Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10891478July 28, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE REAR PASSENGER AND FRONT DRIVER SIDE DOORS FAILED TO LOCK. WHILE DRIVING 65 MPH, THE DRIVER'S DOOR OPENED AND FAILED TO REMAIN LOCKED. THE DRIVER COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND PLACED THE SEAT BELT AROUND THE DOOR HANDLE TO RESUME DRIVING. THE FAILURE RECURRED TWICE ON THE REAR PASSENGER DOOR. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10889167July 28, 2016
UNKNOWN OR OTHER
THE REAR DRIVER SIDE DOOR LOST THE ABILITY TO SHUT. WHEN I TRIED TO CLOSE THE DOOR WHILE PARKED IN MY DRIVEWAY, IT WOULDN'T LATCH. HAD THE CAR INSPECTED AND DISCOVERED THE REAR DOOR LATCH HAS FAILED AND NEEDS TO BE REPLACED. SPOKE TO FORD AND APPARENTLY THE PART IS ON A 4 MONTH BACK ORDER! NOT SURE WHY THIS HASN'T YET GONE TO RECALL. AFTER DOING SOME RESEARCH, FOUND OUT THAT THIS ISSUE HAS BEEN OCCURRING ON A LOT OF 2012-13 FOCUS, AND AN INVESTIGATION HAS BEEN STARTED. I WAS CHARGED $129 FOR THE MECHANIC TO INSPECT THE CAR, BUT HAVEN'T HAD IT SERVICED YET DUE TO THE PART BEING ON BACK ORDER. I DON'T HAVE THE RECEIPT FOR THE INSPECTION HANDY BUT CAN SCAN A COPY IF NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10889292July 28, 2016
STRUCTURE:BODY
DOORS LEFT SIDE (BOTH) LATCH FAILURE-FRONT AND REAR DOOR WILL NOT STAY CLOSED-TECH FOUND LATCH IS INTERNALLY FAULTED STATIONARY-DOORS WOULD NOT LATCH, ENTERING VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10889327July 28, 2016
STRUCTURE:BODY
THE DRIVER SIDE DOOR WILL NOT LATCH CLOSED. I CANNOT LOCK THE CAR BECAUSE OF THIS. ONLY 33K MILES ON THE VEHICLE. IT WILL BOUNCE BACK WHEN IT IS SHUT AND WILL OPEN IF NOT HELD CLOSED WHILE DRIVING. INITIAL INCIDENT OCCURRED WHEN TRYING TO CLOSE THE DOOR AND IT BOUNCED BACK OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888994July 27, 2016
UNKNOWN OR OTHER
WHILE DRIVING MY REAR DRIVER SIDE DOOR SWUNG OPEN UNEXPECTEDLY. THE LATCH WILL NOT LOCK ONTO THE DOOR PIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888995July 27, 2016
UNKNOWN OR OTHER
"TAKATA RECALL" I OWN A FORD FOCUS 2012 AND THE LATCH ON THE DRIVERS DOOR BROKE OFF. IT IS A PLASTIC PIECE. WHEN I WAS MAKING A TURN MY DOOR FLEW OPEN. LUCKILY, I HAD MY SEAT BELT ON. IF NOT I WOULD HAVE BEEN FLYING OUT MY VEHICLE WITH MY CHILDREN IN THE BACK SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10889082July 27, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING AT A SLOW SPEED, THE FRONT DRIVER SIDE DOOR BECAME AJAR. THE CONTACT STATED THAT THE DOOR LATCH FAILED AND PREVENTED THE DOOR FROM CLOSING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. UDATED 09/22/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888545July 26, 2016
STRUCTURE:BODY
MY REAR DRIVER SIDE DOOR LATCH IS NOT CATCHING. I WAS DRIVING LESS THAN 25 MPH AND THE DOOR FLUNG OPEN WITH A 7 YEAR OLD CHILD IN THE BACK SEAT. I HAVE ATTEMPTED TO CLOSE THE DOOR AND IT HAS NOT CLOSED. I CALLED TO SEE IF THIS WAS COVERED UNDER THE RECALL AND THE FORD CUSTOMER SERVICE REP STATES THAT MY CAR WAS NOT BUILT IN THE FORD PLANT WITH THE RECALL. THIS IS A CONCERN OF MINE BECAUSE NO MATTER WHAT PLANT MY CAR WAS BUILT IN NO MATTER WHAT PLANT IT SHOULD BE COVERED. THIS IS CLEARLY A PART DEFECT CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888603July 26, 2016
STRUCTURE:BODY
LEFT REAR DOOR LATCH BROKE. THE DOOR LATCH WILL NOT LATCH AND THE DOOR WILL NOT STAY CLOSED. A BUNGEE CORD WAS NEEDED TO HOLD THE DOOR CLOSE AND HAD TO ACKNOWLEDGE THAT THE DOOR WAS OPEN ON THE CAR WARNING SYSTEM. POTENTIAL OF SOMEONE FALLING OUT OF CAR WITHOUT BUNGEE CORDS HOLDING IT CLOSED. VEHICLE WAS STATIONARY WHEN THE LATCH FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888843July 26, 2016
POWER TRAIN
I BOUGHT A 2012 FOCUS IN 2015 WITH 14,690 MILES ON IT. AFTER A COUPLE OF WEEKS I NOTICED PROBLEMS WITH THE TRANSMISSION BUT TRIED TO THINK POSITIVE AND SAY IT CAN'T BE. AS THE DAYS AND WEEKS WENT ON IT GOT WORSE AND WORSE THE CRANKING NOISE THE LACK OF ACCELERATION AND DECELERATION, THE SHUDDERING, ETC.. THEN I GET A RECALL LETTER FROM FORD MOTOR STATING THERE'S A RECALL ON THE TRANSMISSION AND IF AFFECTED HAVE DEALER TAKE CARE OF IT, SO I CALLED THE DEALER AND ASKED IF THEY COULD GIVE ME A LOANER SINCE I HAVE A SEVERELY DISABLED 8 YR OLD DAUGHTER THAT I MUST HAVE TRANSPORTATION IN CASE OF ANY EMERGENCY THEY TOLD ME NO LOANERS, SO I CALLED FORD MOTOR TOLD THEM MY ISSUE AND THEY ALSO SAID NO LOANERS. I TOOK THE CAR AND I GOT IT BACK THE SAME DAY THEY TOLD ME IT JUST HAD TO BE REPROGRAMMED OK SO A WEEK LATER THE SAME THING STARTED BUT I HAVE TO WORK AS WELL SO I CAN'T TAKE OFF FROM WORK SO EASILY, SO I JUST KEPT DRIVING IT SINCE THE SERVICE MANAGER ASSURED ME IT WILL NEVER STALL. WELL IT DID JUST THIS WEEK RIGHT IN THE MIDDLE OF THE ROAD WITH THE RED MALFUNCTION LIGHT ON. I WAS STUCK I WAITED A FEW MINS IN THE BOILING HEAT WITH MY DAUGHTER AND RESTARTED THE CAR, NEEDLESS TO SAY IT'S GOING BACK TO THE DEALER AGAIN. IT'S A HAZARD DRIVING THIS CAR THANK GOD NO ONE HIT ME ON THE ROAD. WITH THIS CAR YOU CAN HAVE A MAJOR ACCIDENT IT IS THE UNSAFEST CAR YOU COULD DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888859July 26, 2016
STRUCTURE:BODY
I WAS DRIVING DOWN THE STREET AND MY REAR DRIVER SIDE DOOR JUST OPENED AS I WAS MAKING A TURN! LUCKILY MY WORK LAPTOP DID NOT FALL OUT OF THE CAR OR THE DOOR DIDN'T HIT THE CAR NEXT TO ME! I PULLED OVER TO SHUT THE DOOR BUT IT WOULD NOT STAY SHUT. AFTER FURTHER INVESTIGATION IT APPEARS THAT SOMETHING MUST BE BROKEN INSIDE THE DOOR BECAUSE IT WILL NOT LATCH! AS SUCH I HAD TO GO BUY SOME ROPE TO TIE THE DOOR HANDLE TO THE DOOR HANDLE ON THE OPPOSITE SIDE IN ORDER TO KEEP THE DOOR CLOSED SO I COULD DRIVE HOME SAFELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888332July 25, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE REAR DRIVER SIDE AND FRONT PASSENGER SIDE DOORS WOULD NOT REMAIN CLOSED. THE CONTACT ATTACHED A ROPE AROUND THE LATCH IN ORDER TO TIGHTLY SECURE THE DOORS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888463July 25, 2016
STRUCTURE:BODY
DRIVER SIDE REAR DOOR WILL NOT LATCH CLOSED. IT HAPPENED WHEN I ARRIVED HOME AND REMOVED ITEMS FROM THE BACK SEAT. HAVE TO USE SEAT BELT TO SECURE THE DOOR CLOSED BECAUSE THE LOCAL FORD DEALER WANTS TO CHARGE OVER 500 DOLLARS TO INSTALL A NEW LATCH ASSEMBLY. WHEN I DRIVE THE WARNING LIGHT ON THE INSTRUMENT PANEL WHEN COME ON EVERY FEW MINUTES SAYING THE REAR DOOR IN OPEN. THIS ISSUE IS VERY UNSAFE BECAUSE I HAVE A 19 MONTH OLD THAT STILL HAS TO RIDE IN A CAR SEAT IN THE BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888476July 25, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE ATTEMPTING TO CLOSE THE FRONT AND REAR DRIVER DOORS, BOTH DOOR LATCHES FAILED. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. THE VIN WAS NOT INCLUDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888203July 25, 2016
UNKNOWN OR OTHER
DRIVERS REAR DOOR LATCH WILL NOT LATCH. LUCKILY THE CAR WAS PARKED AT THE TIME. THE HOOK INSIDE THE LATCH JUST FLOPS BACK AND FORTH. NO MATTER HOW HARD YOU SHUT THE DOOR, IT WILL NOT LATCH. DID INTERNET SEARCH AND IT SEEMS TO BE A PROBLEM WITH A LOT OF FOCUS'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888242July 25, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 45 MPH, THE FRONT DRIVER SIDE DOOR FLEW OPEN AND THE DOOR NO LONGER LATCHED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A FAULTY DOOR LATCH. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887964July 23, 2016
STRUCTURE:BODY
DRIVER SIDE DOOR LATCHES/UNLATCHES WHENEVER IT WANTS WHILE DRIVING. DOOR WON'T LATCH SHUT WHEN ENTERING OR EXITING CAR. DRIVER DOOR OPENED ON ITS OWN DRIVING DOWN FREEWAY TODAY 7/23/16 AND WOULDN'T LATCH BACK WHEN I TRIED TO SHUT THE DOOR. THIS HAS BEEN GOING ON FOR SEVERAL MONTHS AND HAS HAPPENED ON MULTIPLE OCCASIONS. MY CAR IS LESS THAN 4 YEARS OLD I SHOULDN'T BE HAVING THESE PROBLEMS. IT IS HIGHLY DANGEROUS AND NEEDS TO BE ADDRESSED BEFORE SERIOUS INJURY OR DEATH OCCURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887974July 23, 2016
POWER TRAIN, STEERING
2 MAJOR ISSUES: TRANSMISSION WOULD SUDDEN DROP OUT OF GEAR WHILE DRIVING. SEVERAL TIMES I WAS ON THE HIGHWAY AND IT WOULD DROP INTO NEUTRAL, LEAVING ME NO WAY TO CONTROL MY VEHICLE. THIS WAS FIXED WITH A FORD WARRANTY EXTENSION AND REPLACEMENT OF THE TRANSMISSION CONTROL MODULE (TCM). NOW, AT 74000 MILES, I AM HAVING A MALFUNCTION OF THE ELECTRONIC POWER STEERING (EPS). USUALLY RIGHT WHEN I START THE VEHICLE AND AM BACKING OUT OF MY GARAGE, BUT OCCASIONALLY ALSO WHILE DRIVING, A WARNING CODE APPEARS ON THE DASHBOARD SAYING "MALFUNCTION: POWER STEERING" AND THE WHEEL LOCKS IN PLACE. THIS IS VERY DANGEROUS AND THE 2012 FOCUS SEEMS TO HAVE LOTS OF MAJOR ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887736July 22, 2016
UNKNOWN OR OTHER
THE REAR DRIVER'S SIDE DOOR SPONTANEOUSLY REFUSED TO STAY SHUT. I WAS PARKED IN MY DRIVEWAY. WHEN I TRIED TO BACK OUT OF THE DRIVEWAY, THE ALARM SOUNDED, INDICATING THE REAR DOOR WAS AJAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887793July 22, 2016
STRUCTURE:BODY
MY 2012 FORD FOCUS HAS HAD TWO DOORS BREAK DURING OPERATION AS IS DESCRIBED IN YOUR CURRENT INVESTIGATION TITLED "NHTSA ACTION NUMBER: PE16001". THE FIRST DOOR THAT MALFUNCTIONED WAS THE DRIVER'S DOOR. THE SECOND WAS THE REAR PASSENGER DOOR. IN BOTH CASES, I HAD BEEN DRIVING THE VEHICLE AND PARKED, THEN UPON ATTEMPTING TO CLOSE THE DOOR IT WOULD NO LONGER LATCH. FROM THAT POINT ON IT WAS IMPOSSIBLE TO LATCH THE DOOR CLOSED. IN THE CASE OF THE SECOND/REAR PASSENGER DOOR, MY GIRLFRIENDS' 9 YEAR OLD SISTER WAS IN THAT SEAT...WHEN I WENT TO OPEN IT FOR HER TO GET OUT I DISCOVERED THE DOOR WAS OPEN. THIS IS EXTREMELY DANGEROUS, OBVIOUSLY. I HAVE ALSO HAD TO SPEND APPROXIMATELY $1000 REPAIRING THESE DOORS AT MY LOCAL FORD DEALERSHIP, AS THE CAR ISN'T OPERABLE IN THAT CONDITION AND FORD DENIED MY REQUESTS TO PAY FOR THE REPAIRS. I AM AWARE THAT A SIMILAR PROBLEM IN OTHER FORD MODELS HAS RESULTED IN A RECALL, BUT FOR MY SPECIFIC MODEL JUST YOUR ON-GOING INVESTIGATION HAS TAKEN PLACE THUSFAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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