Ford Focus Complaints (2016)

1,195 consumer complaints on file.

#11165176January 4, 2019
UNKNOWN OR OTHER
ON NOVEMBER 4, 2018.I WAS STOPPED TO MAKE A LEFT-HAND TURN, I HAD BOTH MY HANDS ON THE STEERING-WHEEL,I LOOKED LEFT AND THEN I LOOKED RIGHT,I PUSHED DOWN ON THE GAS PEDAL WITH MY RIGHT FOOT.THE CAR STARTED TO GO,THEN IT JERKED BACK, AND THEN IT DIED DOWN TO NOTHING AND COASTED OUT ONTO THE MAIN ROAD. THE CAR GOT HIT IT WAS A (TOTAL LOSS). ON DECEMBER 7,2018 I CALLED UP TO TELL FORD ABOUT THE ACCIDENT,AND THEY SAID THE CAR WAS UNDER RECALL (RECALL-18S32), A MALE REPRESENTATIVE SAID SOMEONE WOULD CALL ME BACK IN 15 DAYS ,BUT NO-ONE EVER DID. ON DECEMBER 27,2018 I WAS READING ON THE INTERNET ABOUT THE RECALL, I READ SOMETHING THAT SEEMED ODD ABOUT THE RECALL , IT IS LISTED WHERE IT SAYS REMEDIES, IT SAYS(FORD PROVIDED THE GENERAL REIMBURSEMENT PLAN FOR THE COST OF REMEDIES PAID FOR BY VECHICLE OWNERS PRIOR TO NOTIFICATION OF A SAFETY RECALL IN FEBRUARY 2017) WHY DOES IT SAY THIS? ON DECEMBER 27,2018 I CALLED FORD AND ASKED WHAT DOES IT MEAN, AND THE CUSTOMER SERVICE REPRESENTATIVE SAID THAT SHE DID NOT KNOW. IS THIS A 2017 RECALL OR A 2018 RECALL?
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11164208December 31, 2018
ENGINE
TL* THE CONTACT OWNS A 2016 FORD FOCUS. IN DECEMBER OF 2018, THE CONTACT TOOK THE VEHICLE TO AN UNKNOWN DEALER TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V735000 (ENGINE); HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. WHEN THE CONTACT ATTEMPTED TO START THE ENGINE, THE VEHICLE STALLED WITHOUT WARNING. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162550December 19, 2018
ENGINE
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING 25 MPH, THE VEHICLE SHOOK AND STALLED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND ATTEMPTED TO RESTART THE VEHICLE. THE DEALER (NORM REEVES FORD LINCOLN, 18900 STUDEBAKER RD, CERRITOS, CA 90703, (562) 991-6696) STATED THAT THE WARRANTY EXPIRED AFTER 36,000 MILES AND SCHEDULED A DIAGNOSTIC APPOINTMENT. THE DEALER STATED THAT THE FAILURE WAS NOT DUE TO NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161902December 17, 2018
ENGINE, POWER TRAIN
WHEN ACCELERATING FROM A STOP, TRANSMISSION/ENGINE STUTTERS MAKING THE CAR SHUDDER AT LOW SPEEDS. DELAYED AND INCONSISTENT ACCELERATION NOTED DURING SHUDDERING EPISODES. THIS HAPPENS EVERY ACCELERATION UNDER NORMAL DRIVING CONDITIONS. IF ACCELERATOR IS ADVANCED MORE RAPIDLY, SHUDDERING NOT NOTED. CAR ONLY HAS 49,000 MILES ON IT. I HAVE TAKEN THE VEHICLE TO THE FORD DEALER FOR THIS ISSUE. A TRANSMISSION PART WAS ALREADY REPLACED ONCE WHICH SEEMED TO SOLVE THE PROBLEM AT FIRST. THE PROBLEM REAPPEARED APPROXIMATELY 2 MONTHS AFTER REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160803December 11, 2018
FUEL/PROPULSION SYSTEM
MY AUTO IS ON A RE-CALL FOR GAS TANK ISSUES THEY TOLD ME PARTS FOR AUTO WOULD BE 15 DAYS MEANWHILE MY AUTO HAS BEEN STALLING NOT STARTING GAS SMELL COMING FROM THE REAR OF AUTO FORD SAYS ITS NOT THERE PROBLEM TO RENT A AUTO FOR USE THEY SAID FILL THE CAR WITH GAS I DID THAT IT IS WORST THEN BEFORE THE DATE IS JUST ONE OF MANY DATES SINCE RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156065December 5, 2018
STEERING
RECENTLY WHEN STARTING MY CAR I RECEIVED A "STEERING ASSISTANT FAILURE SERVICE REQUIRED WARNING" I TURNED MY CAR OFF AND RESTARTED IT AND IT WENT AWAY. THIS HAPPENED AGAIN WHEN I WENT SHOPPING AND CAME OUT TO MY PARKED CAR. THIS TIME THE WARNING WOULD NOT GO AWAY. I TRIED DISCONNECTING THE BATTERY TO DISCONNECT POWER AND IT DID NOT WORK. I WAS ABLE TO DRIVE THE CAR (WITH NO POWER STEERING) TO A DEALERSHIP. THIS APPEARS TO BE A COMMON PROBLEM IN SOME MODELS OF FORD CARS AND BELIEVE IT SHOULD BE INVESTIGATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156001December 4, 2018
POWER TRAIN
AUTOMATIC TRANSMISSION SHAKES AND SLIPS WHEN ACCELERATING FROM A STOP OR WHEN TRYING TO ACCELERATE AFTER SLOWING BELOW 3RD GEAR. ONCE THE TRANSMISSION FULLY ENGAGES IT DOES SO WITH FORCE AND JOLTS THE CAR FORWARD. THIS HAS HAPPENED ON INCLINES, DECLINES AND FLAT ROADS WHILE IN CITY STREET CONDITIONS. IT HAS NOT BEEN TAKEN TO THE DEALER DUE TO RESEARCH HAS REVEALED FORD HAS NO REAL FIX FOR THE ISSUE AND WILL ONLY RE-FLASH THE TRANSMISSION PROGRAMING IN AN ATTEMPT TO REMEDY A MECHANICAL PROBLEM. I STARTED ENCOUNTERING THIS PROBLEM AT ABOUT 10,000 MILES AND I AM THE FIRST OWNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153716November 26, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING 50 MPH, THE VEHICLE ACCELERATED ON ITS OWN AFTER THE CONTACT'S FOOT WAS REMOVED FROM THE ACCELERATOR PEDAL. ALSO, THE VEHICLE ROLLED BACKWARDS AND THE TRANSMISSION SLIPPED AND SHUDDERED WHEN SWITCHING GEARS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS TAKEN TO BLONNELL FORD (353 CAMBRIDGE ST, WINCHESTER, MA 01890) WHERE THE TRANSMISSION WAS SERVICED; HOWEVER, THE OTHER FAILURES WERE NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 35,000. THE VIN WAS UNKNOWN. *TT CONSUMER IS ASKING TO CANCEL REQUEST. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153962November 26, 2018
EXTERIOR LIGHTING
TAIL LIGHT BULB CHARRED BLACK & SOCKET MELTED .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153003November 21, 2018
POWER TRAIN
HAS HAPPENED MULTIPLE TIMES! VEHICLE SHAKES AND SHUDDERS WHEN ACCELERATING ON CITY STREETS. VEHICLE SHUDDERS AND THEN SHIFTS HARD (AUTOMATIC TRANSMISSION) SOMETIMES WHILE ON FLAT ROADS, SOMETIMES GOING UP HILLS. ONLY HAPPENS WHILE ACCELERATING. DROVE OFF THE LOT WITH VEHICLE AT LESS THAN 100MILES, UNDER 30,000 NOW OVER 2 YEARS LATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151765November 15, 2018
POWER TRAIN
POWERSHIFT TRANSMISSION STUTTERS AND SLIPS WHEN STARTING FROM A STOP AND WHEN SHIFTING UP TO 3RD GEAR. VERY UNSAFE WHEN MAKING TURNS IN HEAVY TRAFFIC. BEEN DOING THIS FOR MONTHS, JUST GOT AROUND TO COMPLAINING HERE. HAVE NOT TAKEN TO DEALER BECAUSE I AM NOW AWARE OF A WIDESPREAD PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151134November 13, 2018
ENGINE, VEHICLE SPEED CONTROL
WHEN GOING FROM 1ST GEAR TO 2ND GEAR THE ENGINE/TRANSMISSION STRUGGLES TO CHANGE GEAR. LEAVING YOU WITH A DELAY TO ACCELERATE WHICH CAN CAUSE INJURY & SOMEWHAT OF A STALL OUT WHILE ATTEMPTING TO TURN INTO TRAFFIC. IT SOUNDS AS IF THE ENGINE/TRANSMISSION IS GOING TO DROP OUT OF THE FRONT OF THE VEHICLE. IT FEELS AS IF SOMEONE IS PLAYING TUG OF WAR & CAN'T HOLD ONTO THE ROPE WHEN IT IS SHIFTING GEARS; SO IT FEELS LIKE IT WILL FALL OUT OF OR NOT CHANGE GEARS. I WAS TOLD THAT IS WHAT THEY ARE SUPPOSED TO DO BY THE SELLER AT DAVID IRWIN FORD IN TYLER, TX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149940November 7, 2018
ENGINE
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING 50 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE ENGINE SEIZED. THE VEHICLE WAS TAKEN TO CROWN FORD (256 SWAIN STREET, SKIBO RD, FAYETTEVILLE, NC 28303, 910-920-9614) WHERE IT WAS DIAGNOSED THAT THE SPARK PLUGS FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THEY WERE AWARE OF THE FAILURE AND IT WAS UP TO THE CONTACT TO REPLACE THE SPARK PLUGS. THE FAILURE MILEAGE WAS APPROXIMATELY 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149653November 6, 2018
POWER TRAIN
THE CAR LOSES TOO MUCH POWER ALL THE TIME ON A HIGHWAY OR REGULAR STREET TURNING OR AFTER A GREEN LIGHT IT HAS TO PUSH TO MUCH GAS AND FEEL ALMOST STOPPED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149790November 6, 2018
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
DRIVING TO WORK ALL INSTRUMENT LIGHTS CAME ON, RPM AND SPEEDOMETER DROPPED TO 0, MILAGE TURNED TO -----, FOLLOWED BY MESSAGE STEERING ASSIST FAILURE, FOLLOWED BY TRANSMISSION FAILURE SERVICE NOW MESSAGE, I PULLED OVER TO THE SIDE OF THE ROAD. TURNED OFF THE ENGINE TO SEE IF MESSAGES WOULD CLEAR. WOULD NOT RESTART, NOT IN PARK MESSAGE CAME ON. I DISCONNECTED THE BATTERY TO TRY TO RESET THE CAR, CAR STARTED AND ALLOWED ME TO SHIFT INTO PARK, BUT WOULD NOT SHIFT INTO DRIVE. I TURNED OFF THE CAR AND DISCONNECTED THE BATTERY A SECOND TIME. STARTED THE CAR PUT IT INTO DRIVE THE CAR MOVED ALL INSTRUMENT LIGHTS EXCEPT THE ENGINE LIGHT WENT OFF. DROVE THE CAR TO THE DEALER. THE DEALER FOUND THE FOLLOWING CODES U1013:00:68 & U0101:00:68 REPLACED THE TCM ALL CODES WERE CLEARED. THEY ROAD TESTED IT TO VERIFY IT WAS FINE. A WEEK LATER THIS ALL HAPPENED AGAIN, EXCEPT I WAS STOPPED. I TURNED OFF THE CAR, IT WOULD NOT START A NEW MESSAGE IGNITION FAILURE CAME ON. I HAD TO HAVE THE CAR TOWED TO THE DEALER WHERE IT HAS BEEN FOR 2 DAYS. NO UPDATE AS TO WHAT IS WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149556November 5, 2018
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING APPROXIMATELY 65 MPH AND ATTEMPTING TO SLOW DOWN, THE RPMS DECREASED AND THE ENGINE SHUT OFF. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD SHUT OFF WHILE ATTEMPTING TO ACCELERATE FROM A STOP. THE FAILURES RECURRED SEVERAL TIMES. THE CONTACT CALLED COUGHLIN FORD OF PATASKALA AT 740-967-2085 (LOCATED AT 9800 WORTHINGTON RD, PATASKALA, OH 43062) AND A DIAGNOSTIC TEST WAS RECOMMENDED, BUT NOT PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND ADVISED THE CONTACT THAT THE VEHICLE WAS SAFE TO DRIVE IF THE CHECK ENGINE INDICATOR WAS BLINKING. THE CONTACT WAS ALSO INFORMED THAT SOMEONE WOULD CALL BACK. THE CONTACT WAS NOT CALLED BACK AND HE STATED THAT THE CHECK ENGINE INDICATOR DID NOT BLINK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 51,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145192November 4, 2018
POWER TRAIN
THE TRANSMISSION SLIPS AND SHUDDERS WHEN STARTING FROM A COMPLETE STOP AND ACCELERATING AFTER SLOWING DOWN ON A CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144673November 1, 2018
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT WHILE STATIONARY AND DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. THE CONTACT STATED THAT THE CHECK BATTERY, CHECK OIL AND CHECK ENGINE LIGHT ILLUMINATED DIRECTLY AFTER THE VEHICLE STALLED. IN THE DRIVE POSITION, THERE WAS A SUDDEN LOSS OF ACCELERATION. THE CONTACT STATED THAT THE VEHICLE HESITATED TO START WHEN THE VEHICLE'S FUEL LEVEL WAS BELOW A 1/2 TANK. OURISMAN FORD & LINCOLN (6129 RICHMOND HIGHWAY, ALEXANDRIA, VIRGINIA 22303 (703) 660-9000) WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144068October 30, 2018
ENGINE
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE WAS SHUTTERING AND STALLED. THERE WERE NO WARNING LIGHTS ILLUMINATED.THE CONTACT CALLED THE LOCAL DEALER BILL PIERRE FORD (11525 LAKE CITY WAY NE, SEATTLE, WA 98125, (866) 657-0775) WHERE A VOICE MAIL MESSAGE WAS LEFT BUT THEY FAILED TO RESPOND. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 22,000. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144149October 30, 2018
FUEL/PROPULSION SYSTEM
THE CAR STALLS WHEN I FILL UP THE GAS TANK. THE CAR ALSO LOOSE POWER AS IT TAKES OFF FROM A STOP AND HAS TO BE RESTARTED SEVERAL TIMES BEFORE IT RESTARTS WHICH THEN CAUSES THE BATTERY LIGHT, OIL LIGHT, AND CHECK ENGINE LIGHT TO COME ON INDICATING THAT SOMETHING IS WRONG. THE ACT LIKE IT WANTS TO STALL WHENEVER I COME TO A COMPLETE STOP IN TRAFFIC AND THIS IS A VERY STRESSFUL AND SOMETIMES HORRIFYING FEELING TRAVELING AT HIGHWAY SPEEDS AND DRIVING IN TRAFFIC JAMS IN THE NORTHERN VIRGINIA AREA. THIS PROBLEM STARTED ABOUT 5 MONTHS AGO. WITH 1.5 MILLION CUSTOMERS AND THEIR FAMILIES IN DANGER OF HAVING AN ACCIDENT FORD BUY BACK ALL OF THESE CARS BECAUSE THEY ARE TOO DANGEROUS TO DRIVE ON THE HIGHWAYS.. PLEASE ADVISE..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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