Ford Focus Complaints (2015)

1,034 consumer complaints on file.

#11701399November 25, 2025
POWER TRAIN, ELECTRICAL SYSTEM
Transmission overheating and internal wear (metal particles in fluid) following electrical/TCM malfunction in Ford Focus DPS6. Transmission failure recurred after earlier repair under 14M02. Current failure includes overheating messages, shudder, and loss of safe drivability. Ford acknowledges issue relates to known PowerShift defect but refuses coverage. Vehicle unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699754November 17, 2025
POWER TRAIN
The contact's son owns a 2015 Ford Focus. The contact stated that while her son was driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to a dealer however, the mechanic could not diagnose the failure because there were no active warning lights illuminated. The contact's son had received a message from the Ford App that there was a Customer Satisfaction Program for the TCM (Transmission Control Module). The failure persisted, and the dealer was notified of the program, and the contact was informed that the Customer Satisfaction Program had expired. The contact was referred to the manufacturer, and the manufacturer informed the contact that there was a warranty on the vehicle for the purge valve. The contact was instructed by the manufacturer to inform the dealer to have the purge valve replaced under the warranty. The contact informed the dealer about the purge valve warranty, and the dealer informed the contact that the failure was not related to the purge valve and insisted that the failure was related to the TCM. After several disputes between the dealer and the manufacturer about the issue, the contact was informed that no assistance for the repair would be provided. The vehicle was not repaired. The failure mileage was approximately 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697879November 6, 2025
FUEL/PROPULSION SYSTEM
Car is stalling at low speed and losing power. Does not do it at high speed. Occasional check engine light. Will start surging. This is a know issue with the Ford Focus and Ford has issued a Customer Satisfaction Program 24N07. They refuse to honor the program unless you keep paying them for diagnostic work until the code shows up for it. I have ran the codes myself on it and it is fuel related to the Canister Purge Valve. This issue is very dangerous in that the car does stall out on the road with no warning. I have had this issue with the car for several years and have received the CSP letter but cannot get the work done. The issue happened 3 times yesterday, 11-5-2025.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696849October 31, 2025
POWER TRAIN, SERVICE BRAKES
The transmission keeps slipping at 2nd and 3rd gear. The shop I got it at fixed it twice and this time the transmission light turned on. They told me to go through this process
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691794October 7, 2025
POWER TRAIN
Transmission problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690619September 30, 2025
POWER TRAIN
Vehicle was checked by local dealer and stated repair code 14M02 needed to be completed. 10 year extended warranty was concluded in June, 2025, but this is a safety concern. The car stopped in the road, right off the interstate, because the transmission quit working properly. Gears shifted very hard when transmission started working again. After parking, the car would not go back into reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689373September 24, 2025
STEERING
I’m writing about my 2015 Ford Focus (VIN: [XXX] ), which has under 38,500 miles. While heading to work, I suddenly lost power steering—no warning, just stiff steering out of nowhere. The repair cost me over $5,000 to replace the electric power steering rack, which only a Ford dealer could handle due to software restrictions. This follows a TCM replacement that Ford covered under recall. I contacted Ford for goodwill assistance, but they refused. At this mileage, these failures are unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688519September 19, 2025
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
The car would not shift into a gear, would not shift gear to propel itself in traffic causing a safety issue. A warning light would come on saying the transmission was getting overheated. Ford of Glenwood Springs Colorado refused to look at the car because of its age despite the recall on the clutch for the year, make and model of the car. A NAPA shop determined the clutches were out. NAPA quoted $4,253 to fix the problem. I called Ken Garff Ford in Fort Collins Colorado at 4809 S. College Avenue to get this fixed under the recall. They said my VIN number wasn't covered, and the cost would be $6,000. I called Ford 1-866-436-7332 spoke to Ron employee #2192738 and was told he would document the call but could not do anything. Ford is aware of the safety issue we simply want them to standby their product and fix the problem or reimbursing us for the repairs to avoid a further hardship to get to work. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682505August 22, 2025
UNKNOWN OR OTHER
The driver’s side door will not latch and the door cannot close. This is the same defect covered by Ford recalls 16S30 and 20S30, but my VIN was excluded. Ford CRC opened case number CXH05284452-Z8X6J1, but denied coverage. I have had to rent a vehicle while my car is unsafe to drive. This is a major safety hazard as the door can open while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682265August 21, 2025
ENGINE
While sitting in my driveway my car just killed and wouldn't start again. Towed it to osseo ford and there is no compression in engine. They said the timing belt is in the oil and disintegrated and broke causing the engine to fail. I've got documentation from dealer. They have a recall on 2016.. why not 2015s? My car has 163,000 on it and its junk now because of the belt design and it being a common issue. Why does there have to be a law suit filled for ford to admit this and why only 2016 and newer.. why not all 1.0 ecoboosts with this issue. For this reason I will never buy ford again. Nor will my friends and family. Stand behind your issues ford!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680969August 15, 2025
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2015 Ford Focus. The contact stated that while driving approximately 20-30 MPH, the transmission started slipper while shifting out of 2nd gear with the message "Transmission Overheating" and the check engine warning light was illuminated. The vehicle was taken to a local Auto Zone and a diagnostic scanner retrieved DTC: P090C and P207A. The local dealer was contacted; however, the vehicle was not diagnosed nor repaired. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 109,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679799August 11, 2025
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that while driving at various speeds, the vehicle vibrated abnormally. No warning lights were illuminated. The contact stated that failure occurred most often after the vehicle was stopped at a traffic light or stop sign and then attempting to accelerate. The contact received notification of Customer Satisfaction Program: 14M02 (Transmission Control Module (TCM). The vehicle was taken to the dealer where it was diagnosed. The contact was informed that the clutch had failed. The dealer refused to repair the vehicle, stating that since the check engine warning light was not illuminated, the vehicle would not be repaired. The contact was informed to take the vehicle back to the dealer once the check engine warning light was illuminated. A month later, the vehicle failed to start. The vehicle was towed back to the dealer. The vehicle remained at the dealer unrepaired. The manufacturer was notified of the failure. The approximate failure mileage was 109,007.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678763August 6, 2025
POWER TRAIN
Transmission slipping. I was waiting to turn into my apartment and as I went to turn, my gear slipped where i was stuck in on coming traffic. Found out that there is a lot of ford focus having the same issue with transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678873August 6, 2025
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2015 Ford Focus. The contact stated that while driving at a roundabout at 20 MPH, the "Transmission Overheating - Please Pull Over to a Safe Location" was displayed, and the contact pulled over for 30 minutes for the transmission to cool down. However, after restarting the vehicle and attempting to drive, the contact noticed that the transmission was slipping between 1st and 2nd gear. The contact proceeded to pull over and the vehicle was towed to a local dealer where it was diagnosed, and the contact was advised that the dual clutch assembly and the fuel rail pressure sensor were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 109,007.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677685July 31, 2025
FUEL/PROPULSION SYSTEM
To Whom It May ConcernI am writing regarding the fuel system recall on my 2015 Ford Focus (VIN: [XXX] ), specifically related to Recall Number 18S32 / NHTSA Campaign Number 18V735000, which involves the canister purge valve, a required PCM software update, and inspection of the gas tank. This recall was started at a Ford dealership in Two Harbors Minnesota which I paid cash in December 2022. The problem consisted with many inconveniences in side of the road break downs. I had the recall serviced again in 2024 in Blythe CA at Ford where the purge valve was supposedly replaced, but the software update was never completed by that Ford because they claimed that the update was done in Parker AZ around 2022. The gas tank was not inspected for damage. My car is stalling in the middle of driving leaving me in grave danger since this happens on the freeway in Las Vegas, in the middle of nowhere in the desert and has done so in below zero degree in Minnesota all while I have my two small children in the car with me. This jeopardizes myself and children’s lives by stranding us in unknown places and weather elements that are harass or stalling on freeway not allowing me enough warning to get to the side of the road which could cause someone to hit my car from behind at a high rate. The full recall has not been performed. I bought this faulty car in Parker AZ which it should have never been sold with this problem jeapordizong my family’s life. The fuel tank has never been inspected either. Recent: The car keeps dying in traffic in Las Vegas traffic. I paid to have it towed to a dealership which is harassing me and not fixing the car with excuse after excuse such as the car isn’t under recall and the battery terminal needs to be cleaned. Their excuses are petty when it comes to my vehicle, continuously stalling in the middle of traffic in Las Vegas on a busy freeway due to your recall that has not been completed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677241July 30, 2025
ELECTRICAL SYSTEM, POWER TRAIN
While driving my car on July 25, it started jerking then it stopped reversing. My LCD dashboard stopped displaying several years ago. This affects my ability to see warning lights and my mileage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676686July 28, 2025
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that the vehicle shuddered or hesitated while idling. Additionally, the failure also occurred while driving at various speeds. The contact stated that the transmission intermittently failed to shift as designed, and the vehicle stalled while driving. The vehicle was occasionally coasted or pushed to the side of the road, and several attempts were made to restart the vehicle. However, the failure recurred while driving at various speeds or while the vehicle was idling. The failure had become more persistent. The contact stated that on another occasion, while driving approximately 50 - 55 MPH, the vehicle went into LIMP Mode. The vehicle was towed to the residence. The “Service Vehicle Soon” and an unknown warning were illuminated. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the TCM had failed, causing the transmission to overheat, reaching over 1,000 degrees, causing damage to the shifting forks. The wiring harness was burned due to the failure. The mechanic stated that the PCM had caused damage to the forward gears. The vehicle was repaired; however, the failure persisted. The dealer was contacted and confirmed that the VIN was not under recall. The dealer referred the contact to the manufacturer for assistance. The manufacturer was informed of the failure and confirmed that the VIN was not under recall or covered under warranty. The manufacturer opened a case and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675262July 22, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
A major electrical issue has occurred in this car since June 1, 2025. The Traction Control System dashboard indicator (the skidding car) comes on even though I am not using the TCS. When this happens, I get a message saying "Hill start assist not available," and am unable to manipulate my headlights, use turn signals, or lock/unlock my doors (I need to use the physical key to lock/unlock the driver's side door). If this "Hill start assist" issue occurs and I turn off my car (or if it occurs when the car is off), then I am unable to start my car. I get a new message saying "No Key Detected," and the ignition does nothing. I have a physical key, and not a fob. If the TCS light goes away, then I am able to start up my car. However, this is unpredictable; there appears to be no way to force the TCS light to disappear, and sometimes it will stay on for over an hour with my key in the "on" position. As of late, it hasn't gone away at all, making the car unusable. This causes obvious safety issues when on the road, as I cannot use turn signals or change my lights as it gets darker or it begins to rain/snow. When not on the road, I cannot use my car at all. A dealer recently confirmed the problem with the Body Control Module, but was unable to fix it. They managed to turn the car on, but the problems returned after 24 hours. As I was driving home on July 18, 2025, the TCS light came on and suddenly I could not use turn signals or change my lights. I still had over an hour to drive home. I did arrive home safely, but have not been able to use my car since.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675402July 22, 2025
POWER TRAIN
FORD Customer Satisfaction Program 14M02 - Transmission Control Module I purchased a 2015 Ford Focus for my son in 2021. I PAID WITH CASH. In June 2024, he moved from GA to UT for a job after he graduated college. 2 months later, his transmission went out with no notice. I paid to get the Focus towed to the Ed Kenley Ford Inc. Ford had a Customer Satisfaction Program that started in 2015. There are 7 supplements to the original issue. I called Ford to get some kind of reimbursement since they would not fix the module even though it was covered until June 30, 2025 (3 weeks ago). Ford says that there is nothing they can do since the date of June 30, 2025 has passed. I feel that this is FRAUDULENT BEHAVIOR as my son had to buy a newer vehicle to go to work. Thank you for all you do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675153July 21, 2025
ENGINE
The contact owns a 2015 Ford Focus. The contact stated that while attempting to start the vehicle, the instrument panel illuminated; however, the vehicle failed to start. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to a local dealer and the contact was waiting the diagnostic report. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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