Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10894243August 8, 2016
POWER TRAIN
TRANSMISSION CONTROL MODULE FAILED. CAR WAS NOT RESPONSIVE TO GAS PEDAL. WOULD NOT RELIABLY ACCELERATE, WOULD NOT RELIABLY BRAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894256August 8, 2016
STRUCTURE:BODY
THIS IS THE SECOND TIME IT HAPPENS TO MY FORD FOCUS 2012 HATCHBACK. FIRST IT WAS THE BACK DOOR AT THE DRIVERS SIDE, THE SECOND ONE WAS THE DRIVER DOOR. I GET OUT OF THE CAR AND WHEN PRESSED THE KEY FOB THE HORN SOUND TWICE. GO BACK TO CHECK IF I LET A DOOR OPEN, AND THE DOOR WOULD NOT CLOSE. CALL THE DEALER AND THEY TOLD ME THAT THEY KNOW THEY HAVE PROBLEM WITH THE DOOR LATCHES BUT THEY COULD NOT DO ANYTHING BECAUSE FORD DID NOT HAVE A RECALL FOR MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893789August 7, 2016
STRUCTURE:BODY
MY DRIVERS SIDE REAR DOORS LATCH BROKE/MALFUNCTIONED LEADING TO MY REAR DOOR SWINGING OPEN FREELY WHILE I WAS DRIVING, MY DAUGHTER WAS IN THE BACK SEAT. THE DOOR IT'S SELF WILL NOW NO LONGER STAY CLOSED. IT APPEARS THE PLASTIC/RUBBER LATCH WAS POSSIBLY WARPED FROM THE HEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893833August 7, 2016
STRUCTURE:BODY
FAULTY DOOR LATCH. FORD WILL NOT HONOR ITS OWN RECALL NOTICE PUBLISHED IN NEWS PAPERS THROUGHOUT US. COST FOR REPLACE IS OVER $500. DOOR LATCHES HAVE FAILED WHILE DRIVING. MY LATCH FAILED WHILE IN PARK, BUT DOOR WOULD NOT CLOSE. FROM ABC NEWS ARTICLE "FORD IS RECALLING ABOUT 830,000 VEHICLES IN THE U.S. AND MEXICO BECAUSE PARTS IN THE SIDE DOOR LATCHES CAN BREAK AND THE DOORS CAN OPEN WHILE THE VEHICLES ARE MOVING. THE RECALL ANNOUNCED THURSDAY COVERS CERTAIN 2013 TO 2015 FORD ESCAPE SUVS AND C-MAX CARS, AND 2012 TO 2015 FOCUS CARS. ALSO INCLUDED ARE 2014 TO 2016 FORD TRANSIT CONNECT VANS, AND FORD MUSTANG SPORTS CARS AND LINCOLN MKC SUVS FROM 2015." FORD SAYS A FAULTY SPRING PART CAN BREAK, STOPPING THE DOORS FROM LATCHING. THE COMPANY SAYS THE RATE OF PROBLEMS IS HIGHER IN STATES WITH HIGH TEMPERATURES AND SUNLIGHT EXPOSURE, SO THE RECALL IS FOCUSED ON ALL OF MEXICO AND 16 STATES MAINLY IN THE SOUTH AND WEST. STATES INCLUDED ARE ALABAMA, ARKANSAS, ARIZONA, CALIFORNIA, FLORIDA, GEORGIA, HAWAII, LOUISIANA, MISSISSIPPI, NEW MEXICO, NEVADA, OKLAHOMA, TEXAS, UTAH, OREGON AND WASHINGTON. DEALERS WILL REPLACE ALL LATCHES IN THE RECALL STATES AND MEXICO. IN OTHER STATES THEY WILL REPLACE THE LATCHES IF THEY BREAK. THE COMPANY SAYS IT KNOWS OF ONE CRASH AND ONE INJURY THAT COULD HAVE BEEN CAUSED BY THE PROBLEM. THE RECALL WILL COST FORD ABOUT $270 MILLION, AND THAT FIGURE WILL BE INCLUDED IN THE COMPANY'S THIRD-QUARTER PRETAX RESULTS, FORD SAID IN A FILING WITH THE SECURITIES AND EXCHANGE COMMISSION. DOOR LATCHES HAVE BEEN PROBLEMATIC FOR FORD DURING THE PAST TWO YEARS. IN MAY OF 2015 THE COMPANY HAD TO RECALL 692,000 SMALL AND MIDSIZE CARS FOR A SIMILAR LATCH PROBLEM. AT THE TIME, THE U.S. NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION WARNED OWNERS OF THE CARS TO GET THEM REPAIRED AS SOON AS THEY GET A NOTICE FROM FORD."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893612August 5, 2016
STRUCTURE:BODY
DOOR LATCH ASSEMBLY DRIVER SIDE REAR DOOR AND FRONT PASSENGER DOOR HAD TO BE REPLACED, STOP WORKING FOR NO KNOW REASON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893637August 5, 2016
ELECTRICAL SYSTEM
THE DRIVER SIDE DOOR OPENED WHILE I WAS DRIVING, AND NOW WILL NOT LATCH AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893646August 5, 2016
UNKNOWN OR OTHER
THE FRONT DRIVER-SIDE DOOR LATCH WILL NOT ENGAGE. I MADE SURE THE LATCH IS NOT CLOSED SHUT BEFORE CLOSING THE DOOR. THE DOOR LATCH BAR ATTACHED TO THE CAR GOES INSIDE THE OPEN LATCH SEAMLESSLY, HOWEVER THE LATCH WILL NOT HOLD. THE ONLY WORKAROUND I HAVE FOUND IS TO HOLD THE DOOR CLOSED, LOCK THE CAR, THEN PUSH THE DOOR OPEN AND SHUT IT AGAIN. ONLY THEN WILL THE LATCH ENGAGE. WHEN THIS FIRST HAPPENED, THE VEHICLE WAS IN MOTION. I WAS DRIVING FROM A RESTAURANT AND THE "DOOR AJAR" LIGHT CAME ON, THE VEHICLE MAP SAID IT WAS MY DRIVER SIDE DOOR. I TRIED TO CLOSE IT WHILE DRIVING ON THE HIGHWAY, NO LUCK, UNTIL I CAME ACROSS THE WORKAROUND MENTIONED PREVIOUSLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893649August 5, 2016
POWER TRAIN, UNKNOWN OR OTHER
I WAS DRIVING ON A CITY STREET TRAVELLING 50 MPH WHEN MY CAR STARTED TO STALL. I HIT THE GAS AND MY CAR JERKED AND STALLED AGAIN. THEN MY CAR READ A MESSAGE THAT SAID "TRANSMISSION MALFUNCTION SERVICE NOW." ONCE I WAS ABLE TO GET TO A SAFE LOCATION, I PARKED MY CAR AND IT MADE SOME FUNNY SOUND ALMOST LIKE A CLUNKING NOISE. THIS IS NOT THE FIRST TIME MY CAR HAS STALLED OUT AND HAD TRANSMISSION ISSUES. THIS IS ACTUALLY THE THIRD TIME I HAVE BEEN DRIVING MY CAR AND BEEN SCARED OUT OF MY MIND DUE TO MY CAR STALLING OUT WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893451August 5, 2016
STRUCTURE:BODY
THE BACK DOOR LATCH DOES NOT CLOSE AND THE DOOR OPENED IN ON ITS OWN NOW WILL NOT STAY SHUT SAFETY BIG TIME I COULD HAVE BEEN ON THE FREEWAY DRIVING WITH SOMEONE SITTING IN THE BACK SEAT NOW I HAVE TO PAY 430 TO FORD TO FIX SOMETHING THAT IS A MAJOR PROBLEM AND SAFETY CONCERN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893023August 4, 2016
STRUCTURE:BODY
THE DOOR OF MY 2012 FORD FOCUS FLEW OPEN WHILE DRIVING AND WILL NOT LATCH TO CLOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893046August 4, 2016
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE REAR PASSENGER SIDE DOOR FAILED TO CLOSE. THE CONTACT MENTIONED THAT THE DOOR HAD TO BE TIED IN ORDER TO REMAIN SECURED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 46,000. ...UPDATED 09/12/16 *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893049August 4, 2016
UNKNOWN OR OTHER
R/H REAR DOOR WILL NOT LATCH, DOOR FREELY OPEN WITH NO ACTION BY USER, WHILE MOVING DOOR OPEN WITH ANY TURN TO THE LEFT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893095August 4, 2016
STRUCTURE:BODY
DRIVING ON THE FREEWAY MY DRIVER DOOR JUST FLEW OPEN. NOW IT WON'T SHUT UNLESS I LOCK THE DOOR FIRST IN THE SLOT IN THE DOOR JAM THEN CLOSE IT. THERE IS A RECALL ON THE SAME YEAR ON THE FIESTA, FUSION, AND LINCOLN MKZ. THIS NEEDS TO BE ADDRESSED AS THIS IS A SAFETY ISSUE, LUCKY I HAD MY SEAT BELT ON LIKE YOU SHOULD ALWAYS BUT THE DOOR COULD HAVE HIT ANOTHER CAR AND CAUSE AN ACCIDENT. I AM LUCKY THAT DIDN'T HAPPEN....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893489August 4, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
2012 FORD FOCUS. CONSUMER WRITES IN REGARDS TO VEHICLE REAR DOOR LATCH FAILURE. *SMD THE CONSUMER STATED WHEN HIS WIFE TRIED TO CLOSE THE LEFT REAR DOOR, IT WOULD NOT LATCH. ALSO, THE RIGHT FRONT DOOR WOULD NOT LATCH EITHER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893152August 4, 2016
POWER TRAIN
WHILE DRIVING ON FREEWAY, TRANSMISSION FAILED TO PROVIDE POWER UPON ACCELERATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893239August 4, 2016
STRUCTURE:BODY
THE DRIVER'S SIDE REAR PASSENGER DOOR WILL NOT CLOSE. I HAVE TO USE A PIECE OF WIRE TO HOLD THE DOOR CLOSED SO THAT IT WILL NOT FLY OPEN WHILE I AM DRIVING. I NOTICED THE DOOR DID NOT CLOSE WHEN I TRIED TO SET THE ALARM. THE CAR HAD BEEN STATIONARY FOR ABOUT TWO HOURS. A CUSTOMER REPRESENTATIVE FROM FORD MOTOR COMPANY TOLD ME THAT MY FORD FOCUS WAS NOT LISTED IN A PREVIOUS RECALL. THIS DOES NOT MAKE SENSE TO ME. WHY SHOULD I HAVE TO PAY FOR SOMETHING THAT WAS THE FAULT OF THE MANUFACTURER?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893305August 4, 2016
STRUCTURE:BODY
WHILE DRIVING MY VEHICLE ON 08/03/2016 AT APPROX. 8PM, MY DRIVER'S SIDE FRONT DOOR OPENED. AT THE SAME TIME, THE DOME LIGHT CAME ON, AND A WARNING APPEARED ON MY INSTRUMENT PANEL. I MANAGED TO PULL THE DOOR CLOSED. AFTER PULLING OVER AND STOPPING, I REPEATEDLY ATTEMPTED TO CLOSE THE DOOR. IT WOULD NOT LATCH. THIS LEAVES MY CAR UNDRIVABLE AND UNSECURED (EVEN WHEN MY VEHICLE IS LOCKED, THE FRONT DRIVER DOOR DOES NOT LOCK, AS IT WILL NOT LATCH).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892808August 3, 2016
STRUCTURE:BODY
THE DOOR LATCH ON MY DRIVER'S DOOR FAILED JUST AFTER I GOT IN IT AND BEGAN DRIVING UP MY STREET. THE DOOR WOULD NOT STAY CLOSED AND AN ALERT SOUNDED. THE FORD DEALERSHIP HAS TOLD ME I HAVE TO REPLACE THE LATCH AT A COST OF APPROXIMATELY $800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892907August 3, 2016
UNKNOWN OR OTHER
WHILE DRIVING MY 2012 FORD FOCUS THE DRIVER'S DOOR FLEW OPEN WHEN MAKING A RIGHT TURN ON A STATE ROAD. THE DASH FLASHED WARNING AT SAME TIME DOOR FLEW OPEN. UNABLE TO SHUT DOOR, DROVE HOME HOLDING DOOR SHUT. HAD VEHICLE TOWED TO FORD DEALERSHIP, DOOR LATCH FAILURE, REPLACED AT MY EXPENSE. I REQUESTED FORD DEALERSHIP RETURN DEFECTIVE PART TO ME. REPORTED TO FORD CUSTOMER SERVICE DEPARTMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892962August 3, 2016
POWER TRAIN, STEERING
I PURCHASED A USED 2012 FORD FOCUS HATCHBACK IN OCTOBER 2012 THAT HAD 29,000 MILE ON IT AT THE TIME. I DROVE THE VEHICLE UP TO 39,000 AND THE POWER STEERING FAILED AS I WAS INITIATING A LEFT TURN ACROSS TRAFFIC. I LOOKED DOWN TO SEE THE POWER STEERING ASSIST FAULT ERROR MESSAGE. THE CAR WAS OUT OF WARRANTY AT THAT POINT, AND I WAS OUT 2,000$ IN REPAIRS. I HAVE SEEN THAT FORD HAS RECALLED OTHER VEHICLES FOR THE SAME ISSUE, JUST NOT THE 2012 FOCUS YET. IN OCTOBER 2014, I FOUND THE HARD STUTTERING UPON ACCELERATING AND THEN I RECEIVED MY FIRST RECALL NOTICE. A NEW TCM WAS INSTALLED, REPROGRAMMED, ALONG WITH A NEW CLUTCH. ABOUT TWO WEEKS AFTER THAT THE CLUTCH FAILED AND I HAD TO BRING IT BACK IN FOR REPAIRS. ABOUT 6 MONTHS AFTER THAT I WAS DRIVING ON THE HIGHWAY AT AROUND 70 MPH AND THE DASHBOARD LIT UP WITH A TRANSMISSION MALFUNCTION, SERVICE NOW ERROR. I TOOK IT TO THE DEALERSHIP AND THEY REPLACED THE TCM AGAIN AND REPROGRAMMED. IN AUGUST 2016, THE CAR IS NOW AT AROUND 65,000 MILES. I WAS DRIVING AROUND 40 MPH ON A BUSY CITY STREET WHEN I RECEIVED THE TRANSMISSION MALFUNCTION, SERVICE NOW ERROR. I JUST GOT THE CAR BACK FROM THE DEALERSHIP YESTERDAY, THE 4TH TIME, WITH A NEW TCM THAT HAS BEEN REPROGRAMMED. THIS CAR IS UNSAFE, AND FORD IS AWARE. THE TECHNICIANS I HAVE DEALT WITH ALL KNOW THE EXACT ISSUE BEFORE I EXPLAIN IT TO THEM. I ASKED FOR A COMPLAINT LINE, OR ANY OPTIONS FOR CONSUMERS IN MY POSITION AND WAS TOLD BY BOTH THE DEALERSHIP AND THE FORD CUSTOMER SERVICE HOT LINE THAT THERE ARE NONE. I ASKED THE TECHNICIAN AT THE DEALERSHIP IF THEY KNEW THEY WERE HANDING ME AN UNSAFE VEHICLE, AND HE SHOOK HIS HEAD THEN STATED HE WISHED THERE WAS SOMETHING THEY COULD DO BUT I AM OUT OF LUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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