Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#11452411February 17, 2022
STEERING
The contact owns a 2012 Ford Focus. The contact stated that while starting the vehicle, the steering wheel locked and she was unable to steer the steering wheel on three occasions. The warning letter "I "was illuminated. The local dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452324February 16, 2022
POWER TRAIN
When i got to accelerate car will rev to high rpms and when i let go of the gas pedal it will shift to nxt gear then do it again, i have to let go of the gas pedal for it to shift correctly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450512February 4, 2022
STEERING
When starting the car, the message displays "steering assist fault. Service required". The entire power assistance is not functional. The car can be manually steered under heavy effort. This issue came and went multiple times. Some times, the steering system started to work and all was good. Other times, there was no recovery. The last time the issue occured was while driving down the road. The message appeared and the power assist was gone. It has not come back online. It did not cause an accident as I was able to manually force the steering to do what I needed to exit the road safely. It appears reading online that the only recourse is to replace the entier system requiring the removal of the rack and pinon and the front assembly sub frame. Estimate costs are over $3000 and it must be done at Ford as it needs software to work correctly. This does not seem reasonable for a car with only 120,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450282February 3, 2022
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated that the vehicle failed to respond while in reverse. The contact stated no warning light was illuminated. The vehicle was taken to a local mechanic where it was diagnosed with needing the transmission replaced; however, the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448708January 24, 2022
POWER TRAIN
was driving down the highway at 65 mph and went to accelerate and the transmission dropped out of gear and would not catch could not accelerate all you could hear is car reving in rpm was almost in a accident no warning light came on. Just driving regular speed the car the car with not shift properly and just Rev up in rpm and warning light will come on saying transmission hot pull over and transmission malfunction. When you take off from sitting still it will jerk and take forever to get up to speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448666January 24, 2022
VISIBILITY/WIPER
DRIVER SIDE AND PASSENGER SIDE WINDSHIELD WIPERS FAILED TO OPERATE SEVERAL TIMES AND GET STUCK PERIODICALLY. TOTALLY IMPAIRED VISION IN RAIN. TOOK THE VEHICLE TO THE LOCAL FORD DEALER APPROXIMATELY 1 YEAR AGO AND THEY COULD NOT FIND THE ISSUE TO RESOLVE. THEY REPLACED WITH NEW WINDSHIELD WIPERS WHICH WE HAD JUST REPLACED 1 MONTH PRIOR. THEY TRIED TO ADJUST THE PLACEMENT OF THE WIPERS BUT THIS DID NOT FIX IT. THIS VEHICLE HAS NOT BEEN INSPECTED BY ANY OTHER DEALER OR SERVICE CENTER. THERE ARE MULTIPLE COMPLAINTS OF THIS SAME ISSUE ON ONLINE SITES AND FORUMS WITH NO REAL SOLUTIONS PREVALENT. THIS IS A MAJOR SAFETY MALFUNCTION THAT NEEDS TO BE ADDRESSED AND RECALLED BY FORD MOTOR COMPANY AND FIND A SOLUTION BEFORE ANY FATALITIES HAPPEN. THIS CAR IS DRIVEN BY MY UNDERAGE, NEW DRIVER! EXTREME SAFETY HAZARD!! NO LIGHTS, WARNING LAMPS OR PROBLEMS PRIOR TO FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448011January 19, 2022
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated that while attempting to accelerate at various speeds, the vehicle would shudder and shake, the check engine light would illuminate, and the clutch would become stuck. The vehicle was taken to the local dealer who diagnosed that the clutch needed to be replaced. The vehicle was not yet repaired. The manufacturer was also notified of the failure. The contact indicated that the clutch was previously replaced on three separate occasions. The failure mileage was 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447379January 13, 2022
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2012 Ford Focus. The contact stated that the doors of the vehicle would intermittently fail to lock when engaged with the key fob. The contact received a recall notification for NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages) and the vehicle was taken to the dealer who inspected the vehicle and diagnosed that no issues were found. The contact stated that sometime later, she noticed that the key fob and the vehicle master power door lock window switch would no longer lock or unlock the doors of the vehicle. There were no warning lights illuminated. The contact stated that she would lock each door manually in order to secure the vehicle. The contact also stated that the doors would make an abnormal clicking sound and unlock while driving. The door lock indicator on the instrument cluster would not indicate that the doors were locked while driving. The vehicle was taken to the dealer who advised the contact that the OBD reader was not reading any codes. The contact stated that the failure had been reoccurring increasingly. The manufacturer was notified of the failure but did not provide any assistance. The manufacturer referred the contact to NHTSA. The vehicle was not diagnosed or repaired. The failure mileage was approximately 153,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447003January 11, 2022
BACK OVER PREVENTION: CAMERA SYSTEM
The back up camera flips and often doesn't work. Ford said it is a known issue but not fix available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446932January 10, 2022
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated that while driving at an undisclosed speed, the transmission warning message was displayed. The vehicle was taken to the dealer, but the dealer could not duplicate the failure. The failure recurred. Additionally, the vehicle was unable to reverse. The vehicle was taken back to the dealer. The dealer diagnosed that the failure was related to a Customer Satisfaction Program Campaign Number: 14M02 (Transmission Control Module Extended Warranty Coverage) associated with the VIN; however, the warranty coverage had expired. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with NHTSA. The failure mileage was 149,929.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446817January 9, 2022
ENGINE, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
Transmission has spontaneously went from overheating to not while driving, gears are slipping have speed and when it goes to shift all power lost, then it kicks back in. It was coded with transmission control module failure. The module and both actuators have been replaced now car will not relearn shifting patterns. Spontaneous overheating transmission messages just when car is turned on. Transmission control module has been programmed by dealership but all problems continue to exsist.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445313December 28, 2021
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated while driving 30 MPH and depressing the accelerator pedal, the RPM would rise however, the vehicle would decelerate. The contact stated the transmission fault warning light was illuminated. The contact turned off the vehicle for 5 minutes before restarting and driving to his destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the transmission and clutch to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had not been informed of the failure. The failure mileage was approximately 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444748December 22, 2021
POWER TRAIN
Transmission slips and car shudders when gears shift. Car stalls slightly when moving forward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444571December 21, 2021
FUEL SYSTEM, GASOLINE
The contact owns a 2012 Ford Focus. The contact stated that while driving at an unknown speed with a quarter tank of fuel; the vehicle shut off as the check engine light illuminated on the instrument panel. After the contact refueled the vehicle, the vehicle failed to restart. The vehicle eventually restarted after multiple attempts. The contact then called a dealer and made an appointment to have the vehicle serviced. The contact towed the vehicle himself to the dealer and after a few days of service, he was informed that no faults were found with the fuel tank. Once the vehicle was returned, the failure persisted; the contact then took the vehicle to Berglund Ford (834 E Main St, Salem, VA 24153) and he was informed that his vehicle was included in NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline); however, the previous dealer had removed the recall from the vehicle after they failed to discover any fault with the vehicle. The manufacturer was notified of the failure and provided the contact a case number. The vehicle had yet to be repaired. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444140December 17, 2021
FUEL SYSTEM, GASOLINE
The contact's daughter owns a 2012 Ford Focus. The contact stated while her daughter was driving 25 MPH, the vehicle began to stall. The contact stated no warning light was illuminated. The contact also stated that while adding fuel to the vehicle, the vehicle failed to start, and the check engine warning light was illuminated. The local dealer was made aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure and stated that NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline) was serviced in 2018. The failure mileage was approximately 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442462December 2, 2021
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated that while driving at 30-35 MPH, the vehicle inadvertently started shuddering. The check engine and other unknown warning lights illuminated. The contact veered to the side of the road and turned off the vehicle. The contact restarted the vehicle and drove; however, the vehicle was shuddering significantly and increasingly while driving. The vehicle was taken to the dealer who diagnosed that the transmission clutch and the TCM had failed. The manufacturer was notified of the failure and referred the contact to NHTSA. The vehicle was not repaired. The approximate failure mileage was 79,950.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441830November 27, 2021
STEERING
Power Steering Assist Failure warning appeared on dashboard and steering became extremely difficult. Frightened my pregnant daughter to tears.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440592November 16, 2021
UNKNOWN OR OTHER
Electrical power Steering assist malfunctioning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440573November 15, 2021
UNKNOWN OR OTHER
After starting the vehicle I had no power steering. I drove the car all the way home with no power steering. I shut down the car at home and restarted it and then the power steering worked. I’m very worried about others in my family driving this car and having an accident. This has happened in the past but after moving the car it would start working but not this time. I haven’t taken it to any dealer yet but I think Ford should fix this problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439574November 6, 2021
POWER TRAIN
While driving transmission seems to start to slip and then fails. Upon further research, found that there is a known issues with the TCM on vehicle. This issue came about while driving in traffic and could have caused an accident when the transmission stopped working if I was unable to get into a parking lot before it stopped working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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