Ford Focus Complaints (2017)

907 consumer complaints on file.

#11583476April 17, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Ford Focus. The contact stated while operating the vehicle, the check engine warning light remained illuminated. The vehicle was taken to the local mechanic who diagnosed that the fuel system was faulty and referred the contact to the local dealer regarding a recall for the failure. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583614April 17, 2024
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while starting the vehicle, the vehicle started shaking violently. The contact stated that while attempting to accelerate, the vehicle stalled and could not be restarted. The vehicle was towed to the dealer and was diagnosed with transmission failure. The vehicle was repaired. The manufacturer was made aware of the failure, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583397April 16, 2024
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated that while the vehicle was in reverse, the contact depressed the accelerator pedal; however, the vehicle stalled and jerked. The failure recurred while the contact was driving at an undisclosed speed. The vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be repaired. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 48,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583146April 15, 2024
POWER TRAIN, ENGINE
My car was running fine up till last Wednesday when I got to work and I pulled in and put it in park shut the car off went into work I came out nothing the battery wouldn't crank over nothing I had a jump started once it jump started it wouldn't go in reverse and barely went forward now they're telling me I need a TCM and a clutch and they're quoting me 4,600 but I can't just replace the TCM because the transmission case is cracked and it won't relearn you know I don't know what's what to do anymore I mean this car I only put $44,000 miles on it I mean I bought it used but yeah I had no warning that the battery was bad and they're telling me that that's what caused all this and it caused the TCM to fail which cracked the transmission case you know and I can't drive it they're saying because it's dangerous to drive but I have no choice I don't have a car and I got to get to my job and of course my van isn't covered under this TCM replacement that they got going on with 150,000 miles or 10 years cuz my car only has 144,000 miles on it so now I'm I don't know what to do about thisall I know is that this car was running perfectly fine and shifting perfectly fine all day Wednesday until I got to work and turned it off and went into work and came out that's when I got nothing no battery nothing it just I don't know what happened but it was running perfectly fine before that and there were no indications to me that the battery was bad or anything else was wrong with this car before any of this happened none whatsoever I wouldn't even have known cuz I had no problem it went in reverse just fine went drive just fine cranked up every time there was nothing wrong with the battery that I know of all I know is when it died it's caused all these problems
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582763April 13, 2024
ENGINE
Engine failed while being driven. Closely avoided a major accident.individual mechanic said 23s64 failure. Check oil light appeared almost immediately. Called closest. Dealership they said parts unavailable for another 2-3 months. This is not acceptable. Why was I never notified of this recall. Need transportation to medical appointments frequently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582628April 12, 2024
ENGINE
The oil pump in the 1.0L Ecoboost motor failed, causing the engine to stop working properly. This is the same motor that is already subject to recall, but mine has a manual transmission, so Ford has not included it in the recel (23S64). It is the exact same motor with the exact same problem, but they are not considering it part of the recall because of the manual transmission. They wont' act without being forced to do so. I don;t understand why I have the exact motor with the exact issue, but am not subject to the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582676April 12, 2024
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582068April 10, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact stated that while driving at approximately 70 MPH and depressing the accelerator pedal, the vehicle failed to accelerate as intended and the vehicle was shuddering. The message Service Engine was displayed. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582160April 10, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact stated while driving 70 MPH, the low oil pressure warning light illuminated. The contact pulled into an Advance Auto, where the failure could not be duplicated. The contact stated that she continued driving. The contact stated while driving 70 MPH, the vehicle started losing motive power and decelerated to 30 MPH. The contact depressed the brake pedal, but the vehicle failed to respond. The contact continuously depressed the brake pedal until the vehicle responded. The contact was able to pull to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed that the engine oil pump had failed. Additionally, the contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) which the mechanic related to the failure; however, the part to do the recall repair was not yet available. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582169April 10, 2024
UNKNOWN OR OTHER, ENGINE, VEHICLE SPEED CONTROL
The clutch on my 2017 Ford focus needs to be replaced due to it slipping/shuttering when I go to accelerate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582171April 10, 2024
POWER TRAIN, ENGINE
The contact owns a 2017 Ford Focus. The contact stated while attempting to start the vehicle, the vehicle made an abnormal squeaking sound and failed to start. The check engine warning light was illuminated, and the message "Transmission Overheating" was displayed. The contact stated that upon shifting into neutral, the vehicle started. Additionally, the contact stated that while driving 25 MPH, the vehicle stalled. The contact was able to pull to the side of the road. The contact stated that the vehicle was able to restart when shifted into neutral(N). The dealer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 164,727.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582180April 10, 2024
ENGINE, ENGINE AND ENGINE COOLING
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581976April 9, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Ford Focus. The contact stated while driving at approximately 50 MPH, the vehicle was sputtering and almost stalled. The contact stated that the check engine warning light was illuminated. The contact stated that the failure was intermittent but had become a recurring failure. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that the canister purge valve needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581372April 5, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact stated while driving at approximately 45 MPH, the oil pressure warning light illuminated, and the contact pulled over to the side of the road. The vehicle was taken to the independent mechanic where it was diagnosed with a shredded timing belt, the screen on the oil pump was clogged, and no oil pressure. The vehicle was repaired. The contact discovered NHTSA Campaign Number: 23V905000 (Engine, Engine Cooling) however, the VIN was not included. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581248April 4, 2024
POWER TRAIN
Transmission Clutch Assembly. May not be available for inspection unless submitted by the dealership. Car vibrated violently as soon as pulling forward. Car would not continue forward motion without bucking. Car had to be towed to dealership. Yes Yes. Car passed annual inspection just a month prior. Transmission component inspected by service department at dealership. No warning lights illuminated on dash. The technician stated the vehicle needed a clutch replacement. The paperwork shows the parts replaced were the same parts as the above-mentioned service on May 18th, 2021. Additionally, the clutch actuators were also replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580869April 3, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated while driving approximately 35 MPH, the check engine and low oil pressure warning lights illuminated. The contact stated that the vehicle lost motive power. The contact depressed the accelerator pedal and the vehicle was still losing motive power. The contact pulled off the road and depressed the brake pedal to slow the vehicle however, the brake pedal was very stiff. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the oil pump had failed and needed to be replaced. The contact was advised that the failure of the oil pump had also damaged the engine and that the engine needed to be replaced. The contact was advised that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The parts to repair the vehicle were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact stated that the dealer would not release the vehicle back to her. The failure mileage was approximately 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579854March 28, 2024
ENGINE
I went out and started it to go to work in the morning back in January this year. It had trouble turning over and I thought it was just because it was really cold outside. I sat and waited for it to warm up before attempting to leave the parking lot. I backed out of my parking space and started out of the parking lot and it just had no power, sounded rough, then just died. I was able to start it one more time and got it back into my parking spot before it died again. It wouldn't start again after that. Nothing was wrong with it when I drove it home from work the night before that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579806March 27, 2024
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2017 Ford Focus. The contact stated that after the vehicle was refueled at a local gas station, the vehicle failed to restart. The vehicle then restarted after several attempts. The contact stated while driving, the vehicle stalled. The check engine warning light was illuminated. The contact stated that the failure recurred after refueling. The vehicle was taken to the dealer where it was diagnosed with a failed purge valve canister and that the purge valve canister needed to be replaced. The vehicle was not repaired. The contact previously received notification of NHTSA Campaign Numbers: 18V735000 (Fuel System, Gasoline) and 19V515000 (Fuel System, Gasoline) however, the contact stated that only parts of the recall repairs were completed. The contact stated that the PCM was flashed; however, the purge valve canister was not replaced as per the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579560March 26, 2024
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while driving 65 MPH, the vehicle began to hesitate upon depression of the accelerator pedal. The check engine, check oil, and engine overheating warning lights were illuminated. The engine seized while the contact was driving to the residence and the vehicle was towed to the residence. The next day, the contact managed to drive the vehicle to an independent mechanic where the vehicle was diagnosed with a defective transmission clutch. The dealer was then notified of the failure and the contact was given a diagnostic fee. The manufacturer was also notified of the failure and provided the contact a case number. The vehicle was not repaired. The failure mileage was approximately 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579240March 25, 2024
SERVICE BRAKES, AIR BAGS
The contact owned a 2017 Ford Focus. The contact stated her son was driving the vehicle and while depressing the brake pedal to switch to the right lane, the engine RPMs revved and the vehicle unintendedly accelerated. As a result, the driver crashed into the rear of the vehicle in front. The navigation display turned black and no warning light was illuminated. The air bag underneath the steering wheel was deployed, but all other air bags in the vehicle failed to deploy. The contact who was the front passenger at the time of the incident sustained bruises on her stomach. The contact's son sustained bruises on his legs. No medical attention was sought. The vehicle was towed and deemed destroyed. A police report was filed. The manufacturer was notified of the failure. The failure mileage was approximately 49,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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