Ford F-250 Complaints (2021)

156 consumer complaints on file.

#11644798February 25, 2025
FUEL SYSTEM, DIESEL
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644760February 25, 2025
FUEL SYSTEM, DIESEL
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642752February 14, 2025
FUEL SYSTEM, DIESEL
The contact owns a 2021 Ford F-250. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641413February 7, 2025
FUEL SYSTEM, DIESEL
The contact owns a 2021 Ford F-250. The contact stated that upon attempting to start the vehicle, the engine was struggling to turn over, and the vehicle failed to start. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed because the contact was unable to take the vehicle to the dealer. The contact was advised to contact the NHTSA Hotline for assistance. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL) as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 67,994.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640370February 3, 2025
ENGINE
The truck has developed a significant knock coming from the intake manifold. It is loud enough to hear with the hood closed. The problem exists warm and cold. The knock was verified by Sunrise Ford in Fontana, CA in December of 2024. The Dealership had another F250 on the lot with the same 6.2 engine and that it also has a knock coming from the intake manifold, so they considered the situation "normal". There is a significant amount of information available that the knock is related to an impending failure of the Intake Manifold Runner Control (IMRC). If the IRMC fails, the parts will go into the combustion area and could cause an immediate catastrophic failure of the engine. At best this problem creates a loss of power and a pulsing vibration at idle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635087January 9, 2025
ELECTRICAL SYSTEM
1st incident, weather conditions were rainy. Drove to store, shut off truck, started truck, service engine soon light came on #1-Ford pass message-powertrain control module lost communication or has detected incompatible software from the glow plug. service engine soon light #2-Powertrain control module lost communication with the glow plug, additional alerts along with a hard start or no start condition may accompany this fault. Service engine soon light #3-A communication fault over vehicle network has occurred between several modules. Service engine soon #4-The powertrain control module lost communication with the exhaust particulate matter sensor. Service engine soon #5-The transmission control module is sending invalid information over the internal vehicle communication network to one or more modules. Message #6-Pre-collision assist not available. I thought if I shut the truck off it would reset. When I tried to restart the truck it did nothing. Had it towed to Archie Cochrane Ford in Billings, MT. They replaced the DEF wiring harness. 2nd incident on [XXX], drove through rain on way to Provo, UT. Service engine soon light came on with all the same messages + five other messages. Had it towed to Larry H Miller Ford in Provo, UT. They replaced the Battery Junction Box. Drove to Yuma, AZ without incident but had them look it over and they could not reproduce the issue. Drove to Dickinson, TX, encountered fog on 1/3/2025. Incident #3, drove to the gas station on [XXX], started the truck up and the same messages came up. Roads were dry, although it had rained the night before. Drove straight to McRee Ford where the technician observed the issue firsthand. While the vehicle was in park it was constantly surging. We researched online for the same problem and have found others that have had this same type of issue. We have had to rent cars when the truck was in the shop. We believe this is an engineering issue and Ford should fix the issues without charging. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634434January 6, 2025
POWER TRAIN
bad transmission at only 75,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633914January 3, 2025
FUEL/PROPULSION SYSTEM
The high pressure fuel pump failed while traveling causing the truck engine to shutdown placing us at risk of a collision when we took the vehicle to ford dealership in Morrilton, AR we were advised that the CP4 pump or high pressure fuel pump failed containing the entire fuel system with metal shavings. The cost to repair this failure is over $13,000 causing us to take out a loan.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633681January 2, 2025
STRUCTURE:BODY
On or about [XXX], [XXX] I contacted Ford customer relations about the roof installed molding Rear mounting points had broken apart on my vehicle (both sides) and the molding is lifting up. Advised that if could become dislodged during operation. Received a Case # [XXX]. After several calls, I was told no action will be taken on their part because the vehicle over 3yrs old. I contacted the local Ford dealership (Lafayette Ford) and was told by one of the addon tech that it's a known issue and that Ford currently carries the newly designed replacement part. He spoke to manager in the service department . He then sttn that I would need to get a case number, I told him that I'd had one and provided it to him. More phone calls made and they will not change their position. On 11/1/2024 I was told that the case was closed almost immediately after it was opened. Ms Tara sttd that the supervisor was going to request that the case be reopened. 11/18/2024, I called back because of no response. Ms Jaclyn sttn, not covered, Ford not doing anything. I don't know how long or when they broke. The roof has never been used to carry anything. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633657January 2, 2025
FUEL SYSTEM, DIESEL
The contact owns a 2021 Ford F-250. The contact stated that while driving at an undisclosed speed, the transmission failed to shift as intended. The contact stated that the transmission was shifting erratically. Additionally, the contact stated that the vehicle was difficult to start and was idling rough. The vehicle was taken to the dealer however, the contact was informed that without the check engine warning light illuminated, there was no need for a diagnostic test. The contact stated that the failure was intermittent. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 95,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632600December 27, 2024
STEERING, SUSPENSION
I am the original owner of this 2021 F250, (by my notes, dates & miles may differ slightly by Ford/Dealer records) I first noticed Death-Wobble around [XXX] @ 3,040 miles & Ron Alpen Ford checked factory alignment & ordered an updated steering stabilizer. Updated steering stabilizer was on back order until around 8/8/23 @ 26,647 miles when it was installed on the F250. As you can see, over two thirds of this truck's three year bumper to bumper warranty was dissolved by back order. This is where I believe Ford Motor Company's engineering group got involved & recommended a custom alignment, I believe this was performed by Ron Alpen Ford around 4/8/24 @ 33,486 miles. As you can see, over half of this truck's remaining warranty was dissolved waiting on Ford Motor Company's assistance. Ford Motor Company fell silent after recommending I take the truck to a different Ford Dealer for a second opinion... I still do not believe a second opinion was the correct opinion of Ford... Ford should have supported Ron Alpen Ford further in this repair. I set up an appointment at Courtesy Ford, Courtesy had the truck for two full weeks straight... Ford claimed that the truck had conveniently made it outside of the warranty period... 12/3/24 @ 35,922 Courtesy replaced the drag link & the steering stabilizer a SECOND time as the continuing death-wobble had destroyed the first updated steering dampener at my expense because the truck was conveniently out of the 3 year warranty period... Courtesy also decided to return the truck to its original factory alignment even though they were asked not to. Death-wobble continued as of [XXX] @ 36,105 miles. I have contacted Ford Motor Company, Ron Alpen Ford & Courtesy Ford on 12/11/24 to inform them the truck still has Death-Wobble & as of 12/27/24 no reply from any one. I have called Courtesy Ford requesting my money back because they guaranteed the truck would be fixed & it clearly is not. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630446December 12, 2024
STEERING
The contact owns a 2021 Ford F-250. The contact stated that while driving 55 MPH, the steering wheel started to feel loosened and shaky. The contact pulled on the steering wheel and the steering wheel detached. The steering wheel was re-attached. The vehicle was taken to a dealer but was not yet diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629750December 9, 2024
SUSPENSION
[XXX] 275m rear axle tubes are crushed in and it has eaten the end off of the driveshaft. Truck has not towed more than 17000 lbs via gooseneck trailer. Reached out to Ford Motor Company and go no solution for repairs. Same rear-ended has s recall for the very same damage to the axle tubes. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618022October 4, 2024
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, SUSPENSION
The contact owns a 2021 Ford F-250. The contact stated that while the vehicle was at the independent mechanic for routine maintenance, the mechanic informed the contact that a small amount of fluid had leaked from the front differential. Additionally, the contact stated while driving at various speeds, there was an abnormal metallic and whining sound coming from the front driver's side of the vehicle. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615270September 18, 2024
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2021 Ford F-250. The contact stated while driving at an undisclosed speed, the TPMS warning light illuminated. The contact pulled over and noticed a bolt in the front passenger's side tire. Roadside Assistance arrived on the scene and detected an abnormal odor coming from the vehicle. Upon inspection under the hood, Roadside Assistance discovered that the battery was swollen and informed the contact that the battery could catch on fire. The front passenger's side tire and battery were replaced by Roadside Assistance. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612235September 3, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Ford F-250. The contact stated while driving approximately 15 MPH, the vehicle stalled. The vehicle was towed to an independent mechanic where it was diagnosed that the fuel pump and module needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 8,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611039August 26, 2024
POWER TRAIN
Transmission would not engage the next gear , while proceeding through a large traffic intersection. Very scary
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610845August 26, 2024
EXTERIOR LIGHTING, FUEL SYSTEM, DIESEL
The contact owns a 2021 Ford F-250. The contact stated while driving at an undisclosed speed at night, the headlights failed to illuminate as intended. The vehicle was taken to a local dealer where it was diagnosed and determined that the headlights might have been damaged due to heat exposure or chemicals. In addition, upon inspection, the contact noticed an abnormal fuel consumption. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608892August 16, 2024
BACK OVER PREVENTION
The contact owns a 2021 Ford F-250. The contact stated that the back-up camera was not functioning, and the screen was blue, before going blank. While using the camera in the evening, there was a red-orange halo around the camera while reversing. The image was distorted. The message that the camera was not available was displayed. The contact stated that the failure was related to NHTSA Campaign Number: 22V644000 (Back Over Prevention). The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606814August 6, 2024
ENGINE
(UNKNOWEN) I have a problem with accelerator pedal lag time, when pushing down on the accelerator pedal nothing happens at first then you get acceleration which isn't good it's like the truck falls on its face then jumps forward. This is a real problem when driving in traffic or really any time. I have spoken with Ford about this problem but all I get is that's the way it is, Ford needs to fix this problem it's a safety issues, I have looked on-line and I'm not the only one with this problem. This lag problem happens at any and all speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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