Ford Focus Complaints (2016)

1,195 consumer complaints on file.

#11604682July 26, 2024
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated driving at approximately 35 MPH, the check engine warning light illuminated. The contact was able to drive the vehicle to an independent mechanic and was advised that there was a potential failure with the transmission and referred the contact to the dealer. The vehicle was taken to a local dealer, where it was diagnosed and determined that the transmission clutches needed to be replaced and the transmission fluid needed to be flushed. The vehicle was not repaired. The contact called the manufacturer and was advised by the representative that there were two manufacturer recalls associated to with the vehicle. The contact was made aware of Customer Satisfaction Program Numbers: 14M02 (Transmission Control Module) and 19N08 - Transmission Clutch Shudder (Power Train) and that the vehicle was no longer covered under Warranty. The failure mileage was approximately 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604118July 23, 2024
UNKNOWN OR OTHER
I was told that the car I was buying had 83,000 miles on it. When I stepped into the car however, the odometer said that the car had 108,000 miles on it. When I asked for my money back, the used car dealership refused to refund me and told me that they don't do refunds. The name of the dealership that engaged in false advertising is Unlimited Auto Group in Marietta Georgia.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603136July 18, 2024
FUEL/PROPULSION SYSTEM
My car stalled several times and then one day it stalled on a busy street near my school and would not start. I had to pay to have it towed to a mechanic. He replaced the CPV and told me that my gas tank was now dented and needed to be replaced. My fuel gauge does not correctly gauge fuel because of the dented tank. My VIN is not included in the recall for this problem, but it is clearly affected by the same issue. I cannot trust how far I can drive as a result. I am constantly worried that my car will just run out of gas even though I put gas in it every day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602987July 17, 2024
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while driving at various speeds, the vehicle failed to respond while depressing the accelerator pedal. The contact stated that the vehicle occasionally failed to shift into reverse or hesitated to start unless shifted into neutral(N). The check engine warning light illuminated. The contact was advised by an independent mechanic that the failure was related to Customer Satisfaction Program: 14M02 (Automatic Transmission - Transmission Control Module Extended Warranty Coverage). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602283July 15, 2024
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
When accelerating or breaking, my cars transmission would slip causing me to slow down whiled driving. Also, my check engine light has came on. It goes on and off unexpectedly. Car shutters and shakes when accelerating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602304July 15, 2024
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle stalled with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed gear shifter and clutch. The contact was informed that the gear shifter and clutch needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were being ordered to repair the vehicle. The contact stated that the transmission had been replaced four times under warranty. The last transmission replacement was performed in 2023. The manufacturer was made aware of the failure; however, the repair was not covered under warranty. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600952July 10, 2024
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds on several occasions, the vehicle hesitated, jerked, lost motive power, and failed to accelerate as intended. Additionally, while the vehicle was shifted into reverse and the accelerator pedal was depressed, the vehicle failed to respond as intended. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The manufacturer was notified of the failure. The failure mileage was approximately 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600286July 8, 2024
ENGINE
The transmission slips and when the car starts to move it lunges forward then vibrates/shakes. I received a notice from Ford that there may be a TCM issue with the car via Ford Campaign 14M02. When I called the dealership service center in August 2023 then again in November 2023. They said the part was on back order and to check in again in the winter. When I brought the car in the mechanic said that it was not the TCM but the clutch and that it would be $2500. He did not do a diagnostic test just told me as I was checking in at the front desk. Highly unprofessional and unsafe. I unfortunately do not have any paperwork as did not go through with the repair. I called Ford and they said they had a Ford Campaign 19N08 to address the shudder clutch but it expired at the end of 2023 for my car. I feel unsafe driving in this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599912July 7, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, ENGINE
When on freeway car suddenly displays an alert saying Stop safely now And will shut off , while driving makes it impossible to properly control the car . It has done this on multiple occasions, On the freeway , on residential streets and also when starting from park and proceeding to drive car has suddenly stopped and unable to restart right away
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599237July 5, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The local dealer was made aware of the issue and an appointment was scheduled to bring the vehicle in to have the vehicle worked on for an extended period. The contact called back to plan for transportation while the vehicle was in the dealer's possession and was informed that unless there was a knocking noise coming from the engine; the dealer would not be able to service the vehicle until the first quarter of 2025. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598299July 2, 2024
POWER TRAIN
The contact's niece owns a 2016 Ford Focus. The contact stated that while her niece was driving at various speeds, the vehicle hesitated upon depression of the accelerator pedal. There was no warning light illuminated. The contact stated that the vehicle failed to reverse while shifted into reverse(R). The vehicle was towed to an independent mechanic where the vehicle was diagnosed with transmission failure. The manufacturer was then notified of the failure and the contact was informed that the vehicle was not under recall. The vehicle was not repaired. The failure mileage was approximately 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597495June 28, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
on 6/27/2024 when accelerating into traffic my vehicle stalled and almost caused an accident. Dash board display had two messages was code P0106 MAP sensor and hill start assist wasn't going to work. Possible safety recall 14S17 Saying not for my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597024June 26, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle stalled and lost motive power, with the check engine warning light illuminated. The contact also stated that when the vehicle was started, there was a loud beeping sound and the “Engine Power Reduced” warning light was illuminated and the vehicle failed to respond as needed after the warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 101,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596559June 25, 2024
POWER TRAIN, ENGINE
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle shuddered and shook abnormally while attempting to accelerate. The check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer stated that the vehicle was previously under a recall for a failure with the transmission clutch shudder, but the contact had not received the notification. The contact was also advised to contact the NHSTA Hotline to report the failure. The failure mileage was approximately 52,850.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596146June 24, 2024
UNKNOWN OR OTHER
I was driving to work on a Monday and the transmission light came on. I took it to the dealership for a diagnostic and the service advisor said the vehicle needs a clutch replacement. The warranty 19N08 has expired since the warranty start date was back in 2015. The warranty was 7 years of warranty start date or 100,000 miles. The car is 76,000 miles and I’m stuck without a car to drive to work and no money to repair the car. Please help me and extend the warranty for this one time repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595915June 22, 2024
UNKNOWN OR OTHER
2016 Ford Focus Transmission Control Module Recall 14M02. I received a recall notice from Ford on my Transmission Control Module. I called Long-Lewis Ford in Muscle Shoals, Alabama in January 2024 and asked them when I could bring my car in for repair. I was told that I couldn't just bring it in, that I needed an appointment. Long-Lewis Ford called me on [XXX] and told me to bring my car in. I took it to Long-Lewis Ford on [XXX]. Long-Lewis Ford then parked my car outside in their parking lot for 54 days without doing anything to it. Long-Lewis Ford finally called me on [XXX] and told me to come and get my car. When I arrived at Long-Lewis Ford, the Long-Lewis Ford employee said "Here are your keys, but the car won't run. I tried to start my car, but the battery was dead from sitting in their parking lot for 54 days. I went to a parts store and bought a new battery. I installed the battery and my car started. On the way home I noticed that the transmission shift points were between 4,000 and 5,000 RPM's. The transmission would only go into Drive, Neutral and Park. It would not go into Reverse. It appears that Long-Lewis Ford did not follow the Recall Letter that requires the battery to be fully charged with a battery charger connected to the battery when programming the Transmission Control Module. Also, since Long-Lewis Ford stated the "car won't run" they never did a road test to see if my car was roadworthy. Long-Lewis Ford also told me that if I had transmission problems they would not fix it and I would have to pay for it, even though, Transmission Control Module failure can damage the Titanium disks in the transmission. ford has bought back or repaired thousands of these vehicles, but they have refused to repair mine. it is currently sitting in my yard and will not start. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595768June 21, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle lost motive power and decelerated. On several occasions, the failure occurred, and the vehicle stalled. Additionally, the check engine warning light was illuminated. The vehicle was taken to the local service center who diagnosed that the purge valve was faulty and needed to be replaced. The purge valve was replaced, and the vehicle was repaired; however, the failure reoccurred. The manufacturer and local dealer were notified of the failure and the contact was informed that the VIN was not included in NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595431June 20, 2024
ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC
The contact owns a 2016 Ford Focus. The contact stated that upon starting the vehicle, there was an abnormal clicking noise coming from the engine. The engine lost oil pressure. The contact stated that the brake pedal was depressed but the vehicle was slow to respond, and the brake pedal was depressed to the floorboard. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, where it was determined that the tensioner arm was fractured, and the fuel pump was not providing power to the engine. The vehicle was towed to the local dealer but was not diagnosed or repaired. The vehicle was towed to another local dealer, Schicker Ford of St. Louis (3300 S. Kingshighway Blvd, Saint Louis, MO 63139), who informed the contact that all the parts were not in the vehicle. The contact called the original local dealer, who informed the contact to pick up the parts. The manufacturer was contacted and referred the contact to the local dealer. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The failure mileage was approximately 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595540June 20, 2024
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that upon accelerating from a stop, the transmission was slipping. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that a clutch replacement was needed. Additionally, the forks were bent and replaced. The vehicle was repaired four times, but the failure recurred. The manufacturer was contacted and informed the contact that there was no repair coverage on the vehicle and referred the contact to the NHTSA Hotline. The approximate failure mileage was 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595020June 18, 2024
STEERING
Power steering fault light came on and the vehicle is very hard to now drive because it is difficult to turn the steering wheel, which could cause an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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