Ford Focus Complaints (2017)

907 consumer complaints on file.

#11573639February 23, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact stated that while his son was driving 45 MPH, there was an abnormal pop and rattling sound coming from the engine, and the vehicle lost motive power. The check engine and oil warning lights were illuminated. The vehicle was towed to an independent mechanic, who completed a diagnostic test, and retrieved unknown fault codes, and referred the contact to the dealer. The vehicle was towed to the local dealer, where it was diagnosed that the engine oil pump tensioner disintegrated and sent sharp metal fragments through the engine. The vehicle was not repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The failure mileage was approximately 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573149February 21, 2024
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while driving at an undisclosed speed and attempting to accelerate, the RPM's increased quickly however, the vehicle failed to respond as needed with the vehicle jerking and shuddering. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the clutch throw-out bearing, requiring a replacement of the clutch assembly. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V169000 (Power Train) but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572433February 16, 2024
ENGINE
Engine failed on our 2017 Ford Focus with 1.0 liter Ecoboost engine while driving the vehicle under normal operating conditions on December 14, 2023. Car experienced a dramatic loss of power while driving. Vehicle appeared to not be shifting correctly and would not accelerate. Owner worked to get vehicle to a safe location off the road when "Engine Fault, Service Now" message appeared. Driver pulled off into parking lot ASAP and stopped vehicle. Inspection of vehicle after stopping showed engine fluids had leaked out of engine starting back through parking lot to road. Did not attempt to restart vehicle and had vehicle towed back to repair shop for diagnosis. Initial diagnosis discovery revealed the vacuum pump had failed, along with the turbo charger. Additional follow up inspection revealed after draining fluids pieces of rubber and metal shavings in the drained oil. Rubber pieces appear to be related to timing belt failure. Engine replacement costs of $7100 dollars were incurred on Vehicle was purchased in 2021 with 17,000 miles on it purchase value $15,000. Difficult and very costly situation since the vehicle is needed for school and work with no good alternate vehicles available. Used to advocate for Ford products since purchasing a 2016 Escape. Very disappointed in the quality of the 1.0 liter engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571629February 13, 2024
ENGINE
I was driving the car home and the oil light started to flash. I stopped and checked the oil level and it was fine. The oil light then stayed on and I started to notice a slight loss in power, then pinging noises coming from the engine. I did not drive the car after this. I called the dealer and the car was towed to Palm Coast Ford. The dealer called back and said the engine was blown, metal in the engine. After research, I found out there is a recall on the car, 23S64. At first the dealer said there was nothing they could do, but now Ford has agreed to give me a rental car until the issue is resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571008February 9, 2024
ENGINE
The contact owns a 2017 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. The oil pressure warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure of the timing belt resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571036February 9, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Ford Focus. The contact stated while driving approximately 45 MPH, the vehicle stalled and the contacted coasted the vehicle to a stop light. No warning light was illuminated. After several attempts, the contact was able to restart the vehicle, and continued driving to the destination. The contact refueled the vehicle and attempted several times to restart the vehicle. The vehicle was taken to the dealer after the check engine warning light illuminated and the contact retrieved DTC code: P1450. The dealer stated that the vehicle was inspected in 2018 under NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) without any part being replaced. The VIN was not included in the recall. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570454February 7, 2024
UNKNOWN OR OTHER, POWER TRAIN:AUTOMATIC TRANSMISSION
The check engine light came on, then when I started driving it was a little sticky/ rough. I continued to drive it home and the rpm started going up when not needed. I had a code read done and came back as a P07A3, transmission friction element A stuck on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570080February 5, 2024
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while operating the vehicle, the message "Transmission Overheating" was displayed, and the vehicle lost motive power. Additionally, the check engine warning light illuminated, and the gear was stuck, and the vehicle failed to properly accelerate. The vehicle was towed to the local mechanic who diagnosed the vehicle and determined that the clutch had fractured. The contact stated the vehicle was taken to the dealer several times, but the failure could not be duplicated. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure. The approximate failure mileage was 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570108February 5, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact stated that while operating the vehicle, the timing belt and engine oil pump belt fractured, and the vehicle lost oil pressure and the engine failed. The oil pressure, check engine, and battery warning lights illuminated. The vehicle was towed to a local mechanic and was diagnosed with engine failure. The vehicle was repaired. The contact referenced NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) as a possible solution however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The approximate failure mileage was 86,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569247February 1, 2024
POWER TRAIN
I have a 2017 ford focus s the transmission has went out 3 times was fixed 30 days after buying the car and transmission recently went out again taken back to Tom wood ford where the car was purchased and they said the clutches was out in the transmission they replaced them got car back drove 5 miles and transmission went out again toward it back to dealer and not they say transmission module no good they replaced it for 949.00 and went to plug it in ford change the plug from the size plug that was in there now they have to change the wiring harnesses and want me to pay for it this is the 6 speed powershift transmission that has had issues in the focus and Fiesta since 2008 and it keeps burning out please there needs to be a recall on this transmission as it can and will go out at anytime and mutiple times and could go out in traffic and cause a very serious crash this is a major safty issue as it pertains to the drive ability of the vehicle. As it has now stop working 3 times in less then 2 years of owning the car.i have even contacted ford corporate customer service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568765January 30, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact stated while driving at an undisclosed speed, the low oil warning light illuminated on the instrument panel. After which, the vehicle lost significant motive power and was unable to accelerate above 30 MPH, prompting the contact to pull to the shoulder of the roadway to have the vehicle towed. The low-oil warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the oil pump resulting in damages to the engine, requiring the replacement of the engine long block. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) and the VIN was included; however, parts were not yet available. The manufacturer was notified of the failure and a case was opened. The contact was also informed that since the failure had already occurred, a partial financial assistance to cover the cost of the repair would be provided. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568109January 26, 2024
POWER TRAIN
To whom this may concern The system that has failed is the power train, more specific the transmission/ clutches inside of transmission. This has put my safety at risk because the car will not want to pull out sometimes its very jumpy and hesitant. It loses its power and the transmission just slips in gear like it's in neutral but you van feel it slipping trying to go. I think it is ridiculous that this has been an ongoing issue with ford cars since 2012 and it seems they won't do anything to fix the problem besides slap another clutch in for the same thing to happen down the road this is a scam it costs around 4500 to have tranny and clutches replaced by a dealership and the car doesn't even have 80000 miles on it. There is no reason an AUTOMATIC car should be chewing itself apart every 80k for it to be taken and have a new transmission installed thats a big ask for someone who bought their car and relies solely on that vehicle for daily travel. And then add the stress now trying to figure out and wonder when and where this vehicle will leave you stranded or sitting next which is also a safety issue because the car will actually not even start at times because the "clutch" in an automatic car is stuck engaged. The codes were read multiple times all finding the same issue for clutch B stuck engaged/ clutch b friction element stuck on. The problem doesn't need reproduced it never left . The car is being taken to place of purchase feb 5, no other issues or warnings have been visible prior to 2 days ago when it started the issue. It now will not go in reverse at all, just acts like it's in neutral . The warning lamp illuminated right after putting into reverse and it just reved and wouldn't move. My fiance has a 2012 focus and has had all the same exact problems but his is the slap shift. Could someone please look into this because it seems like ford is just throwing ideas at it hoping one works and I think that is crazy ford NEEDS to solve this the right way
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567705January 25, 2024
FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:CANISTER
The contact owns a 2017 Ford Focus. The contact stated that when the vehicle was started, the check engine warning light illuminated. The vehicle was taken to an Auto Zone where a handheld diagnostic tool confirmed that the Evap canister control purge valve needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567565January 24, 2024
ENGINE
I bought this car a few months ago with no problems from a used car dealership in Kentucky. A few days later the check engine light came on and the turbo was not working. Turbo was replaced and the vacuum lines were found to be full of oil and rubber causing the waste gate actuator to not release vacuum which in turn burnt up the turbo. It's been about 1,000 miles and now I getting an underboost code while driving of P0299. The turbo appears to be failing again. I have found more rubber and oil in the vacuum lines along with buildup inside the vacuum pump. This appears to be coming from the wet rubber belt inside the engine. I have stopped driving it while waiting on the oil pump wet belt recall. The turbo failure is related directly to this problem with the oil pump belt due to clogging up the vacuum pump and vacuum lines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567264January 23, 2024
ENGINE
I acquired the Ford Focus 2017 from Envision Toyota in Milpitas, California, in November 2022. In August 2023, the vehicle experienced an engine failure at 53,000 miles. Subsequently, the car was at the Ford dealership for an extended period until the engine replacement was completed by the end of October 2023. Upon retrieving the car on [XXX], 2023, I encountered various issues, including coolant leakage, problems with coolant pressure, braking issues (resulting in extensive vibrations), and the engine stalling in traffic. While the coolant problem was eventually resolved after four additional visits to the dealership, involving adjustments to pressure, replacement of thermostats, sensors, and the cooling reservoir, the persistent issues with the engine stalling and braking were not addressed, even after multiple extended visits to the dealership. Despite having the car for several weeks during each visit, the problems persisted. We retrieved the car before Christmas and reported the ongoing issues to the dealership, but due to international travel plans, I was unable to return the car for further inspection. We have returned from our travels on [XXX] 2024. On [XXX], 2024, my son was driving to the gym with friends when, while in a central left turn lane to enter the gym, the engine failed again. Unfortunately, another vehicle approaching from the right side collided with him, while he was stationary, resulting in the total loss of the car. In November 2023, I initiated a case with Ford, requesting them to repurchase the vehicle due to numerous safety concerns, and the case number is [XXX]. Despite reporting issues to both Ford and the dealership (which was able to reproduce them), resolution has been delayed, and Ford seems to be procrastinating in addressing the situation. It is crucial to note that the Ford Focus SE 2017 model appears to have inherent issues with gaskets, and it appears that Ford may be concealing these concerns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11567319January 23, 2024
ENGINE, POWER TRAIN
Good Morning, I hope you are having an amazing day , I first financed this car in 2018 but the car was made in 2017. I searched my vin number to see if my car was a part of the recall list and was not. I have been getting a code P1450 since about 40,000 miles, my car has been stalling upon acceleration since I got it. and I had the part replaced, a year and a half later the code popped up again and I got the part repaired and still the same issues, after the part has been repaired as well as a PCM issue is now happening. My car shudders between the 1 and 2 on the acceleration , this has been happening since I got the car but the salesman told me that this was not an issue and it was normal for the fords to do this. I have been having issues with my car starting up in the mornings mainly a lag in the ignition. I believe my car should have been a part of that list but was not. Please investigate
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566549January 19, 2024
ENGINE
The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle suddenly shut off. After restarting the vehicle, the check engine warning light remained illuminated before the vehicle stalled again. The vehicle was eventually towed to the local dealer who diagnosed that the engine was faulty, and the engine long block and turbo charger needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 66,533.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565901January 17, 2024
POWER TRAIN, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
I have a recall on my 2017 ford focus that is for the gas tank deformation , this happens because the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system. It jerks , excels and dies when low on or getting gas mostly . Recently it wouldn’t reverse or go over 15 miles and would limp only , not drivable . Codes say it’s clutch b stuck engaged . I took it to the ford dealership and they gave me a 8000 repair bill when I told them I mainly wanted the recall fixed on it and I’d figure out the rest later . They said the recall is not a safety issue and doesn’t have anything to do with the car having issues or driving at all and they are charging me half of the bill for things related to the recall , claiming it isn’t part of the recall (canister purge valve , canister vent , fuel injection cleaning , check engine light being on) . They said they had to redo my appointment for me over the phone because I didn’t put it under the recall appointments and they didn’t include anything about the recall in it . The other half of the bill is them claiming they need to replace the entire clutch .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565924January 17, 2024
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated that while operating the vehicle, the message "Transmission Overheating" was displayed, and the vehicle lost motive power. Additionally, the check engine warning light illuminated, and the vehicle started shuddering, vibrating and failed to properly accelerate. The vehicle was towed to the local dealer who replaced the transmission clutch. The contact stated that the transmission clutch had been replaced on five separate occasions. The manufacturer was notified of the failure. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565595January 15, 2024
ENGINE
The belt to open oil pressure valve had all the teeth worn away. No oil was getting to the engine. Where it is located no one could ever check when doing my regular oil changes. Engine had to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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