Ford Explorer Complaints (2000)

1,026 consumer complaints on file.

#11654947April 16, 2025
ENGINE AND ENGINE COOLING, SERVICE BRAKES
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585274April 25, 2024
AIR BAGS, ELECTRICAL SYSTEM
Driving at the correct speed limit swerved to avoid hitting deer that ran out into the road hit a covert had seatbelt on airbags came out before that something hit me in side of my right arm it hit my elbow so hard and fast my arm was flung outwards and upwards which broke out the passenger side window the top of my elbow is broken that gave me a large purple bruise I got 2 pretty good size gashes on my arm also one on the bottom of my forearm and on the back side of my arm. Refer to request 1500509 and Request 1500511.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11576621March 11, 2024
SERVICE BRAKES
The contact owned a 1999 Ford Explorer. The contact stated that while driving at 45 MPH, and the brakes were depressed, the vehicle fishtailed crashed into a ditch and rolled two times. The contact stated that the air bags did not deploy. The driver sustained head, arm, and back, injuries and the passenger sustained head, neck, finger, and back injuries. Medical attention was sought. A police report was filed. The vehicle was towed to the residence. The manufacturer was not notified of the failure. The failure mileage was approximately 190,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11561697December 24, 2023
VEHICLE SPEED CONTROL
No incidents. However, cruise control and rear window wiper are both inoperable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534005July 24, 2023
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2000 Ford Explorer. The contact stated that upon pulling into a gas station, both white and black colored smoke began to emit from the vehicle without warning. Before the contact could fully react, the vehicle soon caught fire. The contact managed to pull away from the gas pumps as a gas attendant brought out fire extinguishers that they both used to exterminate the fire. The fire department arrived at the scene; however, the contact was unsure if a fire report was filed. The contact suffered minor scrapes and bruises as a result of the fire but did not seek medical attention. The vehicle had yet to be repaired and remained at the gas station. The dealer nor the manufacturer had yet to be notified of the failure. The failure mileage was approximately 223,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11506893February 13, 2023
SEAT BELTS, SEATS
Front seat will not stay up. They recline out of nowhere. I believe it's just old wore out parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462086April 25, 2022
ENGINE
The contact owns a 2000 Ford Explorer. The contact stated while driving approximately 30 MPH, the vehicle stalled. The contact stated that there were several unknown warning lights illuminated. The contact stated that the failure was intermittent. The contact had not taken the vehicle to the local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 153,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456779March 15, 2022
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
The contact owns a 2000 Ford Explorer. The contact stated while driving 40 MPH, she noticed that the hood was shuddering. The contact veered to the side of the road and manually pushed the hood down several times however, the hood failed to close completely and would not latch securely. There were no warning lights illuminated. The contact continued to drive at a slower speed. The vehicle was taken to the dealer where it was being diagnosed. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 99V164000 (Latches/Locks/Linkages). The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452345February 17, 2022
AIR BAGS
I was driving slowly (35mph), regular speed limit on that road is 60. Roads were snowy and icy, another vehicle driving extremely fast for the road conditions, started to swerve head on in to my lane, I swerved to avoid a head on collision. In doing so, I hit ice, started doing a 360, the front end and the drivers side door of my vehicle hit an irrigation ditch where it goes under a street, it caught my vehicle on the drivers side and I started rolling. I rolled 3 or 4 times and finally landed right side up. My roof was caved in and resting on the top of my head, shoulder and neck. However, none of my airbags deployed ( see pictures), even though I hit the irrigation ditch head-on. Vehicle can be inspected if needed. The vehicle is totaled as they had to cut the doors off to extract me. I have left head, shoulder, neck, abdomen and leg soft tissue damage since I kept slamming in to the steering wheel with no protection since my air bags did not deploy. I did have my seatbelt on.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11416516May 13, 2021
UNKNOWN OR OTHER
JUST FOLLOWING. INSTRUCTIONS FOR RECALL ISSUE WITH THIS MAKE AND MODEL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390936February 1, 2021
STRUCTURE:BODY
RUST AND CLEAR PAINT PEELING. DOOR HANDLES LOOSE UNABLE TO OPEN ALL 4 DOORS. I HAVE TO UNLOCK FROM REAR WINDOW TO ACCESS VEHICLE. UNCLEAR OTHER THAN DESIGN OF HANDLES. LEFT FRONT DOOR HANDLE COMPLETELY BROKE OFF. QUOTE OF $150 A DOOR TO REPAIR. WILL COST ME $600. VERY UNSAFE AND PROBLEMATIC. INCLUDING A LOSS IN VALUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355228September 15, 2020
SERVICE BRAKES, POWER TRAIN
BIG CONCERN WITH MY POWER TRAIN. THE BACK OF THE CAR HAS A LOUD WHIRRING NOISE WHEN TRAVELING ON THE HIGHWAY AND CLICKS LOUDLY WHEN YOU SLOW DOWN. GOING A FASTER SPEED SEEMS TO SOUND BETTER BUT ITS PRETTY SCARY.THE CHECK ENGINE LIGHT COMES ON AND STAYS ON. THERE ALSO IS A SENSOR THAT NEEDS TO BE REPLACED AND I DON'T KNOW ITS NAME.. THE BRAKES HAVE BEEN CHECKED OUT AND RENDERED PASSABLE BUT I FEAR THAT I WILL NOT BE ABLE TO STOP SOMETIMES.IT FEELS UNSTABLE. I AM ELDERLY AND NEED A STABLE CAR TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350878August 24, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY OVERHEAD LIGHT MELTED SMOKED AND DOESN'T WORK ANYMORE AND NOW I'M HAVING TROUBLE W MY DASH LIGHTS FLICKERING AND MY AUTOMATIC LIGHTS DON'T EVER SHUT OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306314January 31, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THE VEHICLE ROLLED WHEN PARKED ON A HILL ALTHOUGH IT WAS IN THE PARK POSITION. THE DEALER HAD NOT BEEN CONTACTED AS OF YET. THE CONTACT WAS HAVING MEDICAL ISSUES RELATED TO STRESS DUE TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 155,275.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277708November 2, 2019
POWER TRAIN, STEERING
WHEN TURNING THE CAR STEERING WHEEL TURNS POPS AND CLICKS WITHOUT TIRES OR STEERING COLLUM TURNING LIKE IT'S BROKE OFF OF THE COLLUM AS WELL THE CAR COME OUT OF PARK AND ROLLS OFF WILE CAR IS OFF AND IN PARK WITH KEYS OUT SHIFTERS ALSO VERY LOOSE AS THE STEERING GOES IT FIRST HAPPEND GOING DOWN THE HIGHWAY AND WE JUST STARTED DRIFTING IN AND OUT IF LANES WITH LITTLE CONTROL HAPPENS WHEN CARS OFF ON MOVING OR NOT NOTHING CHANGES DOES SEEM TO IMPROVE WHEN IT'S IN 4WD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257876September 24, 2019
POWER TRAIN, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
VEHICLE IS STUCK IN 4-WHEEL LOW ANIMAL GOING TO 4 WHEEL HIGH OR AUTO I
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165002January 7, 2019
FUEL/PROPULSION SYSTEM
PROBLEM: VEHICLE CRANKS BUT NO START. VEHICLE WAS TOWED FROM MY GARAGE TO FORD DEALER SERVICE DEPT. SERVICE MANAGER'S . DIAGNOSIS FOUND THE FUEL PUMP INOPERABLE. REPLACED THE FUEL PUMP AND FUEL FILTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145239November 4, 2018
FUEL/PROPULSION SYSTEM, SEAT BELTS, UNKNOWN OR OTHER
THE PASSENGER DOOR STOPPED LOCKING, ONE OF THE SEATS BELTS IS MISSING THE COVER TO CLICK THE BELT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055411December 18, 2017
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
THE VEHICLE IS SUBJECT TO SUDDEN UNEXPLAINED ACCELERATION WHILE BOTH IN MOTION AND STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033223October 13, 2017
SERVICE BRAKES
I HAVE JUST REPLACED, FOR THE 4TH TIME, THE FRONT, DRIVERS SIDE, RUBBER BRAKE LINE . THE LINE SEEMS TO BE TO SHORT. WHEN MAKING A RIGHT HAND TURN THE LINE IS PULLED TAUNT TO BEYOND IT'S LENGTH. IT SEEMS THAT THE LINE IS ABOUT 3 TO 4 INCHES TO SHORT. EACH TIME IT HAS BROKEN AT THE SAME PLACE WHERE THE RUBBER LINE CONNECTS TO THE BRAKE CALIPER. I STILL HAVE TWO OF THE BRAKE LINES THAT LEAKED. I DON'T KNOW HOW OTHER EXPLORES BRAKE LINES HAVE HELD UP WITHOUT LEAKING. I AM GOING TO REPLACE THE HOSE THAT IS LEAKING , PURCHASED FROM NAPA THAT IS THE SAME LENGTH AS THE OTHERS. I HAD A NEW ONE MADE TO ORDER WITH A 3 INCH INCREASE IN LENGTH. THE BRAKE HOSE ON THE PASSENGERS SIDE IS THE CORRECT LENGTH. I HAVE OWNED THIS CAR FOR 5 YEAR AND IT HAS 187,000 MILES DRIVEN. THE DATE THAT THIS HAPPEN, BELOW, WAS THE FIRST OF THREE TIMES IT HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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