Ford Explorer Complaints (2000)

1,026 consumer complaints on file.

#10253530January 2, 2009
SEATS
THE DRIVER SIDE REAR BOTTOM FRAME FAILED IN A NON MOVING AREA. THIS CAUSE THE BACK OF THE SEAT TO FALL BACK AS THE HINGE FOR SEAT TILT CAME OUT OF THE TOP DUE TO THIS FAILURE. THANK GOD I WAS IN MY DRIVEWAY OR WE WOULD HAVE HAD A WRECK. STRUCTURAL STEEL IN A SEAT FRAME SHOULD NOT FAIL IN AN 8 YEAR OLD CAR. THE CAR HAS NOT BEEN IN A WRECK ON THE SEAT ABUSED. THE DRIVER WEIGH 200 LBS OR LESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253575January 2, 2009
STEERING
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTICE FOR THE SPEED CONTROL ASSEMBLY. THE VEHICLE WAS REPAIRED ACCORDING TO THE RECALL REMEDY. TWO WEEKS LATER, WHEN THE VEHICLE WAS STARTED, THE STEERING COLUMN BEGAN SMOKING. THERE WERE NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS NOT INSPECTED. THE CONTACT WAS INFORMED THAT THE RECALL REPAIR DID NOT CAUSE THE STEERING COLUMN TO BEGIN SMOKING. THE VEHICLE WOULD HAVE TO BE LEFT AT THE DEALER FOR THE STEERING COLUMN TO BE TAKEN APART FOR FURTHER INSPECTION. NO REPAIRS WERE MADE. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE NHTSA CAMPAIGN ID NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 119,000 AND CURRENT MILEAGE WAS 119,065.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10251892December 15, 2008
ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION
AT 166,000 HEAD GASKET BLEW PLUS THERE WERE OTHER ENGINE PROBLEMS. REPLACED WITH ANOTHER ENGINE. NOW TRANSMISSION IS GOING OUT. IT WILL GO INTO REVERSE FINE BUT WILL GO INTO DRIVE WITH PROBLEMS. IF VEHICLE IS COLD IT WILL GO INTO DRIVE FASTER THAN WHEN IT IS WARMED UP. AT WARM TEMP IT MAY TAKE SEVERAL TRIES OF SHIFTING FROM PARK BACK TO DRIVE OR WAITING SEVERAL MINUTES FOR IT TO DROP INTO DRIVE AFTER SHIFTING OUT OF PARK. HAVE ONLY OWNED THIS VEHICLE LESS THAN 2 YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250574December 3, 2008
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED WITH THE DRIVER'S SIDE HEATED SEAT ACTIVATED, AN UNEXPECTED VOLTAGE OF HEAT PENETRATED THROUGH THE BOTTOM OF THE SEAT. THERE WERE NO PRIOR WARNINGS OR INJURIES. THE VEHICLE WAS NOT TAKEN TO AN AUTHORIZED DEALER. THE CONTACT INSPECTED THE SEAT AND STATED THAT THE CAUSE OF THE FAILURE WAS RELATED TO A WIRING SHORT CIRCUIT, WHICH BURNED THE FOAM PADDING OF THE SEAT. THE HEATING UNIT WAS REPLACED AND THE SEAT OPERATED NORMALLY. THE CONTACT WAS CONCERNED OF THE SAFETY RISK INVOLVED. THE FAILURE AND CURRENT MILEAGES WERE 140,000. UPDATED 12/30/08. *LJ UPDATED 01/05/09. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10250507December 2, 2008
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. WHILE THE VEHICLE WAS UNDERGOING AN OIL CHANGE, THE MECHANIC FOUND ANTIFREEZE IN THE OIL. NEW OIL WAS PLACED IN THE VEHICLE AND, ONCE IT WAS RESTARTED, ANTIFREEZE WAS FOUND IN THE OIL AGAIN. THE CONTACT CALLED THE MANUFACTURER FOR ASSISTANCE AND THEY STATED THAT THERE WAS NO RECALL ON THE HEAD GASKET. THEY FURTHER STATED THAT THE FAILURE WAS DUE TO A BLOWN HEAD GASKET OR A FAILED HEAD BOLT. THE VEHICLE HAS NOT BEEN TAKEN TO THE DEALER. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250188November 30, 2008
AIR BAGS:SIDE/WINDOW
AIR BAG LIGHT STAYS ON. DEALER STATES A "SHORT" IN WIRING LOOM, NEEDS TO REPLACE WITH A BETTER CONNECTOR FOR $1100. DEALER WARNS ME THAT WHILE LIGHT IS "ON" AIRBAG SYSTEM WILL NOT OPERATE IN A CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246918October 28, 2008
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. AFTER BEING PARKED FOR 20 MINUTES WITH THE ENGINE SHUT OFF, THE FRONT END OF THE VEHICLE BURST INTO FLAMES IN THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT ARRIVED AND ASSISTED IN EXTINGUISHING THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE IS STILL PARKED IN THE CONTACT'S DRIVEWAY. HE SENT THE MANUFACTURER SOME REQUESTED DOCUMENTS. FORD EXPLAINED THAT THERE WAS A RECALL ON THAT VEHICLE FOR THE CRUISE CONTROL, WHICH WAS THE CAUSE OF THE FIRE. THE CONTACT STATED THAT THE RECALL REPAIR HAD PREVIOUSLY BEEN PERFORMED; HOWEVER, THE FAILURE STILL OCCURS. THE VEHICLE WAS DESTROYED. THE NHTSA CAMPAIGN ID NUMBER WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 79,000. UPDATED 11/26/08. *LJ UPDATED 12/01/08. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10241024September 5, 2008
SUSPENSION:FRONT
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. WHILE DRIVING 5 MPH, THE CONTACT HEARD A LOUD KNOCKING NOISE COMING FROM THE FRONT SUSPENSION. HE EXAMINED THE VEHICLE AND NOTICED THAT THE FRONT STABILIZER BAR LINK FAILED. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER AND THE CONTACT DID NOT NOTICE ANY DIFFERENCES BEFOREHAND. THE CURRENT AND FAILURE MILEAGES WERE 85,500. UPDATED 1/6/09 *CN THE FRONT STABILIZER BAR LINK FAILED. THE CAUSE OF THE FAILURE WAS DUE TO CORROSION. UPDATED 01/14/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240863September 4, 2008
EQUIPMENT
MY RADIO LOST ALL THE LIGHTS TO IT..THE DISPLAY LIGHTS FOR THE RADIO NO LONGER WORKS. APPARENTLY FORD KNEW OF THIS DEFECT AS HUNDREDS OF OWNERS COMPLAINED AS EARLY AS 2001 (ONE YEAR AFTER THE CAR WAS SOLD). I COMPLAINED AND THEY SAID I WOULD HAVE TO PAY FOR A NEW RADIO. SEEMS THEY SHOULD HAVE REPLACED THE RADIO BACK WHEN THEY SAW THE PROBLEM IN 2001 WHILE STILL UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240355August 30, 2008
AIR BAGS, EQUIPMENT
WHILE DRIVING THE AIRBAG LIGHT CAME ON AND STAYED ON. I TOOK IT TO A FORD DEALER THE SAME DAY AND WAS TOLD IT WAS THE SIDE AIRBAG PROBLEM. THE TESTING CODE WAS 1998. THEY CHARGED ME $903.45 TO FIX IT ON AUGUST 30, 2007. ON AUGUST 23, 2008 THE AIRBAG LIGHT STARTED FLASHING WHILE I WAS DRIVING. I CALLED THE FORD DEALER AND TOOK IT RIGHT IN. WAS TOLD THE PART THEY REPLACED HAD GONE BAD AND NEEDED TO BE REPLACED AGAIN. OF COURSE THEY HAD TO ORDER THE PART AND THAT TOOK THREE DAYS. I WAS TOLD THAT WHEN THE LIGHT IS ON THE AIRBAGS DON?T WORK. THIS HAPPENED SIX DAYS BEFORE THE ONE YEAR WARRANTY RAN OUT AND THE VEHICLE HAD ONLY BEEN 4,100 MILES SINCE THE PART WAS REPLACED. THE PART WAS REPLACED FOR THE SECOND TIME ON AUGUST 27, 2008 UNDER THE ONE YEAR WARRANT PERIOD. THE WORK WAS PERFORMED SO POORLY THAT I HAVE NO FAITH THE AIRBAGS WILL WORK IF I EVER NEED THEM. I TOOK IT BACK TO THE FORD DEALER AND SHOWED THEM THAT THE WIRING FOR THE SIDE AIRBAG WAS POKING OUT THE BACK OF THE SEAT AND THE AIR BAG REALLY WASN'T ON THE SIDE IT WAS MORE OF A BACKSEAT AIRBAG NOW. NEEDLESS TO SAY I HAVE TO LEAVE IT WITH THE DEALER AGAIN TO FIX IT. I HAVE SEEN THE NUMEROUS COMPLAINTS ABOUT THE AIRBAGS AND WOULD LIKE TO KNOW WHEN FORD IS GOING TO STEP UP AND ADMIT THERE IS A PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238683August 18, 2008
SEATS
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. WHILE DRIVING LESS THAN 20 MPH, THE UPPER BOLT ON THE DRIVER'S SIDE HIGH BACK SEAT (THAT ATTACHES THE SEAT RECLINER MECHANISM TO THE SEAT BACK FRAME) FRACTURED. THE CONTACT LOST CONTROL OF THE STEERING WHEEL AND FOOT PEDALS. SHE RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 03V281000 (SEATS:FRONT ASSEMBLY:RECLINER) OR RECALL NUMBER PE03020AND. FORD STATED THAT THE RECALL REPAIRS WOULD NOT BE PERFORMED BECAUSE THE SEAT HAD ALREADY FAILED. THE CONTACT WAS UNABLE TO HAVE THE REPAIRS DONE DUE TO MEDICAL CONDITIONS AND, UPON RECOVERY, WAS INFORMED BY FORD THAT THE RECALL REPAIRS WOULD NOT BE PERFORMED BECAUSE THEY WERE NOT COMPLETED IN A TIMELY FASHION. THE FAILURE MILEAGE WAS 50,000 AND CURRENT MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237730August 11, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE
UPON OPENING MY TAILGATE ONE DAY, THE LEFT SIDE LIFTGATE HINGE POPPED OFF. AS A RESULT, THE LEFT SIDE OF THE REAR WINDSHIELD IS OUT OF PLACE, AND IS BARELY HANGING ON. I TOOK MY VEHICLE TO A BODY SHOP, AND WAS TOLD THAT I'D NEED TO GET THE REPLACEMENT PART (LIFTGATE HINGE) FROM FORD. A FORD DEALERSHIP TOLD ME THAT IT WOULD COST APPROXIMATELY $300 TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237555August 9, 2008
EXTERIOR LIGHTING
MULTISWITCH IN 2000 FORD EXPLORER FAILED AND GAVE OFF SMOKE, AFRAID OF FIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234354July 15, 2008
LATCHES/LOCKS/LINKAGES
DRIVER'S SIDE DOOR WILL NO LONGER LOCK AUTOMATICALLY. I HAVE TO PHYSICALLY PUSH THE BUTTON DOWN AND SOMETIMES IT WON'T UNLOCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234186July 14, 2008
AIR BAGS:SIDE/WINDOW, AIR BAGS:FRONTAL, AIR BAGS
IN AVOIDANCE OF HITTING A COW, I ROLLED MY FORD EXPLORER AT LEAST 3 TIMES AND NONE OF THE AIRBAGS DEPLOYED, FRONT NOR THE SIDE CURTAIN AIRBAGS. MY HUSBAND AND MYSELF WERE FORTUNATE TO COME OUT WITH MINOR INJURIES. I HAVE CONTACTED FORD MOTOR COMPANY AND THE HAVE NOT YET OFFERED TO SETTLE. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10234297July 14, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
O/D LIGHT FLASHING. GRIFFEN FORD COULD NOT ID PROBLEM. UNACCUSTOMED TO HOW THIS TRANSMISSION SHOULD HANDLE, I HAD NO IDEA HOW THE LOWEST GEAR RATIO SHOULD FEEL AND ASSUMED WHAT IT DID FEEL LIKE WAS NORMAL. AT 110,000 A/TRAN FAILED AND HAD TO BE REMANUFACTURED. USED PRIVATE SHOP. OUTSTANDING RE-BUILD AND THAT IS WHEN I FOUND OUT THAT I NEVER HAD A LOW(EST) GEAR BUT DID AFTER THE TRANSMISSION WAS REBUILT. FAITHFUL CHANGE AND CLEANING OF TRANS FLUID, NO TOWING EVER, AND EXCELLENT MAINTENANCE RECORD DID NOT PREVENT A TRANSMISSION FAILURE WHICH IS EVIDENCE OF FORD POOR QUALITY CONTROL AT THE MANUFACTURING OR ASSEMBLY LEVEL. OBVIOUSLY NO ONE EVER PICKED UP THE FACT THAT THE LOW GEAR NEVER WORKED, NOT AT THE FORD FACTORY, AT THE DEALERSHIP, BY SALES, OR SERVICE, AND WAS NEVER PROPERLY ROAD TESTED. POOR REFLECTION ON FORD MOTOR CORPORATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233850July 11, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
O/D LIGHT STARTED FLASHING AND WOULDN'T CORRECT WITH THE BUTTON ON THE GEAR SHIFT. EXPLORER WOULD REV AT INAPPROPRIATE TIMES. MILEAGE HAS DROPPED FROM 21 TO 16 MPG WHICH OUTRAGEOUS. TOOK IT IN TO BE CHECKED EXPECTING THE SENSORS TO BE OFF BUT WAS TOLD THE TRANSMISSION WAS SHOT, THE CONVERTER WAS BUSTED, METAL IN THE TRANSMISSION, WOULD NEED TO COMPLETELY REPLACE THE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230162June 6, 2008
STEERING:COLUMN
TL*THE CONTACT OWNS A 2000 FORD EXPLORER SPORT. WHILE STOPPED AT A STOP LIGHT, SMOKE APPEARED FROM THE STEERING COLUMN. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT THE MULTIFUNCTION SWITCH IN THE STEERING COLUMN FAILED. THEY FURTHER STATED THAT ONCE THE SWITCH FAILS, IT COULD CATCH FIRE. THE VEHICLE CANNOT BE DRIVEN UNTIL THE SWITCH IS REPLACED. THE VEHICLE IS CURRENTLY AT THE DEALER FOR REPAIR. THERE WERE NO WARNING INDICATORS PRIOR TO THE FAILURE. THE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10230007June 5, 2008
LATCHES/LOCKS/LINKAGES
DRIVER POWER LOCKING DOOR WILL NOT UNLOCK FROM THE OUTSIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229268May 29, 2008
EXTERIOR LIGHTING
WHEN I TURNED ON MY LEFT TURN SIGNAL, IT DOESN'T BLINK. IT JUST FREEZES AND SMOKE COMES FROM THE STEERING COLUMN. ONCE I TURNED OFF THE TURN SIGNAL IT STOPPED SMOKING. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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