Ford Focus Complaints (2017)

907 consumer complaints on file.

#11600436July 9, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598666July 3, 2024
POWER TRAIN, ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact stated while driving 70 MPH, the vehicle went into LIMP Mode. The contact stated that the vehicle unexpectedly shifted out of gear. Additionally, the engine was overheating. The contact stated that the vehicle failed to accelerate as intended with the check engine warning light illuminated. The contact called the local dealer and was informed there was no warranty coverage on the vehicle. The vehicle was diagnosed by a mechanic and it was determined that the clutch needed to be replaced. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was approximately 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598680July 3, 2024
POWER TRAIN, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2017 Ford Focus. The contact stated that while driving approximately 20-25 MPH, there was a loud clunking sound coming from underneath the front-end of the vehicle. The contact stated that the gear shifter was shifted into reverse(R); however, the vehicle failed to respond. The dashboard displayed the message, "Default of the Transmission". The vehicle had been taken to the dealer where it was diagnosed that the transmission and catalytic converter had failed and needed to be replaced. The transmission was replaced. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The failure mileage was 142,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598365July 2, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598048July 1, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle lost motive power with the oil pressure warning light illuminated. The vehicle was towed to the dealer where it was diagnosed as a failure with the long block and metal contamination in the oil pump tensioner which caused the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure The failure mileage was approximately 39,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597040June 26, 2024
POWER TRAIN
I purchased the vehicle in 2019 and noticed significant shuddering almost immediately. This was surprising as the vehicle was only 2 years old at the time. The vehicle has particularly intense shuddering when accelerating from a stop on any slope, sometimes seeming as it can't make it up steeper inclines at all. I took the vehicle to a Ford dealership 3 times within the first year or so of ownership (while it was still under warranty) and they replaced the clutch each time, even though this only helped the suddering for a short period (a month or two) each time. It was after this time (after the warranty had lapsed), that I realised transmission issues with my make and model were very common and similar to what I was experiencing. The shuddering has persisted over the last 5 years, and has worstened in the last couple of years. Lately, the transmission issues have also included Slipping. Frequently, when accelerating, the vehicle will often not respond (or respond very slowly). This is especially true when shifting into or out of reverse. These issues make the vehicle a safety issue and should be addressed by Ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596230June 24, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. Also, while driving approximately 65 MPH, the vehicle suddenly began to lose automotive power and the red oil warning light began to flash off and on. The vehicle was later towed to the local dealer who diagnosed that the oil pump drive belt and oil pump tensioner had failed causing severe damages to the engine. The contact was advised that the engine needed to be replaced. The vehicle was not repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595684June 21, 2024
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the check engine warning was light illuminated. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595700June 21, 2024
ENGINE, UNKNOWN OR OTHER
Car lost power in the middle of the road, pulled over and it seemed fine when I checked it but as I drove off again the engine fault light came on and it started overheating and said to pull over immediately to not damage the engine. Afterwards, it’s not able to start at all. It’s been at the ford dealership ever since awaiting ford to fix the problem, meanwhile I’m stuck making payments on a car that is undriveable with no idea of when I will be able to drive it again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595733June 21, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595430June 20, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594181June 13, 2024
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds, the vehicle lost motive power and stalled. The vehicle was towed to the local dealer who diagnosed that the purge valve was faulty and needed to be replaced. The purge valve was replaced but the failure persisted. The EVAP message and the check engine warning light were displayed, and the vehicle was taken to the local dealer, but the cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594254June 13, 2024
ENGINE
The engine light came on and the car became hard to drive and steer. This was dangerous on the freeway; slowing and not operating properly in traffic. The car was then repaired and able to be driven for about 5 months and then it repeated with the oil pump belt shredded. The repair was done at a cost of approximately $2000. This didn’t fix the actual problem. The whole episode was repeated and the car became inoperable again. The car was towed to the Ford dealership and they are waiting for the parts from the Ford company to repair it. It has been sitting for almost three months inoperable. The recall came out in early January and it seems there should be parts to fix it by now. It is a huge financial burden.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594058June 12, 2024
ENGINE, FUEL/PROPULSION SYSTEM
My 2017 ford focus engine has failed because of the oil system parts in the safety recall 23S64. While I was driving I got the hazard notification and a red oil notification shortly before the engine failed. No accident was caused but the car no longer runs. This happened back in February of this year and it has been 4 months since then. I have lost my job because of no longer being able to drive. I’m living below my means due to having no vehicle. When I have called them they refuse to give me a rental and only tell me that I need to wait. I need a car for work and they have offered no assistance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593621June 11, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate properly. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unavailable. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593721June 11, 2024
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly shuddered and hesitated, before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the clutch. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train) but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593526June 10, 2024
POWER TRAIN
I was recently driving on the highway in a 70 speed limit zone when the transmission suddenly failed. One minute I was going 70mph with normal feeling and then suddenly the gas/acceleration stopped working and the car went down to around 20 mph within a second, suddenly it felt like being in neutral and I had no control. It would not respond to pressing the gas pedal. It started to buck and shake. Braking felt really erratic and strange and it lunged as I tried to get off the highway. Red transmission failure light came on with red blinking message to stop car immediately. It was terrifying and I could have been killed. I was thankfully able to get to the shoulder to let it stop. We let it sit for about 15 minutes and turned it on again but it was the same. Gas did not respond normally. It was unable to go over 8mph and Reverse no longer worked. It was towed home. It is dead now, nothing improved after sitting. Not worth the repair. Ford claimed this issue was fixed on the 2017 but clearly not, and some are a ticking time bomb like mine was. There was no prior indication of any problem- no strange feeling, no noises, no warning lights, no acceleration problems, etc. It was obvious that it was the transmission that completely failed. A family member who is a mechanic confirmed it. I had been planning to drive this for several more years. Now I need to suddenly get a new car without getting the benefit of having this as a trade in. But at least I am alive! Never getting a Ford again!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593233June 8, 2024
TIRES:BEAD
225/50/17 have had one tire completely tear at the rim& cause chaos on the road. And another that that I have to put air in twice a day.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11593145June 7, 2024
STEERING
The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the steering wheel was difficult to maneuver. The contact also stated the vehicle failed to accelerate as needed, and the front driver’s side tire experienced a blowout. The high engine temperature and the TPMS warning lights were illuminated. The vehicle was towed to the dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592826June 6, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 40 MPH, the vehicle stalled and failed to exceed 40 MPH while accelerating. The vehicle lost motive power, stalled and was towed to the dealer. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 42,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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