Ford Focus Complaints (2016)

1,195 consumer complaints on file.

#11252276August 29, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE OR SHIFT INTO REVERSE. THE VEHICLE COULD NOT BE DRIVEN AND THE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A NEW TRANSMISSION AND CLUTCH NEEDED TO BE INSTALLED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE LATER RECURRED. THE VEHICLE WAS TAKEN BACK TO A MECHANIC AND A SENSOR WAS REPLACED, WHICH ALSO FAILED. THE VEHICLE WAS TAKEN BACK TO THE MECHANIC TWO MORE TIMES FOR REPAIRS, BUT THE FAILURE RECURRED BOTH TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 99,000. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11251947August 28, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246326August 26, 2019
ENGINE
TAKATA RECALL THE CAR HAS A REALLY ROUGH IDDLE, STALLS AT RANDOM AND CHECK ENGINE LIGHT COMES ON FOR DIFFERENT REASONS EVERY TIME I HAVE REPLACED THE 02 FILLTER TWICE AND IT HAS BEEN IN THE SHOP 5 TIMES IN THE LAST MONTH I HAD READ REPORTS THAT OTHER FORD FOCUS CARS HAD SIMMILAR PROBLEMS AND REPLACING THE PURGE IDDLE VALVE HAD SOLVED THEM, BUT AT THE MOMENT FORD IS ONLY ACKNOWLEDGING FOCUSES FROM ONE PATICULAR PLANT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246372August 26, 2019
UNKNOWN OR OTHER
TRANSMISSION SHUDDERING AND VIBRATING UPON ACCELERATION. VEHICLE SHAKES VIOLENTLY AT MOST STARTS AND DONE STOPS. VEHICLE ALSO DOES THESE THINGS MOST OF THE TIME : JERKING HESITATION WHILE CHANGING GEARS, PREMATURE INTERNAL WEAR, DELAYS IN DOWNSHIFTING AND, IN SOME CASES, SUDDEN OR DELAYED ACCELERATION. VEHICLE ACTUALLY SLIPPED OUT OF GEAR YESTERDAY INTO ANOTHER PARKED VEHICLE. ENOUGH IS ENOUGH. TOOK TO DEALERSHIP THEY TOLD ME IT'S THE WAY I DRIVE IT. HAD MECHANIC DRIVE IT AROUND PARKING LOT W ME AND TOLD ME THERE'S NO PROBLEM W IT!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246203August 24, 2019
POWER TRAIN
1ST TIME WHILE DRIVING ON STREET- DIGITAL MESSAGE STATED " STOP PULLOVER TRANSMISSION OVERHEATING. 2. 7/7/19 VEHICLE TRANSMISSION WILL NOT GO INTO REVERSE AND WENT IN OUT DRIVE WITH HESITATION-CLUTCH BROKEN 3. 8/17/19 WHILE STATIONARY TRANSMISSION WOULD NOT GO INTO GEAR. CLUTCH AND SEAL BROKEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245636August 22, 2019
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, FUEL SYSTEM, GASOLINE
TAMARA RECALL. MY FUEL PUMP IS GONE (NO LONGER WORKING) AND MY FORD FOCUS HAS JUST REACHED 61000/MILES. THE CAR STALLS WHEN DRIVING AND CUTS OUT IN TRAFFIC, A SERIOUSLY DANGEROUS ISSUE. THIS IS AN ISSUE THAT HAS TO BE RELATED TO OTHER FORD FOCUS RECALLS REGARDING THE FUEL SYSTEM AND FUEL PUMP. I WOULD LIKE FOR SOMEONE TO REACH OUT TO ME TO HELP ME RESOLVE THIS MATTER ASAP! MY CONTACT INFO IS [XXX], ALTHOUGH I WOULD PREFER YOU CALL ME AT [XXX]. THIS IS AN ISSUE THAT NEEDS RESOLUTION IMMEDIATELY, IT IS SEVERELY IMPACTING MY LIFE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245899August 22, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT THE ENGINE FAILED TO START AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE); HOWEVER, IT WAS UNKNOWN IF THE FAILURE WAS RELATED TO THE RECALL. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245502August 21, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE INFOTAINMENT SCREEN MALFUNCTIONED AND CAUSED THE SCREEN TO FREEZE. THE CONTACT HEARD A LOUD NOISE WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO OURISMAN FORD & LINCOLN (6129 RICHMOND HWY, ALEXANDRIA, VA 22303, (703) 660-9000) WHERE THE CONTACT WAS INFORMED THAT THE ACCESSORY PROTOCOL INTERFACE MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245597August 21, 2019
POWER TRAIN
MY MOTHER IS A SENIOR CITIZEN. PEACOCK FORD (MAITLAND FL) PERFORMED EXTENSIVE TRANSMISSION WORK REPLACING TRANSMISSION CONTROL MODULE (TCM) & CLUTCHES SHORTLY BEFORE WE PURCHASED IN FEB 2019. THEY DID NOT DISCLOSE THIS TO US. MAY 2019, FORD HAD TO REPLACE THE TCM AGAIN. JULY 2019, FORD HAD TO REPLACE THE CLUTCHES AGAIN. GIVEN THAT MY MOTHER IS A SENIOR CITIZEN, IF THE TRANSMISSION GOES OUT WHILE SHE'S DRIVING, SHE MAY PANIC AND CAUSE A SERIOUS ACCIDENT. THIS SITUATION IS NOT ACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245081August 19, 2019
POWER TRAIN
TRANSMISSION SLIPS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245088August 19, 2019
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
I HAVE A 2016 FORD FOCUS AND HAD NOTHING BUT PROBLEMS WITH IT SINCE DAY ONE I'VE HAD THE CAR AT DEALERSHIP SEVERAL TIMES FOR THE WIPERS FIRST THEY SAID CAN'T FIND ANYTHING WRONG NEXT THEY SAID THEY ADJUSTED THE WIPERS THEN THEY SAID THEY CHANGED THE MOTOR . IT STILL STOPS IN MY VIEW WHENEVER IT RAINS I TOLD THEM IT'S STILL HAPPENING AND I WAS TOLD TO CHANGE THE WIPERS. I'M NO I SHOULD NOT HAVE TO WITH A NEW CAR. ONE MORNING I GET INTO THE CAR AND HAD FROST ON THE INSIDE OF MY WINDSHIELD I TURNED THE DEFROST ON AND WATCH MY WINDSHIELD CRACK BROUGHT TO FORD AND THEY SAID SOMETHING HIT IT LIKE A ROCK I EXPLAINED WHAT HAPPENED BUT WOULDN'T ACKNOWLEDGE THAT THERE WAS A DEFECT I TOLD THEM THAT IF THE WINDSHIELD HAD A SOLID SEAL I WOULD NOT GET FROST ON THE INSIDE THEY BRUSHED ME OFF. AND NOW MY CAR DOESN'T START RIGHT AWAY AND I CALLED CUSTOMER SERVICE AND ALL THEY SAID WAS NOTHING THEY CAN DO ABOUT IT. I'M SO FRUSTRATED WITH THIS CAR SINCE DAY ONE NO ONE AT FORD WILL HELP ME. THERE ARE OTHER PROBLEMS LIKE THE INTERIOR LIGHTS KEEP GOING OUT . I'M SO TIRED OF WASTING MY TIME BRINGING THE CAR TO THE DEALERSHIP BEING MADE TO FEEL LIKE AN IDIOT. FORD SAYS THEY PRIDE THEMSELVES ON CUSTOMER SERVICE BUT I YET TO SEE IT AS EVERY TIME THEY TREAT ME LIKE I'M MAKING THINGS UP. I WANT MY CAR IN SAFE DRIVING CONDITION. IS THAT TO MUCH TO ASK FOR!!!!IT SHOULDN'T BE BUT THAT'S HOW FOR MAKES ME FEEL..,I SHOWED VIDEOS OF WINDSHIELD WIPERS ALSO BUT I'M CRAZY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244479August 16, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS ON SEVERAL OCCASIONS, THE TRANSMISSION SHUDDERED, SLIPPED, AND LOST POWER. THE CONTACT STATED THAT THE VEHICLE NEVER STALLED. THE VEHICLE WAS TAKEN TO RANDALL REED'S PLANET FORD (LOCATED AT 19000 EASTEX FWY, HUMBLE, TX 77338, (866) 844-5995) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ELECTRONICS IN THE TRANSMISSION FAILED AND A SOFTWARE UPDATE WAS NEEDED. THE SOFTWARE WAS UPDATED, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V845000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244135August 15, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT THE TRANSMISSION AND CLUTCH HAD TO BE REPLACED FOUR TIMES SINCE THE VEHICLE WAS PURCHASED. THE VEHICLE WAS TAKEN TO LANCE CUNNINGHAM FORD (4101 CLINTON HWY, KNOXVILLE, TN 37912, 865-685-5588) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE DEALER STATED THAT THE VEHICLE HAD THE SAME TRANSMISSION FAILURE AS LISTED IN NHTSA CAMPAIGN NUMBER: 18V845000 (POWER TRAIN). THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT WAS PROVIDED WITH THE NUMBER TO THE FEDERAL TRADE COMMISSION. THE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243841August 14, 2019
FUEL/PROPULSION SYSTEM
WAS DRIVING TO WORK WHEN MY CAR CUT OFF ON ME IN THE MIDDLE OF THE STREET.I HAD AT LEAST 20 MILES TO EMPTY AT LEAST THAT'S WHAT MY CAR SAID. I HAD IT PUSHED IT TO THE GAS STATION AND PUT 10 DOLLARS IN IT IT CRUNK UP BUT IT SAID 0 MILES TO EMPTY I PUT ANOTHER 5 TOTALING 15 BEFORE IT REGISTERED AFTER I TURNED THE CAR OFF TO SEE IF IT WOULD RESET. WHEN IT FIRST CUT OFF AND I TRIED TO PUT IT IN NEUTRAL IT WOULD NOT GO IN NEUTRAL. I TURNED IT TO ON AND PUSHED THE BRAKE AND IT WOULDN'T DO ANYTHING FOR ABOUT 5 MINUTES IT HAS CUT OFF ON ME ONCE BEFORE WHILE I WAS HEADED TO THE GAS STATION AND EVEN THEN IT SAID 12 MILES TO EMPTY AND I WAS LESS THAN 2 FROM THE GAS STATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243960August 14, 2019
POWER TRAIN
THE VEHICLE STARTED TO SHUDDER AND JERK WHILE IT WAS IN MOTION ONLY TWO MONTHS AFTER THE PURCHASE OF THE VEHICLE. THE DIAGNOSIS WAS A BAD CLUTCH IN AN AUTOMATIC VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243966August 14, 2019
FUEL/PROPULSION SYSTEM
THE ENGINE STALLS WHILE DRIVING OR UPON TAKEOFF WITHOUT WARNING. YOU NEVER KNOW WHEN IT IS GOING TO HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243538August 13, 2019
POWER TRAIN
WHEN TAKING OFF VEHICLE SHUTTERS. VEHICLE ALSO WILL SLAM INTO GEAR WHEN ACCELERATING. VEHICLE WILL SOMETIMES HAVE DELAYED REACTION WHEN STEPPING ON GAS- MAKING ENTERING HIGHWAYS/ TRAFFIC CIRCLES/ PULLING ONTO BUSY ROADWAYS DANGEROUS. VEHICLE HAS BEEN 'FIXED' BY AUTHORIZED FORD DEALERSHIPS 3 TIMES, ABOUT TO BE 4.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242963August 10, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN
VEHICLE STALLED IN THE MIDDLE OF HIGHWAY. VEHICLE STALL AFTER GAS IN PUT INTONTANK. CHECK ENGINE LIGHT COMES ON AND PURGE VALVE OR VACUUMED LEAK NOTED. VEHICLE RANDOMLY SHUTS OFF AND OR LOSES POWER. OUR CAR WAS ALMOST HIT WHILE IT STALLED TURNING AT AN INTERSECTION. THE TRANSMISSION SHUTTERS AND DOESN'T SHIFT. THE TRANSMISSION WHEN IN DRIVE GOES IN REVERSE AND WHEN IN REVERSE THE TRANSMISSION GOES IN DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242255August 7, 2019
SUSPENSION:FRONT:WHEEL BEARING
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WITHIN THE LAST TWO YEARS OF THE CONTACT OWNING THE VEHICLE, THE TRANSMISSION, WHEEL BEARING, AND WATER COOLING TANK WERE REPLACED. ALSO, THE HEADLIGHT ASSEMBLIES FILLED UP WITH WATER AND WERE REPLACED. THE REPAIRS WERE PERFORMED BY METRO FORD (9000 NW 7TH AVE, MIAMI, FL 33150, (305) 751-9711) EACH TIME UNDER WARRANTY. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS2209312, BUT NO RESOLUTION WAS PROVIDED. THE CONTACT REACHED OUT TO THE FLORIDA ATTORNEY GENERAL'S OFFICE FOR LEMON LAW ADVICE. THE FAILURE MILEAGE WAS 50,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242146August 6, 2019
FUEL/PROPULSION SYSTEM
CAR STALLED ON A SUNDAY WHILE DRIVING 70 MPH ON THE HIGHWAY. HAD TO HAVE IT TOWED AT MY OWN EXPENSE OVER 80 MILES TO MY HOME. THE NEXT DAY ATTEMPTED TO DRIVE IT TO DEALERSHIP WHEN IT STALLED AGAIN WHILE AT 40MPH. HAD SAMARITAN ASSISTANCE TO PUSH IT OUT OF THE ROAD AND HAD TO PUSH IT TO THE NEAREST LOT IN THE RAIN AS THE STREET HAD NO SHOULDER. THAT LOT HAPPENED TO HOUSE A REPAIR SHOP. REPAIR SHOP DETERMINED ISSUE WAS UNDER WARRANTY AND CALLED FORD TO CONFIRM HOWEVER FORD DENIED. WHEN I CALLED AND SPOKE TO A DIFFERENT SERVICE REP WAS TOLD THE ISSUE IS ACTUALLY UNDER RECALL (BUT ALSO WARRANTY) BUT ONLY FORD CAN PROVIDE RECALL REMEDY WITHOUT INCURRING CHARGES SO I COULD BRING IT TO FORD TO HAVE IT COMPLETED. SO I TOWED THE FOCUS TO THE DEALERSHIP AT MY OWN EXPENSE. I WAS INFORMED DIAGNOSTICS WOULD BE PERFORMED IN APPROXIMATELY 2 WEEKS. WHEN I INQUIRED ABOUT A LOANER VEHICLE WAS GIVEN 1800 NUMBER TO FORD CARE. I CALLED 3 OTHER FORD DEALERSHIPS TO ASK THEIR WAITING PERIOD FOR DIAGNOSTICS AND FOUND ONE THAT STATED BY THE END OF THE WEEK (TODAY IS TUESDAY). I ULTIMATELY HAD MY VEHICLE TOWED TO THAT LOCATION. ONCE OFF THE SHUTTLE AND BACK HOME, I CONTACTED FORD CARE AND WAS REFERRED BACK TO THE DEALERSHIP REGARDING A LOANER VEHICLE AND EVEN REIMBURSEMENT FOR THE TOW CHARGES I INCURRED. I AM WITHOUT A VEHICLE UNTIL REPAIRS CAN BE COMPLETED WITH 3 TOW CHARGES ON MY BANK ACCOUNT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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