Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#11465437May 20, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2012 Ford Focus. The contact stated that the vehicle shuddered while accelerating from being idle. The vehicle hesitated to properly accelerate. The vehicle was taken to the dealer and diagnosed with a defective TCM module. The dealer reprogrammed the TCM module however, the failure persisted. The vehicle was taken back to the dealer and the contact was informed that the transmission clutch failed and needed to be replaced. The contact stated that the failure persisted and the vehicle had been inoperable. The manufacturer was made aware of the failure and informed the contact that the vehicle was not covered under an extended warranty. The approximate failure mileage was 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464422May 12, 2022
UNKNOWN OR OTHER, POWER TRAIN:AUTOMATIC TRANSMISSION
Automatic transmission on 2012 Ford Focus SEL hatchback has been stalling. I drive on heavily traveled highways, leading me to be at risk of a major traffic accident if my car loses power. Transmission also whine and grinds really hard. Dealership is aware of the issue, but refuses to recall these faulty transmissions, leaving several thousands of people at risk of losing power and getting hit. Has been inspected by the dealer and multiple mechanics, all point to transmission issues from a faulty factory clutch system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463759May 8, 2022
UNKNOWN OR OTHER, POWER TRAIN
I started feeling the transmission having problems going into 1st or 2nd. started right when I hit 90,000 miles. It would shutter like there wasn't enough power but only in lower gears. I've had the car since 2013 and now I have to be extra careful when I put the car in reverse because if the shifter is hit, it will slide the car into either neutral or drive, depending if the shifter is hit up or down. I was never contacted about a a transmission issue by Ford or my dealership. If this is a problem with Ford Focus 2012-2018 then why are customers not being contacted regarding this safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463051May 2, 2022
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle hesitated during acceleration. Upon inspection, the contact noticed there was oil leaking onto the inside of the hood. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463086May 2, 2022
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated that while attempting to reverse the vehicle, the vehicle failed to move. The vehicle was restarted and failed to drive. There were no warning lights illuminated. The vehicle was towed to the local dealer where it was diagnosed and determined that the TCM needed to be replaced. However, the parts were on back order. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463108May 2, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2012 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle hesitated during acceleration and then lost motive power. The vehicle was towed to the dealer where it was diagnosed that the TCM needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462757April 29, 2022
POWER TRAIN
Recently, my 2021 Ford Focus began intermittently shuddering when shifting between first and second gear. Also, the reverse gear intermittently does not enage and will have to physically push the vehicle backwards in order to shift back into first gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461703April 21, 2022
POWER TRAIN
A check engine light appeared on 5/12/2022 car experienced lack of power from accelerator with transmission slippage pulled off of road and car failed to go into any gears had to turn off engine let car sit and then restart for it to engage. 5/13/2022 car went to local mechanic it was diagnosed that TCM (transmission control module) was bad and we needed to take to ford dealership. 4/20/22 while driving to ford dealership the car would not accelerate or change gears several times during trip. Ford dealership mechanic said that the part TCM was on "indefinite backorder". The car is to dangerous to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461429April 20, 2022
POWER TRAIN
transmission control module malfunction was covered under extended warranty and I am 11 months outside the window for repair but think it should be covered for the lifetime of the car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460680April 13, 2022
ELECTRICAL SYSTEM
The contact owns a 2012 Ford Focus. The contact stated while the vehicle was charging, the cooling system continued to stay on and failed to decrease the battery temperature. The contact stated no warning light was illuminated. The contact also stated when attempting to charge the vehicle while the temporary was high, the "house message" would say it's hot outside plug in your vehicle. The contact took the vehicle to a local dealer, where it was diagnosed with needing the air conditioning compressor to be replaced. The vehicle was repaired but continued to experience a failure. The vehicle was taken back to a local dealer, where it was diagnosed with needing the battery coolant pump and filter to be replaced. The vehicle was repaired but continued to experience a failure. The vehicle was taken back to the dealer for the third time, where it was diagnosed with needing the refrigerant to be refilled testing was completed. The contact was informed after that testing the battery chiller block and the refrigerant line was needing to be replaced. The vehicle was repaired but continued to experience failure. The vehicle was taken back to a local dealer where it was diagnosed with needing the coolant filter to be replaced. The vehicle was repaired but continued to experience failure. The contact stated he began to monitor the failure and noticed the coolant was not functioning. The contact noticed the battery coolant diverter valve was the cause of the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459187April 1, 2022
POWER TRAIN, STRUCTURE:BODY
PCM/ECM SOFTWARE INADEQUATE TO DETECT A STUCK OPEN CANISTER PURGE VALVE(CPV) YES IT IS AVAILABLE FOR INSPECTION UPON REQUEST. AFTER RECALL SERVICE WAS PERFORMED THE 2012 FORD FOCUS SE SLIPPED OUT OF GEAR.THE CAR STALLED.THE VEHICLE STOPPED COMPLETELY WHILE DRIVING IN TRAFFIC. THE VEHICHLE SHOOT HAD NO POWER.THE MESSAGE CENTER DISPLAY SAID ENGINE MALFUNCTION,TRANSMISSION FAILURE AND STARTING SYSTEM FAILURE. THE VEHICLE WAS TAKEN BACK IMMEDIATELY TO THE FORD CERTIFIED SHOP.THE VEHICLE DID NOT HAVE ANY PROBLEMS UNTIL RECALL SERVICE WAS PERFORMED. YES THE VEHICLE WAS INSPECTED AGAIN .THERE WERENT ANY WARNING LAMPS OR MESSAGES OR ANY MECHANICAL OR ELECTRICAL OR SOFTWARE PROBLEMS .THE SYMPTOMS DID NOT BEGIN UNTIL AFTER RECALL SERVICE WAS PERFORMED BY A FORD CERTIFIED REPAIR FACILITY.FORD STATED IF THE VEHICLE EXHIBITED ANY ISSUES AFTER SERVICE WAS PERFORMED TO TAKE THE VEHICLE BACK NTO WERE RECALL SERVICE WAS PERFORMED AND THE CAR WILL BE FIXED FREE OF CHARGE.THIS DID NOT HAPPEN THE CAR HAS 55 THOUSAND MILES ON IT .IT HAS SAT IN MY DRIVEWAY SINCE SEPTEMBER OF 2019. THE DOOR LATCHES COULD COME OPEN ON THEIR OWN.I WAS TOLD THAT RECALL SERVICE WAS PERFORMED ON MY 2012 FORD FOCUS SE BY THE FORD CERTIFIED MECHANIC FACILITY MIKE WHITE FORD OF CD'A IDAHO.IN FACT THEY NEVER PERFORMED THE BREPAIRS OR EVEN LOOKED AT THE DOORS.AFTER REPAIR WORK WAS SUPPOSEDLY DONE I RECEIVED A LETTER STATING THAT SERVICE WAS NOT DONE AND TO TAKE MY CAR BACK TO THE SAME PLACE THAT DESTROYED MY CAR IN THE FIRST PLACE .FORD MOTOR COMPANY REFUSES TO DO AS THEIR RECALL LETTER STATED.FORD MOTOR COMPANY DENIES ANY FAULT CONCERNING MY 20123 FORD FOCUS .ITS BEEN ALMOST THREE YEARS OF ME TRYING TO GET MY CAR REPAIRED.THE FORD MOTOR COMPANY ABSOLUTELY KNEW THE 2012 FORD FOCUS HAD MAJOR ISSUES .THEY CHOSE TO SELL THE CAR TO THE CONSUMERS ANY WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459090March 31, 2022
FUEL/PROPULSION SYSTEM
My car is experiencing identical problems to recall # 19v515000. The gas tank has collapsed and purge valve has failed causing the car to stall. But, my vin does not match the recall. Clearly, this recall has to be expanded to include other vehicles if I am experiencing identical failures. Ford has refused to do anything because the vin does not match.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459149March 31, 2022
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact received notification of NHTSA Campaign Number 18V735000 (Fuel System, Gasoline). The contact stated that the vehicle failed to move in reverse. While driving, the vehicle failed to accelerate above 10 MPH. Additionally, while driving the vehicle stalled. The service transmission message was displayed. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 172,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459060March 31, 2022
WHEELS
Lug nuts swelled, unable to remove without damaging, all 20 lugs nuts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458169March 24, 2022
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact previously had the transmission replaced. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate. The vehicle was taken to the dealer where it was diagnosed with transmission clutch failure. The dealer informed the contact that the transmission clutch needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The failure mileage was approximately 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456401March 12, 2022
POWER TRAIN
Transmission slipping issues on acceleration
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455503March 7, 2022
FUEL/PROPULSION SYSTEM, POWER TRAIN
While driving the vechicle it has problems accelerating and dies out in traffic to a rolling stop. I had the car diagnosed at a Ford dealership near me and was told it would be worse senario approx. $6500 to repair and that is because part of the transmission is $4000 alone. Despite the transmission issues reported on this vehicle the dealership would not comp any fixes. When in reality my problem is the same as many other owners that reported this issue. The difference is the car is newer to me but was previously owned. This is bad that Ford released a faulty transmission and leaves the owners with the burdon to repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455599March 7, 2022
STEERING, ELECTRICAL SYSTEM
A couple weeks ago leaving work a warning light came on that the power steering assist was disabled/malfunctioning, to have it serviced. It became prohibitively difficult to steer my car. I called AAA and had it towed to an independent service center. They reported that the steering module, essentially the computer brain for the steering, has failed. The repair is overwhelmingly expensive, and I haven’t pursued it due to the crippling cost. When I proceeded to drive the car home, the light was off, and it drove fine. One of the shops I spoke with said this could happen, but it would come back unpredictably, and intermittently until it just won’t be drivable. I’m just glad it was in a safe spot when this failure occurred. Reports I’ve been reading online have scared me with drivers being on the freeway when this component fails, nearly causing accidents in some cases. This seems like a serious safety issue, and certainly not a ‘wear and tear’ issue of daily use. The shop reported the repair would cost $2400 before taxes. I bought this car used for $5000 last year, and so far have had to put in a whole new front end, replace the cooling/ heating reservoir system. So throwing in that much more money into it is having a very negative impact on my livelihood. Other drivers report this issue occurring at anywhere from 60,000 miles to 150,000 miles. My car is at 128,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454774March 1, 2022
POWER TRAIN
My wife was pulling out from grocery store into highway when car jerked and almost stalled out!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453808February 24, 2022
POWER TRAIN
For the past few months there has been a grinding type sound when shifting down to third. Then It went to shifting up to second and it doesnt want to shift out of second without jumping forward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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