Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#11241704August 5, 2019
STEERING
STEERING ASSIST FAULT WARNING AND POWER STEERING LOCKS UP. CAR LEFT ME STRANDED WITH MY 2 KIDS. AFTER STARTING THE CAR, POWER STEERING ASSIST FAULT LIGHT POPS UP AND STEERING IS LOCKED. RESTARTED AND IT FIXED. WENT TO MY NEXT LOCATION AND STARTED THE CAR AND NO STEERING WHATSOEVER. THANK GOODNESS I WAS NOT DRIVING ON THE FREEWAY WHEN THE STEERING WENT OUT. FORD SHOULD BE OBLIGATED TO FIX THIS DANGEROUS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241760August 5, 2019
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE THE CONTACT WAS ATTEMPTING TO MAKE A LEFT TURN, THE VEHICLE SEIZED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO SHIFT INTO PARK, RESTART THE VEHICLE, AND DRIVE TO HER DESTINATION. LATER THE SAME DAY, WHILE DRIVING UP A HILL, THE VEHICLE BEGAN TO HESITATE. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V212000 (POWER TRAIN) AND NHTSA CAMPAIGN NUMBER: 14V614000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO LEXUS OF DAYTON (LOCATED AT 1777 LYONS RD, DAYTON, OH 45458, (937) 438-7455), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241422August 3, 2019
UNKNOWN OR OTHER
AFTER DRIVING ABOUT 15 MINUTES WARNING LIGHT COMES ON THAT TRANSMISSION MALFUNCTION, PULL OVER IMMEDIATELY. FORD SAYS IT'S THE COMPUTER BUT WILL NOT FIX THIS. THIS WAS ON A CITY STREET GOING 50 MPH. MY DAUGHTER DRIVES THIS VEHICLE IF SHE HAD BEEN ON THE INTERSTATE THIS COULD HAVE RESULTED IN A SERIOUS ACCIDENT. 2012 FORD FOCUS, 117,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241427August 3, 2019
POWER TRAIN
THE TRANSMISSION IN MY VEHICLE IS A DPS6 DUEL CLUTCH TRANSMISSION MADE BY FORD. IT HAS BEEN PULLING CODES FOR FORK POSITION A I HAVE TAKEN IT TO A FORD DEALERSHIP FOR REPAIR 2 TIMES IN THREE WEEKS LAST TIME I GOT VEHICLE BACK IT PULLED 4 TRANSMISSION CODES WITHIN 1 HOUR OF GETTING CAR BACK AND NOW WILL NOT SHIFT OUT OF 1ST GEAR AND WHEN IT DOES AND YOU COME TO A COMPLETE STOP YOU HAVE TO TURN THE CAR OFF FOR 15 MINUTES BEFORE YOU CAN DRIVE FORWARD AGAIN. I HAVE CONTACTED THE DEALERSHIP ABOUT IT THEY SAID THEY HAVE DONE EVERYTHING FORD HAS TOLD THEM TO DO, I HAVE CALLED FORD MOTOR COMPANY AND COMPLAINED AND THEY HAVE DONE NOTHING. MY VEHICLE IS UNSAFE FOR MY CHILD AND I TO BE IN. IT HAS BEEN PARKED AND NONE RUNNING SINCE 5/29/19.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241545August 3, 2019
POWER TRAIN, STEERING, EXTERIOR LIGHTING
1) WHILE DRIVING IN CITY TURN SIGNALS STOPPED WORKING. NEVER WORKED AGAIN AFTER THAT. 2) WHILE DRIVING IN CITY AND HIGHWAY POWER STEERING GOES OUT INTERMITTENTLY. SHUTTING OFF VEHICLE AND RESTARTING GENERALLY FIXES THIS ISSUE. 3) WHILE DRIVING IN CITY VEHICLE STOPPED ACCELERATING AND GAVE NOTICE TO STOP THE VEHICLE AS SOON AS SAFELY POSSIBLE AS TRANSMISSION IS OVERHEATING. WAS STUCK ON SIDE OF ROAD FOR 30 MINUTES AFTER STOPPING VEHICLE AND SHUTTING OFF BEFORE COULD START AND COMPLETE DRIVE TO WORK. AFRAID TO DRIVE VEHICLE NOW AS THE TRANSMISSION HAD BEEN HAVING ISSUES BEFORE THAT. CLUTCH WAS REPLACED ONCE ALREADY AND IS INCLUDED IN THE FORD TRANSMISSION CLASS ACTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241315August 2, 2019
POWER TRAIN
THE TRANSMISSION AND CLUTCH HAVE BEEN DEFECTIVE SINCE PURCHASING THE CAR. TRANSMISSION WAS WORKED ON UNDER WARRANTY BUT CONTINUES TO BE SLUGGISH AND UNRELIABLE ESPECIALLY WHEN TRYING TO MOVE FORWARD AFTER A COMPLETE STOP. VEHICLE JERKS AND SHUTTERS. CLUTCH HAS NOW GONE OUT PER THE DEALER AND FORD REFUSES TO TAKE RESPONSIBILITY FOR THIS KNOWN DEFECT. CAR IS UNDRIVEABLE AT NO FAULT OF OURS. FILED A CASE WITH FORD AND WAS TOLD THAT OUR ONLY RECOURSE WAS IF NHSTA PUT OUT A NEW RECALL OR EXTENDED WARRANTY TO ALLOW FOR ADDITIONAL OWNERS TO HAVE VEHICLES REPAIRED AT FORD'S EXPENSE. WE HAVE CONTACTED MULTIPLE NON-FORD REPAIR SHOPS WHO REFUSE TO WORK ON THIS MAKE/MODEL/YEAR DUE TO THE KNOWN ISSUES WITH TRANSMISSION AND CLUTCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241355August 2, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN
11/13/17 MY TRANSMISSION STALLED, MAKING LOUD SHUDDER NOISES AND FAILED TO ACCELERATE. FORD REPLACED THE TCM AND REPROGRAMMED THE CLUTCH. THERE WAS RECALL FOR SAFETY LATCHES ON THE DOORS TO BE REPLACED AS WELL. 10/24/18 VEHICLE STARTED AND WOULD CUT OFF. ATTEMPTED TO DRIVE IT BUT THEN THE CAR DIED IN THE DRIVE WAY. HAD TO HAVE CAR TOWED. REPLACED FUEL PUMP MODULE AND GASKETS. TOTAL OF $810.96 NOT INCLUDING TOWING FEE. THE VERY SAME NIGHT I PICKED MY CAR UP AFTER IT BEING FIXED A RECALL WAS ISSUED FOR FUEL PUMP MODULE FAILURE. FORD REFUSED TO REFUND MY MONEY AND INSISTED THAT SINCE THE FUEL PUMP WAS NOT AFFECTED IT WAS NOT RELATED. I HAD TO GO BACK TO FORD 10/3018 TO HAVE FUEL VAPOR AND SEALS REPLACED. SO 2/3 PARTS NEEDED REPLACING OF WHICH COST ME. 5/4/19 I WAS DRIVING DOWN THE ROAD AND MY TRANSMISSION WENT OUT. THE CAR WOULD NOT ACCELERATE, BRAKE OR DOWNSHIFT. I WAS STUCK AT 60MPH. I HAD TO ALLOW THE CAR TO COAST HOME. HAD TO HAVE IT TOWED THREE SEPEARTE TIMES DURING THIS EVENT. MY CAR WAS STILL UNDER WARRANTY AND POWERTRAIN INCLUDES ALL INTERNALLY LUBED PARTS. FORD TOLD ME THAT THE ONE SPECIFIC PART THAT NEEDED REPLACING INSIDE MY TRANSMISSION, WHICH IS INTERNALLY LUBED WAS NOT COVERED. THIS REPAIR INCLUDING TOWING COST ME $2,400.00 NOW THERE IS ANOTHER 2 RECALLS OUT ON MY VERY CAR FOR TCM/ TRANSMISSION REPLACE/SHUDDER. THIS HAS BEEN THE MOST DANGEROUS CAR I'VE EVER OWNED. EVERY TIME I TURN AROUND I'M SHELLING OUT HUNDREDS AND NOW THOUSANDS OF DOLLARS FOR A CAR I AM STILL PAYING ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240986August 1, 2019
POWER TRAIN
THE AUTOMATIC TRANSMISSION SHUDDERS/VIBRATES WHEN TAKING OFF. I TOOK THE VEHICLE TO THE SERVICE DEPARTMENT AND THEY STATED THAT THE WARRANTY HAS EXPIRED. I UNDERSTAND THAT MOST OF THE FORD FOCUS AND FIESTAS HAVE THIS PROBLEM FOR MANY YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241001August 1, 2019
POWER TRAIN
THE CARS TRANSMISSION IS OUT OF WACK. IT DOES NOT SHIFT OR ACCELERATE PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241021August 1, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SHOOK WITHOUT WARNING. THE FAILURE OCCURRED FOR APPROXIMATELY FOUR YEARS. THE CONTACT ALSO STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V515000 (FUEL SYSTEM, GASOLINE), BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241122August 1, 2019
ENGINE, POWER TRAIN
I AM THE SINGLE OWNER OF MY 2012 FORD FOCUS. I ONLY HAVE 54K MILES ON THE VEHICLE BUT IT SHUDDERS, JERKS AND FEELS LIKE IT FALLS OUT OF GEAR AT TIMES. IT HAS BEHAVED THIS WAY SINCE I HAVE OWNED IT. I THOUGHT THAT IS JUST THE WAY IT WAS. I AM NOW VERY CONCERNED ABOUT THE THESE TRANSMISSION PROBLEMS AS MY SON NOW DRIVES THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241204August 1, 2019
ENGINE
I PURCHASE 2012 FORD FOCUS SE JANUARY 21, 2019 FROM FAYETTEVILLE AUTO BROKERS, FAYETTEVILLE, NC. I WAS UNAWARE OF ANY RECALLS UNTIL I TOOK CAR TO BE SERVICED AT LAFAYETTE FORD, FAYETTEVILLE, NC ON 07/07/2019 LATER AND THERE WAS A CLUTCH RECALL. IT HAD 112,000 MILES AT THE TIME SO THAT PUT ME OUT OF WARRANTY WHICH SHOULD OF BEEN TAKEN CARE OF BEFORE PURCHASE. THEREFORE I WAS NOT FORWARNED NOR WAS I AWARE OF ISSUES WITH CLUTCH. NOW I AND STUCK WITH PAYMENTS AS WELL AS HIGH REPAIR BILL. THEN I FIND THIS ARTICLE LATE STATING REPLACEMENT OF FAULTY CLUTCH AT NO COST THAT WAS NOT FORWARDED OR MADE AWARE TO ME. MY CAR IS ALSO DEEMED UNSAFE DUE TO RECALL AND THE REPAIR SHOULD BE MANDATED AT NO COST BASED ON DECEPTION THAT STARTED THE DAY OF CREATION. IT IS ONLY FAIR THAT THIS WRONG IS CORRECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240764July 31, 2019
POWER TRAIN
MY 2012 FORD FOCUS WITH DUAL CLUTCH, DPS-6 TRANSMISSION HAS ON MULTIPLE OCCASIONS UNCLUTCHED THE TRANSMISSION WHILE ATTEMPTING TO ACCELERATE FROM A STOP TO MAKE A LEFT TURN ACROSS A BUSY ROAD. THE UNEXPECTED LACK OF ACCELERATION DUE TO THE TRANSMISSION FAILING TO TRANSMIT POWER TO THE WHEELS HAS NEARLY CAUSED MY WIFE AND I TO BE HIT BY ONCOMING TRAFFIC DESPITE STARTING THE TURN WITH ADEQUATE ROOM TO CROSS TRAFFIC AND ACCELERATE. THANKFULLY, ADEQUATE SPACE AND REACTION BY ONCOMING DRIVERS HAS PREVENTED A WRECK. FORD HAS, ON MULTIPLE OCCASIONS, FLASHED THE COMPUTER AND REPLACED PARTS AND DID EXTEND THE WARRANTY ON THE TRANSMISSION SLIGHTLY. HOWEVER, THE TRANSMISSION IS SLIGHTLY NOW OUT OF WARRANTY AND CONTINUES TO HAVE THE SAME PROBLEMS WITH FAILING TO ACCELERATE AND THEN VIOLENTLY SLAMMING INTO GEAR. FORD HAS REFUSED TO COVER FURTHER REPAIR OF THE DEFECTIVE TRANSMISSION DESPITE CLEAR EVIDENCE OF THE CONTINUED DEFECTIVENESS OF THE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240769July 31, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
COMPLAINT #1 THE CAR OVERHEATED DURING A TRIP ON THE HIGHWAY,HAD TO DETOUR ...A HOSE WAS SPEWING WATER HAVE A PICTURE..I ONLY HAD THE CAR FOR 2 OR 3 DAYS!! COMPLAINT #2 VERY SERIOUS, WHILE DRIVING 65 MPH ON A HIGHWAY. THE CAR JERKED VERY HARD AND THEN LOST POWER.THERE WAS NO ROOM TO PULL OVER,IT WAS GRASS AND A SLIGHT DITCH,LATE AT NIGHT NO STREET LAMPS...THE CAR WOULD NOT START THE FUEL LEFT TO E WAS 78 MILES.I CALLED ROAD SIDE ASSISTANCE...SEMI TRUCK SWERVED TO MISS US AND EVERY OTHER SEMI AND VEHICLE HAD TO CROSS OVER THE YELLOW LINES TO AVOID SMASHING INTO THE STALLED CAR.MY DAUGHTER AND I SITTING IN THE VEHICLE, THE HOUR WAS 11:00 PM. COMPLAINT #3 THE CAR SPUTTERS INTO GEAR TAKING OFF .. BY THE WAY IT WAS A ONE LANE HIGHWAY. FAR FROM ANY TOWN..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240777July 31, 2019
POWER TRAIN
TRANSMISSION EXCESSIVE SHUDDER,,,PULLING INTO TRAFFIC YOU DONT KNOW IF CAR WILL STALL OR GO WHEN ACCELERATOR IS PUSHED,,BOUGHT CAR FOR MY DAUGHTER,,,FORD SHOULD BE ASHAMED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240951July 31, 2019
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 15 MPH, THE HORN FAILED TO SOUND. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE KEY FOB FAILED TO WORK. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 99,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240655July 30, 2019
POWER TRAIN
WHILE DRIVING CAR JERKING, RPM GOING HIGH, SPEED SLOWING DOWN. WARNING TRANSMISSION HOT PULL OVER AS SOON AS POSSIBLE. AFTER SITTING ON SIDE OF ROAD FOR 30 MINUTES (CAR SAID TO DO SO FOR 8 MINUTES) CAR DIDN'T WANT TO CRANK, REVERSE NOT WORKING AND FEW MILES DOWN THE ROAD WARNING AGAIN, ENTIRE TIME SPUTTERING AND JERKING. VERY UNSAFE IN TRAFFIC AND ALMOST REAR ENDED SEVERAL TIMES DUE TO THE VEHICLE ACTING AWFUL. THIS FIRST HAPPENED ON MAJOR 4 LANE HWY AND AGAIN ON SECONDARY HWY. AFTER CHECKING ON LINE IT STATES IT MAY BE A VOLUNTEER RECALL AT FORD. AFTER READING MORE INTO IT FOUND OUT FORD DOES NOT WANT TO CLAIM PROBLEMS WITH TRANSMISSION ALTHOUGH THERE ARE OVER 2600 COMPLAINTS. GUESSING IT WILL TAKE AN ACCIDENT AND LAW SUIT TO MAKE THEM WAKE UP AT FORD. THERE HAS BEEN MEMO'S FROM FORD BUT THEY ARE NOW SAYING NOPE DIDN'T HAPPEN. IF SOMETHING HAPPENS TO MY CHILD WHILE DRIVING THIS REST ASSURE I WILL BE GOING AFTER FORD. CAN'T AFFORD TO TRADE IT OFF AND SENDING HIM TO COLLEGE. NOW CAR IS NOT WANTING TO CRANK UP AND RUN AFTER SITTING SEVERAL HOURS. FINALLY CRANKED AND STILL JERKING AND LOOSING SPEED WITH OUT WARNING. ALMOST IN WRECK AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240267July 29, 2019
POWER TRAIN
THIS FOCUS HAS A TRANSMISSION PROBLEM. THE CAR STUTTERS AND DOES NOT RELIABLY SHIFT. FORD HAS ATTEMPTED TO SEND LETTERS TO TRADE THE CAR IN FOR PENNY'S BUT I CANNOT AFFORD A NEW OR USED VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240326July 29, 2019
POWER TRAIN
FORD TRANSMISSION DPS6 CLUTCH SHUDDER. I'VE TAKEN MY CAR TO THE FORD DEALERSHIP FOR REGULAR OIL CHANGES SINCE I PURCHASED THE VEHICLE. NUMEROUS TIMES I'VE COMPLAINED TO THEM THAT THE CLUTCH SHUDDERS AND THE EXTENDED WARRANTY OF THE INPUT SHAFT SEALS NEEDED TO BE REPLACED. EACH TIME THEY TOLD ME IT WAS FINE. NOW THAT THE 100K MILE WARRANTY IS UP (I NOW HAVE 125K MILES), THEY WANT TO CHARGE ME $2.5K TO REPLACE THE CLUTCH. ALL BECAUSE THESE SEALS HAVE BEEN BAD AND WASN'T REPLACED WHEN THE WARRANTY WAS VALID. WHEN ACCELERATING FROM A STOP, I HAVE LOSS OF POWER AND IS DANGEROUS WHEN VOIDING TO ONCOMING TRAFFIC. I'VE CALLED FORD AND THEY WILL NOT PERFORM THE REPAIR THEMSELVES STATING TOO MANY MILES AND OUT OF WARRANTY. THE SHUDDER IS INTERMITTENT AND MAKES ME SCARED TO DRIVE MY VEHICLE NOW. FORD KNOWS THIS IS A FAILED PART AND SIMPLY WILL NOT COVER THE WORK. THIS SHOULD HAVE BEEN REPLACED UNDER WARRANTY WHEN I FIRST BROUGHT UP THIS ISSUE, THUS SAVING THIS MORE COSTLY REPAIR SHORTLY AFTER. I EVEN NOTIFIED THE DEALERSHIP DURING THE JULY 11-19 WINDOW WHEN DEALERS WERE "SECRETLY" TOLD TO FIX THESE ISSUES. THE DEALER HAD MY VEHICLE IN THEIR SHOP FROM 7/21-7-29 JUST TO CONFIRM THE SUSPICION I'VE HAD FOR 3+ YEARS. I HAD TO PAY FOR THE "DIAGNOSTIC" AS WELL TO CONFIRM THIS. I AM NOW SCARED OF THIS COMPANY AND THIS VEHICLE. I STILL HAVE 15MO OF PAYMENTS LEFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240469July 29, 2019
POWER TRAIN
MY 2012 FORD FOCUS IS UNSAFE TO DRIVE BECAUSE OF THE FAULTY DPS6 TRANSMISSION. THE CLUTCHES IN IT HAVE BEEN REPLACED 3 TIMES AND IT'S SLIPPING BADLY, AGAIN. ALSO, THE TRANSMISSION CONTROL MODULE FAILED, AND WHEN IT DID, I WAS STUCK IN THE MIDDLE OF THE FREEWAY WITHOUT THE ABILITY TO MOVE MY VEHICLE. I NO LONGER HAVE WARRANTY COVERAGE FOR THE EXPENSIVE REPAIRS AND I'M STUCK WITH AN UNSAFE LEMON. THE TRANSMISSION CONTINUES TO FAIL, EVEN AFTER THE CLUTCHES ARE REPLACED, BECAUSE IT IS A FLAWED DESIGN THAT WON'T WORK PROPERLY. I'VE ONLY BEEN ABLE TO DRIVE THE CAR APPROX. 50K MILES, EACH TIME THE CLUTCHES HAVE BEEN REPLACED, UNTIL IT STARTS SLIPPING BADLY, AGAIN. EVEN WHEN THE CLUTCHES AREN'T SLIPPING BADLY, THE CAR DOES NOT OPERATE AS IT SHOULD. I'VE ALMOST BEEN INVOLVED IN TRAFFIC COLLISIONS MULTIPLE TIMES BECAUSE OF IT, AND FORD STILL REFUSES TO ACCEPT RESPONSIBILITY FOR THEIR FLAWED PRODUCT. THERE WAS A RECALL FOR THE TCM, BUT NOT FOR THE TRANSMISSION. IT'S UNACCEPTABLE FOR FORD TO NOT TAKE COMPLETE OWNERSHIP OF THIS SERIOUS SAFETY ISSUE, AND I APPEAL TO YOU FOR ASSISTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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