Ford Explorer Complaints (1999)

1,441 consumer complaints on file.

#726750August 5, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
MY EXPLORER HAS HAD THE SAME RECURRENT PROBLEM FOR 16 MONTHS. I HAVE HAD IT TO THE DEALER 8 TIMES. THEY HAS NUMEROUS FIXES AND NONE OF THEM HAVE SOLVED THE PROBLEM. THE CAR HAS TO BE GIVEN GAS AT START UP. AFTER START UP IT IDLES ROUGHLY AND HESTITATES UPON ACCELERATION FOR THE FIRST MILE OR SO. IT DOES NOT EXHIBIT THIS PROBLEM EVERY DAY. AT THIS POINT FORD HAS TOLD ME THEY DO NO KNOW HOW TO FIX THE PROBLEM. THEY GAVE ME A COPY OF TECHNICAL SERVICE BULLETIN 13335 WHICH STATES NO FURTHER REPAIRS ARE TO BE DONE AND THE PROBLEM HAS BEEN SENT TO QSF FOR REVIEW. MEANWHILE MY VEHICLE DOES NOT RUN PROPERLY AND I BELIEVE IT IS A SAFETY ISSUE DUE TO THE HESITATION UPON ACCELERATION. HAVE OTHERS COMPLAINED OF THIS PROBLEM? WHAT CAN I DO IN ORDER TO GET MY VEHICLE RUNNING CORRECTLY? PLEASE GIVE ME ANY INFORMATION WHICH IS AVAILABLE. THANK YOU. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726650August 4, 2000
TIRES
I JUST HEARD ON THE RADIO OF A POTENTIAL PROBLEM. ABOUT SIX WEEKS AGO I HAD A BLOWOUT ON THE FREEWAY WHICH RESULTED IN A DAMAGED RIM AND A REPLACEMENT OF A TIRE. AT THE TIME I ASKED REPAIRMAN IF IT COULD BE A DEFECT AND HE WASN'T SURE. I ASKED HOW LONG THE TIRES SHOULD LAST, HE SAID 60K MILES. I ONLY HAVE 40K MILES, WITH STILL AN OKAY TREAD. AT THE TIME I FIGURED IT WAS JUST AN ANOMALY. *AK( DOT NUMBER: )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726656August 4, 2000
TIRES
TIRE BLEW WHEN TURNING TO PARALLEL PARK - REPLACED WITH SAME. SINCE ABOUT 10,000 MILES, THE OTHER 3 OE TIRES ON VEHICLE HAVE SHOWN "PEELING" RUBBER ON THE SIDEWALLS TO WHERE THE WHITE INNER BELTS ARE SHOWING THROUGH IN SMALL AREAS. I HAD THOUGHT THIS WAS NORMAL WEAR AND TEAR IN THE SOUTH (I RECENTLY MOVED HERE FROM MICHIGAN) UNTIL I STARTED HEARING AND READING IN THE LAST FEW DAYS ABOUT THE INHERENT PROBLEMS WITH THESE PARTICULAR TIRES. I AM NOW EXTREMELY CONCERNED ABOUT THE POTENTIAL DANGER OF DRIVING MY EXPLORER WITH THESE TIRES. I WOULD LIKE TO KNOW WHAT CAN BE DONE TO REMEDY THE SITUATION. THANKS. *AK( DOT NUMBER: TIRE SIZE: P235/75/R1 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726660August 4, 2000
POWER TRAIN:AXLE HUBS, POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL, VISIBILITY:WINDSHIELD WIPER/WASHER
THE FRONT END NOISE PERSISTS EVEN AFTER BOTH FRONT HUBS AND FRONT SEALS WERE REPLACED DURING TWO SEPERATE SERVICE CALLS. THE WIPER SENSOR/MOTOR WAS REPLACED BEFORE WINDSHIELD WIPERS STARTED COMING ON WITHOUT WARNING SINCE THE DEALER TOLD ME THAT WOULD HAPPEN..THE DEALER HAS BEEN VERY HELPFUL AND UPFRONT, BUT THE FRONT END NOISE STILL PERSISTS AND IT IS QUITE ANNOYING TO HAVE TO KEEP GOING BACK FOR THE SAME SYMPTOMS. I HAVE HEARD THIS HAS BEEN A COMMON COMPLAINT IN THIS AREA. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726668August 4, 2000
TIRES
ON JUNE 17, 1999 MY WIFE, INFANT DAUGHTER AND I WERE RETURNING FROM VACATION IN OUR 1999 FORD EXPLORER ENTERING ATLANTA, GA TRAVELING WEST ON I-20 MERGING INTO THE I-85 / I-75 CONNECTOR WHEN THE RIGHT REAR TIRE BLEW OUT. THE VEHICLE WAS EXTREMELY DIFFICULT TO HANDLE. DUE TO HEAVY TRAFFIC CONDITIONS AND LOSS OF CONTROL I HAD TO BRING THE VEHICLE TO A HALT ON THE INSIDE HOV LANE. I DID NOT HIT ANY DEBRIS ON THE ROAD AND IT WAS CLEARLY VISIBLE THAT THE SIDE WALL OF THE TIRE HAD BLOWN OUT. THE TRAFFIC CONDITIONS WERE SO HAZARDOUS THAT IT TOOK AN ATLANTA, FULTON COUNTY POLICE OFFICER WITH SIREN, FLASHING LIGHTS AND HORN TO MOVE MY VEHICLE TO THE OTHER SIDE OF THE HIGHWAY TO GET US CLEAR OF ONCOMING TRAFFIC. I HAD THE VEHICLE TOWED TO A GOODYEAR DEALERSHIP AND THE MANAGER CONFIRMED THAT THE TIRE HAD BLOWN OUT FROM THE INSIDE. I TOOK THE TIRE TO THE FIRESTONE DEALER AND THE MANAGER INSISTED THAT WE HAD HIT SOMETHING IN THE ROAD. I MADE IT CLEAR THAT WE HAD NOT HIT ANYTHING IN THE ROAD AND THAT I WOULD TAKE THE MATTER UP WITH THE FORD MOTOR COMPANY AND MY ATTORNEY. WITH THAT STATEMENT THE MANAGER AGREED TO REPLACE THE TIRE FREE OF CHARGE. I BECAME SUSPICIOUS WITH THAT QUICK TURN AROUND AND CONTACTED FORD MOTOR COMPANY AND THEY DENIED ANY KNOWLEDGE OF ISSUES WITH FIRESTONE TIRES. I AM INCENSED THAT FIRESTONE AND FORD KNOWINGLY JEOPARDIZED MY FAMILY BY REPLACING THIS DEFECTIVE TIRE WITH ANOTHER FIRESTONE WILDERNESS TIRE. I HAVE AGAIN CONTACTED FORD MOTOR COMPANY AFTER THE RECENT PRESS RELEASE ABOUT FIRESTONE'S ISSUES WITH WILDERNESS TIRES ON FORD EXPLORERS AND ONCE AGAIN THEY TOLD ME THEY COULD DO NOTHING UNTIL THEY RECALLED THE TIRES. I'M NOT SURE WHICH WAY TO TURN ON THIS ISSUE AND I AM SEEKING YOUR ADVICE ON HOW TO GET THIS ISSUE ADDRESSED. I DO NOT WANT THESE TIRES ON MY EXPLORER. I NOW HAVE NO REASON TO TRUST FIRESTONE OR THE FORD MOTOR COMPANY IN THIS MATTER. YOUR GUIDANCE AND COUNSEL WILL BE GREATLY APPRECIATED. *AK( DOT NUMBER: TIRE SIZE: P255/70R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726686August 4, 2000
POWER TRAIN:DRIVELINE
DRIVE TRAIN-HIGH PITCHED SQUEAL/WHISTLE NOISE FROM FRONT END AT SPEEDS 20MPH TO 55MPH. FOUR ATTEMPS BY THE FORD AGENCY HAVE BEEN MADE BUT THE NOISE STILL REMAINS.THERE HAVE BEEN A TOTAL OF 14 REPORTS MADE TO NHTSA FOR 1998 & 1999 FOR THE SAME PROBLEM AS I INTERPRET SOME OF THE WEB SITE REPORTS. NO SAFETY DEFEC TLISTED IN SUMMARY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726692August 4, 2000
TIRES
I THOUGHT I SHOULD GIVE YOU MY INFORMATION TO ADD TO THE RECENT INVESTIGATION INTO FIRESTONE TIRES. MY FIRESTONE WILDERNESS TIRE MALFUNCTIONED, CAUDING MY FORD EXPLORER SPORT OT SPIN OUT OF CONTROL, HIT THE CURN ON THE OPPOSITE SIDE OF THE STREET, AND FLIP OVER. THE CAR HAS BEEN TOTALLED BY MY INSURANCE COMPANY. *AK( DOT NUMBER: TIRE SIZE: AT )
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#866794August 4, 2000
TIRES:TREAD/BELT
FIRESTONE WILDERNESS/ATX TIRE BLEWOUT ON THIS VEHICLE WHILE TRAVELING AT 70 MPH. DEALER HAS BEEN CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#866855August 4, 2000
TIRES:TREAD/BELT
WHILE TRAVELING AT 60 MPH FRONT LEFT FIRESTONE WILDERNESS TIRES BLEWOUT. FIRESTONE HAS BEEN CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#866865August 4, 2000
TIRES:TREAD/BELT
PEO 020; CONSUMER WAS TRAVELING ABOUT 65MPH ON THE HIGHWAY AND HEARD A LOUD NOISE. LEFT DRIVER'S SIDE TIRE HAD EXPLODED AND VEHICLE HIT A GUARDRAIL. VEHICLE STARTED TO SPIN AND LOST CONTROL. THE BACK SIDE OF THE VEHICLE WAS DEMOLISHED. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#866875August 4, 2000
TIRES:TREAD/BELT
WHILE DRIVING ABOUT 50 MPH COULD HEAR NOISE COMING FROM FIRESTONE WILDERNESS TIRES. BUT WHEN SPEEDING UP TO 65 MPH NOISE WILL GO AWAY. FIRESTONE TIRES WILDERNESS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#866880August 4, 2000
SUSPENSION
WHILE DRIVING ABOUT 60 MPH CONSUMER FELT LIKE HE WAS LOSING GRIP OF ROAD, AND VEHICLE WOULD WANDER FROM SIDE TO SIDE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726524August 3, 2000
TIRES:TREAD/BELT
ONE TIRE IS PEELING OFF THEIR CASING AND HAS LARGE CRACKS ON IT. *AK( DOT NUMBER: TIRE SIZE: 235/75/15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726532August 3, 2000
TIRES:TREAD/BELT
WITHOUT ANY WARNING THE LEFT REAR TIRE COMPLETELY SHREDDED AT 60MPH ON SMOOTH FLAT DRY CLEAN ASPHALT HIGHWAY. VEHICLE VERY DIFFICULT TO CONTROL. *AK( DOT NUMBER: TIRE SIZE: P255/70R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726553August 3, 2000
TIRES:TREAD/BELT
I AM VERY CONCERNED AS TO THE REPORTED FAILURE OF FIRESTONE TIRES ON FORD EXPLORERS. I HAVE NOT EXPERIENCED THIS YET BUT DO NOT WISH TO EITHER. MY CHILDREN DRIVE THIS VEHICLE AND IT MAKES ME VERY NERVOUS. SOMETHING MUST BE DONE. PLEASE INFORM ME OF CURRENT CORRECTIONS TAKEN IN THE VERY VERY SERIOUS PROBLEM. *AK( DOT NUMBER: )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726590August 3, 2000
TIRES:TREAD/BELT
RE: JACKSONVILLE, FL FATALITIES. BOTH INVOLVING FORD EXPLORERS WITH FIRESTONE WILDERNESS TIRES. *AK( DOT NUMBER: TIRE SIZE: 255SBR15 )
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
1
#726482August 3, 2000
TIRES:TREAD/BELT
THE TIRE BLEW OUT (THE TREAD WAS GONE WHEN THE WHEEL WAS REMOVED, I STILL HAVE BOTH THE RIM AND TIRE) AND I HAD DIFFICULTY SAFELY STOPPING IT. THE RIM WAS RUINED. FORD SAID I'D NEED TO PAY FOR A NEW TIRE AND RIM. *AK( DOT NUMBER: )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#866758August 3, 2000
TIRES
WHILE DRIVING AT 70 MPH LEFT REAR TIRE BLEW OUT FROM THE RIM. VEHICLE LOST CONTROL AND HIT A WALL, WHICH BLEW THE LEFT FRONT TIRE. THE FIRESTONE WILDERNESS AT TIRE SIZE IS P235/75R15. ODI# 6141. *AK *MJD
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#866637August 2, 2000
TIRES:TREAD/BELT
ODI 6141; WHILE DRIVING ABOUT 50 TIRE TREAD HAD SEPARATED FROM THE TIRES. TIRE SIZEWAS 235/75R15. TIRE WAS ON REAR PASSENGER'S SIDE. TIRES WERE THE ORIGINALS WHEN VEHICLE WAS BOUGHT. VEHICLE WAS A 99 FORD TRUCK EXPLORER. *AK FIRESTONE WILDERNERSS AT P235/75/R15 105MS *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#553339August 1, 2000
TIRES
THE ORIGINAL (FIRESTONE WILDERNESS) RIGHT FRONT TIRES SHAKING AND MAKING LOUD NOISE, DEALER ROTATED THE TIRES, HOWEVER PROBLEM STILL CONTINUES. *ET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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