Ford Focus Complaints (2017)

907 consumer complaints on file.

#11521191May 9, 2023
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated that while driving at various speeds, the vehicle was jerking while shifting gear before losing motive power. The vehicle would not properly accelerate while depressing the accelerator pedal. The check engine warning light illuminated with the "transmission overheating" and "transmission fault" messages displayed. The vehicle was taken to the local dealer who diagnosed that the transmission needed to be replaced. The transmission was replaced but the failure recently reoccurred. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The approximate failure mileage was 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521227May 9, 2023
POWER TRAIN
I recently got this car, seen there was a recall so I took it to get fixed at the dealership. Ever since it got fixed, my car has lost power and the transmission won't shift correctly making me unable to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520750May 6, 2023
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
The vehicle kept getting slower and slower was not able to use six gear had a hard time going up hills would lose its power engine light came on when I would get gas the car would not start afterwards went to a dealership on 5/6/20-23 and found out there were three codes that came up one was for a misfire detected on startup another was unable to bleed up fuel tank vacuum and a third was internal controls model sstart stop performance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519601April 29, 2023
POWER TRAIN
Fors continues to have the same transmission issues they had in the 2011-2016 ford focus dual clutch transmission. 2017 & 2018 should’ve been recalled. I have approximately 15,000 miles on my 2017 and the car was working fine and one day it suddenly lost some forward gears and reverse leaving the car in limp mode in the middle of the an intersection after starting to drive forward on the road. The lights changed and traffic is moving across leaving me in an unsafe situation and the other drivers having cars traveling 55 nearly rear ending them. There is no warning of this failure they suddenly happen and can cause issues where you’re stuck at a light or cannot get through an intersection. I tried to bring my car in and they told me they had 80,000 focus cars ahead of me and that they wouldn’t be able to fix my car due to a chip shortage. 80,000 other ford focus with this same issue is clear to me they’ve never resolved the matter and continued allowing these unsafe cars to be on the road. If this happens on a busy freeway, intersection, or anywhere on the road its a serious issue. There needs to be a full recall on the transmissions control module, the two clutch actuators, and the shift forks. Because of the design the TCM first fails causing the actuators to rotate and sheer of the pin from the castings, causing the shift forks to come loose. The only way to fix it because of all the diat created when this happens is to replace the dual clutch, TCM, both external actuators and shift fork A and shift fork B. Of course they sold two more years of the same model they’ve previously recalled and were part in a class action settlement that requires they replace these unsafe components. I cannot be the only person to report this safety issue. It nearly caused me to get hit on the road and I’m lucky to be alive. The next person may not be so lucky. Ive only got 15,000 miles on this car it shouldn’t have any issues like this. Recall these now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519225April 27, 2023
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle jerked intermittently. Additionally, the contact stated that the vehicle failed to reverse while the transmission was shifted into reverse(R). The vehicle was taken to an independent mechanic, who informed the contact that the control module needed to be replaced; however, the part to do the recall repair was not available. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518588April 24, 2023
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2017 Ford Focus. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the purge valve to be replaced. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. The contact was informed that NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline) was serviced back in 2019. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was 42,644.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517148April 14, 2023
POWER TRAIN
The DPS6 dual-clutch transmission shudders and shifts hard during all phases and speeds. Acceleration is unpredictable and feels as though it could stall at any time. Ford wants $3000 - $5000 to repair. They also state the issue is common.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515951April 7, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
The vehicle shakes, stalls shuts off when filling up with gas. Once gas is added, you have to keep the feet on the gas (reveing up to ensure it starts), then drive to get the gas flowing into the engine. The vehicle was taken for diagnostic with an Auto Zone and a mechanic and the codes pulled (more than once) was...P1450 and P2196. This was brought to the attention of dealer at time of purchase and requested another vehicle. They ensured it could be fixed; after another yr. or more now the codes are appearing again. I have dates for repair, but will have to get copies of work completed from the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515992April 7, 2023
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2017 Ford Focus. The contact stated while his wife was driving 35 MPH, the vehicle started to hesitate and idle rough. The contact stated that the check engine warning light was illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515773April 6, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Ford Focus. The contact stated that after refueling the vehicle, the vehicle would be difficult to restart. The contact stated that several attempts were needed to start the vehicle. The contact stated that she had to keep the accelerator depressed for several minutes before she could shift to drive(D). The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the canister purge valve (CPV) needed to be replaced. The mechanic advised the contact that the failure was related to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515009April 2, 2023
POWER TRAIN, VEHICLE SPEED CONTROL
I pulled out of my brothers driveway as I pulled out the car failed to go over 10mph and started to lurch back and forth. I almost got in an accident because of this. There was a car coming down the road and they had to swerve to miss me because I couldn’t get the car to go over 10. I promptly pulled the car over after that.The car also would go into reverse but would not move. I had the car towed to a local Ford dealer because I did not feel it was safe to drive. There were no warning lights on the car at the time of the incident. The check engine light did come on later though. The dealership said the TCM had failed and would need to be replaced but I would need to wait for the part because it’s on national factory back order. After waiting 4 months and calling Ford to complain multiple times the part finally came in. They installed the part and told me it did not fix the issue and I would need a replacement transmission. The car has not been fixed, failure date was at 87,300 miles. The car is no longer safe to drive and costs way too much for me to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513946March 27, 2023
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2017 Ford Focus. The contact stated the check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the vapor management valve, part number: BV6Z9D289E, needed to be replaced. However, the part was on backorder. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The manufacturer was not notified of the failure. The failure mileage was approximately 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514087March 27, 2023
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2017 Ford Focus. The contact stated while driving 70 MPH, the vehicle stalled inadvertently. Several unknown warning lights were illuminated. The contact was able to veer to the side of the road. The vehicle failed to restart and was towed to the contact's residence. The vehicle was then taken to the dealer, where the failure could not be duplicated; however, the failure recurred. The contact stated that the vehicle stalled approximately seven times in one trip. The contact was able to drive to her destination. The contact stated that the failure had been reoccurring increasingly. The contact related the failure to NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The manufacturer was notified of the failure and informed the contact that the recall was previously completed on the vehicle. The vehicle was not repaired. The failure mileage was approximately 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513820March 26, 2023
FUEL/PROPULSION SYSTEM
Vehicle stalls after filling tank up with gas either to a full tank or less than a full tank. Vehicle throws code for EVAP issue as well as manufacturer control. Took to a mechanic where I was told there were multiple issues with the fuel system that needed to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513828March 26, 2023
FUEL/PROPULSION SYSTEM
Upon stopping to fill up with gas once the gas tank is either full or not all the way full, the car has trouble starting and will stall. The vehicle will begin to run after pressing the gas pedal multiple times with the ignition still on. The check engine light is illuminated. I was made aware of a previous recall that I feel my car should’ve been involved in. The approximate mileage is 95000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513637March 24, 2023
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while driving 55 MPH, the vehicle lost motive power. There was no warning light illuminated. The contact pulled over to the side of the roadway and turned off the vehicle. The vehicle was towed to the residence. The dealer was contacted, and the dealer stated that the vehicle needed to be diagnosed. The manufacturer was contacted, and a case was filed. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 98,639.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513424March 23, 2023
POWER TRAIN
POWER SHIFT TRANSMISSION/DUAL CLUTCH IS SHUTTERING /JERKING WHEN ACCELERATING FROM A STOP OR AND TURNING CORNERS.NOTE THIS HAPPENS REGULARLY. ITS BEEN BACK TO DEALEARSHIP ON 4 OCCASIONS . THEY REPLACED CLUTCH ASSEMBLY ONCE IN FEB 2020,IT WAS TAKEN IN AGAIN IN MAY 2021 FOR SAME ISSUE TOLD IT WAS IN SPEC. THE FOURTH TIME WAS TAKEN IN IN MARCH 2023 TOLD ITS IN SPEC.CAN'T FIND THE DATE FOR TIME NUMBER 3,BUT WAS TOLD THEN IT WAS IN SPEC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513292March 22, 2023
POWER TRAIN, FUEL/PROPULSION SYSTEM
Ever since purchasing this vehicle 2nd hand, it has had "Fuel Rail Pressure Too Low" and "Lost Communication with Fuel Pump Control Module" intermittently. Attempted to fix with a mechanic, had fuel control module replaced. It occurred again, so had fuel pump replaced. It still randomly stalls out, leaving us in danger on the roadway. Pulling into traffic can be dangerous, since a stall-out would guarantee a collision with on-coming traffic. Engine light stays on when it stalls, eventually will start again, and light disappears. This has been an ongoing problem over the last 2 years. Vehicle can only be used for local driving in the event of being stranded, sometimes on a monthly basis. Recently now, the Transmission Control Module has stopped working and needs to be replaced (as of 3/6/23). Mechanic says these parts are on backorder for 1+ years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512978March 21, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
My vehicle has a faulty transmission problem and a fuel problem, The vehicle has been inspected by personal mechanics and CarX, 5 codes have been scanned and confirmed that their are 2 codes for the transmission and 2 codes for the fuel system. Check engine light is on, the vehicle will no longer go into reverse but can continue to go into drive but does not accelerate rpm when accelerating on the gas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512750March 20, 2023
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, ENGINE
The contact owns a 2017 Ford Focus. The contact stated that while driving at an unknown speed, the vehicle failed to accelerate as needed. The vehicle also failed to shift into reverse. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic who scanned the vehicle who informed her there was small leak in the fuel line. The local dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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