Ford Focus Complaints (2013)

2,181 consumer complaints on file.

#10986385May 18, 2017
POWER TRAIN
WHEN ACCELERATING AFTER BEING COMPLETELY STOPPED VEHICLE HAS A DELAYED ACCELERATION. AT TIMES WHEN I AM COMING TO A STOP THE VEHICLE LURCHES FORWARD LIKE I HAVE MY FOOT ON THE GAS. I HAVE HAD THE CLUTCH REPLACED SEVERAL TIMES DUE TO THE RECALL AND ITS NEVER FIXED THE PROBLEM AND NOW FORD IS REFUSING TO FIX UNDER THE RECALLS EXTENDED WARRANTY. I AM WORRIED THAT I MAY HIT SOMEONE WHEN PRESSING THE BRAKE AND THE CAR JERKS FORWARD OR SOMEONE MAY HIT ME WHEN TAKING OFF FROM A STOP BECAUSE MY VEHICLE WILL NOT GO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986142May 17, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING UNKNOWN SPEEDS, THE VEHICLE SHUTTERED WHEN ACCELERATING AND THE TRACTION CONTROL AND TRANSMISSION WARNING INDICATORS ILLUMINATED AND FLASHED. THE DEALER DIAGNOSED THAT AN UNKNOWN MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986011May 16, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
AFTER PURCHASING THE VEHICLE BRAND NEW IN JUNE 2013, THE CAR WOULD STALL/JERK/GRIND WHEN TRYING TO TAKE OFF AFTER BEING STOPPED AT A RED LIGHT OR STOP SIGN, OR JUST ACCELERATING TO INCREASE SPEED. HAD TO TAKE IT IN TO THE DEALER TO HAVE THE CLUTCH REPAIRED AND EVEN AFTER THIS WAS PERFORMED, IT STILL JERKS, ESPECIALLY WHEN THE AIR CONDITIONER IS ON. IN JANUARY 2016, HAD TO TAKE IT TO THE DEALER TO REPROGRAM THE PCM/TCM AND PERFORM CLUTCH WHICH WAS THE 15B22 SOFTWARE UPDATE ISSUED BY FORD MOTOR COMPANY. AFTER 36,000 MILES THE HORN STOPPED WORKING. AFTER 65,000 MILES THE CHECK ENGINE LIGHT TURNED ON AND AFTER TAKING IT TO THE DEALER, WAS TOLD IT HAD A CODE P0456 WHICH IS A SMALL EVAP LEAK PRESENT. SINCE IT'S NOT UNDER WARRANTY, I HAVE TO PAY $119 JUST TO DIAGNOSE THE PROBLEM. NOW I HAVE A SAFETY RECALL NOTICE 16S30 WHICH STATES IT MAY BE POSSIBLE THAT MY SIDE DOOR LATCH MAY BREAK, WHICH MAY MAKE THE DOOR DIFFICULT TO LATCH. ALL THIS ON A VEHICLE THAT IS UNDER 100,000 MILES AND ALMOST 4 YEARS OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985821May 15, 2017
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE OPERATING THE VEHICLE, THE DRIVER SIDE SEAT BELT BUCKLE WOULD NOT LOCK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BUCKLE RECEIVER WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985043May 12, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THIS CAR EXPERIENCES SUDDEN LOSS OF POWER LEADING TO THE INABILITY TO ACCELERATE OR EVEN MOVE THE VEHICLE FOR VARYING LENGTHS OF TIME. THIS IS LEFT ME STRANDED IN DANGEROUS SITUATIONS THREE TIMES. TWICE I WAS IN TRAFFIC (COMING OFF THE I-95 NORTH AND NEEDING TO MERGE MY EXIT, THEN WHEN STOPPED AT A RED LIGHT IN A LEFT TURN LANE) . MOST RECENTLY THE VEHICLE WOULD NOT START UP AFTER BEING IN A PARKED. IN THE LATTER EPISODE JUMP-STARTS DID NOT HELP. WHILE THE DASH LIGHTS EVENTUALLY CAME ON, AND THE WINDSHIELD WIPERS WERE ABLE TO MOVE ONE TO TWO TIMES AND THEN DIED, THE ENGINE SIMPLY WOULD NOT TURN OVER. INITIAL EVALUATIONS BY THE DEALER FOR AN ENGINE LIGHT GAVE AN "OVERSPEED CODE" WHICH WAS NOT RELEVANT TO DRIVING CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984836May 11, 2017
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT ALSO STATED THAT THE WEATHER STRIPPING ON THE FRONT DRIVER'S SIDE FAILED AND WAS REPLACED EVERY SIX MONTHS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE STRIPPING WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND REFERRED THE CONTACT TO THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984952May 11, 2017
POWER TRAIN
THE TRANSMISSION WENT OUT .THE CAR GAVE ME ABOUT A 60 SECOND WINDOW TO ACT ON IT. THE MESSAGE SAID "TRANSMISSION FAULT ACT NOW" THEN WENT OUT ON ME IN THE MIDDLE OF THE ROAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984802May 11, 2017
POWER TRAIN
THE CAR AUTOMATICALLY ACCELERATED WHILE PARKING PERPENDICULAR IN A PARKING STRUCTURE; DRIVER HAD SLOWED/BRAKED, TO 5 MILES OR LESS, TO PARK AND TAKEN HER FOOT OFF THE GAS AND PRESSED THE BRAKE. ABRUPTLY THE CAR ACCELERATED AND THE CAR CRASHED INTO THE WALL IN FRONT WITH THE DRIVER AIR BAGS ACTIVATED AND FRONT BUMPER CRUSHED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10984223May 8, 2017
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HESITATED TO ACCELERATE AND SHUTTERED. ON SEVERAL OCCASIONS, THE VEHICLE FAILED TO START. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED FOR THE SAME FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984234May 8, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
AS I WAS WAITING FOR LIGHT TO TURN GREEN AT A BUSY INTERSECTION MY CAR STALLS. IT WAS ACTING AS IF I HAD PUT MY CAR IN PARK AND ACCELERATE THE GAS. ON MY DASH BOARD I NOTICE THE SYMBOL AS IF MY TRACTION WAS ON. I TURNED MY CAR OFF AND TRIES TO RESTART IT. IT WILL NOT TURN OVER. NOT EVEN MAKING A SOUND. MIND YOU I AM AT A VERY BUSY INTERSECTION. THIS IS SO DANGEROUS ESPECIALLY IF THIS WOULD HAVE HAPPENED ON THE FREEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984355May 8, 2017
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE JERKED WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE DEALER STATED THAT THE VEHICLE WAS DESIGNED IN THAT MANNER. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983004May 2, 2017
POWER TRAIN
VEHICLE IS BACK AT DEALERSHIP FOR 5TH TIME FOR CATASTROPHIC FAILURE IN THE TRANSMISSION. THE CLUTCHES HAVE BEEN REPLACED 3 TIMES AND THE CURRENT FAILURE IS AN ACM MODULE. WE HAVE BEEN ADVISED THAT THEIR IS NOT A PERMANENT FIX FOR THE ISSUES THAT HAVE PLAGUED THIS VEHICLE. THIS PARTICULAR INCIDENT, THE VEHICLE STALLED OUT IN DRIVE THRU LANE. WAS ABLE TO RESTART BUT WARNING LIGHTS TO SERVICE TRANSMISSION CAME ON IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981686May 1, 2017
FUEL/PROPULSION SYSTEM
ENGINE STOPS AT DRIVING SPEED, RENDERING THE STEERING VERY DIFFICULT. THE DEALER MECHANIC SAID THE FUEL TANK COLLAPSED AND THIS IS A COMMON PROBLEM WITH THIS CAR . SOMEHOW THIS IS NOT DEEMED BY FORD A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981501April 30, 2017
FUEL/PROPULSION SYSTEM
MY CHECK ENGINE LIGHT CAME ON AS I WAS DRIVING DOWN THE ROAD AND THE CAR FELT LIKE IT WAS STALLING A BIT AND/OR LOSING POWER. THE VERY NEXT DAY, I FILLED UP MY CAR W/ 11 OR 12 GALLONS OF GAS THEN MY ENGINE IMMEDIATELY HAD TROUBLE STARTING. I KNEW MY BATTERY NEEDED TO BE REPLACED AS I HAVE OWNED THE CAR FOR 3+ YEARS AND HAVE YET TO REPLACE THE BATTERY. IT TOOK 4 TRIES FOR MY ENGINE TO START THEN I DROVE TO AN AUTO PARTS STORE THAT WAS CONVENIENTLY ACROSS THE STREET AND THEY PERFORMED A BATTERY TEST. IT WAS CONFIRMED THAT MY BATTERY WAS LOW. THE STORE EMPLOYEE ALSO DID AN ENGINE LIGHT DIAGNOSTIC AND THE CODE P-1450 APPEARED, A PURGE VALVE MALFUNCTION. I DIDN'T HAVE TIME TO REPLACE MY BATTERY AT THE MOMENT AS I HAD CLASS TO ATTEND TO. AFTER CLASS, I DROVE TO MY LOCAL FORD DEALERSHIP, RIATA FORD IN MANOR, TX, AND INFORMED THEM OF MY CHECK ENGINE LIGHT BEING ON. THE SERVICE ADVISER PLUGGED IN THE COMPUTER CODE READER AND READ THE SAME P-1450 CODE AND DECIDED TO "CLEAR IT". HE ASKED ME IF I HAD RECENTLY FILLED UP THE CAR W/ GAS AND I SAID YES, JUST A FEW HOURS AGO. HE TOLD ME THE CODE HAS BEEN 'CLEARED" AND TO COME BACK IF THE CHECK ENGINE LIGHT COMES BACK ON. I THEN WENT TO AN AUTO PARTS STORE AND PURCHASED AND INSTALLED A BRAND NEW BATTERY. THE CAR STILL DIDN'T SEEM TO DRIVE AT ITS 100% CAPABILITY AND SOMETIMES ALMOST STALLING OUT. A DAY OR TWO LATER, THE CHECK ENGINE LIGHT COMES BACK ON AGAIN AND I RETURN TO RIATA FORD. THEY PERFORM A FULL DIAGNOSTIC AND INFORM ME THAT THE PURGE VALVE IS NOT WORKING PROPERLY, CAUSING MY FUEL TANK TO COLLAPSE W/ FUEL PUMP DAMAGE. I WAS QUOTED A $2,000 REPAIR COST. I KNOW THAT FORD HAS ISSUED A RECALL ON THE SAME EXACT PART FOR THEIR FUSION MODELS AS WELL AS MERCURY MILANS. THERE IS ALSO A FLORIDA CLASS ACT LAWSUIT IN PROGRESS FOR THE SAME EXACT CAR PROBLEM. PLEASE ADVISE WHAT OPTIONS I MAY HAVE. THANK YOU IN ADVANCE FOR YOUR TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981068April 27, 2017
UNKNOWN OR OTHER
CLUTCH KIT REPLACEMENTS, ELECTRONIC TRANSMISSION MODULE REPLACEMENTS (THREE TIMES), AFTER ALL THIS I STILL HAVE A CAR THAT SHUDDERS THE ENGINE LIGHT COMES ON AND OFF. I TOOK IT TO AUTO ZONE THEY PUT THERE MACHINE THAT TELLS YOU WHAT IS WRONG WITH IT ON AND THE ERROR CODE IS P090C WHICH IS THE CLUTCH POSITION CIRCUIT. I PUT IN GEAR TO GO AFTER BACKING UP BUT IT WOULDN'T MOVE UNTIL I PUT IN GEAR S. I TOOK IT TO EBY FORD GOSHEN IN TO HAVE IT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981178April 27, 2017
SUSPENSION
EXCESSIVE REAR TIRE WEAR: THE VEHICLE MADE A TRIP FROM GREENVILLE TX. TO LOUISVILLE KY AND BACK (APPROX. 1400 MILES) IN SEPTEMBER OF 2016 (WITH HIGH AMBIENT AND ROAD TEMPERATURE). THE INSIDE SHOULDER OF BOTH REAR TIRES WERE WORN DOWN TO THE CORDS. THE TIRES HAD ONLY AROUND 5000 MILES WHEN IT BEGAN THE TRIP. I TOOK THE VEHICLE TO THE LOCAL FORD DEALER HERE IN GREENVILLE, AND HAD THEM TO ASSESS THE PROBLEM. THEY SAID IT FALLS WITHIN FORD SPECIFICATIONS OF (-2.1 --+0.6 CAMBER.....TOE -0.01-+0.39). I CALLED FORD CONSUMER RELATIONS 800-392-3673 (CAS-10568914-W6X6B2 ON 9/16/16). TALKED TO JEAN (866-631-3788 EXT. 77727) EXPLAINED THE PROBLEM, AND SHE CALLED THE DEALERSHIP WHO ALSO TOLD HER THE PROBLEM WAS AS I HAD DESCRIBED. SHE DID CALL ME BACK AND SAID THE CAR WAS OUT OF WARRANTY BY MONTHS HOWEVER, THE MILEAGE WAS ONLY 27111 AND HAD NEVER BEEN ON A LONG ROAD TRIP WITH THESE CONDITIONS. JEAN SAID THE CAR WAS NO LONGER IN WARRANTY AND THAT I HAD A TIRE PROBLEM. I SAID, "NO, JEAN, I DO NOT HAVE A TIRE PROBLEM, BUT FORD HAS A ENGINEERING PROBLEM BECAUSE THE ALIGNMENT SETTINGS ARE FIXED (CAMBER AND TOE IS NOT ADJUSTABLE)". I THEN CALLED CLINT (CENTRAL REGION FOR FORD) AND EXPLAINED THE PROBLEM, BUT ALSO HAD THE SAME CONSENSUS. AFTER THIS, I ORDERED A PAIR OF ADJUSTABLE CONTROL ARMS AND DECREASED THE CAMBER BY 1.5 DEGREES NEGATIVE, AND TOOK OUT OF EACH SIDE 1/10TH TOE IN (BOTH ADJUSTMENT STILL WITHIN FORDS SPECIFICATION RANGE). I DOCUMENTED TIRE WEAR BEFORE IT MADE A ROUND TRIP TO DENVER, CO FROM GREENVILLE, TX (APPROX. 1,640 MILES). UPON ITS RETURN THE WEAR WAS EVEN ACROSS THE TREAD. I AM WRITING THIS MEMO TO REPORT THAT FORD HAS A SAFETY PROBLEM WITH THE EXCESSIVE REAR TIRE WEAR BECAUSE IN THIS CASE THE VEHICLE WOULD NOT HAVE MADE ANOTHER ROUND TRIP FROM GREENVILLE TO LOUISVILLE WITHOUT HAVING TIRE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980358April 25, 2017
ELECTRICAL SYSTEM
WIRES IN THE REAR RIGHT LUGGAGE COMPARTMENT HAVE BECOME EXPOSED AND/OR BROKEN FROM REGULAR OPENING AND CLOSING OF THE LUGGAGE COMPARTMENT LID. THE WIRES ARE RESTRICTED IN MOTION SUCH THAT THEY BEND WITH EVERY OPENING AND CLOSING OF THE LUGGAGE COMPARTMENT. THIS LEAD TO A BREAKING OF WIRES WHICH CAUSED THE TRUNK LIGHT AND OPENING MECHANISM TO FAIL. EXPOSED WIRES CAN LEAD TO MANY MORE PROBLEMS LIKE SHORTING THE BATTERY OR AN ELECTRICAL FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979823April 21, 2017
STRUCTURE:BODY
DRIVER'S DOOR WON'T LATCH. USED THE CAR NORMALLY THE PREVIOUS DAY. CAR PARKED IN DRIVEWAY, AND WHEN I GOT IN TO DRIVE, THE DOOR WOULDN'T SHUT, WITH NO APPARENT CAUSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979852April 21, 2017
UNKNOWN OR OTHER
THERE'S NOTHING WRONG WITH MY VEHICLE. MY VEHICLE HAS NEVER BEEN DRIVEN BY ANYONE BUT ME. NO ONE HAS EVER BEEN HURT OR INJURED IN MY CAR. ANY REPORTS LIKE THE ONE THAT ON YOUR SITE UNDER VIN#[XXX] IS FALSE, AND SHOULD BE INVESTIGATED *SEARCH OF COMPLAINT DATABASE ON APRIL 24, 2017, SHOWS THAT THIS IS THE ONLY COMPLAINT FILED ON THAT VIN*SMCH INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979483April 20, 2017
FUEL/PROPULSION SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
THE VEHICLE'S CLUTCH HAS BEEN REPLACED TWICE IT STUTTERS/HESITATES, MAKES GRINDING NOISES, ETC. AND STILL DOES SINCE SECOND REPAIR, RADIO MADE POPPING, STATIC SKRECKING SOUNDS THAT GOT WORSE OVER TIME TO THE POINT OF HAPPENING ALL THE TIME AND MADE RADIO USELESS, PURGE VALVE FAILED AND COULD HAVE DESTROYED GAS TANK AND FUEL PUMP IF NOT DEALT WITH WHICH THANKFULLY I DID. THESE ARE ALL KNOWN ISSUES WITH THIS VEHICLE THOUSANDS OF SIMILAR COMPLAINTS ONLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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