Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#11176545February 12, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE LEAKED FUEL, LOST POWER, AND THE FUEL GAUGE WOULD BECOME INOPERABLE WHILE DRIVING. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT NO FAILURE WAS LOCATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176144February 11, 2019
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 40 MPH, THE DRIVER'S DOOR OPENED UNEXPECTEDLY WHILE THE DOOR WAS LOCKED. THE CONTACT CALLED PIONEER FORD (150 US-27, BREMEN, GA 30110, (770) 537-3673), BUT THEY WOULD NOT ASSIST SINCE THE FAILURE OCCURRED IN 2011. THE DEALER STATED THAT THE CONTACT WOULD BE CHARGED A DIAGNOSTIC FEE. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176220February 11, 2019
ELECTRICAL SYSTEM
WHILE DRIVING THE CAR WAS MAKING VERY LOUD CRACKING NOISES AS IF IT WAS BECAUSE OF MY RADIO. WHEN I STOPPED THE VEHICLE IT WAS STILL MAKING THE LOUD STATIC POPPING NOISES EVEN WITH THE KEY OUT OF THE IGNITION AND RADIO OFF. WHEN THE STOCK RADIO WAS REMOVED IT WAS VERY HOT AND SEEMED AS IF IT WAS ON THE VERGE OF STARTING A FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176289February 11, 2019
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHEN THE CONTACT STARTED THE VEHICLE IN THE MORNING, THE STEERING LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO SILL-TERHAR MOTORS (303-469-1801, LOCATED AT 150 ALTER ST, BROOMFIELD, CO 80020) WHERE IT WAS DIAGNOSED THAT AN UNKNOWN PART NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176365February 11, 2019
FUEL/PROPULSION SYSTEM, STEERING
I HAD THIS CAR ABOUT FOUR YEARS I PUT A TWO NEW BATTERY, NEW START, NEW RADIO, NEW RADIATOR, THERMOSTAT THE ARMS AND ROD REPLACE NOW I GOT THE STEERING ASSIST FAULT GOING ON IN MY CAR I GET WIRED PUT MONEY ON TO IT !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176024February 10, 2019
STEERING
DRIVING TO WORK STEERING STARTED TO GET HARD TO STEER ON THE HIGH WAY AND MAKING TURNS. THEN AFTER WORK PUT IN KEY TURN KEY ON SAYS STEERING LOST STOP. AT THIS TIME THE STEERING WAS LOCKED UP MY SON WAS ABLE TO GET THE STEERING TO WHERE HE COULD GET IT HIM BUT VERY HARD TO DO I COULDN'T BUDGET IT. THE WAY IT ACTED ON THE HIGHWAY I WAS AFRAID IT WOULD STOP WORKING CAUSE IT WAS GETTING MORE DIFFICULT TO MOVE THE STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176048February 10, 2019
STRUCTURE:BODY
TAKE A RECALL WHEN I WAS DRIVING DOWN THE ROAD MY DOOR JUST FLUNG OPEN AND I HAVE TO HOLD IT SHUT IT WAS IN MOTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174987February 7, 2019
STEERING
POWER STEERING ALWAYS TAKES AWHILE TO START WHEN THE CAR IS STARTED, NOW IT HAS GONE OUT COMPLETELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174770February 6, 2019
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE STALLED OFTEN AND WOULD NOT RESTART. IN ADDITION, THE RADIO STOPPED WORKING AND THE RPMS SEIZED. A LOCAL MECHANIC WAS CALLED AND THEY INSTRUCTED THE CONTACT TO DISCONNECT THE MAIN NEGATIVE TERMINAL UNDER THE VEHICLE. THE VEHICLE WAS TOWED TO THE LOCAL MECHANIC, BUT COULD NOT BE REPAIRED BECAUSE AN UNKNOWN FORD PART WAS NEEDED. HARRIS FORD (3710 VAN DYKE RD, NEWPORT, AR 72112, (870) 523-5559) WAS CONTACTED, BUT COULD NOT DIAGNOSE THE VEHICLE FOR ANOTHER TWO WEEKS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174548February 5, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. AS SOON AS THE VEHICLE WAS STARTED, THE "TRANSMISSION MALFUNCTION SERVICE IMMEDIATELY" MESSAGE POPULATED IN THE MESSAGE CENTER. THE VEHICLE WAS TAKEN TO PLAZA FORD (1701 BEL AIR ROAD, BEL AIR, MD 21014) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CLUTCH HAD TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174377February 4, 2019
STEERING
STEERING WHEEL LOCKED DURING DRIVING. UNABLE TO MAKE TURNS. POWER STEERING RACK MALFUNCTIONED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173439February 1, 2019
POWER TRAIN
WHILE TRAVELING AT 65 MPH ON HIGHWAY, VEHICLE SUDDENLY LOST ALL POWER TRANSMISSION TO THE WHEELS WITH CHECK ENGINE LIGHT ILLUMINATING AND SERVICE TRANSMISSION WARNING APPEARING ON CONSOLE. VEHICLE COASTED TO A STOP, PARTIALLY OBSCURING RIGHT LANE OF HIGHWAY. VEHICLE NARROWLY AVOIDED LIFE-THREATENING COLLISIONS WITH VARIOUS PASSING VEHICLES UNTIL EMERGENCY PERSONNEL ARRIVED IN RESPONSE TO 911 CALL TO BLOCK TRAFFIC AND ALLOW TOWING. VEHICLE WAS TOWED FROM THE SCENE. UPON RESTART OF VEHICLE, POWER TRANSMISSION TO WHEELS WAS RESTORED, THOUGH CHECK ENGINE LIGHT AND SERVICE TRANSMISSION WARNING REMAINED ILLUMINATED. FORD SERVICE DEPARTMENT DIAGNOSED AS FAULTY TRANSMISSION CONTROL MODULE (TCM) AND REPLACED TCM UNDER FORD FIELD SERVICE ACTION 14M02. FORD HAS KNOWN OF FAULTY TCM ELECTRICAL SOLDERING DESIGN WITH POSSIBLE CONSEQUENCE OF INTERMITTENT LOSS OF POWER TRANSMISSION TO THE WHEELS SINCE AT LEAST 2015 WHEN 14M02 WAS ISSUED, BUT INEXPLICABLY NO TCM SAFETY RECALL OCCURRED AT THAT TIME. AS PART OF FORD "CUSTOMER SATISFACTION PROGRAM" 15B22 ISSUED IN 2015, VEHICLE RECEIVED A TCM COMPUTER REPROGRAM THAT WAS SUPPOSED TO DETECT IMPENDING TCM FAILURE SO THAT TCM COULD PROVIDE WARNING ABOUT THE NEED FOR TCM REPLACEMENT, IF NEED BE, PRIOR TO HAZARDOUS EVENTS OCCURRING. THIS SOFTWARE UPDATE PROVED TO BE INEFFECTIVE, AS VEHICLE'S TCM FAILED WITHOUT WARNING IN HIGHLY DANGEROUS SCENARIO. A SAFETY RECALL SHOULD BE ISSUED FOR ALL UN-REPLACED TCMS IN ALL VEHICLES REFERENCED IN FORD FIELD SERVICE ACTION 14M02, AS STOP-GAP SOFTWARE REPROGRAM LEVIED BY FORD "CUSTOMER SATISFACTION PROGRAM" 15B22 HAS PROVEN INSUFFICIENT TO DETECT IMPENDING TCM CATASTROPHIC FAILURE. WAITING TO REPLACE THE TCM UNTIL IT SHOWS SIGNS OF FAILURE WILL (AND PERHAPS ALREADY HAS) LEAD TO FATALITIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173484February 1, 2019
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING AT LOW SPEEDS, THE DRIVER'S DOOR OPENED. THE CONTACT STATED THAT THE DOOR WOULD NOT LATCH CLOSED. THE CONTACT MENTIONED THAT THE DOOR NEEDED TO BE HELD CLOSED WHILE DRIVING. THE VEHICLE WAS TAKEN TO KINGS COLONIAL FORD (3565 COMMUNITY RD, BRUNSWICK, GA 31520, (912) 264-6400) WHERE THE CONTACT WAS INFORMED TO BRING THE VEHICLE BACK MONDAY TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173553February 1, 2019
POWER TRAIN
STARTED MY CAR TO LEAVE PARKING LOT. I WAS IN FORWARD MOTION AND TRANSMISSION LIGHT COMES ON WITH AN EXCLAMATION MARK. CAR IS RUNNING BUT WON'T REVERSE OR DRIVE FORWARD. THIS COULD'VE HAPPENED TO ME ON THE FREEWAY AND I WOULD'VE BEEN IN GREAT DANGER. I JUST PICKED MY CAR UP FROM FORD DEALERSHIP GETTING A RECALL ( 18S32/NHTSA RECALL 18V-735) COMPLETED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173628February 1, 2019
STEERING
STEERING WHEEL LOCKING UP WHEN I START CAR, FORD DENIES ANY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173333January 31, 2019
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS COASTED INTO A PARKING LOT AND THE ENGINE WAS POWERED OFF. THE VEHICLE WAS RESTARTED AND THE FAILURE RECURRED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE WITHOUT POWER STEERING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 129,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173105January 30, 2019
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE EXITING A PARKING SPACE, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS POWERED OFF AND RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS DRIVEN WITHOUT POWER STEERING ABILITY TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172869January 29, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE WOULD NOT INCREASE IN SPEED. THE CONTACT ALSO HEARD AN ABNORMAL POPPING NOISE COMING FROM THE FUEL TANK. THE CONTACT ALSO MENTIONED THAT THE GEAR SHIFTER WAS STUCK AND WOULD NOT SHIFT INTO THE CORRECT GEAR. THE VEHICLE WAS TOWED TO CAPITAL FORD (3660 S CARSON ST, CARSON CITY, NV 89701, (775) 882-5353) WHERE IT WAS DIAGNOSED THAT THE CONTROL MODULE NEEDED TO BE REPLACED. THE DEALER ALSO STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE), BUT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WERE NOT AUTHORIZING ANY RENTAL VEHICLES. THE FAILURE MILEAGE WAS 987,038.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172472January 28, 2019
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE THE CONTACT'S SON WAS DRIVING 35 MPH, THE STEERING WHEEL FAILED AND WAS DIFFICULT TO TURN. IN ADDITION, THE POWER ASSIST WARNING INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171585January 23, 2019
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE POWER STEERING FAILED. WHILE STEERING, THE CONTACT HAD TO USE EXCESSIVE FORCE TO TURN AND THE STEERING WHEEL SEIZED FREQUENTLY. THE CONTACT STATED THAT "SERVICE STEERING" APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO KOONS FORD (2540 RIVA RD, ANNAPOLIS, MD 21401, (410) 224-2100) WHERE IT WAS DIAGNOSED THAT A NEW POWER STEERING SYSTEM NEEDED TO BE INSTALLED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC AND WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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