Ford Fiesta Complaints

3,175 consumer complaints on file.

#11139222October 9, 2018
ELECTRICAL SYSTEM
ELECTRICAL SHORT OF POWERTRAIN CONTROL MODULE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139062October 8, 2018
STRUCTURE:BODY
WHILE DRIVING MY 2012 FORD FIESTA, WITH MY CHILD IN THE FRONT SEAT, THE DOOR LATCH FAILED AND THE DOOR SWUNG OPEN. I TRIED CLOSING IT, BUT IT WOULD NOT STAY LATCHED. I HAD TO DRIVE THE REST OF THE WAY HOLDING IT SHUT AND STEERING THE CAR, LUCKILY I WAS ONLY A COUPLE MILES FROM HOME. I CALLED MY FORD DEALER AND THEN I CALLED FORDS RECALL DEPARTMENT BECAUSE I WAS TOLD THE CURRENT RECALL 15S16, NHTSA CAMPAIGN: 15V246000, DOES NOT COVER MY VIN, EVEN THOUGH MY VEHICLE WAS BUILT IN THAT FACTORY DURING THE COVERED TIME PERIOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11138955October 8, 2018
STRUCTURE:BODY
REAR PASSENGER SIDE DOOR NO LONGER LATCHES AND FALLS OPEN WHEN TURNING A CORNER. EVEN IF PARKED ON A SLOPE THE DOOR WILL HANG OPEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11138828October 6, 2018
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
ISSUES INVOLVING CLASS ACTION LAWSUIT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133529October 5, 2018
ELECTRICAL SYSTEM
THERE ARE ISSUES WITH BOTH THE RADIO AND THE MESSAGE SCREEN ON THE DASHBOARD. THE RADIO PROBLEMS ARE INDEED A SAFETY ISSUES. I PURCHASED THIS CAR IN FEBRUARY OF THIS YEAR. AT FIRST, THE RADIO WOULD JUST INTERMITTENLY GO OUT AND WOULD COME BACK ON AFTER A SHORT PERIOD OF TIME. HOWEVER, AS TIME WENT ON, EXTREMELY LOUD STATIC WOULD BURST FROM THE SPEAKERS EVERY TIME THE RADIO WENT OUT, WHETHER OR NOT KEYS WERE IN THE IGNITIOD. THIS HAS HAPPENED WHILE DRIVING - WHICH IS A TERRIFYING DISTRACTION WHEN YOU LEAST EXPECT IT. THE RADIO HAS BEEN OUT FOR WEEKS NOW - IT HAS COME BACK ONCE OR TWICE, BUT ALWAYS QUICKLY GOES BACK OUT, WITH THAT LOUD STATIC BLAST. BEYOND THAT LOUD BLAST...THERE HAS ALSO BEEN INSTANCES WHERE THE STATIC SIMPLY CONTINUES - AGAIN THIS HAS HAPPENED WHILE TRAVELING AND IT'S SO DISTRACTING IT REALLY COULD CAUSE AN ACCIDENT - I FEEL LUCKY THAT HASN'T HAPPENED. I ALSO HAVE A FEW VIDEOS OF THIS HAPPENING AND WOULD BE HAPPY TO SHARE. IN ADDITION TO THE RADIO, RANDOM MESSAGES ARE DISPLAYED ON THE DISPLAY SCREEN, I.E DRIVER/PASSENGER DOOR OPEN WHILE NOT ACTUALLY OPEN. THE "CRITICAL ENGINE FAILURE" MESSAGE HAS DISPLAYED MORE THAN ONCE WHEN NOTHING WAS ACTUALLY WRONG - AGAIN, A TERRIFYING DISTRACTION WHEN TRAVELING (ESPECIALLY ON THE HIGHWAY AS I HAVE BEEN WHEN THAT MESSAGE APPEARS.) FROM WHAT I HAVE SEEN ONLINE, THIS IS AN INSANELY COMMON PROBLEM WITH 2013 FORD FIESTAS. AN ESTIMATE TO REPLACE THE RADIO CAME IN AT $280 WITHOUT LABOR - THAT'S REALLY INSANE FOR A PROBLEM THAT IS CLEARLY A DESIGN/SYSTEM FLAW SPECIFIC TO THIS MAKE AND MODEL, NOT SIMPLY THE VEHICLE I SPECIFICALLY OWN. I DO HAVE A COUPLE OF PICTURES OF THE MESSAGE DISPLAY (UNFORTUNATELY NOT THE CRITICAL ENGINE FAILURE MESSAGE) BUT AGAIN, I HAVE MULTIPLE VIDEOS OF THE RADIO ISSUE THAT I'M HAPPY TO PROVIDE (ALSO THE DATE BELOW IS RANDOM - IT'S HAPPENED MANY TIMES ON DIFFERENT OCCAISIONS)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133543October 5, 2018
STRUCTURE:BODY
PASSENGER REAR DOOR STOPPED CLOSING., WHILE MOVING, CANNOT CLOSE BECAUSE LATCH WILL NOT ENGAGED, AND SECURE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133336October 4, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2012 FORD FIESTA. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH, THE FRONT PASSENGER SIDE OF THE VEHICLE WAS CRASHED INTO BY ANOTHER VEHICLE. THE FRONT BUMPER WAS DAMAGED AND THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS AN AIR BAG FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 189,213.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11133043October 3, 2018
FUEL/PROPULSION SYSTEM
MY FUEL PUMP SEIZED UP ON BYPASS N STALLED OUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132779October 1, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I HAVE PERFORMED ROUTINE MAINTENANCE ON MY CAR FOR YEARS. THE OTHER DAY THE HEADLIGHTS STOPPED WORKING SUDDENLY AND WITHOUT WARNING. THE ISSUE ENDED UP BEING IN THE FUSE BOX UNDER THE HOOD, WHICH IS ALLOWING SALT AND SAND TO ENTER THE FUSE BOX WITHOUT ANY FILTRATION SYSTEM OF ANY SORT. THE LOW BEAM RELAY HAD COMPLETELY CORRODED BECAUSE OF PARTICLES GETTING INTO THE FUSE BOX. WE ARE LUCKY IT IS JUST THE LIGHTS SO FAR, BUT UNFORTUNATELY ONE OF THE PRONGS FOR THE RELAY WAS SO CORRODED THAT IT BROKE OFF INSIDE THE PLUG. NOW, BECAUSE OF FORD'S POOR DESIGN OF THIS DEVICE, WE HAVE TO REPLACE THE WHOLE FUSE BOX AND EVERYTHING TO WHICH IT IS ATTACHED. THIS IS AT LEAST A $1300 JOB. THIS COULD HAVE BEEN A DIFFERENT RELAY THAT CONTROLS A MORE ESSENTIAL FUNCTION OF THE CAR BUT THANK GOODNESS WE FOUND IT WHEN IT WAS AFFECTING THE HEADLIGHTS ONLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132405September 30, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
I BOUGHT THIS CAR FROM A HOUSTON HONDA DEALERSHIP IN MAY OF 2017, I LATE SEPTEMBER 2017, EARLY OCTOBER 2017, I TOOK MY CAR INTO THE HONDA DEALERSHIP BECAUSE MY 'TRACTION CONTROL', 'ABS', & 'ANTI-SKID' LIGHTS CAME ON. MY RADIO CUT IN & OUT, MY HEADLIGHTS WOULD CUT OFF AND ON/DIM WHILE DRIVING, CAUSING THE GEARS IN MY CAR TO SHIFT. I WAS TOLD TO TAKE IT TO FORD. I TOOK IT TO FORD, THEY DIAGNOSED IT, I NEEDED A NEW 'TCM' WHICH IS THE COMPUTER SYSTEM INSIDE OF THE CAR. THE WARRANTY COVERED IT, & I GOT A NEW ONE. AFTER THAT, I WAS TOLD I NEEDED A NEW BATTERY, SO I GOT ONE, PUT IT IN, THE CAR RAN GOOD FOR A MONTH OR SO. THE 'TCM' SLIPPED AGAIN, & I WAS BACK TO SQUARE ONE. NOVEMBER 2017 IS THEN THE TRANSMISSION PROBLEMS REALLY BEGAN; INTERIOR DASHBOARD LIGHTS BEGAN TO FLICKER, & MY ENGINE LIGHT CAME ON, SHORTLY AFTER EXITING THE HIGHWAY, MY CAR STOPPED ACCELERATING. MY FOOT WAS PRESSED DOWN ON THE GAS PEDAL, BUT THE CAR WOULDN'T SPEED UP, ALL YOU COULD HEAR WAS THE ENGINE RUNNING. I HAD TO PULL OVER, TURN OFF, AND TURN MY CAR BACK ON, TO CONTINUE DRIVING. AFTER NUMEROUS TRIPS TO FORD, TWO NEW BATTERIES, & TWO NEW ALTERNATORS, I AM STILL HAVING THE SAME PROBLEMS. IT HAS BEEN ABOUT A YEAR HAVING THIS CAR, & THEY ARE STILL UNABLE TO PROPERLY DIAGNOSE, & FIX THE PROBLEM. IN A YEAR SPAN, I HAVE BEEN CAR-LESS FOR ABOUT 4 WEEKS (COLLECTIVELY), HAVE TAKEN MULTIPLE UBER RIDES, TO AND FROM THE DEALERSHIP(S), AND NO PROGRESS HAS BEEN MADE ON MY 2013 FORD FIESTA!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132315September 29, 2018
FUEL/PROPULSION SYSTEM, STEERING, UNKNOWN OR OTHER
TAKATA RECALL" AS I DON'T HAVE NO WHERE'S TO GET THIS CAR FIX YET MORE ISSUES ANOTHER PROBLEM TO ADD IS WHEN GOING PUT GAS IN THE TANK AT FIRST FUEL WAS COMING OUT LIKE IT US FULL HAVE HI LD THE PUMP UPSIDE DOWN THAN UNDER MY DASH BOARD WE HAD A SEVER RAIN STORM WHEN I GOT IN TO DRIVE UP WHEN LET UP WATER WAS RUNNING DOWN THE HAD AND BREAK PEDDLE AND I HAVE FILL VIOLENT UP 2X IN LESS 5 WEEKS I DON'T KNOW WHERE IT'S GOING PAST 2 WEEKS OFF AND ON SMELLS BURNING SMELL LIKE FUEL NOT ALL THE TIME THIS WAS WHEN I WAS DRIVING AND THE WINDOW WIPERS THEY GO FAST BUT LIKE WASN'T WORKING WELL WHEN TANNING MORE THAN A LITTLE RAIN AS YOU HAVE ALL OTHER ISSUES LISTED BAILY FORD'S WROTE THE DON'T WANT ME THERE AND REFUSED ME SERVICE BECAUSE I HAVE BEEN COMPLAINING 2 HALF YEARS JUST TELL ME IN AUGUST MY WARRANTY RAN OUT NOT MY ISSUES 19,001 DOLLARS CAR THEN THERE SEEMS MY STEERING WHEEL HAS SLOP ON IT AND HAVE ISSUES ISSUES FROM DAY ONE JUST DON'T GET AND BECAUSE OF THESE ISSUES NO GARAGES WANT TO TOUCH IT ONE BECAUSE TO MUCH TO FIX ANDBTIME THEY DON'T HAVE THE MAN POWER HEAD TOLD CHEAPER TO GET ANOTHER NEW CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131608September 25, 2018
STRUCTURE:BODY
LEFT REAR DOOR FAILED TO CLOSE AND LATCH RENDERING THE VEHICLE UNSAFE TO DRIVE ON 9/21 - THANKFULLY WHILE PARKED IN OUR DRIVEWAY. CONTACTED SUNLAND FORD IN VICTORVILLE, CA AND WE WERE TOLD THAT THE PART THAT FAILED WAS UNDER RECALL. ARRIVED AT THE DEALERSHIP THAT AFTERNOON ONLY TO FIND THAT THE RECALL PERIOD ENDED 60 DAYS BEFORE OUR VEHICLE WAS MANUFACTURED. WE BELIEVE THAT THEY ARE RELATED AND THAT THE RECALL SHOULD BE EXTENDED AGAIN AS WE LEARNED IT HAD BEEN EXTENDED ONCE BEFORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131098September 24, 2018
ELECTRICAL SYSTEM, POWER TRAIN
ON 9/20/18, WHILE STOPPED AT A BUSY INTERSECTION FOR A RED LIGHT, UPON ATTEMPTING TO MOVE FORWARD WHEN THE LIGHT TURNED GREEN THE CAR SIMPLY WOULD NOT MOVE. I PLACED THE CAR IN PARK, SHUT IT OFF TO RESTART THINKING IT WOULD RESET ITSELF SOMEHOW AND INSTEAD NOT ONLY WOULD IT NOT RESTART BUT THE GEAR SHIFT WOULD NOT MOVE OUT OF PARK SO THAT I COULD PUSH IT OUT OF THE TRAFFIC. I HAD TO CALL THE LOCAL POLICE TO WAIT IN THE ROAD WITH LIGHTS FLASHING AT THE INTERSECTION TO AVOID BEING REAR-ENDED AND UNTIL THE TOW TRUCK COULD ARRIVE. THE "ENGINE MALFUNCTION" LIGHT COMES ON SO OFTEN (WHICH USUALLY GETS A "REPROGRAMMING" AT THE DEALER) THAT IT HAS BECOME UNNOTICEABLE, BUT I DO NOT RECALL SEEING IT BEFORE BECOMING IMMOBILE. IT WAS TAKEN TO A LOCAL FORD DEALER, WHERE THEY SAID IT WAS COVERED UNDER THE EXTENDED WARRANTY FORD ISSUED (TCM PART, I BELIEVE). THIS CAR HAS APPROXIMATELY 70,000 MILES ON IT BUT HAS BEEN IN THE SHOP FOR "WARRANTIED" REPAIRS INVOLVING REPROGRAMMING, THROTTLE, GAS PEDAL SENSOR, CLUTCHES, ETC. ON MANY MANY OCCASIONS. IN THE PAST, I HAVE TAKEN IT IN COMPLAINING ABOUT THE RETURNING LIGHT AND WHEN IT HAS SHUDDERED AND LOST POWER MOMENTARILY WHILE ATTEMPTING TO ENTER TRAFFIC ON THE INTERSTATE (ONCE EVEN AS A TRACTOR TRAILER APPROACHED). TRAFFIC HAS HAD TO SHIFT LANES TO AVOID HITTING MY CAR. IT HAS SHUDDERED IN INTERSECTIONS AND ONRAMPS BEFORE, BUT NEVER BECAME COMPLETELY IMMOBILE WITHOUT RECOVERY. IF THIS ISN'T A SAFETY ISSUE, I DON'T KNOW WHAT IS. I CANNOT EXPERIENCE THE FEAR AND HELPLESSNESS THAT OCCURRED LAST WEEK AGAIN, SO TWO DAYS LATER I WENT AND PURCHASED A NEW VEHICLE (NOT FORD) AND ACCEPTED A HUGE LOSS ON THE TRADE-IN VALUE BECAUSE I VALUE MY FAMILY'S SAFETY AND MY LIFE FAR MORE. MY MANY SERVICES HAVE ALL BEEN THROUGH FORD AND ARE AVAILABLE IN MY SERVICE RECORD AT FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130449September 20, 2018
UNKNOWN OR OTHER
ON SEPTEMBER 18, 2018, MY FORD FIESTA (2013 SE 4 DR) RIGHT PASSENGER DOOR SUDDENLY, AND INEXPLICABLY, FAILED TO LATCH, POSING A SERIOUS SAFETY RISK. FORTUNATELY, THE CAR WAS STATIONARY. HOWEVER, I HAD TO HOLD THE DOOR CLOSED WITH A STRAP WHILE DRIVING TO THE DEALERSHIP FOR REPAIR. THEIR RESPONSE WAS "THESE THINGS GIVE OUT FROM TIME TO TIME". I DID NOT BELIEVE THAT AND CONDUCTED ONLINE RESEARCH INTO THE PERSISTENT PROBLEM OF FIESTA DOOR LATCH FAILURES. I CONTACTED FORD MOTOR'S MAIN NUMBER AND WAS TOLD MY VIN IS NOT ON THE LIST FOR RECALL # 15S16 (DOOR LATCH FAILURES). HOWEVER, MY CAR WAS PRODUCED AT THE SAME FACTORY, AND DURING THE SAME TIME PERIOD, AS THE EFFECTED RECALLED FIESTA VEHICLES. MY CAR WAS MANUFACTURED ON AUGUST 14, 2012, IN CUAUTITLAN, MEXICO. IN 2015, FORD MOTOR COMPANY ISSUED RECALL 15S16 FOR FIESTAS PRODUCED AT THE CUAUTITLAN PRODUCTION SITE FOR CARS DATING FEB 1, 2012 - MAY 31, 2013. I AM NOT CERTAIN WHAT FORD'S CRITERIA IS FOR SELECTING CERTAIN VINS FOR RECALL. HOWEVER, THIS IS A SERIOUS SAFETY ISSUE THAT HAS EFFECTED MANY FIESTA DRIVERS. I BELIEVE FORD HAS OMITTED SOME VINS FROM THE ORIGINAL RECALL LIST, AND MUST ADD EVERY VIN PRODUCED AT THAT CUAUTITLAN MEXICO PLANT DURING THE TIME FRAME SPECIFIED IN THE INITIAL RECALL FOR DOOR LATCH FAILURES. WITHOUT DOING SO, MYSELF AND OTHER CONSUMERS CANNOT BRING OUR VEHICLES INTO DEALERSHIPS FOR SAFETY INSPECTION AND PART REPLACEMENTS TO PREVENT LATCH FAILURES, AND, THEREFORE, REMAIN AT RISK OF OUR FIESTAS POSING A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130043September 18, 2018
VEHICLE SPEED CONTROL
MY CAR IS HAVE ISSUES WITH THE TRANSMISSION SLIPPING. THE CAR WILL NOT ACCELERATE PROPERLY AND JERKS AGGRESSIVELY. I THEN CHECKED THE FOR WEBSITE AND THERE IS AN OPEN RECALL FOR THE TRANSMISSION CONTROLL MODULE.I CALLED MY LOCAL FORD DEALER AND THEY WILL NOT WORK ON THE TRANSMISSION BECAUSE MY CAR HAS A SALVAGED TITLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129834September 17, 2018
UNKNOWN OR OTHER
MY FORD FIESTA 2012 WAS PART OF RECALL 15S16 FOR LATCH FAILURE. ON 9/15/2018 MY LEFT REAR LATCH FAILED WHILE DRIVING. FORD IS CLAIMING THAT MY VEHICLE IS NOT UNDER RECALL, BECAUSE THE DEALERSHIP FIXED THE PROBLEM BEFORE I PURCHASED THE VEHICLE. I BELIEVE THAT EITHER THE RECALL WAS NOT PERFORMED AS STATED OR IT WAS FIXED WITH DEFECTIVE PARTS. FORD AT THIS TIME IS UNWILLING TO ADDRESS THIS SAFETY ISSUE AND SATISFY THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129873September 17, 2018
UNKNOWN OR OTHER
DEFECTIVE TRANSMISSION;THE CAR HESITATES AND SPUTTERS WHEN YOU ACCELERATE, AS IF IT IS GOING TO SHUT DOWN COMPLETELY. LAST YEAR, I RECEIVED NOTICE OF LAWSUIT FILED IN CALIFORNIA AS TO THE DEFECTIVE TRANSMISSION AND WAS TOLD THAT I COULD SETTLE WITH A DISPUTE RESOLUTION SPECIALIST WHICH DENIED ME THE REPURCHASE/REPLACEMENT BECAUSE I HAVE A 5 YEAR WARRANTY. THE TRANSMISSION IS DEFECTIVE AND CANNOT BE FIXED, IT DOES NOT MATTER IF THE WARRANTY IS 5 YEARS OR MORE. THE TRADE-IN VALUE OF THIS CAR IS SO LOW, I CANNOT AFFORD TO PURCHASE ANOTHER VEHICLE. I JUST WANT ALL TO KNOW THAT FORD DOES NOT STAND BEHIND THEIR DEFECTIVE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129559September 14, 2018
STRUCTURE:BODY
PASSENGER SIDE REAR DOOR LATCH WILL NOT SECURE. MY 8 YEAR OLD DAUGHTER WAS IN THE SEAT WHEN FAILURE OCCURRED. THERE IS A RECALL FOR MY MODEL YEAR FOR THIS DEFECT, BUT DEALER STATES MY VIN IS NOT AMONG THOSE THAT RECEIVED RECALL NOTICE. VEHICLE WAS IN A PARKING LOT WHEN FAILURE OCCURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129364September 13, 2018
UNKNOWN OR OTHER
FRONT DRIVER SIDE WONT CLOSE. HATCH NEEDS TO BE REPLACED. DEALER SAID IT WILL COST AROUND $500 TO REPLACE. I SAW AN ARTICLE OF HATCHES ON RECALL FROM 2012 TO 2014.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129086September 12, 2018
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FIESTA. WHILE THE VEHICLE WAS IDLING AT A RED LIGHT WITH THE BRAKE PEDAL DEPRESSED, IT SPONTANEOUSLY ACCELERATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT HAD TO TURN THE VEHICLE OFF IN ORDER TO STOP. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE AND THEN TOWED THE FOLLOWING DAY TO AUTOMAX FORD (3301 E CENTRAL TEXAS EXPRESSWAY, KILLEEN, TX 76543) WHERE THE TOTAL CONTROL MODULE WAS REPROGRAMMED. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED TWO OTHER TIMES SINCE JULY OF 2018. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND FILED CASE NUMBER: CAS-15591505. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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