY FEATURES FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308131February 9, 2010
EQUIPMENT, ELECTRICAL SYSTEM:IGNITION
FORD FOCUS 2002 ZTS KEY IGNITION FAILED AT 80,000 MILES FOR OVER A YEAR BEFORE THE TOTAL FAILURE THERE WERE AT LEAST 12 TIMES THAT THE IGNITION FAILED BUT FINALLY WORKED AFTER A FEW TRIES. I WAS LEFT STRANDED ON MORE THEN ON OCCASION DUE TO THIS FAILURE AND LAST TIME HAD TO HAVE MY CAR TOWED TO THE DEALERSHIP. THE PROBLEM WAS FIXED AT THE FORD DEAL SHIP AND COST ME 450.00. I HAD TO GET A NEW KEY AND A NEW IGNITION. I CAN FEEL THAT ONCE AGAIN THE KEY IS RUBBING THE IGNITION THE WAY IT WAS BEFORE THIS PROBLEM WAS FIXED AND AM SURE THAT IN THE FUTURE I WILL HAVE TO REPLACE THE PART ONCE AGAIN. I JUST HOPE THIS TIME I WON'T BE STRANDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10304433February 3, 2010
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2002 FORD FOCUS SVT. THE CONTACT STATED THAT THE REAR LOWER CONTROL ARM BROKE IN TWO WHILE HE WAS DRIVING AT APPROX 5 MPH. HE HEARD A LOUD NOISE AND THE REAR OF THE VEHICLE DROPPED TO THE GROUND. HE HAD THE VEHICLE TOWED TO A REPAIR SHOP AND WAS INFORMED THAT THE PASSENGER SIDE REAR CONTROL ARM BROKE AND THE DRIVER SIDE REAR CONTROL ARM WAS CRACKED AND ABOUT TO EXPERIENCE THE SAME FAILURE. BOTH SIDES OF THE VEHICLE WAS REPAIRED AT THE CONTACT'S EXPENSE. HE CALLED THE MANUFACTURER AND WAS OFFERED NO ASSISTANCE. THE CURRENT MILEAGE WAS APPROXIMATELY 140,000. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10304458February 3, 2010
ELECTRICAL SYSTEM:IGNITION
MY 2002 FORD FOCUS KEY WILL NOT TURN IN THE IGNITION! I SEE THAT THIS IS AN ONGOING PROBLEM WITH THOUSANDS OF PEOPLE. IT SHOULD BE A RECALL AS IT COULD BE A SAFETY ISSUE ESPECIALLY WHEN YOU ARE STRANDED WITH YOUNG CHILDREN IN THE CAR ON A BLUSTERY WINTER DAY! I CALLED FORD MOTOR COMPANY AND THEY BASICALLY SAID IT WAS MY RESPONSIBILITY TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303972February 2, 2010
LATCHES/LOCKS/LINKAGES
I HAVE A FORD FOCUS 2002 ZX5 AND THE KEY WILL NOT TURN IN THE IGNITION. I AM SEEING THAT THIS IS A VERY COMMON PROBLEM, IN FACT CALIFORNIA HAS STARTED A CLASS ACTION LAWSUIT. FORD HAS NOT RECALLED THIS PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303707February 1, 2010
ELECTRICAL SYSTEM:IGNITION
KEY STUCK IN IGNITION, UNABLE TO REMOVE IT. THIS IS A HUGE PROBLEM FOR THE FORD FOCUS CARS, RESULTING IN NOT BEING ABLE TO LOCK YOU CAR HAVING TO LEAVE THE KEY IN THE IGNITION. REPLACEMENT IGNITIONS DON'T FIX THE PROBLEM, THEY FAIL ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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