Ford Explorer Complaints (1999)

1,441 consumer complaints on file.

#552663June 13, 2000
VISIBILITY:WINDSHIELD WIPER/WASHER:SWITCH/WIRING, ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
CONSUMER UPSET BECAUSE THE RECALL (00S04) LETTER STATED THAT A FREE LOANER WOULD BE PROVIDED WHILE THE REPAIR OF THE JUMPER HARNESS INSTALLATION AND WIPER SWITCH WERE BEING DONE, UNFORTUNATELY THAT WAS NOT THE CASE AND THE DEALER STATED THAT "IF CONSUMER WANTED A LOANER CAR HE WOULD HAVE TO PAY THE DIFFERENCE BECAUSE FORD WILL ONLY REIMBURSE DEALER FOR $25.00 AND THEY CANNOT RENT A CAR FOR THAT AMOUNT".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#723895June 11, 2000
STRUCTURE:BODY:DOOR
SOON AFTER PURCHASE PAINT PROBLEM REVEALED MULTIPLE BUBBLES THROUGH OUT THE EXTERIOR OF THE CAR. SUV WAS THEN TAKEN TO DEALER/BODY SHOP WERE OTHER PROBLEMS WERE CREATED TO THE COSMETICS OF THE CAR. IT TOOK ABOUT A YEAR TO ATTEMPT TO CORRECT PROBLEMS THAT WERE CREATED. THE SUV'S DOORS WERE TAKEN OFF WHICH THEN CREATED A WIND NOISE TO THE DRIVERS SIDE THAT CAN'T BE CORRECTED. THE DOORS WERE REPLACED MISALIGNED AND WHEN COMPLAINTS WERE MADE WITH HIGHER MANAGEMENT THEIR RESPONSE WAS THAT I WAS TO PICKY WITH THEIR WORK. I AM VERY DISATSIFIED WITH HOW THEY HANDLE THIS VEH. DEFECT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#723789June 9, 2000
WHEELS:RIM, VISIBILITY:WINDSHIELD WIPER/WASHER
RIM CRACKED, REAR WINSHIELD WIPERS FAILED FOR THE 2ND TIME. *AK( DOT NUMBER: 274 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#863267June 8, 2000
SEAT BELTS
WHILE DRIVNIG AND FOR NO APPARENT REASON, SEAT BELTS ON DRIVER'S/ FRONT PASSENGER'S, AND REAR PASSENGER OCCUPANTS TIGHTENED UP WITHOUT BRAKE APPLICATION. PROBLEM HAS BEEN REPORTED TO THE DEALERSHIP. THE PROBLEM HAS NOT BEEN CORRECTED. PLEASE PROVIDE ANY FURTHER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#863143June 7, 2000
AIR BAGS
WHILE TRAVELING AIR BAG INDIACATOR LIGHT FLASHED. DEALER REPAIRED AIR BAG SYSTEM THREE TIMES, BUT PROBLEM RETURNED. PLEASE PROVIDE FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#863015June 5, 2000
AIR BAGS, STRUCTURE:BODY:DOOR
WHEN TURNING ON THE IGNITION, WARNING LIGHTS ARE SUPPOSED TO COME ON AND GO OFF. HOWEVER, AIRBAG WARNING LIGHT STAYS ON. CONSUMER FEELS THIS IS UNSAFE, AND THERE MAY BE A PROBLEM WITH THE AIR BAG SYSTEM. ALSO, AUTOMATIC DOORS LOCKS DO NOT LOCK WHEN VEHICLE IS PUT INTO DRIVE, BUT AFTER THE VEHICLE HAS TRAVELED 2-3 MILES DOWN THE ROAD. *AK *ML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#552470June 2, 2000
LATCHES/LOCKS/LINKAGES:HOOD:LATCH, SUSPENSION, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, EQUIPMENT:ELECTRICAL
PRIOR TO RECALL THE HOOD LATCH FAILED (99V-164). YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#862818May 31, 2000
SUSPENSION
WHEN TRAVELING ABOUT 60MPH VEHICLE PULLS TO THE RIGHT. WHEN MAKING A TURN, VEHICLE MAKES A THUMPING NOISE. TRUCK SWAYS AND TIRES RIDE AS IF THEY NEED TO BE BALANCED, ALTHOUGH TIRES HAVE BEEN BALANCED AND PROBLEM STILL EXISTS. DEALER SAYS THAT THERE IS NOTHING ELSE THAT THEY CAN DO. *AK *ML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#862723May 30, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE DRIVING VEHICLE STALLS UNEXPECTEDLY WHICH MAY RESULTIN A CRASH. DEALER CANNOT DETERMINE THE CAUSE OF THE PROBLEM. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#9000945May 25, 2000
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WIPERS COME ON SPONTANEOUSLY WITHOUT TURNING THEM ON, EXPECIALLY IF TURN SIGNAL SYSTEM IS USED, VERY DISTRACTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#552363May 22, 2000
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
FUEL PUMP FAILED. YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#552346May 22, 2000
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS, VEHICLE SPEED CONTROL
UPON PICKUP OF VEHICLE AFTER RECALL REPAIR (00V-072), (99V-062), (99V-123), (99V-164) CONSUMER NOTICE A DENT AND SCRATCHED PAINT ON THE DOOR OF THE VEHICLE. YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#552302May 18, 2000
LATCHES/LOCKS/LINKAGES:HOOD:LATCH, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
CONSUMER GETS TWO RECALLS REGARDING A SECONDARY HOOD LATCH DEFECT AND THE GENERIC ELECTRONICS MODULE DEFECT BUT CONSUMER IS NOT SATISFIED WITH THE DEALER AND THE RECALL PROCEDURES (99V-164) AND (00V-072). YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#861913May 15, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, SUSPENSION
WHILE DRIVING ABOUT 25MPH VEHICLE BEGAN TO SHAKE, AND THEN CUT OFF. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#722564May 11, 2000
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
THE REARVIEW MIRROR VIBRATES AT HIGHWAY SPEEDS REDUCING DRIVER VISIBILITY AND CAUSING VISUAL DISTRACTION POTENTIALLY RESULTING IN AN ACCIDENT AND POSSIBLE PERSONAL INJURY. AT HIGHWAY SPEED, THE ELECTROCHROMIC INTERIOR REARVIEW MIRROR BEGINS TO VIBRATE RENDERING IMAGES UNCLEAR. THIS CONDITION MAKES IT DIFFICULT TO IMPOSSIBLE FOR THE DRIVER TO DISCERN TRAFFIC CONDITIONS BEHIND THE VEHICLE INCLUDING DISTANCE, RATE OF CLOSURE, ETC. IN ADDITION, THIS PROBLEM IS COMPOUNDED DURING NIGHTTIME DRIVING WHEN THE REAR TRAFFIC HEADLIGHT IMAGE OSCILLATES, CREATING A VISUAL DISTRACTION FOR THE DRIVER. BOTH THESE HAZARDOUS SAFETY CONDITIONS COULD RESULT IN AN ACCIDENT AND POSSIBLE POTENTIAL PERSONAL INJURY. THIS CHRONIC SAFETY PROBLEM HAS OCCURRED SINCE THE PURCHASE DATE 05/31/99 AND HAS BEEN REPEATEDLY ESCALATED TO THE DEALERSHIP AND FORD MOTOR CORPORATION FOR RESOLUTION. WHILE THE DEALERSHIP IN CONJUNCTION WITH FORD HAS TRIED TO IDENTIFY AND REPAIR THE PROBLEM, INCLUDING REPLACING THE MIRROR, ADJUSTING THE MIRROR, BALANCING TIRES, BALANCING THE DRIVE TRAIN, AND REPLACING 1 WHEEL, THEY HAVE YET TO RESOLVE THE ISSUE AND IDENTIFY THE VIBRATION SOURCE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#722518May 10, 2000
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
PASSENGER SIDEVIEW MIRROR MOTOR FORCED SIDE PANEL TO BEND WHICH CAUSE MIRROR TO CRACK UNDER FORCE PRESSURE, CONTACTED DEALER BUT REFUSE TO ADMIT ITS A DEFECTED PROBLEM. PLEASE TRY TO RESOLVE THIS MATTER. THANKS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#861439May 4, 2000
SEATS
DRIVER SEAT MOVED BACK AND FORWARD. ALSO, RECLINED WITHOUT PRIOR WARNING.CONSUMER LOST CONTROL OF VEHICLE WHEN THIS HAPPENED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#552007April 27, 2000
STRUCTURE:BODY:HOOD, STRUCTURE:BODY:HATCHBACK/LIFTGATE, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC., AIR BAGS
HOOD IS HARD TO OPEN. YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#721954April 26, 2000
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
PASSENGER SIDE REARVIEW MIRROR SWITCH GOT STUCK, CAUSED MIRROR TO CRACK UNDER TENSION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#721923April 25, 2000
SUSPENSION:FRONT, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
FIRST OCCURRENCE 2/17/1999 WHEN SHAKING AND VIBRATION OCCURRED WHEN YOU WERE ABOVE 45 MILES PER HOUR AND DEPRESSED THE BRAKES. MY FORD DEALERSHIP REPLACED THREE TIRES AND TURNED THE ROTORS. (DOES NOT STATE HOW MANY TRUED) SECOND OCCURRENCE 04/22/2000, WHEN THE SHAKING AND VIBRATION RETURNED. SINCE MY DEALERESHIP IS NOT OPENED ON SATURDAY'S, I TOOK IT TO ANOTHER FORD DEALERSHIP. AGAIN THEY TURNED THE ROTORS AND GAVE NO EXPLAINATION TO WHY WE ARE HAVING THIS PROBLEM. I AM VERY CONCERNCED OF THE SAFETY AND RELIABILITY OF THE BRAKE SYSTEM. HAS ANYONE ELSE HAD THIS PROBLEM? DO I NEED TO DO SOMETHING ELSE TO GET THIS CORRECTED FOR GOOD?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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