Ford Explorer Complaints (1999)

1,441 consumer complaints on file.

#727104August 8, 2000
TIRES
TIRE BLOW OUT. TIRE COMPLETELY FELL APART FROM THE SIDE WALLS -*AK( DOT NUMBER: TIRE SIZE: 23575R15 )
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#727112August 8, 2000
TIRES:TREAD/BELT
I HAVE BEEN AN OWNER OF THE FORD EXPLORER SPORT FOR APPROXIMATELY 13 MONTHS WITH THE ORIGINAL FIRESTONE WILDERNESS AT TIRES. ON 19 JUN 00, I WAS DRIVING HOME FROM WORK WHICH IS APPROXIMATELY 55 MILES AND DRIVING 55 MPH WHEN I HEARD A POP AND REALIZED THAT MY RIGHT REAR TIRE HAD BLOWN OUT. FORTUNATELY I WAS ABLE TO MANAGE THE VEHICLE OUT OF TRAFFIC AND ON THE SHOULDER OF THE ROAD. WHEN I PULLED OVER, IT WAS APPARENT THAT I DID IN FACT HAVE A BLOW OUT AND NOT JUST MERELY HAD RUN OVER SOMETHING. THE PORTION OF THE TIRE THAT WAS DAMAGED WAS THE SIDEWALLS HAS SEVERAL TEARS FROM THE RIM TO THE TREAD. I MANAGED TO GET THE TIRE CHANGED SAFELY AND IMMEDIATELY WENT TO THE SEARS AUTOMOTIVE DEPARTMENT IN MY HOME TOWN AND PURCHASED ANOTHER FIRESTONE WILDERNESS AT TIRE AT $114.12 TO ENSURE THAT I HAD A SPARE IN CASE OF ANOTHER PROBLEM WITH THESE TIRES. I WOULD LIKE TO HAVE THESE TIRES REPLACED AS THE MANY THOUSANDS OF OTHER CONSUMERS, HOWEVER FIRESTONE WILL NOT BE THE TIRE OF CHOICE. SINCERELY, MS. JAMIE M. MARTIN. *AK( DOT NUMBER: TIRE SIZE: P235/70R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727124August 8, 2000
TIRES:TREAD/BELT
WE WERE DRIVING 75 MPH WHEN THE LEFT REAR TIRE BLEW COMPLETELY OFF THE RIM, ALSO CAUSING DAMAGE TO THE FENDER. WE HAD LESS THAN 9000 MILES ON THE VEHICLE. AT THE TIME, FIRESTONE SAID THERE WAS NOTHING THEY COULD DO. WE READ THE ARTICLE ABOUT THE PROBLEMS WITH THIS TIRE, & FEEL COMPELLED TO REPORT THIS OCCURANCE TO YOU. WE ALSO WOULD LIKE TO KNOW IF WE ARE ENTITLED TO REPLACEMENT TIRES FROM FIRESTONE? THANK YOU. *AK( DOT NUMBER: TIRE SIZE: R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727130August 8, 2000
TIRES:TREAD/BELT
RECEIVED FLAT TIRE LAST WEEK ON MY LEASED FORD EXP., FORD SENT ME TO THE FIRSTONE STORE IN LAKE FOREST, (MY TIRE WAS BLOWN FROM THE INSIDE OUT AND SEPERATED, THE STORE SAID THERE WAS NOTHING WRONG WITH THE TIRES AND SOLD ME ANOTHER ONE, AND NEVER CHECKED THE TIRES ON MY TRUCK TO SEE IF THEY WERE GOOD, THEN THE ANNOUNCEMENT CAME OUT. I KEPT THE OLD TIRE,PLEASE ADVISE IF I CAN GET NEW ONES, I TRAVEL ALOT AT NIGHT THROUGH THE DESERT WITH MY SMALL CHILD, IT SCARES ME. *AK( DOT NUMBER: TIRE SIZE: P235/75R1S )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867128August 8, 2000
TIRES:TREAD/BELT
CONSUMER COMPLAINED OF VEHICLE VIBRATION, THE FIRST TIME VEHICLE WAS TAKEN TO FIRESTONE, DEALER STATED NOTHING WAS WRONG WITH TIRES, CONSUMER TOOK VEHICLE BACK AND DEALER FOUND RIGHT REAR TIRE DEFECTIVE ON THE INSIDE OF TIRE WITH TREAD SEPARATION, TIRES ARE FIRESTONE WILDERNESS P255 16 INCHES. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867199August 8, 2000
TIRES:TREAD/BELT
PEO00020; CONSUMER WAS TRAVELING ABOUT 65MPH ON HIGHWAY AND HEARD A RUMBLE THEN ROAR THEN BANG NOISE. VEHICLE HAD WENT OUT OF CONTROL. HOWEVER, CONSUMER MANAGED TO STEER OVER ONTO THE SHOULDER. LEFT REAR TIRE HAD HOLE IN INSIDE OF TIRE THEY WONT REPLACE MY TIRES BECAUSE THEY WERE MADE AT A DIFFERENT PLANT. THEY WERE FIRESTONE WILDERNESS P23575/R15. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#867222August 8, 2000
TIRES:TREAD/BELT
WHILE DRIVING ON A HOT DAY HEARD A NOISE COMING FROM RIGHT REAR TIRE, LIKE A POP WHEN ANOTHER PERSON SAW PIECES OF TIRE FLYING OUT, THEN CONSUMER LOST CONTROL. *AK CONSUMER STATES THAT THE FIRESTONE TIRE DISINTEGRATED, NO OTHER SPECIFIC TIRE INFORMATION GIVEN. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867234August 8, 2000
TIRES:TREAD/BELT
PE 00020: WHILE DRIVING 65MPH VEHICLE BECAME WOBBLY. PULLED TO SIDE OF ROAD & NOTICED TIRE WAS FLAT. CONTACTED HUSBAND, WHO NOTICED THAT TREAD HAD SEPARATED FROM TIRE IN THE CENTER AFTER IT HAD BLOWNOUT. TREAD WAS STILL INTACT. HAD TIRE EXCHANGED. DO NOT HAVE THE TIRE. FIRESTONE WILDERNESS, SIZE P255/70R16 WITH 20,000 MILES. *AK THE RIGHT REAR TIRE BLEW OUT. THE CUSTOMER HAD IT REPLACED BUT THE NEW TIRE WAS ALSO IRREGULAR IN SHAPE AND DEVELOPED CRACKS FROM INSIDE. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867202August 8, 2000
TIRES:TREAD/BELT
CONSUMER NOTICED SIGNS OF TREAD SEPARATION ON THE LEFT REAR FIRESTONE WILDERNESS AT TIRE P255/70R16 DOT VNCU, FIRESTONE NOTICED A CUT ON THE SIDEWALL. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726919August 7, 2000
TIRES:TREAD/BELT
DRIVING ON LI EXPRESSWAY IN RIGHT LANE LEFT REAR TIRE TOTALLY FELL APART AT 50-55 MILES PER HOUR IN TRAFFIC. I IMMEDIATELY PULLED TO RIGHT SHOULDER AND FOUND TIRE HAD TOTALLY FALLEN APART, THE TREAD SEPERATED FROM THE SIDEWALLS. THE TIRE WAS IN PIECES. I WENT THE NEXT DAY TO A TIRE DEALER AND PURCHASED A NEW REPLACEMENT OF THE SAME TIRE. *AK( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726929August 7, 2000
TIRES
I HAVE HAD TWO OF THESE TIRES TO FAIL AFTER HITTING A POTHOLE IN THE ROAD AND WITH THE FIRST INCIDENT FIRESOTNE HAD NO COMMET. I HAVE NOT CONTACTED THEM ABOUT THE SECOND. *AK( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#866919August 7, 2000
TIRES:TREAD/BELT
PE00020 , TIRE TREAD SEPARATION: WHILE DRIVING ABOUT 60 MPH, TIRE ON THE REAR PASSENGER'S SIDE CAME APART. DRIVER WAS ABLE TO CONTROL VEHICLE. THREE OTHER PASSENGER'S WERE IN THE VEHICLE. NO ONE WAS HURT. TIRE WAS A FIRESTONE, WILDERNESS, ORIGINAL EQUIPMENT. THE TIRE WAS REPLACED BY A FIRESTONE DEALERSHIP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867036August 7, 2000
TIRES:TREAD/BELT
PE02000; TIRE TREAD SEPARATION: WHILE DRIVING AT 45 MPH ON WET PAVEMENT, EXPLORER SKIDDED ON THE ROAD AND FLIPPED OVER THREE TIMES. THERE WERE NO OTHER PASSENGER'S IN THE EXPLORER. DRIVER REMAINED IN THE HOSPITAL FOR 3 1/2 DAYS. THREE OF THE TIRES CAME OFF THE RIMS AND WERE COMPLETELY DESTROYED. THE TIRE WERE FIRESTONE, WILDERNESS, ORGINAL EQUIPMENT. VEHICLE WAS TOTALLED BY THE INSURANCE COMPANY. THE EXPLORER IS LEASED TO RC ALUMINUM INDUSTRIES.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#866977August 7, 2000
TIRES:TREAD/BELT
FIRESTONE WILDERNESS AT TIRES P235/75R15 CAUSED VEHICLE TO VIBRATE, CONSUMER COULD FEEL THE VIBRATION IN THE STEERING WHEEL, TIRES ONLY HAVE 15000 MILES ON THEM, CONSUMER NOTICED WAVES IN FRONTAL TIRES. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#866954August 7, 2000
STEERING, VISIBILITY:REAR WINDOW WIPER/WASHER, EXTERIOR LIGHTING:BRAKE LIGHTS, SUSPENSION:FRONT, TIRES, PARKING BRAKE, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
PE00020, ORGINIAL EQUIPMENT WITH 1999 FORD EXPLORER, TIRE SIZE P23575R15. WHILE DRIVING THE FRONT END SHAKES VERY HARD, AND ON ALL TIRES THERE ARE LUMPS FORMING AND MAKING A WHISTLING NOISE. *AK THERE WAS A CONSTANT NOISE IN THE FRONT OF THE VEHICLE, DEALER HAS REPLACED THE FOLLOWING TO REMEDY THE PROBLEM: DRIVESAHFT, LOWER CONTROL ARMS, LEFT UPPER BALL JOINT, LOWER STEERING SHAFT ON TWO OCCASIONS, FRONT SHAFT, LOWER BALL JOINTS, OUTER TIE ROD ENDS, POWER STEERING PUMP AND RACK, LEFT UPPER BALL JOINT AND FINALLY THE ARM BUSHING THAT WAS HITTING THE FRAME. BRAKES WERE PULSATING, DEALER MACHINED THE FRONT ROTORS. THERE WAS A DELAY IN STARTING THE VEHICLE, DEALER STATED THIS WAS NORMAL. RADIO HAD NO DISPLAY LIGHTS, DEALER INSTALLED A NEW RADIO. THE REAR BRAKE LIGHT BURNT OUT, DEALER REPLACED THE BULB. THE PARKING BRAKE SOMETIMES WOULD NOT RELEASE, DEALER COULD NOT DUPLICATE THE PROBLEM. THE CHECK ENGINE LIGHT ILLUMINATED. THE REAR WIPER WAS NOT CLEANING, DEALER REPLACED THE WIPER ARM AND BLADE. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726805August 6, 2000
TIRES:TREAD/BELT
I CONTACTED FIRESTONE STORE IN COOS BAY, OREGON ABOUT THE PROBLEMS WITH THE FIRESTONE TIRES TREADS COMING OFF MY 1999 FORD EXPLORER. I WAS VERY CONCERNED ABOUT SAFETY. MR. VAUGN REPLIED THAT IT WAS FORD'S PROBLEM AND THAT HE DID NOT CARE HOW MANY PEOPLE DIED DUE TO THE TIRE FAILURES - THAT IT WAS FORD'S FAULT AND NOT FIRESTONE. *AK( DOT NUMBER: TIRE SIZE: P23575R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726829August 6, 2000
TIRES:TREAD/BELT
I WAS DRIVING DOWN I-94 WHEN I FELT SOMETHING IN THE WAY THE TRUCK FELT. THEN IT FELT ALRIGHT FOR ABOUT 1/2 A MILE, UNTIL THE TRUCK STARTED MOVING SIDE TO SIDE. WHEN I PULLED OVER MOST OF THE TIRE WAS GONE, INCLUDING THE TREAD.*AK( DOT NUMBER: TIRE SIZE: 25570R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726708August 5, 2000
SUSPENSION:FRONT
VEHICLE STARTED PULLING RIGHT AFTER DEALER ROTATED TIRES. DEALER ALIGNED, ROTATED TIRES BACK AND INSTALLED CAMS. NO CHANGE. HORN DOES NOT HONK ON DEMAND WITHOUT EXCESSIVE PUSHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726717August 5, 2000
TIRES
NO SUMMARY LISTED FOR ABOV EVEHICLE. *AK( DOT NUMBER: TIRE SIZE: 255/70/16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726741August 5, 2000
SUSPENSION
I HAVE A PROBLEM WITH VIBERATION WHEN I GET A TIRE ROTATION. EVERYTIME THE BACK TIRES ARE ROTATED TO THE FRONT, I HAVE INCREASED VIBERATION, SO I HAVE SINCE ROTATED THE TIRES BACK TO WHERE THE VIBERATION IS MUCH LESS. I READ AN ARTICLE IN THE PAPER TODAY THAT SAID THE FIRESTONE WILDERNESS TIRES WERE "UNDER INVESTIGATION". I TRAVEL QUITE A LOT BETWEEN TEXAS AND LOUISIANA AND I AM CONCERNED ABOUT MY SAFETY AND OTHERS ON THE HIGHWAYS. SHOULD THIS BE A CONCERN, SINCE I SEEM TO HAVE A TIRE PROBLEM AT THIS PRESENT TIME? I DIDN'T APPRECIATE THE COMMENT IN THE PAPER TODAY "AUSTIN AMERICAN STATESMAN" ABOUT THE FACT THAT "THE SPARE TIRE WAS THERE FOR A REASON" AFTER "NHTSA HAD CITED CASES ABOUT SAFETY CONCERNS OF TIRES PEELING OFF THEIR CASINGS, INCLUDING REPORTS OF 21 DEATHS AS THERE CAR IS BARRELING DOWN THE ROAD".. *AK( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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