Ford Focus Complaints (2002)

971 consumer complaints on file.

#10434836November 8, 2011
UNKNOWN OR OTHER, SERVICE BRAKES, HYDRAULIC
AFTER 2 COMPLAINTS TO DEALER ABOUT REAR BRAKE VIBRATION/NOISE, THEY FOUND NOTING WRONG. ON OUR TRIP GOING DOWN INTERSTATE 40 AT 70 MPH THE BACK WHEEL COMES OFF MY CAR. THE WHEEL AND HUB ARE BROKEN,CUTS THE BRAKE LINE AND I LOSE MY BRAKE FLUID. NO BRAKES AND TRYING TO KEEP IT OUT OF THE DITCH. IF THERE WOULD OF BEEN A CAR ON THE SIDE OF ME. I AM POSITIVE THERE WOULD HAVE BEEN INJURY/DEATH. HAD EXTENDED WARRANTY. FORD PAID 0. SAID I HIT SOMETHING IN ROAD. NOW AT THE REPAIR SHOP AGAIN. THE WHEEL BEARINGS ON THE REAR ARE FROZEN . I HAVE TO BUY NEW DRUMS FOR BOTH SIDE AGAIN. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10434912November 8, 2011
FUEL SYSTEM, GASOLINE
CAR WAS RUNNING FUNNY FOR ABOUT A WEEK. LEAVING A STORE PARKING LOT. I PULLED OUT ON THE HIGHWAY AND CAR STARTED MISSING REAL BAD AND STALLED. WOULD NOT START BACK UP. I HAD IT TOWED TO THE GARAGE AND WAS TOLD AFTER THEY LOOKED AT IT THAT IT NEEDED A NEW FUEL DELIVERY SYSTEM OR FUEL PUMP AND STUFF. ANOTHER KNOWN ISSUE BY FORD MOTOR COMPANY,BUT NOT FOR MY FORD FOCUS. THE GUY I PULLED OUT ON PROBABLY THOUGHT IDIOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433376November 1, 2011
SUSPENSION:FRONT:MACPHERSON STRUT, SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
2002 FORD FOCUS. CONSUMER WRITES IN REGARDS TO DENIAL OF REIMBURSEMENT *TGW THE CONSUMER STATED IN MAY 2011, THE RIGHT FRONT SPRING FRACTURED. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP WHERE BOTH THE LEFT AND FRONT SPRING/STRUT ASSEMBLIES WERE REPLACED. THE CONSUMER LEARNED FORD HAD ISSUED A TECHNICAL SERVICE BULLETIN ADVISING DEALERS THAT CERTAIN FOCUS VEHICLES INCLUDING HIS WERE SUSCEPTIBLE TO FRONT SPRING FRACTURE FAILURES DUE TO INADEQUATE CORROSION PROTECTION. THE CONSUMER WAS DENIED REIMBURSEMENT, BECAUSE HE DID NOT TAKE HIS VEHICLE TO A FORD DEALER FOR REPAIRS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430717October 18, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2002 FORD FOCUS. WHILE ATTEMPTING TO ACCELERATE FROM A COMPLETE STOP, THE VEHICLE SUDDENLY LOST ALL POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO DIAGNOSED THE VEHICLE WITH A FAILED TIMING BELT. THE CONTACT WAS AWAITING REPAIRS. THE DEALER ADVISED THE CONTACT TO NOTIFY THE MANUFACTURER OF THE FAILURE. THE MANUFACTURER WAS CONTACTED BUT OFFERED NO ASSISTANCE SINCE THERE WERE NO RECALLS FOR THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427634September 27, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT WHILE STOPPED, HE HEARD A SNAPPING NOISE AND THE REAR PASSENGER WINDOW DROPPED DOWN INTO THE DOOR PANEL. THE CONTACT EXAMINED THE VEHICLE HIMSELF AND NOTICED THAT A PLASTIC MECHANISM WITHIN THE DOOR PANEL WAS BROKEN, CAUSING THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426553September 21, 2011
ELECTRICAL SYSTEM
KEY WILL NOT TURN IN THE IGNITION, THEREBY PREVENTING THE CAR FROM STARTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423611August 31, 2011
SUSPENSION, POWER TRAIN, SERVICE BRAKES, HYDRAULIC
MY 2002 FORD FOCUS WAGON NEEDED BRAKES BECAUSE THE FRONT END WOULD SHAKE WHEN I APPLIED BRAKES. ALSO NOTICED A WHIRLING NOISE FROM THE BACK OFF CAR BUT DID NOT MENTION THAT TO MY MECHANIC. HE TOOK IT FOR A TEST DRIVE AND ASKED IF I NOTICED THE WHIRLING NOISE TOO. HE SAID HE WAS CONCERNED AND CHECKED THAT 1ST. MY RIGHT REAR TIRE WAS FROZEN AND NOT TURNING, THAT'S WHERE THE NOISE WAS COMING FROM. IT HAD TO BE CUT OFF IN ORDER TO BE REPLACED. HE TOLD ME THAT THE WHEEL COULD HAVE BROKE OFF WHILE DRIVING AND COULD HAVE KILLED ME, I HAD THAT REPAIRED, ALONG WITH FRONT END BRAKES AND REPLACED WARPED ROTORS. THEN JUST 2 DAYS LATER BACKED OUT OF MY DRIVEWAY AND BROKE A FRONT RIGHT COIL SPRING. A YEAR LATER REPLACED THE ALTERNATOR. AND LAST WEEK JUST HAD TO PAY FOR A REBUILT TRANSMISSION, BECAUSE WOULD NOT SHIFT PROPERLY, UPON OBSERVATION THE TRANSMISSION HAD METAL CHIPS IN TRANSMISSION FLUID AND NEEDED TO BE REPLACED. I CANT BELIEVE NO RECALL ON THIS CAR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421607August 26, 2011
UNKNOWN OR OTHER
2002 FOCUS, STALLING OUT AT HIGH SPEED WITH NO WARNING. WHEN IT HAPPENS IT'S LIKE TRYING TO DRIVE A CAR WITHOUT A BATTERY. NOTHING WORKS. HAPPENED 10 TIMES IN A CAR WITH LESS THAN 70K MILES. WE REPLACED FUEL PUMP, FUEL FILTERS, COIL, SPARK PLUGS AND WIRES, AND CAR WILL NOT STAY RUNNING. KEEPS STALLING. HOW MANY COMPLAINTS BEFORE THIS MODEL IS RECALLED. SOMEONE IS GOING TO DIE AT SOME POINT SINCE THE CAR CANNOT BE CONTROLLED BY THE DRIVER WHEN THIS PHENOMENOM OCCURS. FORD SAYS THERE IS NO KNOWN PROBLEM WITH THIS MODEL. I SHOULDN'T HAVE TO REPLACE A FUEL PUMP ON A CAR WITH LESS THAN 70KON IT. FORD DID CHANGE THE FUEL DELIVERY MODULE FOR OTHER YEARS BUT SAYS THE PROBLEM WAS NOT ON 2002 MODEL. OBVIOUSLY THEY CHANGED IT FOR A REASON. THIS MODEL NEEDS TO BE RECALLED AND HAVE THE "NEW" FUEL DELIVERY MODULE INSTALLED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421437August 25, 2011
SUSPENSION:FRONT
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED BOTH FRONT COIL SPRINGS BROKE. DURING ROUTINE TIRE MAINTENANCE THE MECHANIC STATED THE COIL SPRINGS WERE BROKEN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420942August 22, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT WAS DRIVING APPROXIMATELY 5 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO AN INDEPENDENT WHERE THE ENGINE RESTARTED. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE PROBLEM. THE SIMILAR FAILURE RECURRED; ALTHOUGH THE ENGINE RESTARTED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THE FUEL PUMP WOULD NEED TO BE REPLACED. THERE WAS A RECALL RELATED TO THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER 03V482000 (FUEL SYSTEM, GASOLINE). THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 49,728.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419958August 18, 2011
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT THE WIRES ON TOP OF THE FUEL PUMP STARTED TO MELT. AS A RESULT, THE VEHICLE WOULD INTERMITTENTLY SURGE FORWARD AND STALL WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE MELTING WIRES WERE CAUSING THE FAILURE. THE FAILURE MILEAGE WAS 132,000 AND THE CURRENT MILEAGE WAS 154,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10418788August 8, 2011
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
VEHICLE FAILED TO START AFTER COMPLETING A 30 MINUTE DRIVE AND BEING TURNED OFF FOR ABOUT 5 MINUTES. CLICKING NOISES LIKE STARTER FAILING TO ENGAGE OR LOW BATTERY ENSUED. WHEN HOOD WAS LIFTED AND BATTERY COVER REMOVED AND CABLES AND CONNECTIONS WERE INSPECTED, IT WAS OBSERVED THAT THE POSITIVE CABLE OFF THE BACK OF THE POSITIVE BATTERY HARNESS WAS EXPOSED, THE INSULATION BEING ALMOST COMPLETELY MELTED. THE EXPOSED WIRES SHOWED SIGNS OF FRAYING AND BURNING. AFTER ATTEMPTING TO JUMP START THE VEHICLE ABOUT 3 TIMES AND WAITING ABOUT 20 MINUTES, THE VEHICLE STARTED. THE VEHICLE WAS DRIVEN ABOUT 20 MILES TO A SERVICE STATION AND INSPECTED BY THEIR MECHANICS. IT WAS DECIDED FOR SAFETY REASONS(FIRE HAZARD) TO LEAVE VEHICLE. IN 45 YEARS I HAVE NEVER KNOWN A BATTERY CABLE TO MELT EVEN THOUGH I HAVE HAD BAD CONNECTIONS, CORRODED TERMINALS AND HARNESS TO THE BATTERY AND EVEN BAD STARTERS. ALL OF THE ABOVE REASONS WERE THE ONLY SOLUTIONS OFFERED TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416502August 1, 2011
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THE REAR BEARINGS SEIZED AND NEEDED TO BE REPLACED SIX TIMES. ON ONE OCCASION THE CONTACTS REAR PASSENGER WHEEL BROKE OFF CAUSING THE CONTACT TO REPLACE THE CONTROL ARM. THE DEALER DID NOT DIAGNOSE THE FAILURE, BUT STATED THE FAILURE OCCURRED FREQUENTLY WITH THAT MODEL YEAR VEHICLE. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415536July 28, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT THE ROCKER PANEL ON THE DRIVER SIDE OF THE VEHICLE WAS RUSTED. AN AUTHORIZED DEALER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT THEY WOULD NOT REPAIR THE VEHICLE BECAUSE PARTS WERE UNAVAILABLE. THE DEALER ALSO STATED THAT THE FAILURE WAS A MANUFACTURERS DEFECT WHICH HAD SINCE BEEN CORRECTED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT REPAIR SHOP WHERE THE CONTACT WAS AGAIN INFORMED THAT PARTS WERE UNAVAILABLE. THE REPAIR SHOP ALSO STATED THAT JUNK YARDS WERE NOT USING PARTS FROM OLDER VEHICLES BECAUSE THE PART WAS KNOWN TO HAVE RUSTING ISSUES. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10414669July 22, 2011
ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT WHENEVER SHE WOULD DOWNSHIFT OR BRAKE TO A COMPLETE STOP, THE VEHICLE WOULD STALL WITHOUT WARNING. THE FUEL FILTER, ENGINE COIL PACK AND SPARK PLUGS WERE REPLACED BUT TO NO AVAIL. THE CONTACT EXPERIENCED THE FAILURE AT LEAST THREE TIMES. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THERE WERE NO RECALLS ON THE VEHICLE AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412347July 14, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING 60 MPH THE ENGINE DROPPED DOWN ONTO THE DRIVE SHAFT. THE VEHICLE WAS PULLED OVER AND TOWED HOME. AN INDEPENDENT MECHANIC INSPECTED THE VEHICLE AND THE CONTACT WAS INFORMED THAT THE BOLTS FOR THE ENGINE MOUNT FRACTURED DUE TO CORROSION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10409201June 28, 2011
TIRES
TL - THE CONTACT OWNS A 2002 FORD FOCUS. THE VEHICLE WAS EQUIPPED WITH TIRES MANUFACTURED BY FALCON, SIZE 205-50-R16, TIRE LINE ZIEX, DOT V43V, AND SERIAL NUMBER 4M9R4509. THE CONTACT STATED WHILE INSPECTING THE TIRES THERE WAS EVIDENCE THAT THE SIDE WALLS WERE CRACKED. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS NOT CONTACTED REGARDING THE DEFECTIVE TIRES. THE FAILURE AND CURRENT MILES WERE 19,000. RK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405826June 10, 2011
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
WENT TO LEAVE WORK YESTERDAY AND THE KEY WON'T TURN AT ALL IN MY 2002 FORD FOCUS. AFTER A QUICK INTERNET SEARCH, IT SEEMS TO BE A HUGE PROBLEM AND CONSISTENT FAILURE ON FORDS PART...BUT THEY REFUSE TO ISSUE A RECALL. FROM WHAT I'VE READ, THE DEALERSHIP CHARGES $350-450 TO REPLACE THIS PART, AND THEY REPLACE IT WITH THE SAME FAULTY DESIGNED PART THAT WAS CAUSING THE PROBLEM IN THE FIRST PLACE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10403596May 27, 2011
SUSPENSION:FRONT
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT THE PASSENGER SIDE COIL SPRING FRACTURED WHILE DRIVING 5 MPH. THE VEHICLE WAS STILL DRIVABLE AND WAS DRIVEN TO A DEALER. THE DEALER ADVISED THAT THE SWAY BAR, STRUT MOUNTS AND THE LINKS HAD ALSO FRACTURED AS A RESULT OF THE FAILURE. THE COIL SPRINGS WERE COVERED UNDER A VOLUNTARY RECALL THAT WAS ISSUED, BUT THEY DECLINED TO REPAIR THE OTHER COMPONENTS. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000. THE VIN WAS NOT AVAILABLE. UPDATED 06/29/11*LJ UPDATED 2/07/2012 *LN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10400778May 13, 2011
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE PROBLEM. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 83,000 AND CURRENT MILEAGE WAS 89,000. UPDATED 6/8/11 *CN THE CONSUMER BELIEVED THE STALLING WAS DUE TO A CLOGGED FUEL PUMP. UPDATED 06/15/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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