Ford Focus Complaints (2013)

2,181 consumer complaints on file.

#11592965June 7, 2024
FUEL/PROPULSION SYSTEM, POWER TRAIN
I have had multiple instance of losing power with my car, I completed Customer Satisfaction Program 14M02 and the known issue was not solved. I then went to a mechanic to have a diagnostic test performed due to the check engine light being on and they concluded that the issue was the Canister Purge Valve as well as possibly the Charcoal Canister due to the CPV malfunctioning. Other than losing power within my car the other associated problems, as confirmed by mechanic, are rough idling, difficulty starting, decreased fuel economy, and increased emissions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593005June 7, 2024
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated that while his daughter was driving 70 MPH, the engine began revving intermittently. The contact stated that his daughter observed the “Service Transmission” message displayed. The vehicle was taken to the residence. The contact stated that while parked at the residence, he attempted to shift into reverse(R), the engine began revving intermittently, but the vehicle failed to reverse as intended. The vehicle was then towed to a dealer where it was diagnosed that the actuator and clutch pack needed to be replaced. The vehicle was partially repaired. The failure mileage was 126,023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592667June 5, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2013 Ford Focus. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589347May 17, 2024
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2013 Ford Focus. The contact stated while driving at an undisclosed speed, the transmission was shuddering, and the vehicle stalled without warning. The vehicle was taken to the dealer and diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 75,000. The VIN was not included.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589163May 16, 2024
POWER TRAIN
Vehicle struggles to accelerate from a stop or climb a hill at low speed. Many owners of the same year, make and model have discovered TCM and clutch problems with the same exact systems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583925April 18, 2024
UNKNOWN OR OTHER
Dual transmission going out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582609April 12, 2024
AIR BAGS
The contact owns a 2013 Ford Focus. The contact stated that when the vehicle was started, the air bag warning light illuminated. The vehicle was taken to an independent mechanic however, the vehicle was not able to be diagnosed when connected to the diagnostic machine. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 214,525.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581701April 8, 2024
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated while driving approximately 35 MPH, the vehicle was losing motive power. The contact stated that the check engine warning light was illuminated. The contact depressed the accelerator pedal and the vehicle failed to respond and stopped with the engine running. The contact turned off and restarted the vehicle, but the vehicle failed to respond when shifted into drive(D). The contact had the vehicle towed to a local dealer who diagnosed the vehicle and determined that the Transmission Control Module and transmission needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to the manufacturer's Customer Satisfaction Program Number: 14M02 TCM Extended Warranty (Power Train). The manufacturer was informed of the failure. The failure mileage was approximately 154,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579433March 26, 2024
ELECTRICAL SYSTEM
The washer fluid pump leaks causing liquid to make its way along the electrical wires leading to the Body Control Module (BCM) and causing corrosion on the electrical connections and rendering the vehicle either inoperable or causing it to stall in some cases.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579506March 26, 2024
UNKNOWN OR OTHER
Duel clutch transmission is bad, has trouble shifting and accelerating with a small leak.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577051March 13, 2024
POWER TRAIN
Ford has a CSP for the Transmission Control Module on this vehicle, which will be replace the TCM. My vehicle had a TCM replaced in 2016, but it has still caused the transmission to prematurely fail. I am currently being quoted nearly $4,000 to replace the clutch pack/transmission in my vehicle, even though there were ZERO issues. My vehicle is currently at a Ford dealership and they are saying that they will replace the TCM, but I am responsible for the rest of the repairs that were caused by the faulty TCM. How can they be ONLY responsible for replacing the easy repair, while completely ignoring the Thousands of dollars of damages that were caused by this faulty component?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576562March 11, 2024
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
My car has a transmission problem because when I run the car it goes from and back and is takes time to speed it feel like if I’m forcing the car to move I don’t run the car to much since I got it it has 48538 it also makes a lot of noise on the engine we noticed since we buy the car from car max but they say the car had no recalls. About June 2023 it started with more problems and I don’t like it much because my 19 year old daughter is driving my car for school. I would like if ford can fix the engine problem ASAP. I would like my daughter to drive a safe car and for her not to be on danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574025February 26, 2024
ELECTRICAL SYSTEM
The contact owns a 2013 Ford Focus Electric. The contact stated that the vehicle failed to start while the battery was fully charged. The message "Stop Safely Now" was displayed. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under Ford Campaign Number: 15N03 because the campaign had expired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568912January 30, 2024
POWER TRAIN
While making stops and accelerating car would jerk after it just stopped going reverse got a warning on dashboard staying transmission hot over heating made it home turned off the vehicle in will not power on right now and makes weird noises when the driver door opens and closes and I haven't drove the car since
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568455January 29, 2024
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated that after shifting from first to second gear, the vehicle was shuddering and vibrating and failed to shift smoothly into third gear. Additionally, the vehicle failed to respond after being shifted into reverse. The failure was intermittent, and the check engine warning light would illuminate occasionally. The cause of the failure was not yet determined. The local dealer was not notified of the failure. The manufacturer was informed of the failure, but no assistance was provided. The failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567749January 25, 2024
ENGINE
The contact owns a 2013 Ford Focus. The contact stated that while her son was driving at an undisclosed speed, an unknown warning light illuminated. The vehicle started to overheat. The contact's son was able to drive the vehicle to a safe location off the roadway. The contact's son allowed the vehicle to cool down. The contact's son safely drove the vehicle to the residence. The vehicle was taken to the dealer where it was diagnosed with a failed TCM. The contact was informed that there was a technical service bulletin for the TCM replacement, and the part would be ordered. The vehicle was not repaired. The contact stated that neither the dealer nor the manufacturer had provided any assistance or information regarding the ordered parts for the repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566219January 18, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2013 Ford Focus. The contact stated that the check engine warning light had been illuminated. The canister purge valve had been replaced; however, the warning light remained illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the canister purge valve needed to be replaced. The canister purge valve was replaced. The vehicle was returned to the mechanic where it was diagnosed that the failure was related to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The contact was then referred to the manufacturer for assistance. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not included in NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The failure mileage was 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565905January 17, 2024
LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The rear backup camera is malfunctioning and is unsafe when backing up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564810January 11, 2024
POWER TRAIN
I have been an owner of a Ford vehicle for 3 generations. My 2013 Ford Focus has only 95K Miles and has had serious Transmission problems. The vehicle has been well taken care of and has been serviced at the dealership several times for regular service maintenance. All recalls have been taken care of. However, Despite the fixes performed by Ford Dealership. The car still has problems of shuddering, hesitation, and stalling or inability to accelerate. Most of the time the clutch experiences slips between 1 and 2nd gears. It is not safe to drive on the highway. Ford service center is refusing to fix the problem as the 10 year power train warranty has expired in May of 2023. I have spent thousands of $'s in maintaining the vehicle and my wife loves it. But we cannot afford to keep spending money. IT needs a new transmission and I feel Ford should fix it. I have been given a runaround. Can Someone in Ford customer care help with this request to get my Transmission fixed under customer satisfaction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564491January 9, 2024
WHEELS, WHEELS:LUGS/NUTS/BOLTS/STUDS
Swollen lug nuts. They corroded and were almost impossible to remove. Lug nuts were destroyed during removal and had to be replaced. Apparently some two piece lug nut Ford used. They were original equipment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus