Ford Focus Complaints (2016)

1,195 consumer complaints on file.

#11567240January 23, 2024
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while attempting to drive uphill, the vehicle failed to properly shift gear as intended. The vehicle was taken to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The contact stated that the vehicle had previously been repaired twice under warranty however, the vehicle no longer fell under the criteria for repair under warranty. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566998January 22, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Focus. The contact stated while driving 30 MPH, the low oil pressure warning light illuminated, and the vehicle failed to exceed 30 MPH while depressing the accelerator pedal. The message "Engine Fault - Service Engine Now" was displayed. The vehicle was taken to an independent mechanic, where it was diagnosed that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The mechanic advised the contact to drive to the nearby residence, and to tow the vehicle to the dealer from the residence to the dealer. The vehicle was driven to the residence. The vehicle was then towed to the dealer, where it was diagnosed that the oil pump drive belt was degraded and there were rubber fragments inside the oil, resulting in loss of oil pressure, and engine and turbo charger failure. The dealer determined that the oil pump drive belt, the engine, and the turbo charger needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer informed the contact that she could repair the vehicle at her own expense and then be reimbursed. The failure mileage was approximately 134,752.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567024January 22, 2024
POWER TRAIN
The dual power clutch has gone out in my vehicle, this causes the transmission to overheat and the vehicle cannot move. I’ve experienced this a couple times with my children in the car, on a mountain, and had to be pushed off the road where we were stranded for hours. I had to pay $700 for a tow and getting the transmission fluid changed, which did not solve the problem. I couldn’t afford to pay the car payment as I couldn’t use the car for transportation to and from work and had to pay mechanical bills. I’ve contacted the dealership and initially they said they’d take a complaint but when I made it there, they turned me away and told me to call Ford. I called Ford and they told me to go to the dealer. Neither of them would take a complaint. It’s $150 just for them to look at the car and confirm the problem, however the part doesn’t exist to fix it and I was told it could be til 2025 before it could be fixed as they aren’t making that part. The part would be covered under warranty but it’s not guaranteed that they’ll be able to get it. The transmission light came on right after purchasing the vehicle and I called the dealer to have it looked at but because the light went back off before I made it there, it wouldn’t be covered under warranty. Ford had a lawsuit for something similar to this and I was never notified. My car is at risk of repossession, I’m still paying on it and I can’t even use it. It won’t make it 3 miles at this point. I’m not the only one who’s experiencing this and there’s no solution but there’s no recall either. The car will just stop in the middle of the road and it won’t move, leaving you stuck in the line of oncoming traffic on the interstate and you can’t even pull it over. It won’t move once it’s in that state. Ford will not doing anything about it. I’ve contacted the attorney general at this point and I don’t know what else to do. We luckily were not hit but we were stranded for hours.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566861January 21, 2024
FUEL/PROPULSION SYSTEM
My gas tank system my engine light came on so I took my vehicle to the nearest auto zone to put on the machine and it popped up a code for a canister purge valve piece. My safety was put at risk because it was messing with my gas can’t fill my take up so I can get stranded really quick especially if I’m far from a gas station that offers my gas which is E85. No it haven’t I tried but ford claim they didn’t see no recalls in my vehicle but I have pics from other ppl of the recalls .my engine light came on I don’t remember the date but it was a while ago still didn’t get it checked out yet
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566654January 20, 2024
UNKNOWN OR OTHER
I'm having problems with transmission and clutch fracture
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566662January 20, 2024
UNKNOWN OR OTHER
The car has issues with the transmission in changing gear. Error messages transmission over heating. The transmission over resets.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566664January 20, 2024
ENGINE
while driving on the freeway the engine became noisy. I pulled to the shoulder , the brakes hardly worked. I talked to a friend who advised me to drive home . At home I noticed that the oil warning light was on ,engine running. Oil level was checked ,was full. Engine was replaced at a ford dealership and returned to service on 23sep2021 at great expense to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566700January 20, 2024
ENGINE, FUEL/PROPULSION SYSTEM
Two weeks after an oil change (not by Ford) my 2016 Ford Focus 5dr EcoSport engine lost power climbing a hill outside my home. On inspection two mechanics told me it needed a new engine. $8000 for me to pay. The local Ford dealer replaced the engine and gave me a 3yr unlimited mileage warranty. No symptoms prior to the failure, now that is a recall (Campaign/NHTSA#23S64/23V905) I would like Ford to reimburse all of us who are out of pocket.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566328January 18, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while her son was driving approximately 30 MPH, the vehicle started to shake and vibrate abnormally. The contact stated that the check engine and check oil warning lights were illuminated. The contact stated that the vehicle stalled with several unknown warning lights illuminated. The contact had the vehicle towed to an independent mechanic who determined that the vehicle engine had seized due to a lack of oil pumping through the engine. The mechanic informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The failure mileage was 66,426. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565552January 15, 2024
POWER TRAIN, VEHICLE SPEED CONTROL
This is my second time reporting this the first time I reported this the person I talked to on the phone inaccurately put what I said and didn’t put what I said. I was on my way back home from a little road trip and I had approached a stop sign and had come to a full stop. When It was safe I took off and my car stuttered and had loss of power and became jerky, started to buck and would have delay and sudden burst of acceleration and it felt like the transmission was slipping. And the message transmission fault service now and my check engine light came on. I proceeded to pull over and let my car sit for a bit and turned off and on my car and the warming message went away. When I started driving again my car continued to have the same issues as well as reving high and not speeding up then randomly shifting and suddenly accelerating
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563585January 4, 2024
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that the vehicle was jolting and hesitating while driving at various speeds. The contact stated that the vehicle was shuddering while shifting gear. The contact stated there was no warning light illuminated. The contact stated that the failure was a recurring failure. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed and was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562707December 30, 2023
FUEL/PROPULSION SYSTEM
Check engine light keeps coming on and it give error EVAP control system fault/unable to bleed up fuel tank vacuum
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562738December 30, 2023
FUEL/PROPULSION SYSTEM
Vehicle will stale after driving for some time engine light shows fuel system issue similar similar to other Ford focus models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562534December 29, 2023
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
[XXX] daughter was driving her car on I87 in Albany NY when oil pressure light went on and car speed dropped from 65 to less than 30 while in middle lane of interstate forcing her to cross over lanes onto shoulder roadway and exit ramp where it lost all power. Have learned that the oil belt system failed without any warning or notice causing incident. Have since learned that vehicle motor has been damaged beyond repair and needs replacement. Contact with 4 separate representatives of FORD Customer Service has resulted in FORD denying our requests for assistance to replace the motor. Car is a 2016 Ford Focus SE with the 1.0 liter motor with 81,000 miles. Well maintained with records as needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561289December 21, 2023
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that after starting the vehicle, the gear shifter failed to shift out of park(P). The vehicle was towed to the local dealer, but no failure was found. Additionally, while attempting to accelerate, the vehicle shuddered and vibrated while reversing and the transmission erroneously shifted into neutral(N). The contact stated that while driving at an undisclosed message "Pull Over, Transmission Overheated" was displayed. The vehicle was later towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the vehicle did not qualify for the s power train Extended Warranty Coverage. The failure mileage was 15,090.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560739December 18, 2023
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while driving at 50 MPH, the contact approached a stop sign and depressed the brake pedal and stopped the vehicle. The light turned green, and the contact proceeded to move forward and the transmission fault service now warning light illuminated. The contact drove to a location and allowed the vehicle to set for several hours because he had an additional two hundred miles to travel to get home from a road trip. The contact stated that the vehicle jerked and idled roughly the remaining drive back to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560574December 17, 2023
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, POWER TRAIN
Vehicle hesitates, stutters and stalls when accelerating at any speed. The dealership told us it is either a transmission module or fuel module problem. They don’t have parts to fix it. There’s been a recall and a lawsuit about this same year, make and model, but they tell us our Vin is not included in any of this. it continues to do this to this day. The dealership wants us to drop it off and leave it for 3 to 4 weeks. We can’t be without a car so we are struggling with it. We wrote Ford Motor Company a letter and they told us to contact you. The lawsuit that they lost, gave us an extended warranty, but they refuse to honor it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560057December 14, 2023
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that the husband was driving approximately 50 MPH before coming to a stop for traffic ahead. While attempting to accelerate the vehicle erroneously began to drive in reverse. During the incident, the check engine light was illuminated. The vehicle was later taken to the local mechanic who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559865December 13, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle shuddered while shifting gears. The check engine warning light was illuminated. The vehicle was taken to AutoZone, where it was diagnosed and determined that the TCM needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 92,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559209December 8, 2023
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle shifted abnormally. The transmission warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 148,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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