Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10934011December 8, 2016
STEERING
STARTED CAR AND STEERING WHEEL FROZE - POWER STEERING COMPLETELY INCAPACITATED. ERROR NOTIFICATION DISPLAYED "STEERING ASSIST FAULT." I TURNED THE CAR OFF AND WHEN I RESTARTED IT WAS GONE. THIS ALSO HAPPENED A YEAR AGO AND NOW AGAIN INTERMITTENTLY. THIS IS A SAFETY HAZARD THAT HAS BEEN REPORTED BY MANY OTHERS. FORD NEEDS TO RECALL THESE MODELS BEFORE A SERIOUS EVENT HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930338December 7, 2016
STRUCTURE:BODY, POWER TRAIN
MY VEHICLE HAS BEEN IN FOR SERVICE 3 TIMES THIS YEAR ALONE FOR THE SAME TRANSMISSION ISSUE. EVERY TIME I GO IN THEY ADJUST SOMETHING OR REPLACE A SMALL PART, BUT NEVER COMPLETELY FIX THE PROBLEM. IT SHUDDERS, HESITATES, BUCKS, AND KIND OF STALLS BECAUSE THE TRANSMISSION IS TRYING TO SHIFT OR MAKING GRINDING NOISES. IT CAN DO IT SPEEDING UP OR SLOWING DOWN OR IN THE MIDDLE OF THE DRIVE, IT IS UNPREDICTABLE. I HAVE HAD THE TRANSMISSION ALSO OVER HEAT AND TELL ME TO PULL OVER ON LARGE BUSY ROADS AND HAVE A LOSS OF POWER WHEN NOT STOPPING FAST ENOUGH. IT IS SCARY WHEN MY CAR IS SHUDDERING GOING NO WHERE AND I AM IN THE MIDDLE OF TRAFFIC OR GOING THROUGH AN INTERSECTION WITH MY 2 KIDS IN THE CAR. FORDS RESPONSE IS TO CONTINUE DRIVING THE CAR, SOME TIMES THEY SAY IT IS WITHIN SPECS AND SOMETIMES THEY SAY THAT I HAVE TO DRIVE IT WHILE I WAIT FOR PARTS TO COME IN, WHICH ARE USUALLY BACK ORDERED. THE SERVICE ADVISER TOLD ME HERSELF THAT SHE WOULDN'T DRIVE THE CAR BUT I AM EXPECTED TO DRIVE IT BECAUSE THEY CAN NOT GIVE ME A LOANER AND THEY HAVE NO PARTS TO FIX MY CAR, AND EVEN WHEN THEY DO "FIX IT" THE SAME PROBLEM STARTS AGAIN WITHIN A COUPLE MONTHS. I THINK THEY ARE JUST WAITING AND RIDING IT OUT UNTIL THE WARRANTY RUNS OUT ON IT. NOW TO TOP IT OFF THERE IS ALSO A RECALL ON THE DOOR LATCHES WHERE THE DOORS CAN JUST OPEN AND THEY ALSO DO NOT HAVE THOSE PARTS. IT IS AN UNSAFE CAR AND A HORRIBLE EXPERIENCE THAT I AM GOING THROUGH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933665December 7, 2016
STEERING
AT 49000 MILES GOT " SERVICE POWER STEERING NOW " LIGHT AND STEERING WAS LOCKED UP AT START OF CAR. HAS HAPPENED 4 TIMES IN 8 DAYS AT START UP OF CAR. RESTARTING FIXES STEERING BUT AFRAID PROBLEM WILL ESCALATE AND CAUSE ACCIDENT OR WORSE...PLEASE INVESTIGATE BEFORE SOMEONE IS HURT OR KILLED FROM LOSS OF CONTROL OF STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933741December 7, 2016
STEERING
I WAS TURNING INTO MY APT COMPLEX POWE STERLING WENT OUT LIGHT SAID MALFUNCTIONS POWE STEERING. I WAS TRYING TO CONTROL HIT A POLE. SEAT BELT TIGHTEN AROUND MY NECK. I HAD JUST HAD A PROCEDURE DID TWO WEEKS PRYOR INJECTION IN MY NECK WENT TO DOCTOR HE TOLD ME I WAS SO INFORMED HE COULD NOT TELL GAVE ME FIVE DIFFERENT MESS I GO C HIM ON 8TH DEC SHOULD BEEN BACK SOONER I HAVE NO CAR IN SHOP NO MONEY GET IT OUT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10930158December 6, 2016
POWER TRAIN
MY CAR HAS A PROBLEM WITH THE TRANSMISSION AND I FOUND OUT THAT THERE IS A RECALL FROM THE COMPANY. THEY HAVE 3 RECALLS ON THE TRANSMISSION: TRANSMISSION CONTROL MODULE REPROGRAMMING FOR OVERT TCM FAILURE WARNING TRANSMISSION CLUTCH SHUDDER / TRANSMISSION INPUT SHAFT SEAL WARRANTY EXTENSION TRANSMISSION CONTROL MODULE EXTENDED WARRANTY COVERAGE I CALLED THEM TWICE AND THEY CHECKED MY VIN NUMBER AND THEY FOUND ME ELIGIBLE TO GET MY CAR FIXED AT ONE OF THEIR DEALERS. I TOOK MY CAR THERE AND THE DEALER REFUSED TO FIX MY CAR BECAUSE MY CAR HAS A BRANDED(SALVAGE) TITLE. NOW, IF YOU CAN'T BUILD A CAR RIGHT, LEAVE THIS BUSINESS TO SOMEBODY ELSE.WHEN YOU HAVE ALL THESE FAILURES IN THE TRANSMISSION, THIS TELLS ME THE WHOLE TRANSMISSION IS JUST A SCAM AND IT SHOULDN'T BE THERE.IF A CAR GOT A HIT IN THE TRUNK FAR AWAY FROM THE TRANSMISSION AND DIDN'T EVEN TOUCH IT, WHAT THIS HAS TO DO WITH YOUR MISTAKE. WHY DO I HAVE TO PAY FOR YOUR MISTAKE?DO YOU EVEN KNOW WHAT THIS TRANSMISSION PROBLEM DOES TO THE CAR?HERE IS WHAT HAPPENED,I WAS DRIVING MY CAR ON THE FREEWAY ALMOST 70 MILES/HOUR WITH MY FAMILY AND SUDDENLY MY CAR WAS NOT GOING FORWARD AND ALTHOUGH PUSHING ON THE GAS PEDAL,THE CAR WAS NOT SPEEDING. DO YOU REALIZE THAT ANY CAR FROM BEHIND COULD JUST HIT ME FROM THE BACK BECAUSE I DIDN'T HIT THE BRAKES AND NO BRAKES LIGHTS WERE ON NOR ANY WARNING THAT I WAS SLOWING DOWN.DO YOU KNOW HOW I WAS TERRIFIED TO GO FROM MY LANE TO THE SHOULDER WHILE LOSING SPEED AND ANY TRUCK OR CAR CAN HIT ME AND KILL ME WITH MY FAMILY.NO,YOU DON'T KNOW BECAUSE YOU DON'T CARE ABOUT OTHER PEOPLE'S LIVES. IF YOU CARE YOU WON'T LET THESE CARS RUN ON THE ROADS. 3 FAILURES IN THE TRANSMISSION, 2 OF THEM WILL COVER MY SALVAGE TITLE AND 1 WON'T COVER IT, WHY?? THE WAY I SEE IT IS YOU MESSED UP IN THE TRANSMISSION AND THEY ARE ALL CONNECTED WITH EACH OTHER, WHY DO YOU COVER 2 FAULTS AND NOT THE 3RD ONE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930198December 6, 2016
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING FAILED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. UPDATED 01/31/17*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930226December 6, 2016
SERVICE BRAKES, STEERING
DRIVING AT NIGHT ON COUNTY ROAD APPROX 25-30 MPH DRY PAVEMENT WENT TO TURN THE WHEEL OF THE CAR TO FOLLOW THE ROAD AND THERE WAS NO RESPONSE FROM THE STEERING WHEEL OR THE BRAKES. CAR WENT OFF THE ROAD HEADED FOR A TREE. WENT INTO DITCH BEFORE STEERING BECAME AVAILABLE AGAIN. IN INVESTIGATING THIS ISSUE ON MY OWN PRIOR TO TAKING TO DEALER. I HAVE FOUND THIS TO BE AN ISSUE AND EVEN A NOTED INVESTIGATION LISTED OR AWARENESS OF THE HIGHWAY SAFETY ADMINISTRATION. I CAN TELL YOU THERE WAS ABSOLUTELY ZERO CONTROL OF THIS CAR AT THAT TIME. THESE CARS ARE VERY DANGEROUS ON MANY LEVELS AS THEY HAVE MULTIPLE DEFECTIVE PARTS. JUST CALL JIM O'NEAL IN SELLERSBURG INDIANA AS THEY HAVE ALL THE RECORDS OF SHOWING THEY HAVE ALMOST REBUILT MY ENTIRE CAR SINCE I BOUGHT NEW IN 2012. UPON BEING EVALUATED AND DRIVEN, WITH THIS OCCURRING TO THE TECHNICIAN AS WELL AT JIM O'NEAL FORD, IT WAS FOUND THAT THE ENTIRE STEERING COMPONENT HAD FAILED AND NEEDED TO BE REPLACED. FORD IS AWARE OF THIS CONCERN AS THERE HAVE BEEN 2 BULLETINS SENT TO THEIR DEALERSHIP SERVICE DEPARTMENTS. DOCUMENTED IN RESEARCH IF YOU LOOK AND ALSO TOLD TO ME VERBALLY BY [XXX] THE SERVICE MANAGER AT JIM O'NEAL FORD. AT NO TIME IN THE MANY VISITS TO THE REPAIR SHOP AT FORD HAS ANYONE MENTIONED THE FACT THAT THIS COULD POSSIBLY OCCUR OR HAS THERE BEEN ANY PREVENTIVE CHECKS OF THE SYSTEM. I REALLY WOULD LIKE THIS INVESTIGATED AS I DO SEE I AM NOT THE ONLY ONE THAT HAS HAD THIS ISSUE AND WAS JUST LUCKY ENOUGH TO HAVE NOT HAD A SERIOUS ACCIDENT WITH MY CHILDREN IN THE CAR DURING THIS LATEST FAILURE IN THIS CAR. FORD SHOULD BE HELD ACCOUNTABLE FOR PRODUCING AND NOT UPHOLDING THEIR END OF THIS CAR AS PEOPLE ARE BEING SERIOUSLY INJURED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929925December 5, 2016
STEERING
ON FRIDAY, 12/2/16, WHEN PULLING OUT OF ON-STREET PARKING SPACE, WARNING "STEERING ASSIST FAULT SERVICE REQUIRED" CAME ON, AND I COMPLETELY LOST STEERING CONTROL. TURNED OFF CAR, THEN TURNED ON AGAIN, WITH SAME WARNING. CALLED FORD DEALER, WAS TOLD THEY COULDN'T DO ANYTHING TILL MONDAY. HAD TO CALL TOW. AFTER 20 MINUTES, I TRIED CAR AGAIN, AND EVERYTHING WAS FINE. I AM AFRAID TO DRIVE, ESPECIALLY IF MY STEERING GOES OUT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929931December 5, 2016
UNKNOWN OR OTHER, POWER TRAIN
MY 2012 FORD FOCUS HAS A TRANSMISSION CLUTCH DEFECT.. MY EXPERIENCE WITH THE PROBLEM HAS BEEN A RATTLE NOISE, DURING LOW GEARS, CHECK ENGINE LIGHT APPEARS OFF AND ON, VEHICLE STALLS AS YOUR DRIVING, SPEEDOMETER GOES UP WHEN YOU ARE IN PARK, AND IT CAUSES THE CAR TO "FLUTTER" IN AND OUT LIKE IT'S ABOUT TO SHUT OFF. I HAVE HAD THE DEFECT FIXED BY THE FORD DEALERSHIP THREE TIMES.. I AM NOW HAVING TAKE THE CAR BACK TO THE DEALERSHIP TO BE FIXED FOR THE FOURTH TIME. I JUST GOT MY CAR BACK FROM BEING FIXED AGAIN FOR THE THIRD TIME. THAT SAME DAY OF PICKING UP MY CAR MY SON AND I STALLED OUT IN THE MIDDLE OF THE INTERSTATE THREE TIMES! MY SON IS 19 MONTHS OLD, AS YOU CAN IMAGINE I WAS FEARING FOR OUR LIFE.. CARS GOING 70+ MILES AN HOUR, GOING PAST YOU, WHILE YOUR STALLED OUT IN THE MIDDLE LANE.. I COULDN'T GET OUT THE VEHICLE WITH MY SON, BECAUSE REMIND YOU, I COULDN'T GET OUT SAFELY, ALL I COULD DO WAS HOPE THE PEOPLE BEHIND ME COULD SEE MY SAFETY HAZARD LIGHTS.. THIS WAS NOT THE FIRST TIME I HAVE STALLED OUT IN THIS CAR.. THIS MAKES STALLING OUT NUMBER 6.. I HAVE A HUGE SAFETY CONCERN WITH THIS CAR. I DON'T FEEL SAFE DRIVING IT, ESPECIALLY WITH MY SON IN THE CAR.. I JUST WANT THE DEALERSHIP TO REPLACE MY CAR.. I WANT TO FEEL SAFE DRIVING AND I AM TERRIFIED TO DRIVE MINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929946December 5, 2016
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 2 MPH, THE POWER STEERING SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929717December 3, 2016
POWER TRAIN
I WAS DRIVING IN TRAFFIC AT APPROXIMATELY 40 MPH. MY VEHICLE LOST ALL POWER. I ALMOST GOT REAR ENDED. MY VEHICLE WILL NOT AUTOMATICALLY SHIFT NOW. IT HAS LACK OF POWER AND IT JERKS AND LUNGES WHILE DRIVING ALSO IT LOST ITS REVERSE GEAR THIS ALL HAPPENED AT THE SAME TIME GET ON TO THE FREEWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929623December 2, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE CHECK ENGINE AND TRANSMISSION WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CLUTCH SHUDDER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT ALSO MENTIONED THAT SEVERAL OTHER PARTS WERE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 81,220.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929446December 1, 2016
POWER TRAIN
THE DUAL CLUTCH TRANSMISSION WAS REBUILT LESS THAN A YEAR AGO AFTER THE CLUTCHES BEGAN TO BADLY SLIP. HAD NOTICED THE TRANS SLIP SOME AROUND TOWN BUT CAR WAS OKAY TO DRIVE. ON A WEEKEND TRIP TO THE MOUNTAINS IT BEGAN TO SLIP SO BADLY THAT I DID NOT KNOW IF I WOULD MAKE IT BACK TO TOWN. APPARENTLY THE STRAIN ON THE TRANS FROM ALL THE HILLY CITY DRIVING COMPOUNDED THE ALREADY EXISTING PROBLEM THAT WAS OF NO CONCERN BACK HOME ON REGULAR TERRAIN. NOW THE TRANS IS DISPLAYING SOME OF THOSE SLIPPING CHARACTERISTICS AGAIN. I WAS PLANNING ANOTHER MOUNTAIN EXCURSION BUT AM NOW AFRAID TO DO SO. I CANNOT AFFORD TO BUY ANOTHER CAR NOR CAN I AFFORD TO PUT CONFIDENCE IN MY CAR ON ANY SUCH TRIP OUT OF TOWN. THIS CAR SHOULD LAST ME MANY TROUBLE FREE YEARS OF OPERATION AT LEAST AS FAR AS THE TRANSMISSION IS CONCERNED. I AM TRAPPED WITH A CAR THAT WILL PROBABLY BE BACK IN THE REPAIR SHOP BEFORE LONG. NOT TO MENTION THAT I SEE WHERE MANY FOCUS OWNERS ARE HAVING MULTIPLE REPAIR JOBS FOR THE SAME REASON. I LOVE THE CAR BUT AM THOROUGHLY DISMAYED THAT A LONG TERM FIX DOES NOT SEEM TO BE ATTAINABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928979December 1, 2016
POWER TRAIN
TRANSMISSION - TRANSMISSION ON LATE MODEL FORD FOCUS IS DANGEROUS. CAR SHAKES, SHUTTERS AND TRANSMISSION WILL NOT GO IN GEAR AT TIME WHEN IN TRAFFIC. CLEAR SAFETY HAZARD THAT VEHICLE IS DANGEROUS WHEN OPERATING AND CONCERNING WHEN CAR HAS MOVEMENT ISSUES IN INTERSECTIONS AND AT STOP LIGHTS. CAR HAS BEEN TO SERVICE CENTER OVER A DOZEN TIMES FOR TRANSMISSION REPROGRAMMING OVER PAST 4 YEARS, CAR HAS RECEIVED THREE CLUTCHES AND NOW OTHER MAJOR COMPONENTS ARE FAILING WITHIN THE TRANSMISSION. CAR RECENTLY BROKE DOWN WHILE DRIVING AND STARTED MISSING GEARS, LURCHING AND SHAKING ON A ROAD AT 50 MPH. HAD TO PULL OVER. WAS ABLE TO TRAVEL 1 MILE TO GET HOME BUT CAR WAS DIFFICULT TO STOP AND JERKED UNCONTROLLABLY. CAR WOULD NOT GO INTO REVERSE AND HAD TO PUSH OUT OF ROAD UPON ARRIVING HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928990December 1, 2016
ELECTRICAL SYSTEM
'MY TWO SONS WERE DRIVING EAST ON I-10, NEAR SCHULENBURG, TX, AT THE POSTED SPEED LIMIT OF 75 MPH, WHEN THE VEHICLE ENGINE AND RELATED COMPONENTS SHUTDOWN (NO POWER STEERING, NO ENGINE, NO NOTHING), WITHOUT ANY PRIOR NOTICE. IT IS BY THE GRACE OF GOD THAT THEY WERE NOT INJURED OR KILLED BY THE 18 WHEELER TRUCK BEHIND THEM WHEN THE VEHICLE ENGINE FAILED. THE VEHICLE WAS TOWED TO A LOCAL FORD DEALERSHIP, TOMMIE VAUGHN FORD, WHO DIAGNOSE THE CULPRIT PART TO BE A DEFECTIVE TRANSMISSION CONTROL MODULE. FORD HAS ISSUED A FIELD SERVICE ACTION (NUMBER 14M02) REGARDING SAID PART. HOWEVER, FORD NEEDS TO RECALL ALL AFFECTED VEHICLES FOR THIS PROBLEM BEFORE SOMEONE IS INJURED OR KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929398December 1, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY FAILED TO ACCELERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION MODULE NEEDED TO BE UPDATED. THE SOFTWARE WAS UPDATED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE MODULE NEEDED REPLACEMENT AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928835November 30, 2016
STEERING
NO POWER STEERING AT ALL AFTER STARTING MY CAR. POWER STEERING FAULT ASSIST LIGHT ON DASH WAS ON. VEHICLE WAS PARKED IN MY DRIVEWAY. THE STEERING FAULT ASSIST LIGHT HAD COME ON SEVERAL TIMES A COUPLE OF WEEKS BEFORE WHEN STARTING THE CAR AND I HAD NO POWER STEERING BUT WHEN I TURNED OFF THE IGNITION AND THEN BACK ON SEVERAL TIMES THE POWER STEERING WOULD WORK AND THE STEERING FAULT ASSIST LIGHT WOULD GO OFF. HAD TO HAVE VEHICLE TOWED TO DEALER FOR REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928879November 30, 2016
STEERING
I STARTED GETTING THIS ON SCREEN ERROR "STEERING ASSIST MALFUNCTION" A COUPLE OF MONTHS AGO, BUT IT WOULD DISAPPEAR AFTER A FEW MINUTES. TODAY WHEN I WENT TO START THE CAR THE MESSAGE APPEARED ONLY THIS TIME IT STAYED. I TURNED THE CAR OFF AND BACK ON AND STILL HAD THE ISSUE. I HAD TO DRIVE MY CHILDREN TO SCHOOL WITH NO POWER STEERING. I'M FILING THE COMPLAINT BECAUSE AFTER SEARCHING THE ENTIRE DAY IT TURNS OUT THIS IS A PRETTY COMMON ISSUE WITH THE 2012 FORD FOCUS. SOME DEALERS LIE AND SAY THEY HAVE "NEVER SEEN IT BEFORE." THEY CHARGE ON AVERAGE $1700 TO REPAIR IT. THEY RECALLED SEVERAL OTHER FORD MODELS FROM 2012, BUT NOT THIS ONE. THEY SHOULD HAVE. HAD I ALREADY BEEN DRIVING WITH MY CHILDREN WHEN THIS WENT OUT I WOULD HAVE WRECKED. HAD I NOT DRIVEN AN OLDER CAR THAT DOESN'T HAVE POWER STEERING I PROBABLY WOULDN'T HAVE KNOWN WHAT TO DO OR HOW TO REACT. THIS IS A DANGEROUS ISSUE AND FORD NEEDS TO TAKE RESPONSIBILITY FOR THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928479November 29, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE INDEPENDENTLY SHIFTED INTO NEUTRAL AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. AFTER FIVE MINUTES, THE VEHICLE BECAME OPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CLUTCH POSITION SENSOR NEEDED TO BE REPLACED. THE DEALER WAS CONTACTED, BUT THE VEHICLE WAS NOT REPAIRED DUE TO THE WORKLOAD OF THE DEALER. IN ADDITION, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928541November 29, 2016
STEERING
POWER STEERING COMPLETELY WENT OUT. ERROR NOTIFICATION ON DASH SAYS "STEERING ASSIST FAULT." THIS WAS AN INTERMITTENT PROBLEM FOR THE LAST COUPLE MONTHS THAT WAS FIXED MY TURNING THE CAR OFF AND RESTARTING IT. BUT IT HAS COMPLETELY GONE OFF AND IT WILL NOT RESET WITH TURNING THE CAR OFF AND ON. REPLACED 80AMP MEGAFUSE THAT OTHERS ONLINE SAID MAY BE THE ISSUE, THIS DID NOT CORRECT THE PROBLEM. MY ONLY OTHER IDEA IS THAT IT IS THE POWER STEERING RACK THAT EVERYONE ELSE ONLINE HAS NEEDED REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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