Ford Focus Complaints (2016)

1,195 consumer complaints on file.

#11233456July 19, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
VEHICLE STUTTERS AND HAS TROUBLE ACCELERATING/STAYING IN GEAR AFTER COMING TO A STOP OR SLOWING DOWN AND STARTING MOVEMENT AGAIN MULTIPLE TIMES A DAY. SOUNDS LIKE TRANSMISSION IS GRINDING DAILY WHEN ACCELERATING AFTER BEING AT A STOP, OR SLOWING DOWN. VEHICLE DROPS GEARS RANDOMLY WHILE MAINTAINING SPEED HIGHWAY SPEEDS. MADE RIGHT HAND TURN OUT AND EVEN WITH THE ACCELERATOR FLOORED VEHICLE DID NOT ACCELERATE UNTIL ALMOST REAR ENDED WHEN CARE JUST TOOK OFF ALMOST UNCONTROLLABLY, WAS LIKE IT WAS IN NEUTRAL GEAR AND WAS JUST ROLLING FOR JUST UNDER A QUARTER MILE ON CITY STREETS. EVEN FELT LIKE THE VEHICLE MIGHT OF BEEN SLOWING DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233303July 19, 2019
ELECTRICAL SYSTEM, POWER TRAIN
THE TRANSMISSION SEEMS LIKE IT IS SLIPPING AND NOT GOING INTO GEAR. WHEN I TRY TO PUT I PUT THE CAR INTO REVERSE AND PUSH GAS PEDDLE IT DOES NOT GO, BUT WHEN I PUT IN DRIVE IT MOVES. THE CAR ONLY HAS 45,XXX MILES. WHEN I START THE CAR A BUNCH OF CLICKING SOUNDS COME FROM THE MOTOR, AND WHEN I TURN THE CAR OFF IT MAKES A BUNCH OF WEIRD CLICKING SOUNDS ALSO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232718July 17, 2019
POWER TRAIN
AT ABOUT 20,000 MILES, THE DPS6 TRANSMISSION STARTED SHUDDERING AND VIBRATING DURING ACCELERATION. IT GOT PROGRESSIVELY WORSE, AND AT 21,988 MILES, ON 6/12/2019, I TOOK IT TO THE DEALER FROM WHOM I HAD PURCHASED THE CAR NEW ON 6/20/2016. A TECHNICIAN PERFORMED LABOR CODE #160109A. HE THEN NOTED, "FOUND SOME CLUTCH SHUDDER STILL PRESENT BUT FEWER THAN 250 RPM, OK PER FORD." AFTER I COMPLAINED, THE SERVICE MANAGER SENT ME A LETTER OFFERING ME A FREE OIL CHANGE (WHICH I DECLINED). TODAY, 7/17/2019, AT 21,988 MILES, THE TRANSMISSION IS STILL SHUDDERING. I AM WAITING TO SEE WHAT HAPPENS ON THE FORD FOCUS/FIESTA TRANSMISSION SETTLEMENT. MY CLAIM ID NO. ON THIS SETTLEMENT IS 10612086.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232808July 17, 2019
UNKNOWN OR OTHER
THE TRANSMISSION SLIPS AND THE CAR SHUDDERS. I HAVE HAD IT REPAIRED 3 TIMES AND EVERY TIME THE "CLUTCH" GOES BAD AGAIN. THE CAR WILL OCCASIONALLY ROLL BACK WHEN ON A HILL AND ALSO UPON TAKE OFF THERE'S A DELAY AND THEN THE CAR SHUDDERS AND THEN WILL START TO GO. THERE'S ALSO TIMES THAT THE RPMS WILL GO HIGHER THAN THEY SHOULD BEFORE THE CAR SHIFTS INTO THE NEXT GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232838July 17, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE THE VEHICLE WAS AT A COMPLETE STOP, THE ENGINE STALLED WITHOUT WARNING WHEN PRESSURE WAS APPLIED TO THE ACCELERATOR PEDAL. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232891July 17, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING AT ANY SPEED AND ATTEMPTING TO ACCELERATE, THE VEHICLE MADE A RATTLING NOISE AND SHUDDERED. THE CONTACT ALSO STATED THAT THE VEHICLE LUNGED FORWARD WHEN IT WAS SHIFTED INTO REVERSE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO UPTOWN FORD LINCOLN (414-771-9000, LOCATED AT 2111 N MAYFAIR RD, MILWAUKEE, WI 53226) TO BE DIAGNOSED, BUT THE FAILURES COULD NOT BE DUPLICATED. THE CLUTCH WAS REPLACED, BUT THE FAILURE RECURRED SEVERAL TIMES. THE CLUTCH WAS REPLACED AGAIN. THE CONTACT WAS INFORMED THAT THE TRANSMISSION COULD NOT BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 13,803. *AS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232959July 17, 2019
UNKNOWN OR OTHER
MY CAR IS NOT YET THREE YEARS OLD AND I HAVE HAD THE CLUTCH REPLACED TWICE. ON JULY 2, 2019, I WAS TOLD I NEEDED ANOTHER CLUTCH, WAITED ALL DAY FOR THE DEALERSHIP TO FIND A PART, ONLY TO BE TOLD THE NEXT DAY THAT I DIDN'T NEED A NEW CLUTCH. HOWEVER, MY CAR IS STILL MAKING THE RATTLING NOISE THAT HAS LED TO MY CLUTCH BEING REPLACED THE OTHER TWO TIMES. ON MY SECOND REPLACEMENT IN SEPTEMBER OF 2018, I WAS ENCOURAGED TO "UNLOAD" MY CAR AS SOON AS I COULD AS MY CLUTCH COULD NOT PERMANENTLY BE FIXED, AND THAT THEY COULD REPLACE IT, BUT THAT I WOULD BE BACK AGAIN IN 6 MONTHS. WHEN, IN JULY OF THIS YEAR, I WENT FROM NEEDING A NEW CLUTCH, TO SUDDENLY NOT, I ENDED UP WITH MY CAR BACK AT THE DEALERSHIP ON JULY 16, 2016 TO HAVE THEM TEST THE CLUTCH AGAIN. I ASKED THE SERVICE REP IF IT WAS TRUE THAT MY CLUTCH COULD NOT BE PERMANENTLY FIXED AND HE SAID THAT YES, UNFORTUNATELY THAT WAS TRUE. HE EXPLAINED TO ME THE DUAL CLUTCH AND SAID THAT IT WAS AN EXPERIMENT THAT WORKED IN THE FACTORY, BUT FAILED IN THE REAL WORLD. POSSIBLY, MOST CONCERNING TO ME, IS THAT THE CAR HAS TWICE, IN THE LAST COUPLE OF MONTHS, LURCHED FORWARD WITH THE CAR IN REVERSE. THE FIRST TIME IT HAPPENED, I WAS BACKING INTO MY GARAGE, AND MY CAR LURCHED FORWARD WHEN I PUSHED ON THE GAS WITH THE CAR IN REVERSE. I BARELY MISSED HITTING MY NEIGHBORS FENCE. THE SECOND TIME, I WAS ON MY PARKING SLAB. WHEN I WENT TO BACK UP, IT LURCHED FORWARD WITH THE CAR IN REVERSE. SINCE, ON MY MOST RECENT VISIT, THEY COULD NOT DUPLICATE THIS ACTION IN MY CAR THEY FIXED NOTHING. THEY ALSO, ONCE AGAIN DID NOT REPLACE THE CLUTCH, AND MY CAR IS STILL RATTLING. I'VE ALSO HAD THE TWO OTHER WARRANTY ISSUES WITH THIS CAR. I HAVE ALSO HAD THE BLOCK HEATER REPLACED, AND I HAD A LOSE BALL JOINT THAT NEEDED TO BE REPLACED. THE RATTLING AND SHUDDERING THAT I'VE EXPERIENCED ALWAYS HAPPENS WHEN ACCELERATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232307July 16, 2019
ELECTRICAL SYSTEM, POWER TRAIN, VISIBILITY/WIPER
I WAS DRIVING ON MY WAY HOME, AND MY CAR STALLED IN THE MIDDLE OF THE ROAD. I HAD TO THROW THE CAR IN NEUTRAL AND CRANK IT BACK UP AND SLAM IT INTO DRIVE AND SPEED OFF, BECAUSE I WAS GOING TO GET HIT BOTH DIRECTIONS. THE TRANSMISSION SHUDDERS HARD IN BETWEEN GEARS, STALLS OUT ON HILLS/ STRUGGLES ON HILLS, IT FAILS TO ACCELERATE IN THE MOMENT, THE CAR FAILS TO KNOW WHAT GEAR IT WANTS TO BE IN. THAT'S JUST THE BEGINNING. I LIVE IN THE CITY A SMALL AREA NOT VERY POPULATED BUT I STILL DEAL WITH STOP AND GO TRAFFIC THE TRANSMISSION JERKS HARD IF YOU DON'T START MOVING AT A STEADY PACE. THE HIGHWAY THOUGH IT DOES RELATIVELY WELL, BUT THAT'S WHEN OTHER PROBLEMS START I HAVE LOSS OF POWER AT TIMES WHILE IN CRUISE CONTROL, IT WILL BOUNCE BACK AND FOURTH LIKE I HAVE BAD GAS OR SOMETHING, IT ALSO HAS A VERY BAD GLITCH WITH THE WINDSHIELD WIPERS (THEY HIT EACH OTHER). I HAVE HAD THE UPMOST PROBLEMS WITH THIS CAR PRIMARILY THE TRANSMISSION, BUT THAT'S NOT ALL FOLKS. I DO HOWEVER FEEL THIS CAR IS SUCH A SAFETY HAZARD TO PEOPLE, I HAVE A "DONT BUY A FOCUS" STICKER GOING DOWN BOTH SIDES OF MY CARS WINDOWS. I'M STUCK WITH THIS CAR BECAUSE OF CREDIT ISSUES SO I'M GOING TO LET EVERYONE KNOW MY STORY IF I CAN SAVE THEM HAVING PROBLEMS NOT EVEN A YEAR AFTER BUYING THIS BRAND NEW FOCUS. ALL FORD HAD TO SAY IS IT'S A CLUTCH PROBLEM IF COMPLETELY SAFE. THAT'S EVEN WHEN I TOLD THEM I DIDN'T FEEL SAFE AND I DIDN'T WANT TO DRIVE IT TILL THEY DID SOMETHING ABOUT IT. I'M NOT ON TRANSMISSION CLUTCH SET #5 I'VE DEALT WITH SO MUCH LOST TIME BECAUSE OF THIS MATTER AND FORD SHOULD BE HELD COMPLETELY RESPONSIBLE. START DATE FOR THE PROBLEMS IS THE DAY I BOUGHT THE CAR. DONT BUY A FOCUS!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232408July 16, 2019
POWER TRAIN
TRANSMISSION SLIPS CONSTANTLY. VEHICLE HAS A TRANSMISSION THAT IS MANUAL WITH CLUTCH PLATES BUT OPERATES AS AUTOMATIC. I FIND IT SHUDDERS AT ABOUT 18/19 MILES PER HOURS SHIFTING FROM 1ST TO 2ND GEARS. THIS IS HAZARDOUS WHEN PULLING OUT INTO TRAFFIC BECAUSE IT IS INTERMITTENT AND YOU NEVER KNOW IF YOUR CAR IS GOING TO GO OR SHUDDER UNTIL IT FINDS THE GEAR. THE TRANSMISSION CLUTCH PLATES HAVE BEEN REPLACED ONCE AND IT HAS BEEN IN TWICE MORE FOR TRANSMISSION ISSUES. NOT WHAT I EXPECTED WHEN I PURCHASED A NEW CAR AND WAS NOT TOLD BY THE DEALERSHIP THAT THIS WAS THE WAY THE TRANSMISSION WORKED. VEHICLE IS LESS THAN 3 YEARS OLD AND HAS BEEN IN 3 TIMES FOR TRANSMISSION AND NEEDS TO GO AGAIN. FIRST ISSUE WAS 12/12/16, VEHICLE WAS 2 MONTHS OLD AND HAS BEEN ONGOING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232508July 16, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN
MY CAR HAS HAD TRANSMISSION PROBLEMS SINCE 20K & HAS RUN OUT OF GAS ON ME TWICE & LEFT ME STRANDED ON THE SIDE OF THE ROAD. CLUTCH & SEVERAL SYLENOIDS HAVE BEEN REPLACED SEVERAL TIMES. I HAVE REATAINED A LAWYER FOR HELP WITH MY ISSUES WITH THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232564July 16, 2019
POWER TRAIN
ONGOING PROBLEMS WITH THE TRANSMISSION IN MY FOCUS. AFTER NUMEROUS RETURNS TO THE DEALER, TWICE FOR CLUTCH KIT REPLACEMENTS AND AT LEAST 5-6 TIMES FOR OTHER "ADJUSTMENTS" IT STILL HAS PROBLEMS. JERKING, HESITATION, LOSS OF POWER EVEN WHILE DRIVING. I PULLED OUT OF A SHOPPING PLAZA THE OTHER DAY AND WAS ALMOST REAR ENDED BY ANOTHER CAR BECAUSE THE CAR WOULD NOT MOVE FOR SEVERAL SECONDS. THIS HAS HAPPENED SEVERAL TIMES. MY CAR WILL FEEL LIKE IT'S DOWNSHIFTING AND DRAGGING, EVEN WHILE I'M DRIVING AT A STEADY SPEED. IT JERKS AND SHUDDERS WHEN I ACCELERATE AT A STOP LIGHT OR STOP SIGN. RPM DIAL OFTEN GOES ALL THE WAY TO 8 OR 9 UNTIL THE CAR FINALLY SHIFTS. DEALER CAN NOT SEEM TO FIX THIS. ALSO, AT TIMES WHEN MOVING AGAIN AFTER A STOP, THE CAR WILL FEEL LIKE IT'S "BANGING" UNDERNEATH. HAVE ADDRESSED THIS WITH SERVICE AT THE DEALER, BUT IT STILL DOES IT. THIS HAS BEEN HAPPENING CONSTANTLY FOR THE TWO PLUS YEARS I'VE HAD IT. I HAVE MANY DOCUMENTS AND REPAIR RECEIPTS TO DOWNLOAD, PLEASE LET ME KNOW WHEN AND IF YOU WILL NEED THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232601July 16, 2019
POWER TRAIN
WE BOUGHT THIS CAR NEW, FROM THE VERY BEGINNING MY HUSBAND COMPLAINED THAT THE TRANSMISSION WAS SLIPPING, AND LOSING POWER, WE HAVE HAD NUMEROUS CLOSE CALLS WITH THE CAR, WHILE TRYING TO ADVANCE FROM A STOP SIGN PULL OUT AND THE CAR LOSES POWER, ALSO PULLING ON THE HIGHWAY ON THE ON RAMP, THE CAR WILL JUST LOSE POWER, AND SHUDDER, WE HAVE TAKEN TO IT TO THE DEALER WE PURCHASED IT FROM THREE SEPARATE TIMES ONLY TO BE TOLD THAT THE SHUDDER IS WITHIN NORMAL LIMITS, THAT'S HARD TO UNDERSTAND WITH A BRAND NEW CAR, IT SHOULD NOT HAVE ANY PROBLEMS, THE LAST AND FINAL INCIDENTS WAS WHEN WE TOOK OUR GRANDCHILDREN TO A ATTRACTION WHERE YOU STAY IN YOUR VEHICLE AND YOU RIDE THROUGH IT, THE CAR STARTED TO SHUDDER, AND BUCK, AND THEN THE WHOLE VEHICLE SHUT DOWN, WE KEPT TRYING TO START IT, IT WOULD START BUT WHEN YOU WOULD PUT IT IN GEAR IT WOULD NOT MOVE, WE ARE SO THANKFUL THAT THE CAR BEHIND US WAS PAYING ATTENTION, AND SAW WE WERE STRANDED IN THE ROAD, WE HAD TO SIT IN THE MIDDLE OF THE ROAD FOR ABOUT A HALF HOUR SO THE TRANSMISSION COULD COOL OFF, WE KNEW THAT IT HAD OVERHEATED BECAUSE OF THE ODER, MY SON WHO IS A MACHANIC DROVE IT AND TOLD US THE CAR IS UNSAFE, AND NOW MY HUSBAND HAS FORBIDDEN ANYONE FROM DRIVING IT BUT HIM, WE CAN'T AFFORD TO REPLACE IT BECAUSE WE OWE MORE ON IT THEN THE CAR IS WORTH, SOMETHING NEEDS TO BE DONE BEFORE SOMEONE DOES GET KILLED,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232209July 16, 2019
UNKNOWN OR OTHER
AUTOMATIC TRANSMISSION SOMETIMES MISSES GEARS OR SLIPS INTO NEUTRAL WHILE ACCELERATING. SO FAR IT HAS ALWAYS FOUND A GEAR EVENTUALLY, BUT CAUSES A TEMPORARY SLOWDOWN THAT MAY EVENTUALLY CAUSE AN ACCIDENT. FORD SAYS THERE IS NO ISSUE OR THE CLUTCH PACK NEEDS TO BE REPLACED . THIS IS A DANGEROUS DESIGN FLAW FORD IS AWARE OF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231965July 15, 2019
POWER TRAIN
THE TRANSMISSION SLIPS UNDER LOAD AND SHAKES THE VEHICLE BADLY. IT HAS CURRENTLY BEEN TO THE DEALERSHIP TWICE FOR THIS REPAIR. THIS OCCURS MOST FREQUENTLY UNDER ACCELERATION AND GETS WORSE WITH INCREASED LOAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231711July 14, 2019
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
CANISTER PURGE VALVE, ENGINE STALL RECALL. I HAVE BEEN HAVING THIS ISSUE SINCE I RECIEVED THE CAR FEBUARY 2017. THE ISSUES WAS WHEN I WOULD STEP ON THE GAS TO DRIVE, IT WOULD STALL SLOWLY THE SPEED FROM ITS ORIGINAL SPEED AND CAN FEEL A PULL AND PUSH FROM THE CAR TRYING TO SPEED UP EVEN WHEN I STEP ON THE GAS PEDAL; THE CAR MOVES SLOW, ITS LIKE ITS TRYING TO GO UP A HILL WITH EFFORT BUT TIRELESS WHEN ITS NOT EVEN GOING UP A HILL. ITS MAKES A LOUD CLANK NOISE WHEN IT TRIES TO SPEED UP. IT DOESNT FEEL SMOOTH WHEN DRIVING. I HAD CALL THE MANUFACTURER FORD SINCE JANUARY 2019. THEY ASK FOR MY DATE OF BIRTH TO SUPPOSELY LOOK FOR ME IN THE SYSTEM AND MAKE ME WAIT FOR 12 MINUTES, THEN THEY HANG UP THE CALL. I MADE AN APPOINTMENT AT FORD JANUARY 2019, THEY CANCELED IT THE DAY BEFORE. I RECALLED FORD JULY 2019, THEY HANG UP ON ME AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231754July 14, 2019
POWER TRAIN, UNKNOWN OR OTHER
VEHICLE SEEMS TO HESITATE WHEN STEPPING ON GAS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231425July 12, 2019
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING 35 MPH, THE VEHICLE HESITATED WITH FORCE AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT ALSO STATED THAT SHE HAD TO REFUEL THE VEHICLE MORE THAN USUAL. THE CONTACT PULLED OVER, TURNED OFF AND RESTARTED THE VEHICLE, AND WAS ABLE TO DRIVE HOME. THE CONTACT CALLED AUFFENBERG FORD (1312 N KELLER DR, EFFINGHAM, IL 62401, (217) 342-3929) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL; THEREFORE, THE CONTACT WOULD HAVE TO PAY FOR THE REPAIRS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 45,061.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230938July 11, 2019
POWER TRAIN
WHILE DRIVING ON THE FREEWAY AT SPEEDS AROUND 65-70 MPH, THE TRANSMISSION SLIPPED INTO NEUTRAL AND THE VEHICLE LOST THE ABILITY TO ACCELERATE. PRESSING ON THE GAS WOULD REV THE ENGINE UP TO 4-5K RPMS. I WAS ABLE TO COAST TO THE SHOULDER BUT WAS TERRIFIED OF BEING STRUCK BY A LARGE SEMI TRUCK BEHIND ME UNTIL I COULD GET TO THE SHOULDER. I PUT THE CAR IN PARK AND THEN RE-ENGAGED THE TRANSMISSION AND IT WORKED SPORADICALLY UNTIL I COULD GET TO THE NEXT EXIT. I PULLED INTO A PARKING LOT AND TURNED OFF THE CAR. TURNED IT BACK ON AND THE REVERSE WOULDN'T ENGAGE. I DROVE THE CAR TO THE FORD DEALERSHIP. ON THE WAY THERE, THE CAR WOULD JOLT FORWARD IN AN INTERSECTION, ONLY TO SLIP INTO NEUTRAL WHILE IN THE MIDDLE OF THE INTERSECTION. THIS SLIPPING INTO NEUTRAL HAPPENED TWO OR THREE TIMES ON THE WAY TO THE DEALERSHIP. ALSO, WHEN COMING TO A STOP, THE GEARS WOULD SHIFT AUTOMATICALLY INTO A LOWER GEAR PREMATURELY WHICH RESULTED IN THE VEHICLE COMING TO A FASTER STOP THAN WAS EXPECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231064July 11, 2019
POWER TRAIN
SHUDDER AND POWER LOSS ON ACCELERATION WHEN AUTOMATIC TRANSMISSION SHIFTS. WAS TOLD IS NORMAL BY DEALERSHIP HOWEVER IT IS NOT AS IT JERKS HEAVILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231108July 11, 2019
ENGINE, POWER TRAIN
MY CAR HAS SEVERE HESITATION WHEN STARTING FROM A STOP AND OR LOW SPEED. IT HAS ALSO STALLED ON TWO DIFFERENT OCCASIONS WHEN PULLING INTO A PARKING LOT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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