Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#11171480January 22, 2019
POWER TRAIN, STEERING, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, ENGINE
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE POWER STEERING WAS FAULTY AND THE STEERING WHEEL SEIZED, WHICH MADE IT DIFFICULT TO TURN. ALSO, WHEN THE VEHICLE WAS STARTED AND THE CONTACT SHIFTED INTO DRIVE, THE VEHICLE AUTOMATICALLY WENT IN REVERSE. THE CONTACT HAD TO IMMEDIATELY ENGAGE THE PARKING BRAKE. ALSO, WHILE THE VEHICLE WAS PARKED ON THE STREET, IT ROLLED BACKWARDS DUE TO THE PARKING POSITION. FURTHERMORE, WHILE ATTEMPTING TO REVERSE, THE VEHICLE STALLED. ALSO, THE DOOR LATCHES WERE LOOSE AND IN DANGER OF BECOMING DETACHED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO TED RUSSELL FORD (9925 PARKSIDE DR, KNOXVILLE, TN 37922, (865) 444-6467) AND SERVICED MULTIPLE TIMES FOR EACH FAILURE; HOWEVER, EACH FAILURE REMAINED EXCEPT FOR THE POWER STEERING FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171531January 22, 2019
STEERING
CAME ON AFTER I WAS ATTEMPTING TO REPAIR THE HEAT/AC FAN AS IT HAS FAILED AFTER UNHOOKING THE BATTERY POST TO ATEMP TO RESET COMPUTER TO SEE IF THE CODE WOULD RESET IT DID NOT. STEERING IS HARD AND UNSAFE IF IT HAPPENS TO FAIL WHILE DRIVING THE SPEED LIMIT ON INTERSTATE OR PARKWAYS. IT MAY CAUSE POSSIBLE ACCIDENTS IF NOT RECALLED AND A FIX HAPPEN. STATIONARY WHEN THIS ISSUE HAPPEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171251January 21, 2019
FUEL/PROPULSION SYSTEM
I NEED MY 2012 FORD FOCUS REPAIRED PER MANUFACTURER RECALL NUMBER 18S32 AND NHTSA RECALL NUMBER 18V735.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170885January 19, 2019
STEERING
I PURCHASED A USED 2012 FORD FOCUS THAT IS EQUIPPED WITH THE ELECTRIC POWER ASSIST STEERING. AT ABOUT 116,500 I STARTED HAVING TROUBLE TURNING THE VEHICLE WHILE DRIVING. AN "POWER ASSIST MALFUNCTION" MESSAGE APPEARED, BUT AFTER RESTARTING THE CAR IT "SOLVED" THE PROBLEM. HOWEVER, AT AROUND 118,000 IT CAME ON PERMANENTLY WHILE I WAS MAKING A LEFT HAND TURN CAUSING ME TO HIT A GRANITE CURB PUTTING A DENT IN THE RIM.. I RECENTLY HAD TO HAVE THE CAR INSPECTED (01/05/2019) AND IT FAILED THE SAFETY PORTION OF THE INSPECTION. THIS IS A SAFETY ISSUE, AND I UNDERSTAND IT WILL COST ME OVER $2,000 DOLLARS TO HAVE "FIXED". THIS TYPE OF "STEERING UNITS" HAVE BEEN RECALLED BY FORD ON PREVIOUS MODELS OF THEIR VEHICLES, BUT NOT ON THE 2012 FORD FOCUS. WHY? THIS PUTS LIVES AT RISK BECAUSE OF THEIR FAULTY DESIGN AND REALLY NEEDS TO BE ADDRESSED. IT IS DRIVEABLE BUT EXTREMELY HARD TO TURN WHEN AT SLOW (5MPH TO 15MPH) SPEEDS, BUT STILL, IT IS EXTREMELY DIFFICULT TO PARK IN A CROWDED PARKING LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170926January 19, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
TAKATA RECALL. FIRST THE HEADLIGHTS STOPPED WORKING WITH NO WAY TO FIX IT. THEY RANDOMLY CUT OFF AT NIGHT WHILE DRIVING. NEXT, THE CAR WILL SHUTTER AND CUT OFF WHILE DRIVING. THE CAR WILL NO LONGER START. ALL THE INCIDENTS WERE ON A HIGHWAY IN VALDOSTA GEORGIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170364January 16, 2019
STEERING
TRIED TO START CAR THIS MORNING AND COULDN'T TURN STEERING WHEEL WHEN TRYING TO BACK OUT WITH WARNING LIGHT COMING ON. HAS HAPPENED ONE OTHER TIME. WORRIED IT WILL HAPPEN WHILE DRIVING AND I HAVE TO DRIVE DAILY ON A ONE LANE HIGHWAY THAT IS OFF THE EDGE OF MOUNTAIN. AFRAID OF GOING OVER EDGE IF IT HAPPENS WHILE ON IT. WILL BE CALLING DEALERSHIIP ABOUT IT. CAR HAS 135,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170426January 16, 2019
POWER TRAIN
I HAVE HAD THE A/C COMPRESSOR GO BAD. I HAVE RECENTLY FIXED 2 COOLANT ISSUES REPAIRED. THE TCM ON TRANSMISSION REPAIRED YESTERDAY U WAS ALMOST IN A COLLISION WHEN THE CARS TRANSMISSION QUIT. THE CURRENT PROBLEM IS I NEED A TRANSMISSION CLUTCH NOW ACCORDING TO FORD BUT BECAUSE I AM 7000 MILES OVER THE EXTENDED WARRANTY THEY REFUSE TO FIX . I ALSO HAVE MY STARTER GOING OUT NOW AND THAT FIX WITH FORD IS 729.00 .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166778January 13, 2019
POWER TRAIN
TOOK TO A MECHANIC AND HE STATED THE TRANSMISSION NEEDS REPLACING. MY VEHICLE WAS HESITANT WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166206January 10, 2019
STEERING
THE ELECTRONIC RACK AND PINION FAILED WHEN DRIVING. THE CAR STARTED DISPLAYING A POWER STEERING ASSIST ERROR ON THE DISPLAY. ALL POWER STEERING WAS LOST AND CAR NEARING LOST CONTROL AND CAUSED AN ACCIDENT. SPEED WAS 55 MPH ON SHUG JORDAN. AFTER DIAGNOSING THE ISSUE, A REPLACEMENT POWER STEERING UNIT NEEDED TO BE INSTALLED. FORD MADE A DEFECTIVE PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166208January 10, 2019
STEERING
VEHICLE WAS STATIONARY AT THE TIME. STEERING ASSIST WARNING CHECK MANUAL CAME ON THE DASH AND I WAS UNABLE TO TURN THE STEERING WHEEL. LUCKILY I WAS STOPPED. I TURNED THE CAR OFF AND BACK ON AND IT WORKED. KIND OF SCARED TO DRIVE IT NOW THOUGH, WHAT IF THAT HAPPENS WHEN I'M IN MOTION????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166301January 10, 2019
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHEN THE VEHICLE WAS STARTED, THE STEERING WHEEL FAILED AND BECAME DIFFICULT TO TURN. IN ADDITION, THE STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO WAYNE AKERS FORD (2010 10TH AVE N & I-95, LAKE WORTH, FL 33461, (561) 582-4444), BUT WAS NOT DIAGNOSED OR REPAIRED DUE TO THE FEES. THE MANUFACTURER WAS CONTACTED VIA MAIL AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 37,000. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166399January 10, 2019
STEERING
WITH INCREASING FREQUENCY THE POWER STEERING FAILS AT STARTUP. I TURN THE CAR OFF AND BACK ON AGAIN, SEEMS TO BE A QUICK FIX, BUT I WORRY SOMETHING IS ACTUALLY BROKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166035January 9, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 55 MPH, A FUEL ODOR ENTERED THE VEHICLE. THE VEHICLE WAS TAKEN TO LANCE CUMMINGHAM FORD (4101 EAST CLINTON HIGHWAY, KNOXVILLE, TN 37912. 866-591-3943) WHERE IT WAS DIAGNOSED THAT THE FUEL NECK HAD FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: CAS-16784641. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165144January 8, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER AND THE MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165026January 7, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
BOUGHT 2012 FORD FOCUS ON 3/2016. 5/2016 TOOK BACK TO DEALERSHIP FOR STUCK WINDOW D/T BAD MOTOR AND REPROGRAMMING OF TRANSMISSION CONTROL MODULE. 7/2016 CAR WOULD NOT START AT ALL, COMPLETELY STALLED OUT. TOOK TO FORD DEALERSHIP AGAIN...TRANSMISSION COMPUTER/MODULE REPLACED. 12/2018 CAR STALLED YET AGAIN AND STEERING WOULD NOT WORK NOR WOULD SHIFTER...TRANSMISSION GARAGE STATED THEY FIXED ISSUE. 8 HOURS LATER, THE CAR WOULD NOT RUN AT ALL. TRANSMISSION PLACE REFUSED TO TOUCH THE CAR AGAIN. CALLED ORIGINAL DEALERSHIP AND OFCOURSE, THEY REPLACED THE TRANSMISSION CONTROL MODULE. AND EXPECT US TO PAY FOR IT AGAIN THIS TIME! PLUS THE DEALERSHIP WILL NOT REPLACE CAR UNTIL MOST RECENT RECALL IS FIXED ON IT. LIKE HELL WILL I PUT MY 2 CHILDREN AND HUSBAND BACK IN THIS CAR WITH THE CHANCE OF IT TO STALL AGAIN AND CRASH. WE RESIDE 40 MILES AWAY FROM WORK SO A TOTAL OF A 1/2 TANK OF GAS AT ONE TIME IS NOT FEASIBLE IN WESTERN NEW YORK WEATHER. 5 TRANSMISSION PROBLEMS AND HOW MANY RECALLS LATER AND FORD MOTOR COMPANY WILL NOT DO ANYTHING TO MAKE THEIR WRONGS RIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164873January 7, 2019
STEERING
UPON STARTING MY 2012 FORD FOCUS ON TWO OCCASIONS IN THE PAST 2 MONTHS, MY STEERING WHEEL WOULD NOT TURN. THE "STEERING WHEEL ASSIST: FAULT" MESSAGE ALERTED ON MY STEERING WHEEL SCREEN ON BOTH OCCASIONS. THE CAR WAS PARKED ON THE STREET AND UPON TURNING THE CAR ON AND SEEING THE MESSAGE, I ATTEMPTED TO DRIVE OUT OF THE PARKING SPOT AND COULD ONLY GO STRAIGHT OR BACKWARDS. AFTER FINDING MULTIPLE COMPLAINTS ONLINE ABOUT MY SAME ISSUE, I TOOK IT TO MY LOCAL AUTO REPAIR SHOP TO DIAGNOSE THE ISSUE. THE DIAGNOSIS CODE IS U3000:49 - CONTROL MODULE INTERNAL ELECTRONIC FAILURE, AND THE INVOICE/TECHNICIAN'S OPINION CAN BE FOUND IN THE UPLOADED FILE BELOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164879January 7, 2019
AIR BAGS
BEFORE PURCHASING THIS VEHICLE THAT HAS A REBUILT TITLE AND THE AIRBAG LIGHT WAS ILLUMINATED, I HAD A DIAGNOSTIC TEST PERFORMED BY MY LOCAL FORD SERVICE DEPT. EVERYTHING CHECKED OUT FINE WITH THE EXCEPTION OF REPLACING THE AIR BAG. AFTER THE AIR BAG WAS REPLACED (~$1000 LATER), THEY PROCEED TO TELL ME THAT THE AIRBAG LIGHT IS STILL ON AND THE SENSORS NEED TO BE REPLACED AND IT WILL COST US ANOTHER $2000. IF THIS WAS KNOWN AT THE TIME OF THE DIAGNOSTIC, WE WOULD HAVE NEVER MADE THIS PURCHASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164954January 7, 2019
ELECTRICAL SYSTEM
A LOUD ABRUPT THUMP(S) AND/OR HIGH PITCHED SCREECHING SOUNDS COME FROM THE SOUND SYSTEM SPEAKERS. THIS OCCURS WITH THE RADIO IN THE "ON" OR "OFF" POSITION AND MAY LAST A FEW SECONDS UP TO MINUTES. THE SOUND IS VERY LOUD AND UNCONTROLLABLE. THE RADIO IS UNRESPONSIVE DURING AND AFTER THE NOISE (USUALLY REQUIRING AN ENGINE RESTART). THIS IS DANGEROUS WHEN OPERATING THE VEHICLE. THE NOISE LEVEL AND SUDDENESS CAUSES AN IMMEDIATE DEFENSIVE POSTURE JUST AS IF I HAD BEEN STRUCK FROM OUT OF NOWHERE. NOT ONLY THAT, IT IS ABUSIVE. IT REALLY RATTLES THE NERVES. THE ONLY SURE WAY TO CONTROL IT IS TO DISCONNECT THE RADIO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165311January 5, 2019
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
FOR A FEW MONTHS NOW MY POWER STEERING HAS BEEN NOT WORKING WHEN I TURN THE CAR ON SPORADICALLY. TO FIX THIS I HAVE BEEN JUST TURNING THE CAR OFF THEN BACK ON A FEW TIMES AND THAT SEEMS TO FIX THE PROBLEM. HOWEVER, NOW IT WON'T RESET AND I DO NOT HAVE POWER STEERING AT ALL. I HAD IT TOWED TO THE DEALER AND AFTER THEY CHARGED ME 140 THEY TOLS ME THAT IT NEEDS A NEW RACK AND PIN AND IT WOULD COST 2400!!! FORD ISSUED A RECALL ON SEVERAL DIFFERENT CARS FOR THIS SAME ISSUE. HOW MANY MORE PEOPLE HAVE TO BE HURT OR DIE BEFORE THEY ISSUE ONE FOR THIS? I JUST HAD THE TRANSMISSION CONTROL MODULE REPLACED UNDER WARRANTY AND RECEIVED A LETTER IN THE MAIL INFORMING ME THAT A RECALL WAS ISSUED DUE TO THE FUEL SYSTEM CAUSING MAJOR PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165349January 5, 2019
STEERING
WHILE DRIVING THE VEHICLE THE STEERING FAILED FORTUNATELY I WAS AT MY OWN STREET AND FINALLY GOT IT HOME BY GETTING MY GRANDSON TO HELP ME TURN THE WHEELS. TOOK TO AAMOCO THEY SCANNED FOR CODES AND UPDATED THE PCM/TCM. IT BROKE AGAIN IN 3 DAYS. I WAS FORTUNATE AGAIN I HAD NOT LEFT MY DRIVEWAY. THIS IS A SAFETY ISSUE IF YO ARE ON A FREEWAY OR OTHER ROADWAY WHERE TRAFFIC IS MOVING FAST. THIS WHOLE ENDEAVOR COST OVER $2000 TO FIX. I AVERTED THE DANGER BUT WHOSE TO SAY OTHERS MY NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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