Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#11202542April 19, 2019
STEERING
LOSS OF POWER STEERING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202554April 19, 2019
ELECTRICAL SYSTEM
JUST TURNED IN AN ORIGINAL CHARGING CORD UNDER RECALL (THE CORDS PLUG WOULD TEND TO OVERHEAT AND WAS A POTENTIAL FIRE HAZARD) AND GOT A BRAND NEW CORD FROM KEN GRODY FORD, CARLSBAD, CA. MY FIRST THOUGHT WHEN LOOKING AT THE NEW CORD WAS THAT THE ELECTRICAL CORD (19' LONG PART) LOOKED UNUSUALLY THIN. WITH THE NEW CORD, THE APPROX 19' PART OF THE CORD GETS WARM, ALL 19 FEET! THEY OBVIOUSLY USED TOO SMALL OF A WIRE GAUGE IN THE NEW CORD, AND THIS IN ITSELF IS A SAFETY HAZARD IN MY OPINION. I SPECIALIZE IN SELLING ELECTRIC CARS, AND I'M ALWAYS CHARGING VARIOUS MAKES AND MODELS IN MY GARAGE ON A 15AMP/110V DEDICATED CIRCUIT, AND HAVE NO ISSUES WITH OTHER CHARGING CORDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197171April 18, 2019
FUEL/PROPULSION SYSTEM
18S32 WAS PERFORMED JANUARY 2019 PER THE RECALL NOTICE I RECEIVED. FORD DEALER IN GARDEN CITY KS SAID MY CAR WAS FINE AND SENT ME ON MY WAY. APRIL 9TH, I RECEIVED A CEL FOR EMISSIONS ON THE PURGE CANISTER. FILLED UP WITH FUEL, UNABLE TO START. WAS ABLE TO FINALLY START VEHICLE AND IT DIED WHILE DRIVING. THIS IS THE SAME SYMPTOMS OF THIS RECALL FOR THE PCV UNDER 18S32. I TOOK BACK TO FORD APRIL 11TH (SAME DEALER) GAVE MY CASE NUMBER SINCE I CALLED FORD PRIOR TO ASK IF THIS WOULD BE COVERED, THEY SAID THE DEALERSHIP WOULD NEED TO LOOK. FORD DEALER RECEIVED CAR 4/15 (SINCE I NEEDED AN APPOINTMENT) SAID THEY NEEDED APPROVAL FROM FORD AND WOULD CALL ME. I CALLED 4/18 TO FOLLOW UP, SERVICE MANAGER SAID THEY GOT DENIED ON ONE AND WILL CHECK WITH OTHER DEPARTMENTS AT FORD. I RECEIVED ANOTHER CALL SAME DAY THAT THEY CANNOT COVER IT SINCE IT WAS A ONE TIME RECALL FOR THIS ISSUE DESPITE NO PARTS BEING REPLACED AT PREVIOUS RECALL. MY CAR, DOES RUN, BUT I AM CONCERNED THE VACUUM ISSUE IN THIS RECALL WILL RENDER MY CAR USELESS IF I CONTINUE TO DRIVE SINCE THIS IS MY ONLY CAR. I NEED ASSISTANCE GETTING THE RECALL DONE DESPITE BEING DENIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197260April 18, 2019
ENGINE, POWER TRAIN
MY VEHICLES TRANSMISSION HAS BEEN REPLACED SEVERAL TIMES AND HAD A TCM REPLACEMENT AS WELL AND STILL IS NOT WORKING IT IS ALSO HAD TWO CLUTCHES AND SEVERAL SOFTWARE UPDATES WITH NO SUCCESS. THE CAR HAS STARTED DISPLAYING NEW TRANSMISSION ISSUES RELATED TO THE SOFTWARE IN WHICH NOW THE VEHICLE WILL NO LONGER GO IN REVERSE AND JUST THE OTHER DAY WHILE DRIVING AT 75 TO 80 MPH ON THE HIGHWAY MY VEHICLE SLAMMED IT SELF INTO SECOND GEAR VERY HARD AND THEN INTO NEUTRAL I WAS ALMOST REAR ENDED AT APPROXIMATELY 85 MPH IN WHICH I COULD HAVE DIED THIS IS UNACCEPTABLE AFFORD TO NOT EXCEPT RESPONSIBILITY AND OFFER A BUYBACK FOR THESE VEHICLES I HAVE SPENT COUNTLESS HOURS OF MY TIME WITH THIS VEHICLE AND HAVE HAD SEVERAL OCCASIONS WITH ENGINE LOSS POWER TRANSMISSION WOULD NOT SHIFT SLAMMING INTO KEY LOWER GEARS AT HIGH RATE OF SPEED COMPLETE CAR SHUT DOWN ALL OF THESE ISSUES IN WHICH I COULD HAVE BEEN IN A FATAL ACCIDENT WITH AND WE STILL HAVE NO RESOLUTION AFTER SEVERAL YEARS I AM OUT RAGED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196846April 17, 2019
ENGINE
THE TRANSMISSION IS WINDING UP REAL HIGH WHEN TRYUNG TO SHIFT INTO GEARS WHILE DRIVIG DOWN THE ROAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196646April 16, 2019
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 70 MPH, THE STEERING WHEEL BECAME UNCONTROLLABLE WHEN MAKING TURNS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO GORDIE BOUCHER FORD OF KENOSHA (8301 75TH ST, KENOSHA, WI 53142, (262) 697-0700) WHERE IT WAS DIAGNOSED THAT THE STEERING COMPUTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 127,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196683April 16, 2019
POWER TRAIN
AT 84,000 MILES, TRANSMISSION CLUTCHES STARTED TO SLIP ON ACCELERATION IN 1ST GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196748April 16, 2019
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 10 MPH, THE FRONT PASSENGER DOOR OPENED WITHOUT WARNING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 77,146.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196793April 16, 2019
POWER TRAIN
SHIFTING AND TRANSMISSION ISSUES: VEHICLE STARTED OUT WITH SHIFTING PROBLEMS FROM FIRST TO SECOND GEAR. TOOK TO A MECHANIC AND WAS TOLD I NEEDED A NEW TRANSMISSION (AT THIS TIME THE CAR HAD ROUGHLY 80K MILES). THEN TOOK TO THE FORD DEALERSHIP, WHERE MY CAR WAS UNDER EXTENDED WARRANTY, WHERE THE CAR'S COMPUTER WAS RESET, AND WAS TOLD THEN THAT IT WOULD CONTINUE TO HAVE SHIFTING ISSUES; THAT'S JUST HOW THE CAR WAS MADE. ABOUT THREE MONTHS LATER, THE PROBLEMS STARTED AGAIN AND GOT WORSE. THE SHIFTING CONTINUED TO DYSFUNCTION, WHICH I "FIXED" BY PARKING AND RESTARTING MY CAR, THUS RESTARTING THE COMPUTER. IT WOULD USUALLY DRIVE OKAY AFTER THAT. I DROVE LIKE THIS FOR SOME TIME UNTIL I WAS HAVING ISSUES STARTING THE CAR AND ONCE I FINALLY GOT IT STARTED, IT WAS UNABLE TO GO IN REVERSE. I IMMEDIATELY BROUGHT IT BACK TO THE SAME PLACE WHERE MY COMPUTER WAS RESET THE FIRST TIME, AND WAS TOLD THAT MY CLUTCH NEEDS TO BE REPLACED. AT THIS APPOINTMENT, I ALSO DISCOVERED THAT MY EXTENDED WARRANTY WAS EXPIRED BY A MONTH, AND WOULD COST $2K TO FIX. THERE IS A RECALL ON THIS VEHICLE NOW, BUT THIS CAR IS CURRENTLY PARKED, UNABLE TO START OR MOVE, IN MY DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196059April 13, 2019
STEERING
STEERING QUITS INTERMITTENTLY.. IT'S A WELL KNOWN AND DOCUMENTED SAFETY HAZARD AS I HAVE SEEN HUNDREDS AND HUNDREDS OF SIMILAR COMPLAINTS. JUST ADDING ONE MORE TO THE LIST. DON'T SEE A FULL RECALL IN THE FUTURE BUT A LITTLE HELP WITH A VERY EXPENSIVE REPAIR WOULD BE NICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195652April 11, 2019
ENGINE
STALLING DEADING AND SHATTERING POWER LOSE ENGINE LIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195577April 11, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE ATTEMPTING TO ACCELERATE AT A STOP LIGHT, THE VEHICLE HESITATED. THE VEHICLE WAS TAKEN TO SUMMERVILLE FORD (9700 DORCHESTER RD, SUMMERVILLE, SC 29485, (877) 477-1434) WHERE THE CONTACT WAS INFORMED THAT THE TRANSMISSION CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194891April 9, 2019
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE OPERATING THE VEHICLE, THE ENGINE, BATTERY, AND OIL SENSOR INDICATORS ILLUMINATED BEFORE THE VEHICLE SHUT OFF. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. HINES PARK FORD (56558 PONTIAC TRL, NEW HUDSON, MI) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195292April 9, 2019
ENGINE, POWER TRAIN
WHILE DRIVING ON A BUSY INTERSTATE THE RPMS ON MY VEHICLE REVVED TO 5000, WOULDN'T ACCELERATE, AND QUICKLY SLOWED DOWN. I WAS IN THE FAST LANE WHILE TRAFFIC AROUND ME WAS GOING 75+ AND WAS FORCED TO PULL OVER ON THE LEFT SHOULDER WITH MY DOG IN THE VEHICLE AT 9:30PM ON A FRIDAY NIGHT. ONCE STOPPED, MY VEHICLE WOULDN'T MOVE AS I TRIED TO GO INTO REVERSE AND WOULDN'T GO OVER 25 MPH WHILE TRYING TO GO FORWARD. I WAS STRANDED ON THE INTERSTATE FOR 2 HOURS WAITING FOR A TOW TRUCK PAID FOR OUT OF POCKET BECAUSE MY 'WARRANTY EXPIRED DUE TO HIGH MILEAGE'. MY BOYFRIEND HAD TO LEAVE SCHOOL TO ALSO PULL OVER BEHIND ME ON THE INTERSTATE AND TAKE THE DOG FROM MY CAR TO HIS ON THE BUSIEST INTERSTATE IN THE STATE WE LIVE IN. MINE, MY DOG'S MY BOYFRIEND'S LIVES WERE ALL IN EXTREME DANGER DUE TO THE FAILURE OF A PART ON MY VEHICLE I HAVE HAD REPLACED TWICE ALREADY AND IS A KNOWN PROBLEM WITH THE MAKE MODEL AND YEAR OF MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195304April 9, 2019
STEERING
HAVE HAD SEVERAL INSTANCES OF THE POWER STEERING NOT FUNCTIONING UPON START UP. WARNING LIGHT CAME ON, BUT RESET AND WORKED UPON RESTARTING. OCCASIONALLY STEERING WILL TAKE EXTRA TIME, APPROX. 5 SECONDS, TO FUNCTION UPON STARTING HOWEVER YESTERDAY IT WOULD NOT RESET AND FUNCTION PROPERLY. HAD TO DRIVE APPROX. 5 MILES WITH NO POWER STEERING. WORKED PROPERLY AFTER PARKING AND RESTARTING CAR AFTER APPROX. 15 MIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194399April 7, 2019
STEERING
BOUGHT THIS USED FOR MY SON'S FIRST CAR. POWER STEERING WENT OUT WHILE DRIVING. ONLY 80000 MILES ON THIS CAR. THIS COULD HAVE KILLED MY INNOCENT BOY. RECALL THIS BEFORE SOMEONE DIES!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194115April 5, 2019
ENGINE
TAKATA RECALL THE ENGINE LIGHT WARNING IS ON ON MY CAR AND SLIPS WHILE DRIVING. I AM TRYING TO GET HELP TO DETERMINE WHAT IS WRONG TO AVOID ACCIDENTS. I RECEIVED A RECALL LETTER BUT I LOST THE LETTER THAT WAS SENT TO ME. YOUR ATTENTION AND TIME ON MY CONCERN IS VERY MUCH APPRECIATED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194132April 5, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 13V523000 (POWER TRAIN), THE VEHICLE STALLED WHILE DRIVING VARIOUS SPEEDS. THE FAILURE OCCURRED INTERMITTENTLY. THE REPAIR WAS PERFORMED BY DELEHANTY FORD (1510 E PIERSON RD, FLUSHING, MI 48433, (810) 659-5687). THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194209April 5, 2019
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
I HAVE A CALLED THE DEALERSHIP I BOUGHT MY CAR FROM. THEY ARE REFUSING TO HELP ME. MY TRANSMISSION IS GOING OUT ON MY CAR. THAT I'VE HAD FOR 1 YEAR. I'VE HAD MY CAR LOOKED AT 4 TIMES. BUT THE ISSUE WASN'T FIXED. THIS CAR ISN'T SAFE FOR ME TO DRIVE. I WANT THIS FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193955April 4, 2019
STEERING
ON TWO SEPARATE OCCASIONS, THE CAR LOST STEERING ABILITY WITHOUT ANY WARNING WHILE MY SON WAS DRIVING ON A BUSY HIGHWAY IN TRAFFIC. HE WAS LUCKILY ABLE TO PULL OVER WITHOUT CRASHING, THOUGH REQUIRED CONSIDERABLE EFFORT TO MANEUVER THE CAR OUT OF TRAFFIC, AS STEERING REQUIRED FULL STRENGTH. THE STEERING ASSIST MALFUNCTION MESSAGE APPEARED AFTER THE 3RD INCIDENT WHEN HE STARTED THE CAR IN HIS DRIVEWAY. I CANNOT UNDERSTAND HOW FORD CAN CAN CONTINUE TO ENDANGER DRIVERS AND OTHERS BY NOT RECALLING THIS CLEARLY DEFECTIVE ELECTRONIC STEERING SYSTEM. THE EXACT SAME SYSTEM HAS BEEN RECALLED IN OTHER MODELS TOTALING OVER 1.3 MILLION VEHICLES, PER A NEW YORKTIMES ARTICLE. THIS IS NOT A SMALL OR TRIVIAL PROBLEM. IN ADDITION, FORD MANUFACTURING HAS NOTIFIED DEALERS OF 'STEERING PROBLEMS' BUT FELL SHORT BY NOT INVESTIGATING THE ISSUE. THE PROBLEM IS APPARENTLY WELL KNOWN AND DOCUMENTED. PLEASE DO SOMETHING BEFORE INNOCENT PEOPLE ARE INJURED AND/OR KILLED. WE HAVE ALREADY ENDURED THE STRESS OF A TRANSMISSION/CLUTCH MALFUNCTION, FOR WHICH FORD EXTENDED THE WARRANTY TO COVER, BUT DID NOT NOTIFY OWNERS, AS AN OFFICIAL RECALL WOULD REQUIRE. OUR EXTREMELY HONEST AND DILIGENT MECHANIC RESEARCHED IT AND FOUND OUT, SO WE WERE ABLE TO HAVE THOSE REPAIRS DONE AT THE DEALER AT NO EXPENSE. THIS IS A NO-BRAINED, DO THE RIGHT THING AND ISSUE THE RECALL. DON'T PLAY RUSSIAN ROULETTE WITH OTHER PEOPLE'S LIVES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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